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Vendors aren’t helping us to build agile HR, says Deutsche Telekom exec
"How do you build agile HR in an established enterprise like Deutsche Telekom? Lessons learned include, enterprise HCM vendors aren't helping"
digital  transformation  -  frictionless  enterprise  hcm  and  the  future  of  work  mobile 
23 days ago by jonerp
Journeys in big data and AI across the transport networks of London & Paris
"We should take notice of the pioneering work in big data and AI done by digital innovators at public transport networks - two examples from London and Paris"
customer  service  management  frictionless  enterprise  machine  intelligence  and  ai  mobile  social  use  cases 
october 2018 by jonerp
How Milk Makeup is making its mark on e-commerce – a Salesforce use case
"As I prep for Shop.org, now is the time to pull out the best retail stories I have yet to write about. Here's how Milk Makeup competes with the retail giants - and how Salesforce Commerce Cloud enters the picture."
digital  and  content  marketing  e-commerce  mobile  retail  the  omni-channel  use  cases 
august 2018 by jonerp
Analytics Are Empowering Next-Gen Access And Zero Trust Security
"Machine learning-based NGA platforms including Centrify calculate a risk score that quantifies the relative level of trust based on every access attempt across an IT infrastructure. NGA platforms rely on machine learning algorithms to continuously learn and generate contextual intelligence that is used to streamline verified user’s access while thwarting many potential threats ― the most common of which is compromised credentials. IT security teams can combine the insights gained from machine learning, user profiles, and contextual intelligence to fine-tune the variables and attributes that calculate risk scores using cloud-enabled analytics services.
business  featured  posts  technology  software  byline=louis  columbus  centrify  analytics  service  next-gen  access  nga  verizon  mobile  security  index  2018  report  zero  trust 
july 2018 by jonerp
Salesforce Connections 2018 – inside DoorDash’s plans to transform its customer support with AI
"For DoorDash, great customer support at high volumes is an absolute must. At Salesforce Connections 2018, I got their tips on migrating to Service Cloud, the impact of a 360 customer view, and what lies immediately ahead: Einstein service bots."
crm  and  customer  experience  service  management  e-commerce  machine  intelligence  ai  mobile  use  cases 
june 2018 by jonerp
How BD Digital Health built a smart diabetes app on their own platform with Couchbase
"I have a stump speech about the problem of ending the IT conversation at efficiency. We need next-gen apps with a purpose. At Couchbase Connect 2018, found a good one with BD Digital Health, a digital team inside of BD getting things done with their Briight diabetes app."
devops  nosql  and  the  open  source  stack  mobile  use  cases  ux  application  design 
may 2018 by jonerp
Enterprise hits and misses – mobile banking gets real but KPI culture fails
"This week: mobile banking and fintech advances, but KPI culture gets a skewering. Also: event season peaks, and we're on the case. Your whiffs include road burns - and the perils of bloated keynotes."
analytics  planning  and  data  analysis  financial  services  fintech  hits  misses  mobile 
may 2018 by jonerp
Boosting financial inclusion in developing nations – an AI/AR use case
"The Grameen Foundation India has developed AI- and AR-based applications to boost financial inclusion in the country, particularly among women in rural communities."
digital  enterprise  in  the  real  world  financial  services  and  fintech  machine  intelligence  ai  mobile 
may 2018 by jonerp
Progress Report - SAP SuccesFactors - More SAP (technology)
"SuccessFactors is making progress, but the pace seems to be glacial. Realistically using more of SAP technology, a good decision overall, means even more ‘plumbing’ work by R&D resources vs. ‘sun deck’ work (building SaaS capabilities). But it is an investment SAP should make, with the expectation of better productivity and more functionality being shipped in a few years – latest."
analyst  meeting  constellation  research  future  of  work  futureofwork  holger  mueller  mobile  nextgen  hcm  payroll  sap  successfactors  talent  management 
may 2018 by jonerp
83% Of Enterprises Are Complacent About Mobile Security
"The study found that the accelerating pace of cloud, Internet of Things (IoT), and mobile adoption is outpacing enterprises’ ability to scale security management, leaving companies vulnerable. When there’s a trade-off between the expediency needed to accomplish business performance goals and security, the business goals win the majority of the time. 32% of enterprises are sacrificing security for expediency and business performance, leaving many areas of their core infrastructure unsecured. Enterprises who made this trade-off of expediency over security were 2.4x as likely to suffer data loss or downtime."
featured  posts  technology  software  louis  columbus  mobile  security  verizon  wi-fi  zero  trust 
april 2018 by jonerp
Event Report - Mobile World Congress 2018 - 5G and more #MWC18 - by @holgermu
"5G everywhere – I thought I saw a 5G sticker on my Iberic Ham sandwich… 5G was everywhere, slapped on everything… ironically the debut demos were all about… phone calls. And that’s what 5G is not about, but about bringing networks to 21st century standard in throughput (high def video), latency (<1 ms) and density (over 100+ devices on a square meter). These are all key specs to enable a more human (visual), a more thing driven (density) and a more AI driven (latency) next generation application for enterprises, all very hard to do on current 4G / 4G LTE standards."
5g  android  apple  constellation  research  futureofwork  google  holger  mueller  mobile  nextgenapps  samsung  smartphone 
march 2018 by jonerp
“Digital innovator” GAP looks to data science to drive customers across retail channels - by @whostu
"Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  mobile  retail  e-commerce  omni-channel  social 
march 2018 by jonerp
Throw out Generation Z stereotypes and make friends with Alexa – @NRFnews retail market insights - by @jonerp
"At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?"
crm  and  customer  experience  e-commerce  mobile  retail  the  omni-channel 
february 2018 by jonerp
My NRF2018 retail demo awards roundup – from annoyingly smart fridges to self-powered pop-up shops -by @jonerp
"My tour of NRF 2018 retail demos was a dizzying mixture of the clever and the overhyped. Here's an illustrated review of this year's winners, with a bias towards practical tech retailers can use this year."
mobile  retail  e-commerce  and  the  omni-channel  ux  application  design 
january 2018 by jonerp
Has mobile commerce turned a corner? – @RetailRobGarf reveals Salesforce’s holiday retail data - by @jonerp #NRF2018
"At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking."
analytics  planning  and  data  analysis  e-commerce  mobile  retail  the  omni-channel  ux  application  design 
january 2018 by jonerp
NRF 2018 preview – retail demos will show if AI and augmented reality are ready for prime time - by @jonerp
"Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete."
e-commerce  mobile  retail  and  the  omni-channel  user  experience 
january 2018 by jonerp
How to get a halfway decent tech news Flash Briefing from Alexa – tips for enterprise readers - by @jonerp
"Getting a semi-decent personalized tech briefing out of Amazon Alexa is a project. Here's an illustrated look at how I did mine - and how enterprise readers should approach it. Plenty of heachache-saving tips included."
mobile  user  experience  ux  and  application  design  media 
january 2018 by jonerp
The Edge Is Replacing the Cloud, and Mobile Is Making It Happen
"For mobile developers, the future feels pretty close. After all, if you’ve been building mobile apps, you’ve already been building on the edge. It’s not at all strange for you to have experience building apps that are resilient and capable. You’ve been dealing with intermittent networks and learning how to enable features even when your users go offline, and how to resolve conflicts when they get a connection back again. You’ve figured out how to package high-performance features like machine learning into something that can run on a phone. You’ve lived with battery and processing and storage constraints, and know how to get the most out of them."
contributed  op-ed  top  stories  5g  networks  development  edge  computing  iphone  mobile  realm 
january 2018 by jonerp
Progress Report - Ultimate Software Analyst Day 2017 - Keeping the momentum - by @holgermu
"We had the opportunity to attend Ultimate Software’s first analyst summit, held at the vendor’s headquarters in Weston, Florida, November 16th. Always good to be at an inaugural analyst meeting, good attendance by the usual HCM analysts."
ai  constellation  research  hcm  holger  mueller  hr  mobile  nextgen  payroll  ultimate  workforce  management 
december 2017 by jonerp
Cyber Monday chalks up the biggest US online retail day to date - by @whostu
"Cyber Monday met expectations and delivered a set of record numbers, particularly around mobile platforms. "
mobile  retail  e-commerce  and  the  omni-channel  ux  application  design 
november 2017 by jonerp
Enterprise hits and misses – conversational UIs vs vendor lock-in, algorithms vs privacy - by @jonerp
"This week - can conversational UIs smash walled gardens? Or will they lead to a new phase of vendor lock-in? Plus: Google and Facebook and their algorithmic foraging. And, of course, your whiffs."
hits  and  misses  mobile  user  experience  ux  application  design 
october 2017 by jonerp
Technology for Social Good – myAgro seeds a mobile future
"myAgro, a non-governmental organisation based in West Africa, is using mobile phone technology to help farmers put aside the money they require to pay for seeds and fertiliser."
digital  enterprise  in  the  real  world  mobile  use  cases 
october 2017 by jonerp
Apple’s enterprise strategy begins to take shape - by @ron_miller
" When Apple announced its partnership with GE this week, it would have been easy to dismiss it as another random collaboration from a company people don’t generally associate with the enterprise. After all, Apple killed off their enterprise server product years ago. You might rightly ask, what exactly do they have to do with the enterprise these days?"
developer  enterprise  mobile  tc  apple  ipad  iphone  ios 
october 2017 by jonerp
News Analyses Roundup - SAP's September Tech Announcements - SAP doubles down on technology
"On the concern side, SAP is coming late to many of these moves, but better late – than never. Extra kudos for the ABAP beta – we have asked SAP for many years about the future of ABAP developers. If you lose a developer community it is always hard to make up (look no further than IBM with Rational). And SAP decided to build the road before the destination with EIM. Ok. But SAP needs a SAP native (or certified) BigData / Hadoop capability."
cloud  constellation  research  content  eim  futurist  hana  holger  mueller  leonardo  mendix  mobile  nextgen  apps  nextgenapps 
september 2017 by jonerp
Pandora skips to the next track as advertising revenue growth becomes focus -by @whostu
"Pandora is to focus less on premium subscriber growth and more on growing advertising opportunities from its larger free service user base. Changed priorities ahead."
cloud  platforms  -  infrastructure  and  architecture  e-commerce  mobile  user  experience 
august 2017 by jonerp
Adobe EOL Flash, Everything Continues To Move To Mobile - by @fintanr
"The web has morphed from the early days of flash to a mobile first environment. One only must spend a few moments looking around in any public location to see how people are consuming content. We recently had the opportunity to get a behind the scenes look at some of the operations for Wimbledon courtesy of IBM, and one status screen particuarly caught my attention."
business  cio  javascript  mobile  strategy 
july 2017 by jonerp
B2B content strategy – a breezy twenty point gut check - by @jonerp
"A no-slides, no-notes talk on content strategy put my views to the test. Here's twenty quick hit points from the talk - and some closing tips for B2B content producers."
content  marketing  digital  and  mobile 
july 2017 by jonerp
Meet the Neural Network AI You Can Train Easily — Like a Dog
"To counter this assumption, Amsterdam-based designer Bjørn Karmann created The Objectifier, an artificially intelligent interface that can be easily trained by anyone to perform simple tasks, such as turning lights on and off with a gesture. To do this, it’s equipped with a camera that is enhanced with computer vision technology, and a simple neural net."
science  technology  top  stories  artificial  intelligence  computer  vision  convnetclassifier  do  it  yourself  google  i  o  experiments  challenge  internet  of  things  machine  learning  mobile  application  development 
june 2017 by jonerp
A tale of two HPs – HP Inc progress report - by @whostu
"HPI is clearly benefiting from its independence and ability to ‘stick to the knitting’ of its core businesses, even though there are issues that need addressing."
cloud  platforms  -  infrastructure  and  architecture  digital  government  public  services  mobile 
june 2017 by jonerp
A survivor’s guide to omni-channel retail disruption from Starbucks management - by @whostu
"Starbucks was a early starter when it came to recognising the need to adapt to the oncoming digital disruption of retail. CEO Kevin Johnson and Chairman Howard Schultz have some tips for those now struggling with the same issue."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel 
may 2017 by jonerp
McDonald’s new secret sauce – you want digital with that? - by @whostu
"Digitally-enabled ordering and delivery is the future for the McDonald's Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  social  user 
april 2017 by jonerp
GE fronts $11m for Zinc to stay in touch with deskless workers - by @philww
"GE Ventures leads an $11m investment in enterprise messaging app Zinc, which keeps deskless workers in touch while they're on the move."
collaboration  sharing  and  digital  productivity  mobile  user  experience 
april 2017 by jonerp
Don’t design for average, design for inclusion – Mike Miles’ four pillars of inclusive design - by @jonerp
"One highlight from our local NERD Summit was a well-thought presentation on inclusive design. Here's the takeaways, including presenter Mike Miles' Four Pillars of Inclusive Design. I also bring up one big gotcha not mentioned."
digital  skills  and  training  diversity  mobile  user  experience  ux  application  design 
april 2017 by jonerp
Digital ad scandals and ad blockers are undermining online ads – what next? - by @jonerp
"Scandals and uncertainty have rocked the online ad industry, raising questions for advertisers on value versus cost. Facebook and Google are hogging the growth, leaving publishers and their ad clients with uncertain futures. But what are the alternatives? And when will readers get fed up with invasive, ad-heavy UX? Yes, gory screen shots are included."
content  marketing  digital  and  mobile  user  experience  ux  application  design  media 
april 2017 by jonerp
Connected cars provide BlackBerry with a three-point-turn - by @whostu
"Automotive manufacturer Ford has given BlackBerry a big vote of confidence, just as the mobile firm turns in an unexpected narrowing of losses. Is CEO John Chen's turnaround strategy working?"
mobile 
april 2017 by jonerp
Political posturing about WhatsApp is a false flag in the war on terror - by @whostu
"Something must be done about the balance between security and freedom on social platforms. What mustn't be done is sending another politician out onto the airwaves to demonstrate their technological ignorance."
digital  government  and  public  services  governing  identity  privacy  security  mobile 
march 2017 by jonerp
Delivering on digital for Starbucks – a CTO to-do list - by @whostu
"Starbucks new CEO remains committed to digital development. Now it's up to the Chief Technology Officer to deliver on that"
mobile  retail  e-commerce  and  the  omni-channel 
march 2017 by jonerp
Marketing automation is personal, contextual and mobile – Scondoo’s story - by @bmosherzinck
"Marketing automation is still on the buzzword treadmill. But too often, "automation" ends up being too automated, and not personalized to our device and priorities. In this use case with marketing automation vendor Kahuna, Barb Mosher Zinck tells a tale of marketing automation done right - and what we can learn from Scondoo about how to truly personalize our services."
digital  and  content  marketing  mobile  use  cases 
march 2017 by jonerp
Retail review – omni-channel may be science fiction, but a single source of truth matters - by @jonerp
"In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take. For the bold, there is a chance to get closer to the customer via in-store culture change - and retail data platforms."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  user  ux  application  design 
march 2017 by jonerp
Ad Blocking Is Now a Chronic But Manageable Condition - via @dahowlett
"The good news: ad blocking rates appear to have flattened — and crucially haven’t yet made the leap to mobile, where most traffic growth is happening. Still, publishers are not exactly in the mood for popping corks of champagne. Besides being beset by a host of challenges– the rise of the Google-Facebook duopoly to an over-dependence on platforms to a depressed digital ad market — ad blocking is still seen as a menace."
ad  blocking  advertising  technology  rates  digital  market  mobile  revenue  model 
february 2017 by jonerp
Is 2017 the year to make your home smart? I don’t think so - by @brianssommer
"You can automate and make your home as 'smart' as you like but is it all worth the investment or is the hype way ahead of the reality. Guess what I found?"
internet  of  things  mobile 
february 2017 by jonerp
How Aldo used SAP Roambi to achieve 90 percent BI adoption – an #nrf17 retail use case - by @jonerp
"Not all BI projects are created equal. At NRF 2017, I found out how Aldo achieved a 90 percent mobile BI adoption rate. The bigger story is about giving employees the data they need to be effective - no small feat in modern retail. Aldo's David Dadoun shared his project tips, and gave us a look at SAP BusinessObjects Roambi in action."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  mobile  use  cases  user  experience  ux  application  design 
january 2017 by jonerp
Evaluating curation and content tools – how I grade @Instapaper - by @jonerp
"I recently plugged a big gap in my content and research workflow. I thought I'd share my evaluation process - and how curation and bookmarking tools should be evaluated. I'm also including my grade on Instapaper, the tool I tested."
analytics  planning  and  data  analysis  content  marketing  digital  skills  training  mobile 
january 2017 by jonerp
Enterprise UX futures – the good, the mind-bending, and the manipulative - by @jonerp
"Enterprise UX design has made big progress - but not so fast. The future of UX is rushing towards us, with AI, bots, voice, and wearables sending designers back to basic training. Then there's the design temptation of manipulating consumers. I take a look ahead - and hand out some informal 2016 UX awards."
content  marketing  crm  and  customer  experience  digital  mobile  user  ux  application  design 
december 2016 by jonerp
HPE CTO sees a hybrid future on the edge and in the cloud - by @philww
"Engineering plays an important role in HPE's future as its CTO outlines new architectures for a hybrid future, connecting the edge to the cloud."
cloud  platforms  -  infrastructure  and  architecture  internet  of  things  mobile 
december 2016 by jonerp
Black Friday retail learnings – mobile matters and offline stores still appeal - by @whostu
"Black Friday came and went and the stats are coming in. What's clear is that in the US, offline stores still matter to shoppers, while m-commerce has proven to be good investment for savvy retail firms."
mobile  retail  e-commerce  and  the  omni-channel 
november 2016 by jonerp
Target looks to digital investment to survive Black Friday retail systems stress - by @whostu
"Black Friday and Cyber Monday offer a boom in retail business, but also add pressure to online and offline fulfilment systems. Target is convinced its digital investment is going to enable it to avoid problems during this busy period."
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  mobile  retail  e-commerce  the  omni-channel  use  cases 
november 2016 by jonerp
Trump, Clinton and omni-channel uncertainty in retail – Starbucks CEO spills the beans - by @whostu
"Starbucks digital successes are being trumpeted again by the company's management, but CEO Howard Schultz is concerned at the impact of the US Election on the future of retail."
mobile  retail  e-commerce  and  the  omni-channel  user  experience  ux  application  design 
november 2016 by jonerp
The UK tribunal ruling against Uber is unworkable. Here’s why. - by @dahowlett
"Uber's losing at an employment tribunal in London is a temporary setback for the company. Here's why."
customer  service  management  future  of  work  hr  admin  and  payroll  mobile 
october 2016 by jonerp
Weekend woe: Dear Apple, your latest MacBook Pro is pathetic - by @dahowlett
"My love affair with Apple has that tired feeling of a marriage where one party has taken the other for granted. Nowhere is that more obvious than in the new MacBook Pro, the first real upgrade to that line in three years. underwhelming doesn't come close. It's annoying."
mobile  user  experience 
october 2016 by jonerp
Alphabet gets an A for advertising as Google mobile clicks soar - by @whostu
"Google parent Alphabet delighted Wall Street with soaring revenues and profits, an uptick in online advertising success and bigger pushes into cloud and machine-learning."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  content  marketing  iot  robotics  ai  mobile  ux  application  design 
october 2016 by jonerp
Turbo-boost your curation to break through the noise - by @jonerp
"We're all curators, but often in a half-baked way. There is value in taking it further. Here's my motivational case on why it's worth the effort - along with some real world examples from enterprisey curators."
content  marketing  digital  and  skills  training  mobile  the  new  professional  it  as  a  service 
october 2016 by jonerp
How TGI Fridays is using mobile commerce as a driver for digital transformation - by @jonerp
"What would you do if you found yourself on a one person team, charged with driving digital transformation for a global restaurant brand? That's exactly what TGI Fridays' Gail Seanor took on. At the SAP Hybris Summit, Seanor told me of her progress after fifteen months, starting with e-commerce and heading towards something much bigger."
digital  enterprise  in  the  real  world  e-commerce  mobile  retail  and  omni-channel  use  cases  user  experience  ux  application  design 
october 2016 by jonerp
Digital media disruptions XIV – the rise of live streaming and the death of the press release - by @jonerp
"In this edition of digital media disruptions: Twitter struggles with video streaming, and the press release is on life support. Facebook gets into video stats and algorithm trouble, while news organizations desperately pursue mobile monetization. What can enterprises learn from all this? As usual, we've got your action steps."
content  marketing  digital  and  mobile  user  experience  ux  application  design 
october 2016 by jonerp
Workplace by Facebook launches – collaboration vendors offer rebuttals weak and strong - by @jonerp
"I thought I was done with Facebook at Work for a while. But after the launch event, Facebook sent me updated information for "Workplace, by Facebook", including pricing and customer counts. I also received a slew of emails from collaboration vendors with interesting/problematic critiques. Here's the rundown."
collaboration  sharing  and  digital  productivity  mobile  social  user  experience  ux  application  design 
october 2016 by jonerp
What you need to know about Google G Suite - by @dahowlett
"G Suite is much more than a rebranding of Google Apps for Work. G Suite includes machine learning capability that is useful for teams of any size."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  collaboration  sharing  digital  productivity  future  of  work  mobile 
october 2016 by jonerp
On SEO, Google’s new pop-up rules, and how B2B companies earn audiences - by @jonerp
"Google's pending mobile pop-up restrictions are an interesting SEO twist. That provokes a wider piece from me on how SEO is changing, and the problems B2B companies face earning audiences."
content  marketing  digital  and  frictionless  enterprise  mobile  user  experience  ux  application  design 
september 2016 by jonerp
How New York City startup Concord plans to shake up real-time event processing - by @jonerp
"This summer, I had an intriguing, impromptu encounter with a real-time event processing startup in New York City. Here's the story of my on-site visit with Concord co-founder Shinji Kim."
devops  nosql  and  the  open  source  stack  mobile  ux  application  design 
september 2016 by jonerp
The quest for an awesome mobile event app – Whova pushes past event app mediocrity - by @jonerp
"Last year, I wondered if mobile event apps would ever cross the rubicon of mediocrity. This year, I found an event app that's on the way. We ended up using it for the Controlling 2016 event, where I obtained plenty of on-the-ground feedback. That input reframed the pros and cons of event apps."
collaboration  sharing  and  digital  productivity  content  marketing  mobile  social  user  experience  ux  application  design 
september 2016 by jonerp
Effective change management amidst digital transformation – a keynote review - by @jonerp
"To kick off Controlling 2016, keynote speaker Kevin Reilly urged the audience to embrace change management if they want their projects to succeed. Success is not go-live, and change means surprisingly tough decisions on talent and project accountability. Reilly tied these themes into the digital questions companies are facing today. But is digital transformation real - or clever repackaging?"
digital  transformation  -  frictionless  enterprise  internet  of  things  iot  robotics  and  ai  mobile  user  experience 
september 2016 by jonerp
Buying Apigee will test Google’s enterprise ambitions - by @philww
"Google buying Apigee, its biggest B2B software deal since Postini, is smart and shows it's serious about enterprise - but the cloud giant can still mess up."
governing  identity  privacy  and  security  infrastructure  it  service  management  mobile 
september 2016 by jonerp
Digital media disruptions XIII – out with editors and pop-overs, in with algorithms and tracking - by @jonerp
"In digital media disruptions, I pick the most impactful media stories for enterprise marketers and publishers. This time around: Facebook ditches human editors for algorithms, but can it ditch bias? Google plans to punish opt-in pop-overs, and new/tricky/invasive tracking tools. And: the pros and cons of daily blogging."
content  marketing  digital  and  mobile  user  experience  media 
september 2016 by jonerp
Friday Roast – Flipboard’s a great curation channel – just not for curators - by @jonerp
"Your resident curator has a bone to pick with Flipboard. Specifically, its lack of clarity on what drives curation value. Seems a good time for a Friday Roast, complete with never-before-seen backchannel emails."
collaboration  sharing  and  digital  productivity  hits  misses  mobile  social  user  experience  ux  application  design 
september 2016 by jonerp
Walmart halts online slowdown amid big changes for digital future
"Walmart's in an exciting place when it comes to its omni-channel digital strategy, a stark contrast to the likes of Target."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel 
august 2016 by jonerp
Love in the Time of Algorithms
"But in the end, Stadil was still clinging to his fantasy that the code he wrote could’ve brought him his perfect match. “I still believe technology can hack love, though that belief is likely irrational. Technology is leverage, and I think I leveraged it wrong: the execution was fine but the strategy wasn’t.”
culture  top  stories  automation  dating  apps  mobile  tinder  twilio 
august 2016 by jonerp
The fall of Spreecast – we get the webinars we deserve - by @jonerp
"The demise of Spreecast provokes a debate on the state of today's webinars. The short answer: webinars stink. At best, they fail as must-see events. A deeper look shows the logic in today's perfunctory webinars. Plus: a chance for great online events waiting to be seized."
content  marketing  digital  and  skills  training  mobile  user  experience 
august 2016 by jonerp
How does UX design fit into an augmented reality and 360 video world? - by @jonerp
"My recent forays into augmented reality got me thinking - how should we factor these new technologies into UX design? Jeff Piazza of Behavior Design has some answers. Here's what he told me about the readiness of VR, AR, and 360 video, and what he's learning from current projects."
mobile  user  experience  ux  and  application  design 
august 2016 by jonerp
The mission of MyDx – put chemicals testing in the hands of consumers - by @jonerp
"MyDx is a startup on a mission: give consumers portable abilities to test chemicals and toxins in their air, water, and food. Here's a look behind their plans, and the obstacles that lie ahead."
e-commerce  mobile  retail  and  the  omni-channel  user  experience  ux  application  design 
august 2016 by jonerp
Yahoo! RIP as Verizon picks up the assets for $4.8 billion (updated) - by @whostu
"Yahoo! was the future once, but that was a long time ago. Now the ailing patient appears to have been put out of its misery by Verizon, but what's the future for the one-time internet pioneer and its CEO Marissa Mayer?"
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  content  marketing  diversity  future  of  work  mobile 
july 2016 by jonerp
Can Capital One change banking with open source, mobile apps, and NoSQL? - by @jonerp
"Oron Gill Haus of Capital One came to MongoDB World to present on Hygieia, an open source DevOps dashboard built on MongoDB. Behind that dashboard lies an ambition to change the customer banking experience - no small feat. Prior to his keynote, Haus shared his team's story with me."
devops  nosql  and  the  open  source  stack  mobile  use  cases  user  experience 
june 2016 by jonerp
CRM and Brexit: teachable moment - by @denispombriant
"But a criticism of digitization has always been, for what purpose? The answer that is coming into view seems to be CRM for constituents rather than customers. Government outreach to citizens is too often bare-bones and decrepit. But what if we applied CRM ideas and technologies to government? No doubt there would be naysayers but I think their foot dragging would be in the service of a status quo that benefits too few and no longer works. It would be obvious and these naysayers could be discounted."
trends  &  concepts  analytic  brexit  crm  current  affairs  eu  government  maastricht  mobile  social 
june 2016 by jonerp
Augmented reality in the enterprise – moving from pipe dream to use cases? - by @jonerp #liveworx
"Augmented Reality (AR) is not what I expected to write about at an Internet of Things show. But AR took center stage at the LiveWorx keynote. Was this keynote sex appeal, or are the use cases real? That's the question I pursued."
internet  of  things  mobile  use  cases  user  experience 
june 2016 by jonerp
Future of payments – Visa CEO gives his take on Paypal, Apple Pay and Blockchain - by @derek_dupreez
"Visa CEO Charlie Scharf talks about the changing relationship between Visa and some of the fast growing digital platforms and payment tools that are developing."
e-commerce  fintech  mobile 
june 2016 by jonerp
On enterprise UX – the best from diginomica and across the web - by @jonerp
"Enterprise UX and mobile app design is one of our cornerstone topics, curated by real human beings. Here's a selection of our recent best, along with why I chose them. I've also included some keepers from around the web."
mobile  user  experience 
june 2016 by jonerp
Top 10 Quotes from NetSuite’s SuiteWorld 2016 - by @erp_cindyjutras
"“Customization is not a dirty word at NetSuite.”

The caveat to this is obviously… as long as you can upgrade. NetSuite customers are all running the same code, yet all are a little different. One of the unique features of NetSuite’s platform (unique for a SaaS-only solution anyway) is the ability to make even complex changes to the data model with no negative impact."
erp  acs  606  business  process  automation  cindy  jutras  cloud  ecommerce  fms  ifrs  15  mint  mobile  netsuite  saas 
june 2016 by jonerp
The SEO plot thickens – search tips and trends for enterprisey readers - by @jonerp
"Most enterprisey folks I know treat SEO as either tech minutia or irrelevant. Neither is true - but the field has changed a great deal. Here's my opinionated review of SEO trends, framed at a higher level for those who aren't deep in the SEO weeds."
content  marketing  digital  and  mobile  user  experience 
may 2016 by jonerp
Microsoft Acknowledges the Obvious with Their Smartphone Business - by @jeffnolan
"Kaput. That’s the best word to describe what is left of Microsoft’s smartphone business in light of today’s announcement that they are pulling back and reducing the workforce in this business area. This comes on the back of an announcement last week that they were selling off their feature phone business."
featured  posts  technology  software  android  apple  ios  iphone  nokia  smartphone  uncategorized  windows  mobile 
may 2016 by jonerp
Internet pioneer @niinarkuquaynor thinks the blockchain can change life in Ghana - by @jonerp
"One of the most interesting attendees at Consensus 2016 was African Internet pioneer Nii Quaynor, who is actively building the blockchain community in Ghana. In this exclusive discussion, Quaynor explains why he has high hopes for blockchain in Ghana, and how he intends to overcome the obstacles in his path."
diversity  internet  of  things  mobile 
may 2016 by jonerp
Jive’s enterprise “realignment” leaves 14% of workforce facing the dance-off - by @derek_dupreez
"Jive's announced a "realignment" of its strategy, which will result in 14% of its workforce going, as well as repositioning to pitch the enterprise market."
collaboration  sharing  and  digital  productivity  future  of  work  mobile 
may 2016 by jonerp
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