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Enterprise hits and misses – retail gets a once-over, and Facebook asks for a privacy do-over
"This week - retail strategy comes into focus in our retail content blowout. Facebook vows to take a privacy do-over, while the abuse of privileged credentials raises red flags for enterprise security. Your whiffs include a sublime series of bonehead alerts."
data  privacy  hits  and  misses  retail  e-commerce  the  omni-channel  security  social 
10 days ago by jonerp
Retail transformation roundup – insights from the latest retail projects and earnings news
"Retailers walk a thin line between encouraging results and omni-struggles. Here's my top picks and lessons learned from diginomica's retail transformation coverage."
analytics  planning  and  data  analysis  crm  customer  experience  retail  e-commerce  the  omni-channel 
13 days ago by jonerp
Speed as a competitive edge – how Fabuwood Cabinetry uses modern ERP as a data platform
"You wouldn't think getting an edge in quality kitchen cabinetry is about speed. Or that ERP success is about becoming a customer-facing data platform. But as I learned from Acumatica customer of the year Fabuwood, both are achievable."
cloud  erp  financials  and  supply  chain  retail  e-commerce  the  omni-channel  use  cases  manufacturing 
25 days ago by jonerp
Look past the AI hype and into the data – Qlik on winning in retail
"Retail's winners and losers are increasingly dictated by proper use of data. After the NRF event, I asked Qlik for their three big retail takeaways - and how retailers in the field are applying them. Yes, AI and IoT came up, but some of the answers surprised me."
analytics  planning  and  data  analysis  machine  intelligence  ai  retail  e-commerce  the  omni-channel 
29 days ago by jonerp
Walmart hits road bumps in UK and India, but e-commerce soars in the US
"Walmart's got a couple of issues to deal with internationally, but omni-channel progress in the US is soaring ahead."
digital  enterprise  in  the  real  world  e-commerce  retail  and  omni-channel 
29 days ago by jonerp
Retailers are not in the software upgrade business – Oracle weighs in on 2019 retail trends, from AI to cloud adoption
"So what's the hottest trend in retail tech? I thought Oracle might point to AI or inventory drones. But Jeff Warren called attention to the other challenges. It all ties back to serving customers better, and separating from the retail pack."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  retail  e-commerce  the  omni-channel 
5 weeks ago by jonerp
The informal NRF demo awards – a countdown of retail tech in action
"I've hit on the retail trends and data. Now it's time for the fun stuff: my informal NRF 2019 retail demo awards. Here's my illustrated countdown through the best of the show floor, with an eye for tech having real world impact."
analytics  planning  and  data  analysis  iot  robotics  ai  retail  e-commerce  the  omni-channel 
6 weeks ago by jonerp
Shoebacca at the Acumatica Summit – competing against Amazon means uniting the front office and warehouse
"It wouldn't be an Acumatica Summit without retail customer Shoebacca up to something new. But in a frank sit down after the keynote, I learned that the real action is the push to enhance back end visibility, improve returns, and apply bold new retail metrics."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  e-commerce  internet  of  things  retail  the  omni-channel 
6 weeks ago by jonerp
Infor on retail at NRF ’19 – C-level buy-in is fueling retail cloud adoption, and storefronts still count
"Next up in my NRF 2019 series - Infor speaks to the retail feedback on the show floor. Yeah, AI is hot, but customers are asking tougher questions. C-level buy in on retail change is higher - and that matters when transformation is called for."
crm  and  customer  experience  machine  intelligence  ai  retail  e-commerce  the  omni-channel 
8 weeks ago by jonerp
Enterprise hits and misses – IoT security gets blockchained, and open source gets blogchained
"This week, the problem of IoT security gets open sourced as we track blog chains and blockchains for insights. Retail's big show gets a diginomica dissection, and whiffs are off to a good start with indestructable snowmen and ill-fated trials by combat."
cloud  erp  financials  and  supply  chain  hits  misses  open  source  retail  e-commerce  the  omni-channel 
8 weeks ago by jonerp
NRF to retailers, and Wall Street – we need better metrics to assess retail health
"Amidst all the next-gen tech at NRF's Big Show 2019, a different and vitally important debate ensued: are retailers even measuring the right things? Here's what I learned about NRF's push to broach a dialogue on new retail metrics."
analytics  planning  and  data  analysis  crm  customer  experience  retail  e-commerce  the  omni-channel 
9 weeks ago by jonerp
NRF 2019 – All retailers are in the data business now; Chick-fil-A shows why.
"The big lesson from NRF 2019 is that you're not winning in retail without tackling your data problem - and turning it into an asset. Here's an illustrated view of how Chick-fil-A approached this problem, and how modern data analytics, in this case Tableau, fits in."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel 
9 weeks ago by jonerp
Retail’s Black Thursday – digital laggards Debenhams and M&S spread New Year’s gloom
"UK retail institutions Debenhams and Marks and Spencer updated on their Christmas performance - and it wasn't a pretty picture"
e-commerce  retail  and  the  omni-channel 
9 weeks ago by jonerp
HMV falls, Sears gets a glimmer of hope – retail 2019 off to a busy start
"The UK's HMV faces its second collapse, while Sears might - maybe - rise from the ashes."
e-commerce  retail  and  the  omni-channel 
11 weeks ago by jonerp
The Year That Was – the Stuart version
"A tough year for some in the retail sector, but progress on the omni-channel journey for others."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  content  marketing  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
11 weeks ago by jonerp
The Year That Was – the @jonerp version - the rise of the best of breed cloue enterprise and the CX farce
"Jon's year brought him from AI hype overload to use case inspiration and back again. Hot topics include the digital skills gap, the farce of customer experience, and the return of the best of breed enterprise."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  hits  misses  machine  intelligence  ai  retail  e-commerce  omni-channel 
11 weeks ago by jonerp
Enterprise hits and misses – Marriott stinks, Quora is questionable, and the omni-channel is elusive
"This week: As the holiday season rolls on, retailers's omni-channel woes persist. Plus: I blow a couple gaskets rounding up advice after the Marriott and Quora breaches. Then, there is an AI article whiff to reckon with."
hits  and  misses  retail  e-commerce  the  omni-channel  security 
december 2018 by jonerp
Hudson’s Bay – claiming retail uniqueness, but still struggling with omni-channel 101
"Hudson's Bay is a retailer that's still struggling to get to the foothills of omni-channel retail basics."
crm  and  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
december 2018 by jonerp
Enterprise hits and misses – Thanksgiving can’t save us from AIOps
"In this special Thanksgiving week edition of hits and misses, Jon picks the diginomica high points, the best of the enterprise web, but - no whiffs this time around. We do turkeys instead."
hits  and  misses  machine  intelligence  ai  retail  e-commerce  the  omni-channel 
november 2018 by jonerp
Two decades of online doesn’t guarantee the necessary omni-channel balance for Nordstrom
"Nordstrom reckons that two decades of online presence is validation of its digital investment and progress, but the omni-channel alignment is still elusive. "
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  retail  e-commerce  the  omni-channel  social 
november 2018 by jonerp
Enterprise hits and misses – Black Friday looms, SAP splurges on Qualtrics as CX heats up
"In his latest travel-streamlined, road-punchy version of hits and misses, Jon picks the highlights from the week’s biggest shows, his best-of picks from the enterprise web, and, as always – your weekly whiffs. SAP's acquisition of Qualtrics gets special attention."
crm  and  customer  experience  hits  misses  retail  e-commerce  the  omni-channel 
november 2018 by jonerp
Enterprise hits and misses – tech leaders weigh in on AI and IoT, but can AI save us from ourselves?
"In this “ducks over schmucks" version of hits and misses, Jon picks the highlights from the week’s biggest shows, his best-of picks from the enterprise web, and, as always – your weekly whiffs."
cloud  platforms  -  infrastructure  and  architecture  hits  misses  retail  e-commerce  the  omni-channel 
november 2018 by jonerp
Enterprise hits and misses – Oracle OpenWorld blowout coverage as event season hits its final push
"In the latest “Jon feels the road burn” version of hits and misses, he picks the highlights from the week’s biggest shows, the best of the enterprise web, and, as always – your weekly whiffs."
hits  and  misses  professional  services  retail  e-commerce  the  omni-channel  new  it  as  a  service 
october 2018 by jonerp
Jet-powering Walmart to go on the offensive – e-commerce chief Marc Lore has battleplans
"In the final part of our focus on Walmart's digital transformation, Marc Lore has some big questions to ask - and answer."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  e-commerce  machine  intelligence  ai  retail  omni-channel 
october 2018 by jonerp
Enterprise hits and misses – Sears goes on layaway and chatbots file lawsuits
In this streamlined, “Jon feels the road burn” version of hits and misses, he picks the event coverage that matters, the best of the enterprise web, and, as always – your weekly whiffs."
best  of  crm  and  customer  experience  retail  e-commerce  the  omni-channel 
october 2018 by jonerp
‘Where America Shops’ isn’t Sears – US retail’s biggest omni-channel casualty to date
"Sears used to boast that it was "Where America Shops", but these days that's Walmart, Target and Amazon..."
e-commerce  retail  and  the  omni-channel 
october 2018 by jonerp
Costco’s dilemma – e-commerce is the future, but the business model is about the warehouses
"Costco piles them high, sells them on out of huge warehouses. Trouble is, so does Amazon..."
e-commerce  retail  and  the  omni-channel 
october 2018 by jonerp
Dreamforce 2018 – Keith Block on integration, innovation and life as a co-CEO
"As Dreamforce begins to wind down, I had the chance to sit down to chew the fat with co-CEO Keith Block on a variety of Salesforce-related topics."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  content  marketing  financial  services  fintech  hcm  the  future  of  work  iot  robotics  ai  retail  e-commerce  omni-channel  df18 
september 2018 by jonerp
Dreamforce 2018 – Salesforce shopper data revealed
"Dreamforce is set for liftoff - but what does that mean for retailers? Is personalization starting to have an ROI impact? And how do you find your retail tribe and content at this show? Salesforce's Dwight Moore gave me the lowdown."
analytics  planning  and  data  analysis  e-commerce  retail  the  omni-channel  df18 
september 2018 by jonerp
How are retailers winning? Stats and reflections from Shop.org
"I went to Shop.org 2018 with the goal of finding out how retailers are winning - and what stands in the way. I found some surprises, as well as fresh data from IHL Group that takes the sensationalism out of storefront closings."
crm  and  customer  experience  e-commerce  retail  the  omni-channel 
september 2018 by jonerp
Lands End goes over the cliff as omni-channel progress remains sluggish
"There's no land's end in sight yet for the beleagured US retailer in pursuit of an omni-channel future."
e-commerce  retail  and  the  omni-channel 
september 2018 by jonerp
A Chinese e-commerce warning to Washington – a trade war will hurt you more than us
"President Trump tweets up a good trade war, but Alibaba has a warning for the White House."
e-commerce  retail  and  the  omni-channel 
august 2018 by jonerp
How Milk Makeup is making its mark on e-commerce – a Salesforce use case
"As I prep for Shop.org, now is the time to pull out the best retail stories I have yet to write about. Here's how Milk Makeup competes with the retail giants - and how Salesforce Commerce Cloud enters the picture."
digital  and  content  marketing  e-commerce  mobile  retail  the  omni-channel  use  cases 
august 2018 by jonerp
Macy’s shows signs of omni-channel life, but needs to sell the idea harder to sceptical Wall Street - by @whostu
"Macy's CEO sees the omni-channel balance being achieved at last, but Wall Street investors remain unconvinced."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  social  use  cases 
august 2018 by jonerp
GAP CEO sees his retail assets as digital, data and real-world stores
"Art Peck is loving the store, loving digital and loving data - preaching omni--channel religion."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  use  cases 
august 2018 by jonerp
Five questions I’m chasing about retail’s digital winners and losers – a Shop.org preview
"With Shop.org 2018 right around the corner, here's five questions I'm chasing on retail's digital winners - and losers. And yeah, Alexa is in there somewhere."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  e-commerce  machine  intelligence  ai  retail  omni-channel 
august 2018 by jonerp
Enterprise hits and misses – summer retail blowout, IBM Watson healthcare media showdown
"This week - a summer retail blowout, with an omni-channel winners and losers update. Plus: IBM Watson's healthcare forays got a media spanking, but were the right issues aired? Enterprise analytics, programming ethics - and whiffs-a-plenty."
analytics  planning  and  data  analysis  hits  misses  machine  intelligence  ai  retail  e-commerce  the  omni-channel 
august 2018 by jonerp
Walmart delivers e-commerce cheer as Indian market push begins
"Strong e-commerce growth, a passage to India closed and tech innovation a priority - omni-channel retail in action for Walmart."
e-commerce  retail  and  the  omni-channel 
august 2018 by jonerp
Nordstrom gets digital dividend, as JC Penney bombs out – a tale of two retail omni-channel pushes
"Nordstrom's seeing its omni-channel play working out in a way that JC Penney can only look on at and wonder where it all went wrong."
e-commerce  retail  and  the  omni-channel 
august 2018 by jonerp
The boy stood on the burning deck – M&S troubles go on
"M&S is a 'burning platform' says chairman Archie Norman - but can the ship be saved?"
digital  transformation  -  frictionless  enterprise  retail  e-commerce  and  the  omni-channel 
july 2018 by jonerp
Ocado CEO – here comes the next generation of robots in retail
"Ocado’s tech story keeps getting stronger, even if it comes at a cost to the bottom line."
digital  enterprise  in  the  real  world  e-commerce  future  of  work  iot  robotics  and  ai  machine  intelligence  retail  omni-channel 
july 2018 by jonerp
Enterprise hits and misses – retailers get serious about data, agile gets a reckoning
"This week: retailers get serious about data and analytics while Amazon gets called out on privacy. An Agile Manifesto author rails on "faux agile", debate ensues. Your whiffs include the perils of live mics, and the dumbest smart lock in the world."
devops  nosql  and  the  open  source  stack  digital  skills  training  hits  misses  retail  e-commerce  omni-channel 
june 2018 by jonerp
Salesforce Connections 2018 – takeaways from the Salesforce B2B Commerce announcement
"At Salesforce Connections 2018, B2B Commerce was officially announced. I asked Salesforce executives why this announcement matters, and gut checked it with customers. Here's what I learned."
e-commerce  retail  and  the  omni-channel 
june 2018 by jonerp
A sometimes invisible, always frictionless, smart PA – the grocery store of tomorrow - by @whostu
"Highly-personalised and very smart - the online grocery store of tomorrow is still taking shape with a big ‘to-do’ list."
e-commerce  retail  and  the  omni-channel 
june 2018 by jonerp
Enterprise hits and misses – retail gets a digital report card and AI incrementalism gets a debate
"This week - retail gets a digital transformation checkup and the AI incrementalism debate is joined. Also: are lean, agile, and design thinking useful, or slick selling tools? Your whiffs include a close encounter with my LinkedIn doppelganger."
hits  and  misses  iot  robotics  ai  professional  services  retail  e-commerce  the  omni-channel  user  experience 
june 2018 by jonerp
Digital transformation in retail – four use case progress reports
"How’s transformation going at Kohl’s, Urban Outfitters, Ralph Lauren and GAP?"
digital  enterprise  in  the  real  world  retail  e-commerce  and  omni-channel  use  cases 
may 2018 by jonerp
Playing digital catch-up at Wendy’s and Papa John’s
"Wendy's and Papa John's are two firms in need of a digital boost, but can they get their acts together in a turbulent fast food market?"
retail  e-commerce  and  the  omni-channel 
may 2018 by jonerp
Disruption infatuation? No. Cloud apps? Yes. Why DataStax bet on the hybrid cloud
"My last talk with DataStax CEO Billy Bosworth left us with unfinished business. We address that by poking holes in disruption infatuation. Bosworth makes his case for a different model: transformative cloud apps powered by a hybrid cloud."
devops  nosql  and  the  open  source  stack  retail  e-commerce  omni-channel 
may 2018 by jonerp
Enterprise hits and misses – Domino’s vs McDonald’s in digital, Google vs Microsoft in the cloud
"This week: Domino's is winning in digital, McDonald's not so much. Google wants Microsoft's enterprise cloud business, and blockchain's supply chain limitations are assessed. And: ridiculous whiffs, including premature project celebrations."
cloud  platforms  -  infrastructure  and  architecture  hits  misses  iot  robotics  ai  retail  e-commerce  the  omni-channel 
may 2018 by jonerp
Enterprise hits and misses – retail searches for metrics, cloud BI pushes towards adoption
"Every time I talk to someone about the viability of blockchain, I get challenged to show a real project beyond the obvious bitcoin use case. IBM has been working to build large enterprise projects blockchain and today they offered an irrefutable example that they have dubbed TrustChain, a blockchain that proves the provenance of jewelry by following the supply chain from mine to store."
analytics  planning  and  data  analysis  hits  misses  retail  e-commerce  the  omni-channel  new  professional  it  as  a  service 
april 2018 by jonerp
There’s value in offline retail, but the metrics are wrong
"What technology is working well in shops and how to measure its worth - some use case exemplars."
retail  e-commerce  and  the  omni-channel 
april 2018 by jonerp
Dunnhumby on retail’s winners and losers - by @jonerp
"Can data science make the difference between winning and losing in retail? Dunnhumby's answer is yes - but with a big catch. You have to get the value proposition right. Their Retail Performance Index explains why."
crm  and  customer  experience  e-commerce  retail  the  omni-channel 
april 2018 by jonerp
CEO Aneel Bhusri on Workday present and future
"Workday CEO Aneel Bhusri talks about the future of HCM analytics, enterprise applications, vertical markets and customer satisfaction."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  hcm  the  digital  future  of  work  retail  e-commerce  omni-channel  ux  application  design 
april 2018 by jonerp
Bed, Bath & Beyond – when you wish upon a digital vision…your share price collapses
Bed, Bath & Beyond's digital direction has been furnished with more detail, but it's still not clear whether this is a vision or a wish list...
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  retail  e-commerce  the  omni-channel 
april 2018 by jonerp
Why progressive web apps are anything but boring – a retail view from Magento
"Mobile commerce has yet to achieve its potential, held back by app proliferation and consumer (dis)trust. Magento's Peter Sheldon thinks progressive web apps can change that."
crm  and  customer  experience  e-commerce  retail  the  omni-channel 
april 2018 by jonerp
How City Furniture modernized its retail tech – and brought employees closer to customers
"Empowering store associates with technology is becoming a key strategy for retailers of all sizes. But for City Furniture, its legacy back-end was a big obstacle. Here's what it did about it."
crm  and  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  use  cases 
april 2018 by jonerp
For Hudson’s Bay’s new CEO, another headache – a data breach with a claimed 5 million cards at risk - by @whostu
"Hudson's Bay Company has a hell of a lot to do in terms of tech upgrades. That's going to include payment systems after 5 million cards were involved in a massive data breach."
data  privacy  retail  e-commerce  and  the  omni-channel  security 
april 2018 by jonerp
New Hudson’s Bay CEO – turnaround strategy was good, execution wasn’t
"The Hudson's Bay Company has had a turbulent year, but a new CEO's now in place and talking up the need to be creative around retail customers, online and offline."
crm  and  customer  experience  retail  e-commerce  the  omni-channel 
april 2018 by jonerp
Enterprise hits and misses – scraping Cambridge Analytica for insights, and negotiating better AI projects
"This week: Extracting lessons from Cambridge Analytica's ethical morass. Plus: the art of negotiating AI projects, and minimizing "risk bias." Google and Uber face setbacks worth watching. And yes, loads of goofy and baffling whiffs."
hits  and  misses  iot  robotics  ai  retail  e-commerce  the  omni-channel 
march 2018 by jonerp
Tough love memo to retailers – stop wasting money on incremental tech!
"Retailers need to embed tech into the corporate DNA rather than putting lipstick on a pig."
e-commerce  retail  and  the  omni-channel 
march 2018 by jonerp
Domopalooza 2018 – Target gives a progress report on their data-driven transformation - by @jonerp #DP18
"At Domopalooza 2017, Target's story of data transformation at scale was a show highlight. But as Target's Ben Schein shared this year, empowering decision makers with data is just the beginning."
analytics  planning  and  data  analysis  collaboration  sharing  digital  productivity  enterprise  in  the  real  world  retail  e-commerce  omni-channel  use  cases 
march 2018 by jonerp
Walmart boss – “frictionless” shopping within 5 years. (If Amazon doesn’t deliver first…) - by @whostu
"Walmart is expanding its online grocery delivery business, but is it moving fast enough to hold off the threat from Amazon? CEO Greg Foran makes his pitch."
digital  enterprise  in  the  real  world  retail  e-commerce  and  omni-channel  use  cases 
march 2018 by jonerp
Enterprise hits and misses – can AI save the legal system? And who will save software user events? - by @jonerp
"This week: AI's disruptive impact on the legal system (and hacking it from within). Also: why software user events need a rethink. Your whiffs include failed Twitter apps, and robots flipping burgers (and humans)."
hits  and  misses  iot  robotics  ai  retail  e-commerce  the  omni-channel 
march 2018 by jonerp
Retailers are finally catching on to employee experience – but there’s a knowledge gap ahead - by @jonerp
"If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It's all about the app."
e-commerce  future  of  work  hcm  and  the  digital  retail  omni-channel 
march 2018 by jonerp
“Digital innovator” GAP looks to data science to drive customers across retail channels - by @whostu
"Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  mobile  retail  e-commerce  omni-channel  social 
march 2018 by jonerp
Walmart bombs as Wall Street gets a bad case of ‘Amazon panic’ - by @whostu
"Walmart saw its Q4 e-commerce numbers more than halved on those in Q3. Wall Street didn't like that one little bit, despite the retailer's insistence on playing a long game."
retail  e-commerce  and  the  omni-channel 
february 2018 by jonerp
Online as retail theater at Harrods
"When you're a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel 
february 2018 by jonerp
Throw out Generation Z stereotypes and make friends with Alexa – @NRFnews retail market insights - by @jonerp
"At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?"
crm  and  customer  experience  e-commerce  mobile  retail  the  omni-channel 
february 2018 by jonerp
Ding dong, digital calling! Why the Avon Lady badly needs a modernizing makeover - by @whostu
"Once upon a time the Avon Lady was a business innovation. Those days are gone and the 130 year old cosmetics giant badly needs a modernizing digital makeover."
analytics  planning  and  data  analysis  crm  customer  experience  productivity  retail  e-commerce  the  omni-channel 
february 2018 by jonerp
Pepsi lacks digital fizz in a disrupted retail sector - by @whostu
"Pepsi's not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald's - and now is not the time for 'wait and see'."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
february 2018 by jonerp
Capgemini’s Warner on the AI voice imperative – brands are falling behind on conversational commerce - by @jonerp
"Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review."
machine  intelligence  and  ai  professional  services  retail  e-commerce  the  omni-channel 
february 2018 by jonerp
My NRF2018 retail demo awards roundup – from annoyingly smart fridges to self-powered pop-up shops -by @jonerp
"My tour of NRF 2018 retail demos was a dizzying mixture of the clever and the overhyped. Here's an illustrated review of this year's winners, with a bias towards practical tech retailers can use this year."
mobile  retail  e-commerce  and  the  omni-channel  ux  application  design 
january 2018 by jonerp
Starbucks places a downpayment on a Blockchain vision - by @whostu
"Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain."
customer  service  management  digital  enterprise  in  the  real  world  e-commerce  retail  and  omni-channel  social 
january 2018 by jonerp
Understanding the impact of Amazon Go innovations - by @dahowlett
"Amazon Go attracted plenty of attention but there is more than the superficial experience to contemplate."
analytics  planning  and  data  analysis  crm  customer  experience  frictionless  enterprise  retail  e-commerce  the  omni-channel 
january 2018 by jonerp
Has mobile commerce turned a corner? – @RetailRobGarf reveals Salesforce’s holiday retail data - by @jonerp #NRF2018
"At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking."
analytics  planning  and  data  analysis  e-commerce  mobile  retail  the  omni-channel  ux  application  design 
january 2018 by jonerp
#NRF2018 live – retail apocalypse? No. Data problems and store/online convergence? Yes. - by @jonerp
"NRF 2018 contradicts the retail apocalypse storyline. But the online/store convergence comes with data obstacles. Here's five insights and surprises - plus my show demo awards so far."
analytics  planning  and  data  analysis  e-commerce  retail  the  omni-channel 
january 2018 by jonerp
#NRF2018 live – How DAVIDsTEA uses loyalty program data to change experiences – and results - by @jonerp
"Retail transformation sounds great - until you hit a data wall. Live at NRF 2018, DAVIDsTEA told me how they turned their loyalty program data into a much broader effort. Their partner AgilOne was on hand to help share the results."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  use  cases 
january 2018 by jonerp
NRF 2018 preview – retail demos will show if AI and augmented reality are ready for prime time - by @jonerp
"Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete."
e-commerce  mobile  retail  and  the  omni-channel  user  experience 
january 2018 by jonerp
Nike focuses on digital membership and “relentless flow of innovation” - by @derek_dupreez
"Footwear and apparel giant Nike tells investors that digital is enabling a better “price-value relationship” with its customers."
e-commerce  retail  and  the  omni-channel 
january 2018 by jonerp
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