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Innovative, Disruptive, Enterprise Focused and Boring – Choose Four. Reflections on SAP TechEd - by @fintanr
"The conundrum for SAP is how to attract new developers while keeping their existing users happy. TechEd is not going to be this forum, but SAP have clearly recognised this and are reaching out into other communities."
business  cio  cloud  foundry  native  community  conferences  configuration  management  containers  cto  internet  of  things  leadership 
yesterday by jonerp
The Hidden 80/20 of IT Spend: Where to Mine for Savings - by @jasondbusch
"On the webinar, I’ll be sharing quite a bit more on the topic of how best to drive IT category savings, as well as picking the brains of category experts who have much deeper knowledge than I do. But for now, I’ll tease you with a few ideas below on the category savings side. (Hint: Driving IT category savings starts with the same strategies and techniques that you would apply to other areas from a strategic sourcing and category management perspective.)"
business  category  management  general  news  l2  procurement  strategy  &  planning  technology  twenties 
4 days ago by jonerp
Is the finance profession ready for its digital future? More from Mark Nittler - by @philww
"Workday Financials progenitor Mark Nittler has long worried that the finance profession isn't ready with the skills or mindset to embrace its digital future"
analytics  planning  and  data  analysis  digital  skills  training  financials  talent  management 
5 days ago by jonerp
Progress Report - Ultimate Software Analyst Day 2017 - Keeping the momentum - by @holgermu
"We had the opportunity to attend Ultimate Software’s first analyst summit, held at the vendor’s headquarters in Weston, Florida, November 16th. Always good to be at an inaugural analyst meeting, good attendance by the usual HCM analysts."
ai  constellation  research  hcm  holger  mueller  hr  mobile  nextgen  payroll  ultimate  workforce  management 
8 days ago by jonerp
The ambitious journey to modern HR – talking risk, retention, and SuccessFactors with Corning’s Christy Pambianchi - by @jonerp
"Modern HR is a worthy goal, but for a company of Corning's scale, it's an ambitious undertaking. Corning Incorporated's Christy Pambianchi told me her secrets to strategic HR - and how her team pulled off a big bang SuccessFactors rollout this year."
future  of  work  hcm  and  the  digital  talent  management  use  cases 
12 days ago by jonerp
ServiceNow CMO – ‘We aren’t a cloud system of record, we’re a cloud system of action’ - by @derek_dupreez
"Cloud vendor ServiceNow has historically struggled to define itself in a market where HR, CRM and ERP rule - but that’s changing."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  it  service  management  the  new  professional  as  a 
21 days ago by jonerp
Handling Endless Disagreements with the “Disagree and Commit” and “New Information” Principles - by @kellblog
"So, the principle is simple: if you want to re-open discussion on something we’ve already decided, do you have any new information that wasn’t available at the time we made the decision?

If the answer is no, we’re not re-opening it here, and we can do at either next quarter’s ops review or next year’s strategy offsite (pending prioritization against other topics)."
decision  making  leadership  management  organizational  behavior  uncategorized  amazon  way  disagree-and-commit  passive  aggression  pocket  veto 
21 days ago by jonerp
The Uber London employment decision – implications for contingent and gig labor - by @dahowlett
"The London UK court decision to uphold the earlier decision to treat Uber drivers as workers raises questions about the future of work and contingent labor."
analytics  planning  and  data  analysis  future  of  work  hcm  the  digital  talent  management 
4 weeks ago by jonerp
ServiceMax and GE Digital – a year on. The GE view. - by @dahowlett
"How are things going between GE Digital and ServiceMax a year after GE acquired ServiceMax. Rather well it turns out and with some stand out results, the future looks bright."
analytics  planning  and  data  analysis  customer  service  management  productivity 
4 weeks ago by jonerp
ServiceNow drills down on mobile, government and the compulsory AI - by @whostu
"ServiceNow has expanded from ITSM into HCM and customer service management. Government, mobile and AI are big agenda items now."
customer  service  management  digital  government  and  public  services  hcm  the  future  of  work  iot  robotics  ai  it  machine  intelligence 
6 weeks ago by jonerp
Probabilistic Forecasting: Right Fit for Your Business? - by @lcecere
"For difficult demand profiles, probabilistic forecasting is a new and powerful technique. It is a type of engine. Forecasting is all about better math, and the fit of the data model to drive outcomes. This implementation was extremely successful at Spairliners, enabling them to deliver world-class service."
demand  global  supply  chains  innovation  inventory  management  anthony  narozza  probabilistic  forecasting  spairliners.  engines 
6 weeks ago by jonerp
The rising importance of intelligent automation
"Philip van der Wilt, EMEA VP and GM, ServiceNow, explains that the future isn't a binary human or robot world, it will be a fusion between robots and people."
digital  government  and  public  services  iot  robotics  ai  it  service  management  machine  intelligence  partner  zone  servicenow 
6 weeks ago by jonerp
IFS joins Salesforce Ohana
"The announcement comes as a slight surprise but is no doubt in part due to the presence on the board of Craig Conway. Conway joined the IFS board in August 2016 but has been a member of the Salesforce board since 2005. It suddenly brings another potential acquisition ERP target for Salesforce into play. There is little information available about how deep the integration with Sales Cloud is but it will be interesting to see whether IFS build other interfaces."
erp  homepage  slider  latest  news  appexchange  bi  cloud  field  service  management  fsm  ifs  salescloud  salesforce 
7 weeks ago by jonerp
Event Report - Ceridian Insights 2017 - Ceridian widens and deepens the Dayforce Suite
"We had the opportunity to attend the Ceridian yearly user conference, Insights, held at the Aria in Las Vegas, from the 3rdtill 5th of October 2017. The conference had record attendance with almost 3000 participants and was very well attended from influencers and analysts."
ceridian  constellation  research  fow  future  of  work  hcm  holger  mueller  nextgen  payroll  strategic  advisor  trusted  workforce  management 
9 weeks ago by jonerp
HR Technology Conference & Expo – four themes that should be discussed but probably won’t - by @brianssommer
Things to watch out for and discuss as you tour the HR Technology Conference halls this week. Bad vendor behavior, Alexa and all things AI, ageism, and M&A impacts."
diversity  future  of  work  hcm  and  the  digital  talent  management 
9 weeks ago by jonerp
What About Them Apples? - by @lcecere #scm
"While many argue that the definitions of the time horizons change with concurrent planning, I say not so fast. I think that within a global organization there is a need for a design group, an S&OP plan, and a replenishment process. Define the boundaries of the time horizons by work process definitions, not technology capabilities. Planning at companies varies by governance and cultural DNA."
demand  apples  cognitive  learning  management  share  group  forecasting  next-generation  supply  chain  processes  planning  by  design  point  of  sale  data 
9 weeks ago by jonerp
Claim you listen to customers? Then do a live feedback session at your next enterprise event - by @jonerp
""We listen to our customers." Yeah? So why not put on a live customer feedback session in front of your entire event. Here's some lessons from how Domo pulled it off."
analytics  planning  and  data  analysis  crm  customer  experience  service  management 
9 weeks ago by jonerp
OOW17 – A conversation with Steve Miranda on SaaS progress and the pragmatism of Oracle’s vision - by @dahowlett #oow17
"Oracle is taking its ERP customers on a fresh journey that includes IoT and machine learning as the guides. Does it make sense? We think so."|
cloud  erp  financials  and  supply  chain  crm  customer  experience  infrastructure  productivity  talent  management  user  oow17 
10 weeks ago by jonerp
How Artificial Intelligence Is Revolutionizing Business In 2017
"The research found significant gaps between companies who have already adopted and understand Artificial Intelligence (AI) and those lagging. AI early adopters invest heavily in analytics expertise and ensuring the quality of algorithms and data can scale across their enterprise-wide information and knowledge needs. The leading companies who excel at using AI to plan new businesses and streamline existing processes all have solid senior management support for each AI initiative."
featured  posts  technology  software  artificial  intelligence  boston  consulting  group  (bcg)  cloud  computing  louis  columbus'  blog  machine  learning  mit  sloan  management  review 
10 weeks ago by jonerp
London’s Uber ban – turning the city’s back on innovation and the ‘gig economy’? - by @whostu
"Uber is banned from the streets of London. What does this say about the UK capital's pre-Brexit attitude to innovation and the role of the 'gig economy' at a time when it's trying to attract tech inward investment?"
customer  service  management  e-commerce  future  of  work  regulation 
11 weeks ago by jonerp
Silicon Valley reacts furiously to end of the Dreamers Act
"The Trump administration’s decision to rescind protection for immigrants brought into the U.S. by their parents under the program for Deferred Action for Childhood Arrivals (DACA) has touched off a firestorm of criticism from technology executives in Silicon Valley."
digital  government  and  public  services  future  of  work  talent  management  policy 
september 2017 by jonerp
New jobs are a-coming but where are the people? - by @dahowlett
"Phil Fersht, CEO analyst firm Horses for Sources and I have been having a back and forth about the state of play as it relates to the new classes of job that are likely to result from the current race towards all things automated. It's a troubling picture."
digital  transformation  -  frictionless  enterprise  future  of  work  talent  management 
september 2017 by jonerp
#SConnect ’17 exclusive – SAP’s Rob Enslin on leadership changes, diversity, and yes – Workday - by @jonerp
"SuccessConnect 2017 marked an all-new leadership team on stage. Why the changes? No one better to ask than SAP cloud chief Rob Enslin, who also shared news on SuccessFactors-on-HANA and SAP payroll."
diversity  future  of  work  hcm  and  the  digital  hr  admin  payroll  talent  management 
september 2017 by jonerp
Monday’s Musings: Part 1 of 4 – What Top CMO’s Care About (Demand Gen Persona) - by @rwang0
"These top CMO’s have coalesced around these seven concerns:

Dealing with convergence of marketing ops and sales ops. As new business models emerge and B2B and B2C models converge to P2P approaches, the traditional functional fiefdoms of marketing and sales seem quite antiquated. Organizations must decide if inside sales should belong in marketing or customer success reside with sales. This convergence and orchestration creates havoc on traditional structures but ultimately provide a customer centric approach."
2017  apps  strategy  cdo  chief  marketing  officer  cmo  constellation  research  content  context  customer  engagement  experience  management  cx  cxm 
august 2017 by jonerp
Top 10 Excuses to Not Implement Best Practices and 5 Things to do About it
"#1 — Make Failure Real

Companies spend a lot of time studying success stories as a means to derive best practices. This can be a lot like looking at someone’s vacation pictures and it is not evident that the specific best practices identified led to the result. It has been proven that the avoidance of pain is a bigger motivator than the opportunity for pleasure. Exposing the Sr. Executive team to real disasters and having them envision what it might be like for your company will get them asking the right questions (this is the reason they show those DUI crash site movies to kids in driver’s education)."
erp  program  management  it  sourcing  oracle  sap  uncategorized  transformation  leadership 
august 2017 by jonerp
Former CIA operative Valerie Plame says privacy is precious — and she should know
"“There are two sides [to privacy]: the corporate side, which is doing this to sell you more [stuff]. Then there is the government area and a whole other area with the NSA and their efforts to keep us safe — and it has spilled over into privacy. There is an ongoing tension between security and privacy,” she says."
privacy  security  tc  valerie  plame  identity  management  cloud  summit 
august 2017 by jonerp
A CFO Success Story: Sajid Malhotra, CFO of Limelight Networks - by @dergelCFO
"SD: What challenges did you face becoming CFO when you were not classically trained for the role?

SM: I was at the right place at the right time. There was an abrupt departure of the CFO and I expressed interest to be the next CFO. I knew that the role would be a challenge but I felt, based on the underlying support team, there was low probability of failure and a very high probability of success. I felt I possessed the right skill set to turnaround the business for all stakeholders and wanted to take on the challenge of being a key member to turn a broken business into a successful one. Despite the position being outside of my comfort zone, I recognized, it was an opportunity I should not pass up."
career  management  limelight  networks  sajid  malhotra  succession  planning 
august 2017 by jonerp
Google under the microscope as it fires author of controversial diversity memo
"The Google diversity debacle just took a fresh turn as the company fires the controversial memo's author."
diversity  talent  management 
august 2017 by jonerp
Retails last resort? Extreme Personalization. - by @sameerpatel
91% of us unsubscribe from emails (Salesforce)
44% of direct mail is never opened (NewsCred)
60% of us opt out of mobile push notifications (Kahuna)
Over $280 billion is abandoned in digital shopping carts, every year (Google)

Round 3, in the form of Extreme Personalization, is now upon us..."
artificial  intelligence  ecommerce  and  retail  kahuna  machine  learning  management  ai 
august 2017 by jonerp
Existing Service Providers – What’s Your Cost of Incumbency?
"If you’re like most companies we advise you’re already focused on quantifying the next round of savings initiatives you’re willing to commit to and you’re beginning to identify where and how you’ll realize those savings. You may have even found some success in prior years in looking for savings with your existing services providers."
application  management  services  erp  program  system  integrators  enterprise  agreements  implementation  it  savings 
august 2017 by jonerp
Microsoft’s Monopoly Hangover - by @benthompson
"This is why I don’t give Ballmer too much credit for Office 365 and Azure: the products of Microsoft’s future were there, but the Windows-centric business model was constricting every part of the company to an ever-shrinking share of the overall market; Nadella’s greatest success has been taking off that straitjacket."
articles  business  models  cloud  computing  culture  differentiation  enterprise  evolution  of  ibm  incentives  making  money  microsoft  product  management 
july 2017 by jonerp
Move over millennials. How to attract Generation Z talent to the tech industry
"How to inspire young people to pursue an IT career, and the best routes in. Focus on creativity, diversity and the impact you can make on society."
digital  government  and  public  services  diversity  future  of  work  hcm  the  talent  management 
july 2017 by jonerp
Four pointers on managing a hybrid IT environment
"If an organization has four cloud deployments, “You should not feel that you need to log into all four different clouds,” Balcha said, so single sign-on is necessary. The less complexity exposed to users, the better. “The single pane of glass should hide all the details and provide you one simple interface.”
cloud  management  hybrid  it  multi-cloud  private  public 
july 2017 by jonerp
Understanding the Long-term Leap to the Cloud
"Cloud vendors are not offering the compelling discounting levels they offered on the initial investments when it comes to additional solutions. Some cloud vendors quickly “disremember” the discounting provided to early adopters and treat each order form independently from the others. This means that the additional solutions executed in the separate order forms could be well below market (e.g., off by 15-30%) when compared to the discounting received on your initial investment."
cloud  erp  program  management  ibm  it  sourcing  microsoft  oracle  sap  licensing  negotiation  on-premise 
july 2017 by jonerp
Looking Beyond Red Arrows - by @lcecere #scm
"The biggest and most detrimental shifts in market drivers occurred in the Technology Value Chain. Post-recession negative market winds blew strong in this value chain. It is a case of when the going gets tough, the tough get going."
demand  inventory  management  market-driven  value  chains  networks  consumer  driven  growth  industry  supply  chain  improvement  metrics  that  matter 
july 2017 by jonerp
Stay Out of Security Breach Headlines: 3 Things That Must be Addressed in your Cloud Agreement
"It is important to mention that many cloud vendors will resist such requests, stating that in order to keep costs competitive they need to standardize on security policies in a one-size-fits-all approach that applies to all customers. Therefore, the cloud vendor will claim they simply cannot customize the cloud solution and associated services to match unique customer security requirements."
application  management  services  cloud  erp  program  security  data  breach  protection  risk 
june 2017 by jonerp
Einstein’s Got Talent – new reality game for Salesforce?
"Salesforce's AI collaboration with IBM, where Einstein and Watson can produce tightly focused, business-specific services, may provide a talent-sourcing boost."
hcm  and  the  digital  future  of  work  iot  robotics  ai  talent  management 
june 2017 by jonerp
The Ever-Changing Roles of the Developer: How to Adapt and Thrive
"Just as the developer’s role is changing, so too have our ways of measuring not only our progress but also the effectiveness and performance of our code, tools and processes. This increased visibility is a good thing, overall. When it comes to measurement, there is a whole bunch of wrong ways to do it, among them measuring lines of code or the number of deploys. In fact, this very visibility, inherent to all of the data we now constantly measure, has been a great boon to DevOps."
contributed  op-ed  top  stories  application  performance  management  development  devops  distributed  systems  operations  pagerduty  api  sponsored 
june 2017 by jonerp
Tone at the Top – Aaron Roe Fulkerson, CEO MindTouch on strong cultural pillars - by @dahowlett
"How does leadership maintain a winning culture when it is in hyper growth mode? Aaron Roe Fulkerson, CEO MindTouch offers his perspective."
customer  service  management  productivity  tone  at  the  top 
june 2017 by jonerp
Event Report - Cornerstone on Demand Convergence 2017 - Back to Learning Basics - by holgermu
"We had the opportunity to attend Cornerstone’s yearly user conference Convergence in San Diego, held from June 5th till 7th 2017, at the San Diego Marriott Marquis & Marina. The conference was very well attended with over 1000 attendees, and almost 30 influencers. The show floor saw a wide range of partners – including – as it’s in the time of the marketplace – coopetitors. A good sign for customers."
cloud  constellation  research  cornerstone  futurist  holger  mueller  hr  core  learning  nextgen  hcm  talent  management  trusted  advisor 
june 2017 by jonerp
Coupa Q1 18 – Wall Street happy, customer growth and Amazon partnering - by @whostu
"Last month's successful user conference has been followed by an upbeat set of first quarter numbers for Coupa."
spend  management 
june 2017 by jonerp
.@ServiceNow CEO John Donahoe: ‘We are filling the enterprise white spaces’ - by @derek_dupreez
"The new CEO of ServiceNow talks about the need to rethink enterprise IT in a way that delivers experiences, driven horizontally across the organisation."
cloud  platforms  -  infrastructure  and  architecture  it  service  management 
may 2017 by jonerp
ServiceNow CEO hits his 49th day in the job and speaks about digital’s dirty secret - by @derek_dupreez
"CEO John Donahoe took to the stage at the company’s annual Knowledge event in Orlando this week to discuss plans for the future of ServiceNow."
digital  transformation  -  frictionless  enterprise  it  service  management  the  new  professional  and  as  a 
may 2017 by jonerp
Tone at the Top with @SameerPatel, CEO Kahuna – an antidote to miserable work practices - by @dahowlett
"What makes for a great place to work? We talk to Sameer Patel, CEO of award winning Kahuna who talks clarity, transparency, goal setting and the importance of owning a sense of achievement in your culture."
future  of  work  talent  management 
april 2017 by jonerp
Focus on innovation and the rest will follow, says ServiceNow CEO Donahoe - by @whostu
"ServiceNow's new CEO John Donahoe is approaching the end of his first month in the job and is getting some clear feedback from customers about the firm's roadmap ahead."
customer  service  management  hcm  and  the  digital  future  of  work  iot  robotics  ai  it 
april 2017 by jonerp
SAP S/4HANA – the Q1 FY2017 update and glimpse at SAPPHIRENow 2017 - by @dahowlett
"SAP S/4 HANA is maturing rapidly and according to the company is on the cusp of broad based adoption. The customer count on S/4 is still relatively small but the promise of acceleration is there."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  productivity  spend  management  event  reports 
april 2017 by jonerp
Atlassian Futurist Sees Teamwork, not Chatbots, Defining the Future of Work
"Not to worry, said Dominic Price, who is the head of research and development and resident “work futurist” at Atlassian. During a recent phone interview he noted that in the last 144 years, technology created more jobs than it took away. True, there has been mass displacement and the actual roles that remain are very different, but overall more jobs have been created. He doesn’t think artificial intelligence, or intelligence assistance, or machine learning, or whatever term you want to use will be any different."
culture  interviews  top  stories  artificial  intelligence  atlassian  education  tns  management  training 
april 2017 by jonerp
How CityFibre ‘got rid of all the paper’ in its buying process - by @philww
"Fast-growing technology business CityFibre got rid of all the paper in its buying process when it rolled out cloud-based Coupa spend management overnight."
frictionless  enterprise  spend  management  use  cases 
april 2017 by jonerp
Do You Want to be Judged on Intentions or Results? - by @kellblog
"Fine lines exist here, no doubt. Sometimes reasons are reasons and sometimes they are actually excuses. The question isn’t about any one case. It’s about, deep down, are you judging yourself by intentions or results?

You’d be surprised how many otherwise very solid people get this one thing wrong — and end up career-limited as a result."
entrepreneurship  hiring  leadership  management  silicon  valley  startups 
april 2017 by jonerp
The next evolution of the call center – network judgment techniques for problem solving - by @denispombriant
"The days of routine query handling in the call center are coming to an end. The next step is to operate the call center as a problem solving unit using network judgment techniques."
customer  service  management 
april 2017 by jonerp
Culture begats creativity – a gapingvoid perspective - by @dahowlett
"Culture and creativity go hand in hand but what is the reality and is the notion of creative business a pipedream? Gapingvoid is optimistic but makes clear the need for significant change management. That starts at the top."
future  of  work  talent  management  culture 
april 2017 by jonerp
The Bay of Pigs: Mitigating ERP Project Risk
"Shortcuts that are equally problematic, and harder to spot, are those that effectively hide behind the metrics you are using to manage the project. These are the result of “unintentional” or “uninformed” decisions that happen at the “micro” level of the project, driven largely by individual blind spots and/or inexperience."
erp  program  management  implementation 
april 2017 by jonerp
.@Infor Federal Forum exclusive – the government’s recruitment and talent problems take center stage - by @jonerp
"I didn't know if the speakers at the Infor Federal Forum event would agree on anything. After all, we were in Washington D.C. where divisive politics are the rule these days. But the assembled agreed on one thing: the government has a recruitment and talent problem. How to fix that problem is where the conversation got interesting."
digital  government  and  public  services  transformation  -  frictionless  enterprise  future  of  work  hcm  the  talent  management 
april 2017 by jonerp
All hail the new Sage as Sage Summit UK swings into town - by @dahowlett
"Sage Summit 2017 was a refreshing affair that demonstrated a 'new' Sage that has been conspicuously missing in the past. There's an awful lot to do but progress is good and customers should be encouraged."
cloud  erp  financials  and  supply  chain  crm  customer  experience  hcm  the  digital  future  of  work  spend  management 
april 2017 by jonerp
Coping with H-1B limits: Distribute your talent instead - by @davidlinthicum
"Whatever you may think of the limits put on H-1B work visas for U.S. jobs, it’ll likely be the law of the land for the next four to eight years, so enterprises that use high technology need to adapt. My advice: Distribute your technology talent globally, with help from the power of cloud computing and other technologies."
cloud  computing  jobs  it  management 
april 2017 by jonerp
Robots versus jobs – it’s the polymath skillset stupid - by @denispombriant
"We talk about robots displacing jobs but is that the right way to view the apparently intractable problem of solving for long term meaningful 'work.' Perhaps we're looking at the question through the wrong lens."
future  of  work  hcm  and  the  digital  talent  management 
april 2017 by jonerp
Event Report - SAP Ariba Live - The quest to make Procurement awesome - by @holgermu
"Finally, it was good to see that SAP seems to have found the right length of ‘leash’ for the Ariba subsidiary – not too close to stop innovation, and allowing freedom (e.g. manifested in Ariba using angular.js and not Fiori) but also have leverage (e.g. with HANA). That SAP CEO McDermott said in a Q&A (see a Storify Tweet Story here) that he would be open to e.g. integrate with perennial co-opetitor Oracle, speaks signs of the flexibility and pragmatism that is lived now at the top of both companies, always a good sign for customers."
ariba  cloud  constellation  research  holger  mueller  nextgenapps  purchasing  sap  scm  supply  chain  management 
march 2017 by jonerp
Making first impressions count on the talent journey at Cisco
"Cisco is digitizing the whole candidate journey in a bid to attract, engage and employ more high quality recruits."
hcm  and  the  digital  future  of  work  talent  management 
march 2017 by jonerp
Strategic Technology: Security, Digital Transformation & Cloud Native - by @fintanr
"The gambit of tools and vendors across the cloud native security space is quite large, but in the short to medium term most enterprise sales deals of cloud native offerings will be built, to a significant degree, with security considerations at their core."
business  cio  cloud  foundry  native  configuration  management  containers  cto  developers  infrastructure  legal  orchestration 
march 2017 by jonerp
A New Mission For A Female Supply Chain Pioneer - by @lcecere
"To be successful, I believe supply chain management needs diversity. I want to work in a career that is inclusive. Note that the differences in drivers for job satisfaction are greater by ethnicity than by sex. Employees of color are seeking greater career path opportunities, more diversity in the workforce and greater benefits."
uncategorized  diversity  open  research  supply  chain  insights  management  talent 
march 2017 by jonerp
Exclusive Interview – Passing the CEO baton at ServiceNow: Slootman to Donahoe - by @derek_dupreez
"We got the chance to speak to current CEO Frank Slootman and incoming CEO John Donahoe about the future of ServiceNow's platform."
cloud  platforms  -  infrastructure  and  architecture  hcm  the  digital  future  of  work  it  service  management  machine  intelligence  ai 
march 2017 by jonerp
Reap what you sow – talent shortages or a failure to plan training? - by @brianssommer
"If you can't find the right skills then what are you doing to grow the skills you need? Size doesn't matter in this context but understanding value does. Are you even remotely prepared or leaving it to others?"
future  of  work  talent  management 
march 2017 by jonerp
10 Questions to Ask Yourself Before Moving into Management - by @kellblog
"Everybody loves yes-people managers except, of course, the people who work for them. While saying yes to the boss and internal customers feels good, you will run your team ragged if you lack the backbone to say no when you need to. If you can’t say no to a bad idea or offer up reprioritization options when the team is red-lining, then don’t go into management. Saying no is an important part of the job."
culture  entrepreneurship  leadership  management  startups  coaching  communication  conflict  aversion  first-time  manager  teaching 
march 2017 by jonerp
Tone at the top – Uber’s sexual harassment problem that neuters HR
"Uber's current HR crisis is a text book example of tone at the top leading to a failing culture. How Uber addresses this will determine the extent to which it matures into a truly great company."
diversity  talent  management 
february 2017 by jonerp
Cognizant plans to grow US headcount “significantly” as H-1B uncertainty continues - by @whostu
"Cognizant brings in 80% of its revenues from North American clients, but has 75% of its workforce in India. In these H-1B uncertain times, no wonder it plans to ramp up US headcount."
diversity  future  of  work  outsourcing  talent  management 
february 2017 by jonerp
The Evolution of Marketing Thanks to SaaS - by @kellblog
"Tomorrow, as more marketers will be measured on the health of the overall ARR pool, they will be focused on cost-effectively generating not just opportunities-that-close but opportunities that turn into the best long-term customers. (This quadrant helps you do just that.)"
ipo  management  marketing  saas  startups  strategy  venture  capital  conversion  rates  evolution  funnel  leads  ltv 
february 2017 by jonerp
Strong year end tees up ServiceNow for 2017 expansion - by @whostu
"A strong end to 2016 bodes well for a healthy 2017 for ServiceNow as the firm sees multi-product uptake on the rise."
cloud  platforms  -  infrastructure  and  architecture  it  service  management 
january 2017 by jonerp
Cisco-AppDynamics $3.7 billion deal all about the data - by @ron_miller
"Speaking at a press and analyst event today, AppDynamics CEO David Wadhwani acknowledged this was in fact the long-term vision for the platform. “We are moving from systems of records to systems of engagement — and that is the short and mid term. [Looking further out] we are moving to systems of intelligence when you rely on automation and machines to make decisions in real time,” and that’s where they ultimately see it going, he said."
cloud  enterprise  fundings  &  exits  tc  cisco  appdynamics  mergers  and  acquisitions  application  performance  management 
january 2017 by jonerp
This services firm retains staff by tracking their daily happiness
"IT professional services firm Traction on Demand keeps talent turnover below 5% by making sure employees are at least 72% happy in their work."
analytics  planning  and  data  analysis  crm  customer  experience  professional  services  talent  management 
january 2017 by jonerp
Gartner Purchase of Corporate Executive Board Would Address Changes in IT Advisory Market
"Despite their big advantages, the big IT analyst shops face disruption. They face perpetual accusations of pay-for-play bias. Many techies say they know more about the topics than the analyst briefing them. A three-part podcast hosted by Kea Company describes how many smaller companies address these shortcomings."
research  boston  consulting  group  ceb  corporate  executive  board  forrester  gartner  idc  idg  kea  company  mckinsey  tns  management 
january 2017 by jonerp
Interview – ServiceMax CEO shares his plans for the next phase at GE Digital- by @derek_dupreez
"Dave Yarnold explains what we can expect following GE Digital’s recent $915 million acquisition of ServiceMax."
internet  of  things  it  service  management 
january 2017 by jonerp
10 Use Cases in Supply Chain for Hyperledger - by @lcecere
"The Hyperledger project aims to bring together a number of independent efforts to develop open protocols and standards, by providing a modular framework that supports different components for different uses. This would include a variety of blockchain technology variants with their own consensus and storage models, and services for identity, access control, and contracts. In the Networks of Network testing in the spring of 2017, we will be using the IBM version of blockchain to test the use of hyperledger to improve network on boarding."
big  data  supply  chains  digital  chain  risk  management  safe  and  secure  visibility  blockchain  hyperledger  network  of  networks  open  source  code 
january 2017 by jonerp
Customer service on the front line – the business differentiator? - by @whostu
"Customer service as a competitive differentiator working hand-in-hand with sales and marketing - or that's the theory at least, in Salesforce's new State of Service report."
collaboration  sharing  and  digital  productivity  crm  customer  experience  service  management 
january 2017 by jonerp
How Shell Oil Is Taking DevOps and Agile to the Cutting Edge
"Of course, another important way to measure success in the oil and gas industry is whether or not it complied. For agile and Scrum in the heavily regulated worlds, certainly “compliant” is another definition of “done.”

Measuring cultural changes is always a challenge, but it’s a particular hurdle for such a large multinational."
analysis  case  study  culture  events  top  stories  agile  continuous  integration  and  deployment  cultural  change  devops  world  2016  scrum  tns  management 
january 2017 by jonerp
How to win the tech talent war in 2017
"The war for tech talent is only set to escalate over the next few years, but it is often difficult and pricey to find new skills. So how can you best go about ensuring that you keep hold of the people you’ve got? Cath Everett investigates."
hcm  and  the  digital  future  of  work  talent  management 
january 2017 by jonerp
Getting Ready for 2017: Reflections on Telling Lies - by @lcecere #scm
"If you wrote these statements on the whiteboard in most manufacturers’ offices and asked for companies to pick out the lie, most would struggle because they believe that they are all true. This is especially true in an Information Technology department. In 2017, my goal is to continue my quest to unveil truth."
demand  global  supply  chains  inventory  management  chain  new  years  planning  truths  and  lies 
december 2016 by jonerp
Tech Diversity in 2016: The New Stack Podcasts
"The following is a year-end recap of our favorite diversity-themed podcast interviews of 2016. Topics ranged from navigating the many diverse identities are represented in the open source community, how mentoring is empowering women in the industry to reach their professional goals, why stronger leadership is crucial for increasing diversity initiatives, and how to bridge the overall diversity gap in tech. We also offer some tips for best practices surrounding diversity and inclusivity heading into 2017."
interviews  podcast  community  building  management  culture  developer  communities  diversity  individual  code  lgbt  lgbtq  open  source 
december 2016 by jonerp
Your cloud strategy must include no-cloud options - by @davidlinthicum
"Ironically but critically, the no-cloud option is an important component to your cloud computing strategy. Having a no-cloud option may seem counterintuitive to effectively moving to the cloud, but it’s a necessary component to get you there. Otherwise, those applications you can’t move to the cloud will cause you to keep your datacenter and thus delay or reduce the tremendous advantages of moving the rest of your applications to the cloud."
cloud  computing  it  management 
december 2016 by jonerp
Technology, diversity, globalization and the left-behind - by @philww
"While the tech industry promotes diversity and globalization, politics has been moving in the opposite direction. Inclusion must reach the left-behind too."
central  digital  skills  and  training  diversity  talent  management  third  sector  non-profits 
december 2016 by jonerp
The cloud will demote the CIO in 2017 - by @davidlinthicum
"Second, CIOs are considered obstacles to productivity and are now often left out of the loop. In the past, CIOs had to be in the loop because the departments got their applications and compute resources through IT. However, given the time required to get needed systems up and running, departments have become good at working around the CIOs—typically with the CEO’s and board’s at least tacit blessing. The cloud has enabled this as well."
cio  role  cloud  computing  it  management 
december 2016 by jonerp
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