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ServiceNow – assessing growth, product line extension and new markets
"ServiceNow’s growth continues. It has made a lot of tuck-in M&A deals recently which will extend the capabilities of its solutions. New customer service functionality can make a difference for those organizations with inspired leadership."
customer  service  management  future  of  work  event  reports 
4 days ago by jonerp
Rimini Street inks landmark partnership deal with Salesforce – a conversation with Seth Ravin
"Rimini Street's partnership with Salesforce for supporting the Salesforce Sales and Service Clouds is novel, opening up exciting opportunities for customers. We have the detail."
crm  and  customer  experience  service  management  it  professional  services 
7 days ago by jonerp
Knowledge18 – ServiceNow is no longer an ITSM platform, it’s an experience platform
"It has been an interesting couple of days at its Knowledge18 in Las Vegas. Here’s a dive into why ServiceNow is hitting the right notes in the enterprise."
cloud  platforms  -  infrastructure  and  architecture  devops  nosql  the  open  source  stack  it  service  management  new  professional  as  a 
11 days ago by jonerp
NetSuite’s material change of control – how did Oracle do?
"A bit more than a year after the acquisition closed, Brian Sommer gives his verdict on how Oracle handled NetSuite's material change of control"
cloud  erp  financials  and  supply  chain  talent  management 
17 days ago by jonerp
Progress Report - SAP SuccesFactors - More SAP (technology)
"SuccessFactors is making progress, but the pace seems to be glacial. Realistically using more of SAP technology, a good decision overall, means even more ‘plumbing’ work by R&D resources vs. ‘sun deck’ work (building SaaS capabilities). But it is an investment SAP should make, with the expectation of better productivity and more functionality being shipped in a few years – latest."
analyst  meeting  constellation  research  future  of  work  futureofwork  holger  mueller  mobile  nextgen  hcm  payroll  sap  successfactors  talent  management 
17 days ago by jonerp
How To Close The Talent Gap With Machine Learning
"Many CEOs are also making greater diversity and inclusion their highest priority. Using advanced AI and machine learning techniques, a company founded by former Google and Facebook AI Scientists is showing potential in meeting these challenges. Founders Ashutosh Garg and Varun Kacholia have over 6000+ research citations and 80+ search and personalization patents. Together they founded Eightfold.ai as Varun says “to help companies find and match the right person to the right role at the right time and, for the first time, personalize the recommendations at scale.”
business  featured  posts  technology  software  artificial  intelligence  eightfold.ai  louis  columbus'  blog  machine  learning  recruiting  recruitment  talent  management 
21 days ago by jonerp
How Workday manages talent in the third age of HCM
"A fascinating insight into how HCM vendor Workday does its own talent management, as the age of HR gives way to the age of 'people enablement'"
future  of  work  hcm  and  the  digital  talent  management 
26 days ago by jonerp
Are you listening? Giving employees a louder voice
Capgemini pilots continuous listening initiative to give employees a louder voice, as Maja Luckos explains.
future  of  work  hcm  and  the  digital  talent  management 
4 weeks ago by jonerp
Event Report - Oracle HCM World 2018 - Dallas - Steady Progress
"A good HCM World for Oracle, the product keeps progressing and customers and ecosystem are positive. Customers tap more and more into the suite benefits, adding modules after originally going live on more administrative functions as ESS / MSS and Payroll. Needless from the start though, suite level benefits are tangible and create productivity for users as well as HR departments, all leading to a more positive stance towards the product, in this case Oracle HCM Cloud."
benefits  cloud  hcm  constellation  research  fow  future  of  work  futurist  holger  mueller  hr  core  nextgenhcm  oracle  payroll  talent  management 
6 weeks ago by jonerp
Enterprise hits and misses – data breaches, Facebook overreaches, and Microsoft Windows fades
"This week: data privacy in the crosshairs due to breaches, myopic legislation, and, of course, Facebook. Plus: Microsoft Windows does a sharp turn to slow fade. Customer service FAQ blowout, and whiffs-a-plenty."
crm  and  customer  experience  service  management  data  privacy  governing  identity  security  hits  misses 
6 weeks ago by jonerp
The missing word that adds new meaning to the definition of XaaS
"When the definition of XaaS, or Everything-as-a-Service, focuses on moving IT to the cloud, it overlooks the disruptive effect of being digitally connected"
cloud  platforms  -  infrastructure  and  architecture  digital  transformation  frictionless  enterprise  it  service  management 
6 weeks ago by jonerp
As marketing data proliferates, consumers should have more control
"As one journalist pointed out in the press event, this level of detail from the hotel is not something that would thrill him (beyond the electronic check-in). Yet there doesn’t seem to be a way to opt out of that data (unless you live in the EU and will be subject to GDPR rules"
cloud  enterprise  adobe  summit  2018  customer  experience  management  data  privacy  marketing 
6 weeks ago by jonerp
Capgemini CEO – digital is the C-Suite obsession - by @whostu
"Capgemini is doubling down on digital and cloud services as the big ticket outsourcing deals morph or wind down."
digital  skills  and  training  future  of  work  iot  robotics  ai  outsourcing  talent  management 
february 2018 by jonerp
Oracle pushes onward with the information utility - by @denispombriant
"Oracle launches autonomous PaaS and extensions to its SLA and data center network - another step towards building a dominant information utility."
cloud  platforms  -  infrastructure  and  architecture  it  service  management 
february 2018 by jonerp
State of the cloud 2018 – as public expands, private cloud falls away - by @krmarko
"The latest RightScale State of the Cloud survey shows a rapid rise in enterprise spend on public cloud, notably Azure and AWS, while private cloud declines"
cloud  platforms  -  infrastructure  and  architecture  it  service  management 
february 2018 by jonerp
AI advances up Oracle cloud stack with launch of autonomous PaaS - by @philww
"AI advances up the Oracle cloud stack as autonomous PaaS joins its cloud platform alongside the already launched autonomous database"
cloud  platforms  -  infrastructure  and  architecture  it  service  management  machine  intelligence  ai  ux  application  design 
february 2018 by jonerp
SPOS #605 - Next Level Negotiation Skills With Chris Voss - podcast via @mitchjoel
During Chris's 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School.
six  pixels  of  separation  mitch  joel  mirum  marketing  advertisement  communication  public  relation  social  media  management  & 
february 2018 by jonerp
Is blockchain the answer to security risk in supply chains? - by @madbennett
"Digital connections add new security risks to the supply chain. Companies including IBM and Maersk believe blockchain may provide the answer"
fintech  infrastructure  security  spend  management 
february 2018 by jonerp
Glen Raven Meets Their Goals Through a Successful Deployment of Advanced Planning - by @lcecere
" Avoid the temptation to model everything. The key to success is to keep the modeling simple (understandable) with a focus on what matters in the business. I think one of the success factors of the project was making sure that the critical elements of the business were modeled, but that we did not boil the ocean and make it overly complex. I wanted to stay true to the project goals."
demand  supply  chain  advanced  planning  aps  glen  raven  inventory  management  textiles 
february 2018 by jonerp
2018 Will be A Breakout Year For Supply Chain Analytics - by @louiscolumbus
"66% of supply chain leaders say advanced supply chain analytics are critically important to their supply chain operations in the next 2 to 3 years. The Hackett Group found the majority of supply chain leaders have a sense of urgency for getting advanced supply chain analytics implemented and contributing to current and future operations. The majority see the value of having advanced analytics that can scale across their entire supplier network."
business  technology  software  analytics  and  big  data  bi  byline=louis  columbus  logistics  louis  columbus'  blog  supply  chain  management 
january 2018 by jonerp
Starbucks places a downpayment on a Blockchain vision - by @whostu
"Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain."
customer  service  management  digital  enterprise  in  the  real  world  e-commerce  retail  and  omni-channel  social 
january 2018 by jonerp
Will SkillSET address Workism? - by @dahowlett
"The SkillSET initiative is to be applauded but it needs to be balanced against the obsession with workism in what could be a post-work world."
future  of  work  talent  management 
january 2018 by jonerp
World Economic Forum 2018 – tech coalition steps up to re-skill the world for a 4IR economy - by @whostu
"Tech industry leaders have pooled their skills and educational resources in a bid to improve prospects of workers in the 4IR economy."
digital  government  and  public  services  future  of  work  hcm  the  iot  robotics  ai  talent  management 
january 2018 by jonerp
News Analysis - Google expands its global infrastructure with new regions and subsea cables - keeps investing in the Google Network as a differentiator
"The monopoly race is on between all key cloud IaaS players, the most prominent ones being AWS, Microsoft, Google, IBM and Oracle. There are always monthly press releases about new data centers being announced, opening etc. But seldom there is a ‘bulk’ announcement like the one that Google announced yesterday, in a blog by Treynor Sloss, that can be found here."
constellation  research  google  cloud  platform  holger  mueller  iaas  network  nextgen  apps  performance  management 
january 2018 by jonerp
SPOS #601 - Dan Heath On The Power Of Moments - podcast via @mitchjoel
"Why do certain experiences have specific impact on our lives? How is it that an event that took place when we were a child could be a hardwired value set that we carry with us to this day? Is it all just chance and luck (nature) or is their an opportunity for us to create moments like this (nurture)?"
six  pixels  of  separation  mitch  joel  mirum  marketing  advertisement  communication  public  relation  social  media  management  & 
january 2018 by jonerp
SAP extends HCM on premise support through to 2030 – take 2 - by @dahowlett
"Standing back from the noise of yesterday's SAP HCM on-premises announcement, I see a more complex environment."
future  of  work  hr  admin  and  payroll  talent  management 
january 2018 by jonerp
Eight Words that Can Limit Your Career: “Let Me Get Back To You On That” - by @kellblog
"Make a list of questions you should be able to answer on-the-spot and then be sure you can. (If you find a gap, think about what that means about how you approach your job.)"
career  development  leadership  management  the  3am  test 
january 2018 by jonerp
The unsustainable contingent workforce - by @dahowlett
"The rise of the contingent workforce is not a new phenomenon. But it's a dead end that couples a failing business model to an outdated view of work."
future  of  work  talent  management 
january 2018 by jonerp
SPOS #600 - Smart Women In The New Economy With Magdalena Yesil - podcast by @mitchjoel
" In a situation where equal pay, harassment and more is still (sadly) the bane of our society when it comes to women. From #metoo and bro culture to today, Magdalena has more than a few thoughts on where technology is going and how important woman are (and will be) to its future and freedom."
six  pixels  of  separation  mitch  joel  mirum  marketing  advertisement  communication  public  relation  social  media  management  & 
january 2018 by jonerp
FedEx aims to deliver on Blockchain, autonomous vehicles and tougher security - by @whostu
"FedEx's 2017 will be remembered for the TNT cyber-attack, but it's heading into 2018 on growing e-commerce and a lively innovation agenda."
cloud  platforms  -  infrastructure  and  architecture  customer  service  management  digital  enterprise  in  the  real  world  e-commerce  governing  identity  privacy  security 
december 2017 by jonerp
Diversity and inclusion strategies thriving at CA Technologies
"Sue Henley, CA Technologies Head of Talent Development, Education & Diversity for EMEA discusses the secrets to success in diversity and inclusion."
diversity  hcm  and  the  digital  future  of  work  talent  management 
december 2017 by jonerp
The Role of the CIO: A Playbook for Managing an SAP Relationship
"Well in advance of any partnership or commercial discussion, these leaders naturally engage their network of colleagues, counterparts, and advisors to inform and refresh their perspective on SAP. They invest in understanding SAP’s corporate, go-to-market, and product and services strategies, and they obtain detailed market intelligence on SAP’s organizational structure, business and pricing practices. Employing this approach enables them to fully assess relationship opportunities, compliance risks, and overall optimization prospects."
erp  program  management  sap  managing  your  relationship  negotiations  team 
december 2017 by jonerp
Innovative, Disruptive, Enterprise Focused and Boring – Choose Four. Reflections on SAP TechEd - by @fintanr
"The conundrum for SAP is how to attract new developers while keeping their existing users happy. TechEd is not going to be this forum, but SAP have clearly recognised this and are reaching out into other communities."
business  cio  cloud  foundry  native  community  conferences  configuration  management  containers  cto  internet  of  things  leadership 
december 2017 by jonerp
The Hidden 80/20 of IT Spend: Where to Mine for Savings - by @jasondbusch
"On the webinar, I’ll be sharing quite a bit more on the topic of how best to drive IT category savings, as well as picking the brains of category experts who have much deeper knowledge than I do. But for now, I’ll tease you with a few ideas below on the category savings side. (Hint: Driving IT category savings starts with the same strategies and techniques that you would apply to other areas from a strategic sourcing and category management perspective.)"
business  category  management  general  news  l2  procurement  strategy  &  planning  technology  twenties 
december 2017 by jonerp
Is the finance profession ready for its digital future? More from Mark Nittler - by @philww
"Workday Financials progenitor Mark Nittler has long worried that the finance profession isn't ready with the skills or mindset to embrace its digital future"
analytics  planning  and  data  analysis  digital  skills  training  financials  talent  management 
december 2017 by jonerp
Progress Report - Ultimate Software Analyst Day 2017 - Keeping the momentum - by @holgermu
"We had the opportunity to attend Ultimate Software’s first analyst summit, held at the vendor’s headquarters in Weston, Florida, November 16th. Always good to be at an inaugural analyst meeting, good attendance by the usual HCM analysts."
ai  constellation  research  hcm  holger  mueller  hr  mobile  nextgen  payroll  ultimate  workforce  management 
december 2017 by jonerp
The ambitious journey to modern HR – talking risk, retention, and SuccessFactors with Corning’s Christy Pambianchi - by @jonerp
"Modern HR is a worthy goal, but for a company of Corning's scale, it's an ambitious undertaking. Corning Incorporated's Christy Pambianchi told me her secrets to strategic HR - and how her team pulled off a big bang SuccessFactors rollout this year."
future  of  work  hcm  and  the  digital  talent  management  use  cases 
november 2017 by jonerp
ServiceNow CMO – ‘We aren’t a cloud system of record, we’re a cloud system of action’ - by @derek_dupreez
"Cloud vendor ServiceNow has historically struggled to define itself in a market where HR, CRM and ERP rule - but that’s changing."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  it  service  management  the  new  professional  as  a 
november 2017 by jonerp
Handling Endless Disagreements with the “Disagree and Commit” and “New Information” Principles - by @kellblog
"So, the principle is simple: if you want to re-open discussion on something we’ve already decided, do you have any new information that wasn’t available at the time we made the decision?

If the answer is no, we’re not re-opening it here, and we can do at either next quarter’s ops review or next year’s strategy offsite (pending prioritization against other topics)."
decision  making  leadership  management  organizational  behavior  uncategorized  amazon  way  disagree-and-commit  passive  aggression  pocket  veto 
november 2017 by jonerp
The Uber London employment decision – implications for contingent and gig labor - by @dahowlett
"The London UK court decision to uphold the earlier decision to treat Uber drivers as workers raises questions about the future of work and contingent labor."
analytics  planning  and  data  analysis  future  of  work  hcm  the  digital  talent  management 
november 2017 by jonerp
ServiceMax and GE Digital – a year on. The GE view. - by @dahowlett
"How are things going between GE Digital and ServiceMax a year after GE acquired ServiceMax. Rather well it turns out and with some stand out results, the future looks bright."
analytics  planning  and  data  analysis  customer  service  management  productivity 
november 2017 by jonerp
ServiceNow drills down on mobile, government and the compulsory AI - by @whostu
"ServiceNow has expanded from ITSM into HCM and customer service management. Government, mobile and AI are big agenda items now."
customer  service  management  digital  government  and  public  services  hcm  the  future  of  work  iot  robotics  ai  it  machine  intelligence 
october 2017 by jonerp
Probabilistic Forecasting: Right Fit for Your Business? - by @lcecere
"For difficult demand profiles, probabilistic forecasting is a new and powerful technique. It is a type of engine. Forecasting is all about better math, and the fit of the data model to drive outcomes. This implementation was extremely successful at Spairliners, enabling them to deliver world-class service."
demand  global  supply  chains  innovation  inventory  management  anthony  narozza  probabilistic  forecasting  spairliners.  engines 
october 2017 by jonerp
The rising importance of intelligent automation
"Philip van der Wilt, EMEA VP and GM, ServiceNow, explains that the future isn't a binary human or robot world, it will be a fusion between robots and people."
digital  government  and  public  services  iot  robotics  ai  it  service  management  machine  intelligence  partner  zone  servicenow 
october 2017 by jonerp
IFS joins Salesforce Ohana
"The announcement comes as a slight surprise but is no doubt in part due to the presence on the board of Craig Conway. Conway joined the IFS board in August 2016 but has been a member of the Salesforce board since 2005. It suddenly brings another potential acquisition ERP target for Salesforce into play. There is little information available about how deep the integration with Sales Cloud is but it will be interesting to see whether IFS build other interfaces."
erp  homepage  slider  latest  news  appexchange  bi  cloud  field  service  management  fsm  ifs  salescloud  salesforce 
october 2017 by jonerp
Event Report - Ceridian Insights 2017 - Ceridian widens and deepens the Dayforce Suite
"We had the opportunity to attend the Ceridian yearly user conference, Insights, held at the Aria in Las Vegas, from the 3rdtill 5th of October 2017. The conference had record attendance with almost 3000 participants and was very well attended from influencers and analysts."
ceridian  constellation  research  fow  future  of  work  hcm  holger  mueller  nextgen  payroll  strategic  advisor  trusted  workforce  management 
october 2017 by jonerp
HR Technology Conference & Expo – four themes that should be discussed but probably won’t - by @brianssommer
Things to watch out for and discuss as you tour the HR Technology Conference halls this week. Bad vendor behavior, Alexa and all things AI, ageism, and M&A impacts."
diversity  future  of  work  hcm  and  the  digital  talent  management 
october 2017 by jonerp
What About Them Apples? - by @lcecere #scm
"While many argue that the definitions of the time horizons change with concurrent planning, I say not so fast. I think that within a global organization there is a need for a design group, an S&OP plan, and a replenishment process. Define the boundaries of the time horizons by work process definitions, not technology capabilities. Planning at companies varies by governance and cultural DNA."
demand  apples  cognitive  learning  management  share  group  forecasting  next-generation  supply  chain  processes  planning  by  design  point  of  sale  data 
october 2017 by jonerp
Claim you listen to customers? Then do a live feedback session at your next enterprise event - by @jonerp
""We listen to our customers." Yeah? So why not put on a live customer feedback session in front of your entire event. Here's some lessons from how Domo pulled it off."
analytics  planning  and  data  analysis  crm  customer  experience  service  management 
october 2017 by jonerp
OOW17 – A conversation with Steve Miranda on SaaS progress and the pragmatism of Oracle’s vision - by @dahowlett #oow17
"Oracle is taking its ERP customers on a fresh journey that includes IoT and machine learning as the guides. Does it make sense? We think so."|
cloud  erp  financials  and  supply  chain  crm  customer  experience  infrastructure  productivity  talent  management  user  oow17 
october 2017 by jonerp
How Artificial Intelligence Is Revolutionizing Business In 2017
"The research found significant gaps between companies who have already adopted and understand Artificial Intelligence (AI) and those lagging. AI early adopters invest heavily in analytics expertise and ensuring the quality of algorithms and data can scale across their enterprise-wide information and knowledge needs. The leading companies who excel at using AI to plan new businesses and streamline existing processes all have solid senior management support for each AI initiative."
featured  posts  technology  software  artificial  intelligence  boston  consulting  group  (bcg)  cloud  computing  louis  columbus'  blog  machine  learning  mit  sloan  management  review 
september 2017 by jonerp
London’s Uber ban – turning the city’s back on innovation and the ‘gig economy’? - by @whostu
"Uber is banned from the streets of London. What does this say about the UK capital's pre-Brexit attitude to innovation and the role of the 'gig economy' at a time when it's trying to attract tech inward investment?"
customer  service  management  e-commerce  future  of  work  regulation 
september 2017 by jonerp
Silicon Valley reacts furiously to end of the Dreamers Act
"The Trump administration’s decision to rescind protection for immigrants brought into the U.S. by their parents under the program for Deferred Action for Childhood Arrivals (DACA) has touched off a firestorm of criticism from technology executives in Silicon Valley."
digital  government  and  public  services  future  of  work  talent  management  policy 
september 2017 by jonerp
New jobs are a-coming but where are the people? - by @dahowlett
"Phil Fersht, CEO analyst firm Horses for Sources and I have been having a back and forth about the state of play as it relates to the new classes of job that are likely to result from the current race towards all things automated. It's a troubling picture."
digital  transformation  -  frictionless  enterprise  future  of  work  talent  management 
september 2017 by jonerp
#SConnect ’17 exclusive – SAP’s Rob Enslin on leadership changes, diversity, and yes – Workday - by @jonerp
"SuccessConnect 2017 marked an all-new leadership team on stage. Why the changes? No one better to ask than SAP cloud chief Rob Enslin, who also shared news on SuccessFactors-on-HANA and SAP payroll."
diversity  future  of  work  hcm  and  the  digital  hr  admin  payroll  talent  management 
september 2017 by jonerp
Monday’s Musings: Part 1 of 4 – What Top CMO’s Care About (Demand Gen Persona) - by @rwang0
"These top CMO’s have coalesced around these seven concerns:

Dealing with convergence of marketing ops and sales ops. As new business models emerge and B2B and B2C models converge to P2P approaches, the traditional functional fiefdoms of marketing and sales seem quite antiquated. Organizations must decide if inside sales should belong in marketing or customer success reside with sales. This convergence and orchestration creates havoc on traditional structures but ultimately provide a customer centric approach."
2017  apps  strategy  cdo  chief  marketing  officer  cmo  constellation  research  content  context  customer  engagement  experience  management  cx  cxm 
august 2017 by jonerp
Top 10 Excuses to Not Implement Best Practices and 5 Things to do About it
"#1 — Make Failure Real

Companies spend a lot of time studying success stories as a means to derive best practices. This can be a lot like looking at someone’s vacation pictures and it is not evident that the specific best practices identified led to the result. It has been proven that the avoidance of pain is a bigger motivator than the opportunity for pleasure. Exposing the Sr. Executive team to real disasters and having them envision what it might be like for your company will get them asking the right questions (this is the reason they show those DUI crash site movies to kids in driver’s education)."
erp  program  management  it  sourcing  oracle  sap  uncategorized  transformation  leadership 
august 2017 by jonerp
Former CIA operative Valerie Plame says privacy is precious — and she should know
"“There are two sides [to privacy]: the corporate side, which is doing this to sell you more [stuff]. Then there is the government area and a whole other area with the NSA and their efforts to keep us safe — and it has spilled over into privacy. There is an ongoing tension between security and privacy,” she says."
privacy  security  tc  valerie  plame  identity  management  cloud  summit 
august 2017 by jonerp
A CFO Success Story: Sajid Malhotra, CFO of Limelight Networks - by @dergelCFO
"SD: What challenges did you face becoming CFO when you were not classically trained for the role?

SM: I was at the right place at the right time. There was an abrupt departure of the CFO and I expressed interest to be the next CFO. I knew that the role would be a challenge but I felt, based on the underlying support team, there was low probability of failure and a very high probability of success. I felt I possessed the right skill set to turnaround the business for all stakeholders and wanted to take on the challenge of being a key member to turn a broken business into a successful one. Despite the position being outside of my comfort zone, I recognized, it was an opportunity I should not pass up."
career  management  limelight  networks  sajid  malhotra  succession  planning 
august 2017 by jonerp
Google under the microscope as it fires author of controversial diversity memo
"The Google diversity debacle just took a fresh turn as the company fires the controversial memo's author."
diversity  talent  management 
august 2017 by jonerp
Retails last resort? Extreme Personalization. - by @sameerpatel
"
91% of us unsubscribe from emails (Salesforce)
44% of direct mail is never opened (NewsCred)
60% of us opt out of mobile push notifications (Kahuna)
Over $280 billion is abandoned in digital shopping carts, every year (Google)

Round 3, in the form of Extreme Personalization, is now upon us..."
artificial  intelligence  ecommerce  and  retail  kahuna  machine  learning  management  ai 
august 2017 by jonerp
Existing Service Providers – What’s Your Cost of Incumbency?
"If you’re like most companies we advise you’re already focused on quantifying the next round of savings initiatives you’re willing to commit to and you’re beginning to identify where and how you’ll realize those savings. You may have even found some success in prior years in looking for savings with your existing services providers."
application  management  services  erp  program  system  integrators  enterprise  agreements  implementation  it  savings 
august 2017 by jonerp
Microsoft’s Monopoly Hangover - by @benthompson
"This is why I don’t give Ballmer too much credit for Office 365 and Azure: the products of Microsoft’s future were there, but the Windows-centric business model was constricting every part of the company to an ever-shrinking share of the overall market; Nadella’s greatest success has been taking off that straitjacket."
articles  business  models  cloud  computing  culture  differentiation  enterprise  evolution  of  ibm  incentives  making  money  microsoft  product  management 
july 2017 by jonerp
Move over millennials. How to attract Generation Z talent to the tech industry
"How to inspire young people to pursue an IT career, and the best routes in. Focus on creativity, diversity and the impact you can make on society."
digital  government  and  public  services  diversity  future  of  work  hcm  the  talent  management 
july 2017 by jonerp
Four pointers on managing a hybrid IT environment
"If an organization has four cloud deployments, “You should not feel that you need to log into all four different clouds,” Balcha said, so single sign-on is necessary. The less complexity exposed to users, the better. “The single pane of glass should hide all the details and provide you one simple interface.”
cloud  management  hybrid  it  multi-cloud  private  public 
july 2017 by jonerp
Understanding the Long-term Leap to the Cloud
"Cloud vendors are not offering the compelling discounting levels they offered on the initial investments when it comes to additional solutions. Some cloud vendors quickly “disremember” the discounting provided to early adopters and treat each order form independently from the others. This means that the additional solutions executed in the separate order forms could be well below market (e.g., off by 15-30%) when compared to the discounting received on your initial investment."
cloud  erp  program  management  ibm  it  sourcing  microsoft  oracle  salesforce.com  sap  licensing  negotiation  on-premise 
july 2017 by jonerp
Looking Beyond Red Arrows - by @lcecere #scm
"The biggest and most detrimental shifts in market drivers occurred in the Technology Value Chain. Post-recession negative market winds blew strong in this value chain. It is a case of when the going gets tough, the tough get going."
demand  inventory  management  market-driven  value  chains  networks  consumer  driven  growth  industry  supply  chain  improvement  metrics  that  matter 
july 2017 by jonerp
Stay Out of Security Breach Headlines: 3 Things That Must be Addressed in your Cloud Agreement
"It is important to mention that many cloud vendors will resist such requests, stating that in order to keep costs competitive they need to standardize on security policies in a one-size-fits-all approach that applies to all customers. Therefore, the cloud vendor will claim they simply cannot customize the cloud solution and associated services to match unique customer security requirements."
application  management  services  cloud  erp  program  security  data  breach  protection  risk 
june 2017 by jonerp
Einstein’s Got Talent – new reality game for Salesforce?
"Salesforce's AI collaboration with IBM, where Einstein and Watson can produce tightly focused, business-specific services, may provide a talent-sourcing boost."
hcm  and  the  digital  future  of  work  iot  robotics  ai  talent  management 
june 2017 by jonerp
The Ever-Changing Roles of the Developer: How to Adapt and Thrive
"Just as the developer’s role is changing, so too have our ways of measuring not only our progress but also the effectiveness and performance of our code, tools and processes. This increased visibility is a good thing, overall. When it comes to measurement, there is a whole bunch of wrong ways to do it, among them measuring lines of code or the number of deploys. In fact, this very visibility, inherent to all of the data we now constantly measure, has been a great boon to DevOps."
contributed  op-ed  top  stories  application  performance  management  development  devops  distributed  systems  operations  pagerduty  api  sponsored 
june 2017 by jonerp
Tone at the Top – Aaron Roe Fulkerson, CEO MindTouch on strong cultural pillars - by @dahowlett
"How does leadership maintain a winning culture when it is in hyper growth mode? Aaron Roe Fulkerson, CEO MindTouch offers his perspective."
customer  service  management  productivity  tone  at  the  top 
june 2017 by jonerp
Event Report - Cornerstone on Demand Convergence 2017 - Back to Learning Basics - by holgermu
"We had the opportunity to attend Cornerstone’s yearly user conference Convergence in San Diego, held from June 5th till 7th 2017, at the San Diego Marriott Marquis & Marina. The conference was very well attended with over 1000 attendees, and almost 30 influencers. The show floor saw a wide range of partners – including – as it’s in the time of the marketplace – coopetitors. A good sign for customers."
cloud  constellation  research  cornerstone  futurist  holger  mueller  hr  core  learning  nextgen  hcm  talent  management  trusted  advisor 
june 2017 by jonerp
Coupa Q1 18 – Wall Street happy, customer growth and Amazon partnering - by @whostu
"Last month's successful user conference has been followed by an upbeat set of first quarter numbers for Coupa."
spend  management 
june 2017 by jonerp
.@ServiceNow CEO John Donahoe: ‘We are filling the enterprise white spaces’ - by @derek_dupreez
"The new CEO of ServiceNow talks about the need to rethink enterprise IT in a way that delivers experiences, driven horizontally across the organisation."
cloud  platforms  -  infrastructure  and  architecture  it  service  management 
may 2017 by jonerp
ServiceNow CEO hits his 49th day in the job and speaks about digital’s dirty secret - by @derek_dupreez
"CEO John Donahoe took to the stage at the company’s annual Knowledge event in Orlando this week to discuss plans for the future of ServiceNow."
digital  transformation  -  frictionless  enterprise  it  service  management  the  new  professional  and  as  a 
may 2017 by jonerp
Tone at the Top with @SameerPatel, CEO Kahuna – an antidote to miserable work practices - by @dahowlett
"What makes for a great place to work? We talk to Sameer Patel, CEO of award winning Kahuna who talks clarity, transparency, goal setting and the importance of owning a sense of achievement in your culture."
future  of  work  talent  management 
april 2017 by jonerp
Focus on innovation and the rest will follow, says ServiceNow CEO Donahoe - by @whostu
"ServiceNow's new CEO John Donahoe is approaching the end of his first month in the job and is getting some clear feedback from customers about the firm's roadmap ahead."
customer  service  management  hcm  and  the  digital  future  of  work  iot  robotics  ai  it 
april 2017 by jonerp
SAP S/4HANA – the Q1 FY2017 update and glimpse at SAPPHIRENow 2017 - by @dahowlett
"SAP S/4 HANA is maturing rapidly and according to the company is on the cusp of broad based adoption. The customer count on S/4 is still relatively small but the promise of acceleration is there."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  productivity  spend  management  event  reports 
april 2017 by jonerp
Atlassian Futurist Sees Teamwork, not Chatbots, Defining the Future of Work
"Not to worry, said Dominic Price, who is the head of research and development and resident “work futurist” at Atlassian. During a recent phone interview he noted that in the last 144 years, technology created more jobs than it took away. True, there has been mass displacement and the actual roles that remain are very different, but overall more jobs have been created. He doesn’t think artificial intelligence, or intelligence assistance, or machine learning, or whatever term you want to use will be any different."
culture  interviews  top  stories  artificial  intelligence  atlassian  education  tns  management  training 
april 2017 by jonerp
How CityFibre ‘got rid of all the paper’ in its buying process - by @philww
"Fast-growing technology business CityFibre got rid of all the paper in its buying process when it rolled out cloud-based Coupa spend management overnight."
frictionless  enterprise  spend  management  use  cases 
april 2017 by jonerp
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