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No Grumpy Humans and Other Site Reliability Engineering Lessons from Google
'It’s about building credibility for the long term. That’s the fundamental element that makes the SRE role work, she told New Relic’s Matthew Fleming, in a talk about what others may learn from her SRE experience at Google. “You really won’t get anywhere with a product development software engineering team if you walk in there and say, ‘You’re doing A, B, and C wrong, like you must fix this,’” she said."
analysis  case  study  events  top  stories  futurestack  2017  google  service  level  agreements  objectives  shadow  it  site  reliability  engineering 
october 2017 by jonerp
Don’t Start a Customer Relationship with a Lie - by @kellblog - on "free" trials etc
"If you put a Free Trial button on your website, when I press it I expect to start an online process to get a free trial — not get a form that, once filled, replies that someone will be in touch. That button should be called Contact Us, not Free Trial."
crm  okr  saas  startups  strategy  venture  capital  15five  7geese  betterworks  goals  mbo  objectives 
march 2017 by jonerp

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