recentpopularlog in

jonerp : outsourcing   70

IBM’s Q1 FY2019 results demonstrate just how hard a cloud pivot is working out
"IBM may not have delighted Wall Street but you can see its trajectory as an object lesson in business model pivots and what this means for customers."
cloud  platforms  -  infrastructure  and  architecture  outsourcing  professional  services 
4 days ago by jonerp
Accenture after Pierre – business as usual, with no pause button
"Accenture's long-standing CEO Pierre Nanterme passed away earlier this year, but it's a case of keep on keeping on for the firm."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  platforms  -  infrastructure  architecture  iot  robotics  ai  machine  intelligence  outsourcing 
25 days ago by jonerp
Polishing brand ERP
"As an industry, we have implemented or upgraded ERP software tens of millions of times. It is absurd that we tolerate the failure rates and cost overruns that has become synonymous with ERP. Every aspect of ERP was a reason to gouge – close to 100% gross margins on software, ridiculous MPLS circuit and storage pricing, you name it. Offshore vendors who could show CMM Level 5 continuous improvements suddenly forgot that discipline when it came to ERP support. Much of what is delivered by SIs and outsourcers can and should be automated – see several ideas here"
featured  posts  technology  software  accenture  eds)  enterprise  (ibm  (other  vendors)  microsoft  offshoring  oracle  outsourcing  sap 
8 weeks ago by jonerp
Event Report - SAP Ariba Live 2018 - Las Vegas - Sustainability and UX - by @holgermu
"On the concern side, SAP Ariba did not talk and show as much AI / ML and Blockchain that it talked about in 2017. Though the contract text analysis in the partnership with IBM has been delivered, it is not the broad uptake the technology needs in Procurement. Did anybody say software agents?"
ariba  constellation  research  hana  holger  mueller  nextgen  apps  outsourcing  procurement  sap 
march 2018 by jonerp
Capgemini CEO – digital is the C-Suite obsession - by @whostu
"Capgemini is doubling down on digital and cloud services as the big ticket outsourcing deals morph or wind down."
digital  skills  and  training  future  of  work  iot  robotics  ai  outsourcing  talent  management 
february 2018 by jonerp
Navigating the Supply Chain Management Fault Line - by @lcecere
"Fire the narcissistic supply chain leaders that believe that they have the answers. We don’t have the answers. We have historical practices, not best practices. Stalled progress on metrics: 90% of companies find themselves stuck on key supply chain metrics (cost, inventory, growth, ROIC)."
big  data  supply  chains  digital  chain  3pls  artificial  intelligence  business  process  outsourcing  cognitive  computing  innovation 
november 2017 by jonerp
Out with the old, in with The New – outsourcing re-invented at Accenture? - by @whostu
"Taking a bet on The New was a good gamble for Accenture and has left CEO Pierre Nanterme excited, to say the least."
cloud  platforms  -  infrastructure  and  architecture  digital  government  public  services  future  of  work  health  healthcare  transformation  iot  robotics  ai  outsourcing 
september 2017 by jonerp
Exclusive – Sikka breaks silence as he exits a bruised Infosys - by @dahowlett
"VIshal Sikka speaks exclusively to diginomica in the aftermath of a board shake up following his recent resignation."
outsourcing  professional  services 
august 2017 by jonerp
Vishal Sikka, out as CEO and MD Infosys – ‘sickening’ distractions - by @dahowlett
"Vishal Sikka has stepped down as CEO and MD of Infosys. It has been a very difficult time for him as he faced an ongoing stream of fire fights coming from one of the co-founders."
outsourcing  professional  services 
august 2017 by jonerp
Is the FUD factor fading? Genpact CEO reckons decision-makers are more upbeat - by @whostu
"Brexit, Trump, terrorism - are decision-makers getting their heads around the turbulence in the world over the past year or so?"
digital  government  and  public  services  iot  robotics  ai  outsourcing 
august 2017 by jonerp
Accenture passes 50% in its shift to ‘The New’ - by @whostu
"Accenture is now 50% transitioned to The New of cloud and digital services. But the Trump administration's failure to deliver on public sector reform is taking a toll."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  devops  nosql  the  open  source  stack  digital  content  marketing  government  public  services  iot  robotics  ai  outsourcing 
june 2017 by jonerp
A tale of two HPs – HP Enterprise progress report - by @whostu
"It's 18 months since HP spit in two. In the first of two reports, a progress report on the HP Enterprise company finds restructuring and transformation work still to do."
cloud  platforms  -  infrastructure  and  architecture  digital  government  public  services  internet  of  things  outsourcing 
june 2017 by jonerp
Infosys Q4 FY2017 results disappoint amid management distractions and execution challenges - by @dahowlett
"Infosys so-so results for Q4 FY2017 were overshadowed by ongoing public spats between a founder and the board. They served as a distraction that impacted the company."
outsourcing  professional  services  earnings  reports 
april 2017 by jonerp
An H1-B visa reality check- by @dahowlett
"The threat of canning the current H1-B visa gave the Indian heritage outsourcers something of a fright. Now they have to adjust business models. What does that mean for outsourcers, employees and customers?"
outsourcing  professional  services 
march 2017 by jonerp
The rocky road to digital transformation – CEO Infosys under fire - by @dahowlett
"Infosys is never far from the media spotlight. This time, media is focusing on the wrong topic. Instead of worrying about internal disagreements about Panaya's acquisition cost, media needs to focus on Panaya's impact."
machine  intelligence  and  ai  outsourcing  professional  services 
february 2017 by jonerp
Cognizant plans to grow US headcount “significantly” as H-1B uncertainty continues - by @whostu
"Cognizant brings in 80% of its revenues from North American clients, but has 75% of its workforce in India. In these H-1B uncertain times, no wonder it plans to ramp up US headcount."
diversity  future  of  work  outsourcing  talent  management 
february 2017 by jonerp
To H-1B or not to H-1B – CEO outsourcing perspectives from India and the US - by @whostu
"The fate of the H-1B visa scheme is up in the air following Trump's immigration and travel ban. That has different implications for US outsourcing firms compared to their Indian counterparts as two CEO perspectives illustrate."
digital  government  and  public  services  outsourcing 
february 2017 by jonerp
IT spending and staffing in 2017 – Computer Economics on the CIO’s cloud predicament - by @jonerp
"I'm always on the lookout for fresh data that shows how CIOs are faring amidst the dual pressures of efficiency and transformation. Enter Computer Economics’ IT Spending and Staffing Outlook for 2017. The results are a tricky mix of pros and cons. Frank Scavo of Computer Economics addresses my burning questions."
cloud  platforms  -  infrastructure  and  architecture  digital  transformation  frictionless  enterprise  outsourcing  the  new  professional  it  as  a  service 
december 2016 by jonerp
Watch out Accenture, Deloitte – here comes Wip-pirio - by @philww
"Can acquisition by Indian outsourcer Wipro put cloud IT services pioneer Appirio back in contention for market leadership against Accenture Deloitte et al?"
crm  and  customer  experience  hcm  the  digital  future  of  work  outsourcing  professional  services 
october 2016 by jonerp
Wipro buys Salesforce integrator Appirio for $500m - by @philww
"Indian IT services and outsourcing giant Wipro buys Appirio, a pioneer cloud integrator with big Salesforce and Workday practices."
crm  and  customer  experience  hcm  the  digital  future  of  work  outsourcing  professional  services 
october 2016 by jonerp
Cognizant self reports possible bribery probe, fires founding president - by @dahowlett
"Cognizant is in trouble as it self reports possible bribery as it relates to certain of its Indian facilities. This is much more than a setback for the company. This is a setback for the Indian heritage outsourcers."
it  service  management  outsourcing  professional  services 
october 2016 by jonerp
Finding balance in the post-Brexit era - by @dahowlett
"As a tumultuous week in Europe concludes, Den pores over some of the numbers to see if he can find an answer to the threatened recessionary winter and its impact for technology."
digital  skills  and  training  future  of  work  outsourcing  professional  services 
july 2016 by jonerp
The broader issues behind Brexit send a frightening message to the services industry - by @pfersht
"Moreover, this rebellion against the establishment can be clearly mirrored in many of our enterprises, where similar issues of disenfranchisement are rapidly permeating."
business  process  outsourcing  (bpo)  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  sourcing  change  management  the  as-a-service  economy  brexit  enterprise  irregulars 
june 2016 by jonerp
Digital labor will trim 1.4 million global services jobs by 2021 - by @pfersht
"The choice will largely be down to the workers figuring out whether they want to stay in this industry and learn new skills and ways of working, in order to continue to be effective. As the data plainly shows, the services industry, from an employee standpoint, is likely to be 10% smaller in five years’ time. That may be a significant number of workers, but this reduction is gradual and gives ambitious workers the chance to reorient their skills and job focus."
business  process  outsourcing  (bpo)  cognitive  computing  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  enterprise  irregulars 
june 2016 by jonerp
Robotic Process Automation has now penetrated a third of enterprises - by @pfersht
"The overwhelming conclusion is that a large chunk of enterprises are actively implementing it, and 10% even claim to have full scale RPA platforms up and running (let’s not dwell too much on the finer points of defining RPA here – the bigger picture here is the obsessive widespread focus, testing and deployment of automation tools)."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
may 2016 by jonerp
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative - by @pfersht
"What’s alarming is the failure of enterprises to create and communicate a viable BPO career path for seven-out-of-eight professionals with under two years’ experience. And – while 63% of newbies strongly agree their job is vital to business performance, a depressing one-in-eight are actually excited by their career choice. "
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  captives  shared  services  strategies  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  global  healthcare 
april 2016 by jonerp
Interview with Malcolm Frank of Cognizant: Davos and Digital - by @dealarchitect
"Around the Code Halos book, I think the key nugget people picked up was that any person, place, or thing is going to have a virtual life as well as a physical life. It has its digital twin. We have seen a number of our clients pick up on that. It resonates with them. That clearly has been a very helpful construct."
industry  commentary  outsourcing  negotiations  best  practices 
april 2016 by jonerp
It’s still early in the Cloud Wars: no time for celebrating at AWS
"It's game over for public cloud infrastructure - right? AWS all the way. Not so fast says Kurt Marko. There are important decisions to be made and Google should be in the mix."
cloud  platforms  -  infrastructure  and  architecture  outsourcing 
march 2016 by jonerp
It’s time we started Being As-a-Service - by @pfersht
"Our industry is beset by fear, like never before. People are scared – they know their skills and capabilities could quickly become obsolete in a world where the job openings increasingly demand creativity, analytical prowess and an ability to pivot across domains. Suddenly, if you’re not a Digital native who talks about endless disruption and the coming robo-geddon, you’re a dinosaur… The gap between hype and reality has reached ridiculous proportions, and it’s time we stopped thinking about the fantastical future and focus on what we can achieve today."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
march 2016 by jonerp
Confusion-as-a-Service: The massive disconnect between vision and reality - by @pfersht
"I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living in a world where snippets of soundbites are so intensely shared across the variety media we use (I nearly said “omnichannel”) that our industry is completely dominated by hype, as opposed to reality."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  confusing  information  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  bpo  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage 
march 2016 by jonerp
The mysterious HfS business model… revealed - by @pfersht
"The answer is simple: flood the market with a daily dose of insight and have everyone feel part of what you are doing. Make your information company open, social and collaborative; make everyone feel like they are a “client”, even when they are not. Make people want to spend time reading your stuff and also invite them to weigh in with their views and opinions."
business  process  outsourcing  (bpo)  hfsresearch.com  homepage  it  services  the  as-a-service  economy  enterprise  irregulars 
february 2016 by jonerp
The jobs aren’t “going away” – they’ve already pretty much gone - by @pfersht
"Rote B2B sales and customer service jobs have already gone away.Forrester’s jaw-dropping prediction is a simple case of analysts predicting things that have already happened to create some headline noise. Most B2B transactional customer service tasks have already been automated, or at least offshored."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  digital  transformation  it  services  robotic  automation  change  management  locations  enterprise  irregulars 
february 2016 by jonerp
Why 77% of the C-Suite really want provider-replacement therapy - by @pfersht
"Outsourcing is very much the direction the C-Suite wants to take to do the redesigning. 62% see a genuine need to bring in external specialists to redesign their operations, compared to only 24% of their middle layer. Clearly, leadership realizes their existing team just doesn’t have what it takes to do much more than keep the same old widgets turning."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hr  strategy  it  services  knowledge  &  robotic  automation 
january 2016 by jonerp
IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint - by @pfersht
"Being successful in the As-a-Service Economy requires ambitious service providers to make fundamental changes to their whole approach to service design and delivery. At the heart of this evolution, is a shift to service solutions being designed with real business context, as opposed to simply “looking at a process”. This involves a genuine focus on approaching and interpreting a client’s challenges, identifying and experimenting with opportunities, and ultimately evolving these approaches into the service delivery."
2015  hfs  buyers  summit  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  global  services  blueprint  results  enterprise  irregulars 
january 2016 by jonerp
Download the industry’s updated Robotic Process Automation maturity model - via @pfersht
"Now Charles Sutherland has updated the RPA Maturity Model and has created a service provider-specific version. Soon he’ll publish a version specific to the enterprise environment as to highlight the differences but also to recognize some of the commonalities in strategy and operations between the two as well."
business  process  outsourcing  (bpo)  robotic  automation  rpa  maturity  model 
january 2016 by jonerp
Data is eating the services industry! - by @pfersht
"In short, Dries is correct in his view that the value is no longer really in owning the software, it’s in owning and orchestrating data powered by huge internet-enabled communities. And it’s also very appropriate to take this viewpoint when we look at the future of operations and service delivery, which I’ll get to soon."
analytics  and  big  data  business  process  outsourcing  (bpo)  cognitive  computing  design  thinking  digital  transformation  it  services  knowledge  &  robotic  automation  saas  paas  iaas  bpaas 
january 2016 by jonerp
10 issues defining the services industry in 2016 - by @pfersht
"We’ve pooled all the big discussion topics from our recent service buyers summit in Harvard and let our analysts loose to demand 10 big things the industry needs to address if we are going to drag ourselves away from legacy land and avoid becoming massage therapists… and venture into the promised land of the As-a-Service Economy"
2015  hfs  buyers  summit  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  cognitive  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  global  services  hr  strategy 
january 2016 by jonerp
Accenture rides the digital disruption wave as outsourcing slows down - by @whostu
"Strong digital growth and a dip in traditional outsourcing - Accenture's Q116 numbers see the firm well-placed in a market where digital disruption is now the desired norm."
analytics  bpo  cloud  customer  experience  fintech  innovation  internet  of  things  marketing  outsourcing  services  social 
december 2015 by jonerp
Why we mustn’t make the same mistakes with RPA that we made with BPO - by @pfersht
"Glaring into a future, where there is no written rule book, no set curriculum to follow, can be a little daunting. So it can’t hurt to take a look at some of the mistakes of our past to create a more long-term, focused strategy to set us in better stead as we embark on this new wave of change and disruption to our cosy little world"
featured  posts  technology  software  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  enterprise  irregulars  hfsresearch.com  homepage  it 
december 2015 by jonerp
80% of outsourcing relationships fail to deliver collaborative value… so what can we do? - by @pfersht
"Design Thinking in services is based, primarily, on both service buyer and provider coming together to create business outcomes that are mutually beneficial – and motivational – for both parties. However, this must be established as ongoing collaboration across all key relationship stakeholders, and not simply two days of senior management putting sticky notes on each others’ foreheads."
business  featured  posts  2015  hfs  buyers  summit  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  enterprise  irregulars  hfsresearch.com  homepage  hr  strategy  it  services 
december 2015 by jonerp
Life beyond automation? Consider the H Factor - by @pfersht
"I woke up to an interesting piece by Everest’s Peter Bendor Samuel yesterday, where he describes how IT service providers have developed their delivery staff into, essentially, “human robots”. He goes onto say that, while providers have delivered real value serving up these “human robots” to their clients, their staff no longer wish to work in such a robotic fashion."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  security  and  risk  social  networking  change  management 
november 2015 by jonerp
Outsourcing on life support Part I: Service providers must win back the trust of clients - by @pfersht
"Close to half the leadership we spoke to in our recent As-a-Service study view their service provider’s unwillingness to cannibalize their existing revenue model as a significant obstacle to make the As-a-Service shift, and a similar number (44%) view their provider’s lack of support to share any risk as a key issue"
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
october 2015 by jonerp
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy) - by @pfersht
"The legacy service providers (and those service providers who may not realize they are – actually – legacy) simply don’t know how to price, solution, assess the risk and pull it all together – they can’t, because they simply aren’t set up that way."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  robotic  automation  saas 
october 2015 by jonerp
The 2015 HfS Global IT Services Top Ten. Here it is. - by @pfersht
"AWS has dominated the infrastructure cloud market with revenues as much as ten times larger than its nearest pure play public cloud providers, at over $4.6 billion. In response to this threat, the traditional providers are also staking a major claim to be in the As-a-Service business with IBM, for example, stating it now has achieved cloud revenues of $7 billion in 2014, with $3 billion of which is As-a-Service, with the rest presumably comprising more traditional consulting and integration services."
cloud  computing  digital  transformation  hfsresearch.com  homepage  it  outsourcing  services  saas  paas  iaas  and  bpaas  security  risk  the  as-a-service  economy  enterprise  irregulars 
october 2015 by jonerp
Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things phenomenon - by @pfersht
"Suddenly, IT services are morphing into “Things services”. So we decided to get ahead of this and conduct exhaustive research into how the leading service providers are shaping up their capabilities and investing in this emerging space."
analytics  and  big  data  business  process  outsourcing  (bpo)  digital  transformation  hfs  blueprint  results  hfsresearch.com  homepage  it  services  the  as-a-service  economy  internet  of  things  accenture  atos  charles  sutherland 
october 2015 by jonerp
IBM makes a meteoric rise into the HR-as-a-Service big three - by @pfersht
"Just when you thought IBM’s Global Business Services was cratering into an As-a-Sleep state, having sold-offits call center business exactly two years’ ago, Big Blue’s next-gen services star is once again shining, with the acquisition of one of the finest up-and-coming specialist Workday services firms in the market: Meteorix."
business  process  outsourcing  (bpo)  hfsresearch.com  homepage  hr  strategy  it  services  saas  paas  iaas  and  bpaas  talent  in  sourcing  the  as-a-service  economy  enterprise  irregulars 
october 2015 by jonerp
Why Accenture’s acquisition of Cloud Sherpas is both an offensive and defensive move - by @pfersht
"HfS views the success of this acquisition tied to Accenture’s capability to integrate its capabilities across operations, consulting and systems integration and to use the core training and certification methodologies of Cloud Sherpas to transform Accenture’s own ability to grow Salesforce consulting, implementation and management talent."
business  process  outsourcing  (bpo)  cloud  computing  crm  and  marketing  design  thinking  hfsresearch.com  homepage  it  services  saas  paas  iaas  bpaas  talent  in  sourcing  the  as-a-service  economy 
september 2015 by jonerp
Long live the freemium analyst model… - by @pfersht
"It seems the “freemium” model we’ve adopted at HfS over the last six years is really having an impact. It’s our view that top insights shouldn’t be stuffed behind a firewall. Clients will pay for premium data, indepth analyst strategy session and in-depth competitive landscape reports, but when it comes to insights, viewpoints, or just some plain old entertainment, why hide it?"
analytics  and  big  data  business  process  outsourcing  (bpo)  hfsresearch.com  homepage  it  services  advisors  enterprise  irregulars  hfs 
september 2015 by jonerp
How Robotic Process Automation has become a right dog’s breakfast - by @pfersht
"In a recent survey of 178 enterprise buyers, only 11% of respondents said that they have extensive or even some real-life hands-on experience with RPA to-date. That means that 89% of respondents have not really experienced RPA hands-on but were instead getting their insights on its capabilities via indirect messaging."
absolutely  meaningless  comedy  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  it  services  advisors  robotic  automation  enterprise  irregulars 
september 2015 by jonerp
Hewlett Packard – going out with a whimper? - by @whostu
"Meg Whitman reckons HP is executing its strategy with military precision - as revenues and profit continue to decline."
cloud  customer  experience  infrastructure  innovation  internet  of  things  outsourcing 
august 2015 by jonerp
Hello As-a-Service Economy, goodbye Outsourcing, Part 2 - by @pfersht
"What is truly worrysome here, is the speed of change in today’s global environment and what could happen to many of the organization simply paying lip-service, when it comes to hauling their antiquated back offices out of the dark ages. And, heaven-forbid, we are struck by a renewed global downturn, with so many of our enterprises failing to adapt to the modern business environment."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
august 2015 by jonerp
Hello As-a-Service Economy, goodbye Outsourcing, Part I - by @pfersht
"But outsourcing hasn’t failed. Only 13% of service buyers in our new Ideals of As-a-Service study believe there is no more value to be found in the current outsourcing model. Outsourcing is the starting point towards driving out bloated labor costs, centralizing the delivery staff within a service provider, and creating some basic common standards across processes. However, it’s not the end-solution for ambitious firms, it’s merely the start of the journey towards this future vision of “As-a-Service”.
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  design  thinking  digital  transformation  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
august 2015 by jonerp
How the gig economy has turned bad analysts into vendor advocates - by @pfersht
"The technology and services industry today is awash with individuals whose only professional activity is flitting from vendor conference to vendor conference, with the sole purpose of writing completely non-objective puff pieces praising their vendor hosts in exchange for money (or in the hope said vendors will pony up some dough in gratitude)."
analytics  and  big  data  confusing  outsourcing  information  hfsresearch.com  homepage  advisors  social  networking  the  as-a-service  economy  #analysts  #archat  enterprise  irregulars 
august 2015 by jonerp
The lack of ethics in enterprise AI and intelligent automation - by @pfersht
"Meanwhile, among the developer community, the discussion on the ethics and ramifications of AI has been as intense as it has been far reaching. Yet in the discussions around the notions of RPA and process automation, the issue of ethics and the impact on the future of work are (still) largely absent."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  talent  in  the  as-a-service  economy  artificial  intelligence 
july 2015 by jonerp
Visualizing @vsikka's first year at Infy - by @pfersht
"So… one year into the new job and Infosys’ Vishal Sikka has managed to perform a task noone thought possible. He’s dragged a once-famous Indian-heritage IT services firm – kicking and screaming – out of a maddening tailspin into that dark sinkhole of legacy-ness that is scaring the life out of today’s services industry.

The reason for this is quite simple – he never brought with him a baggage of legacy services culture."
analytics  and  big  data  business  process  outsourcing  (bpo)  cloud  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  heros  sourcing  change  management  talent  in 
july 2015 by jonerp
KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice - by @pfersht
"ight on cue, after we made the call is was high time for the leading consulting firms to buy into BPO, KPMG makes its first major As-a-Service move, picking up Towers Watson’s HR Service Delivery practice, which includes both technology implementation and HR process delivery capabilities."
analytics  and  big  data  business  process  outsourcing  (bpo)  cloud  computing  finance  &  accounting  bpo  hfsresearch.com  homepage  hr  strategy  it  services  saas  paas  iaas  bpaas 
july 2015 by jonerp
Ups and downs in the services market for Accenture, Cognizant - by @whostu
"Two examples of the shifting nature of the enterprise services marketplace for Accenture and Cognisant."
cloud  core  apps  healthcare  infrastructure  outsourcing  services  transport 
july 2015 by jonerp
Why Design Thinking can save the outsourcing industry - by @pfersht
"We’re trying to forge a new identity for ourselves and re-imagine what our careers, our services and our platforms could be like if we only figured out how we can define, prioritize and realize business outcomes that are valuable, as opposed to merely keeping the same old factory ticking over at the lowest possible cost."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
july 2015 by jonerp
Don’t mention the outsourcing, but dig deep into digital at Accenture - by @whostu
"Accenture's not talking about outsourcing so much these days, but can pitch a strong digital message, says CEO Pierre Nanterme."
analytics  big  data  collaboration  customer  experience  dev  ops  future  of  work  innovation  internet  things  marketing  outsourcing  roi  services 
june 2015 by jonerp
Why big consulting needs to buy into BPO to address the As-a-Service Economy - by @pfersht
"Simply put, it’s a huge, huge challenge for most current services relationships to morph into anything closely resembling an As-a-Service model, with the current mindsets of most buyside and sellside delivery staff. Buyers need deep expertise to help them reorient their skills and capabilities – and their service providers need to make serious investments and sacrifices to help them, which give their accountants and shareholders hives."
analytics  and  big  data  business  process  outsourcing  (bpo)  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  advisors  robotic  automation  saas  paas  iaas  bpaas 
june 2015 by jonerp
The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform
"However, while it’s one thing to talk about the delights that await ambitious enterprises when they make definitive plans go down this path, it’s another to assess whether they truly recognize the burning platform to take themselves through this period of pain and complexity to get there."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
may 2015 by jonerp
The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials - by @pfersht
"I recently attended a graduation ceremony and was amazed at the number of students engrossed in their phones, occasionally looking up to applaud a graduate.

What’s happening here? Have we created a whole generation of socially-retarded morons preferring to network on Instagram and Snapchat than engage in physical dialog anymore?"
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  advisors  robotic  automation  social  networking 
may 2015 by jonerp
The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right - by @pfersht
"I truly believe the oncoming wave of As-a-Service is going to be driven by the inability of enterprises to reorient their existing talent to move beyond the traditional transactional outsourcing model."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  finance  &  accounting  bpo  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  knowledge 
may 2015 by jonerp
Digital double down delivers dividends for Accenture - by @whostu
"Getting ahead of the curve is paying back for Accenture as digital accounts for a fifth of overall business at the firm."
analytics  customer  experience  e-commerce  government  innovation  internet  of  things  outsourcing  services 
march 2015 by jonerp
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda - by @pfersht
"We’re shortly going to release the results of our new study delving into BPO talent, which probes into whether there is a genuine career path to follow for BPO and operations professionals, or whether we’re terminally stuck in the “accidental career” we never intended to venture into. In anycase, I wanted to share one set of data points that show which skills have been increasing in significance."
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  the  as-a-service  economy  enterprise  irregulars 
march 2015 by jonerp
The 2015 Progressive F&A BPO Blueprint - by @pfersht
"Almost two years to the day since we launched our first Blueprint Report, we finally circle back to the core horizontal services function at the core of BPO and shared services: finance and accounting. For our 20th Blueprint, authored by analysts Phil Fersht and Hema Santosh, we deliberately focused on the proven “progressive” skills, investments, domain acumen and as-a-service potential of the leading providers in finance and accounting service delivery."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  finance  &  accounting  bpo  global  services  hfs  blueprint  results  hfsresearch.com  homepage  knowledge  advisors  robotic  automation  saas  paas 
march 2015 by jonerp
Technology outsourcers learn to ride the cloud - by @joemckendrick
"The impact of cloud on the whole IT outsourcing landscape cannot be over-emphasized. The question is: what kind of impact are we talking about? "
outsourcing  clouds 
february 2015 by jonerp
Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge - by @pfersht
"Next on the horizon is the need to mine and interpret our data better – and we need to automate processes more effectively in order to get better data from them and apply them to our business needs. This is where we need to upskill – in process redesign, in managing and enabling analytics tools, in driving advancements in automation and cognitive platforms more effectively."
services  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  global  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  knowledge  & 
january 2015 by jonerp
Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015 - by @pfersht
"Enterprise leaders can’t keep dipping into their operations functions to find more staff to shift into cheaper locations, or simply remove them – they are having to explore the emergence of As-a-Service solutionsas that next lever to pull. The shift from labor to digital is happening, and this insatiable thirst to operate businesses as cost-effectively and flexibly as possible is the overwhelming driver behind this change."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  global  services  healthcare  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
january 2015 by jonerp
Skill not Scale: The Massive Opportunity Awaiting the Services Industry - by @pfersht
"Where Deepak hits the nail on the head, is how IT services executives are promoting themselves out of relevance in the India-heritage firms (which is not too dissimilar from practices we observe in many Western-heritage services firms too). In plain terms, we’ve got lazy and arrogant, we’ve developed a sense of entitlement, where all we need to do is print money from the profits of maintaining legacy enterprise practices."
analytics  and  big  data  business  process  outsourcing  (bpo)  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  mobility  advisors  robotic  automation  sourcing  change  management 
january 2015 by jonerp

Copy this bookmark:





to read