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jonerp : process   75

The State of Recruiting Technology in 2019 — A Year of Consolidation, Growth & Innovation
"Oracle and IBM, in particular, are hemorrhaging market share (see above) and customers are now demanding that their core recruiting platforms do more than just process applicants. They must also become global marketing platforms that engage their audience (i.e. candidates), drive corporate initiatives such as diversity and inclusion, and support career and pay progression."
"Oracle  and  IBM  in  particular  are  hemorrhaging  market  share  (see  above)  customers  now  demanding  that  their  core  recruiting  platforms  do  more  than  just  process  applicants.  They  must  also  become  global  marketing  engage  audience  (i.e.  candidates)  drive  corporate  initiatives  such  as  diversity  inclusion  support  career  pay  progression.featured  posts  technology  software  hr  hrtech  recruiting-technology  venture  capital 
5 weeks ago by jonerp
How Edge Computing Will Deliver on the Promise of 5G
"That’s because it’s not meant for us. Like most technological advancements, industry will come first. The promise of 5G is in swarms of drones and fleets of autonomous vehicles. It’s in lightweight industrial wearables that process crucial information rapidly. It’s in robots. And, yes, it’s in the augmented reality game we’ve all been waiting for, “Harry Potter: Wizards Unite.”

This promise of 5G will be most likely delivered on the edge, taking it from conference marketing to real-world feasibility. In fact, 4G can already deliver a 5G-like experience with edge computing."
That’s  because  it’s  not  meant  for  us.  Like  most  technological  advancements  industry  will  come  first.  The  promise  of  5G  is  in  swarms  drones  and  fleets  autonomous  vehicles.  lightweight  industrial  wearables  that  process  crucial  information  rapidly.  robots.  yes  augmented  reality  game  we’ve  all  been  waiting  “Harry  Potter:  Wizards  Unite.”  This  be  likely  delivered  on  edge  taking  it  from  conference  marketing  to  real-world  feasibility.  fact  4G  can  already  deliver  a  5G-like  experience  with  computing.edge  iot  events 
6 weeks ago by jonerp
The Most Frustrating Things for B2B Buyers
"While there is more information available than ever, buyers find it really hard to find what they are looking for. This is not a vendor-only problem. It’s an industry problem, and maybe even an internal one for the buying team. We know that buying efforts blend research done internally (‘what do we know already’), with vendors, and with independent influencers). Collectively, this mix makes buying hard."
go-to-market  b2b  buying  process  content  marketing  frustration 
6 weeks ago by jonerp
The First Three Steps in B2B Buying
"Gartner research on B2B Buying Behavior shows that Buying teams consistently take three steps early in their buying process as they move from inspiration to exploration (or even early evaluation or engagement):

Discussions with colleagues trigger new efforts.
They discover or look for insights from people they perceive to be independent experts
They research specific vendors directly, usually via the vendor Web site"
go-to-market  buying  process  collaboration  infleuncers  inspiration 
7 weeks ago by jonerp
What is a Shortlist Anymore?
"Buying teams start their exploration with a few vendors in mind (they may not call this a short-list, but in some ways it is);
As they research, they uncover more options, expanding the list;
They then narrow it down (the first short-list);
As they research more–other vendors are discovered (by their peers or recommended by experts or through their own research) or new requirements emerge and the short-list expands"
go-to-market  b2b  buying  process  short-list  vendor  strategies 
9 weeks ago by jonerp
The Curse of Creeping Complexity
"Here are some ideas:

Don’t ignore frustrations when people start asking why things are done a certain way. Listen and evaluate.
Take a closer look at data you are collecting. If you don’t use it, or it doesn’t provide significant value, stop asking for it.
Evaluate how many decisions people have to make to complete tasks. The more choices; the more potential for mistakes.
Look for ways to simplify the process with more automation (but only after doing the first two steps)."
go-to-market  complexity  growth  process  automation  scale 
december 2018 by jonerp
The Conceptual How
"As buyers get more and more interested, they’ll grant you more and more attention. And most of that attention will be focused on really understanding if, and how, they can be successful with your products and services. That is the time with complete, direct, and clear information is critical.

But that is not enough, to get to that point, you have to give buyers a reason to believe. Some of that comes from case studies–a critical component of any content strategy. But they also need to understand the basics of how."
go-to-market  b2bsales  buying  process  how  proof  trust 
may 2018 by jonerp
The Disappearing Opportunity
"With relates to the third point, vendors must constantly assess the customer situation and connect with or create urgency. It’s not just about establishing preference for you vs. competitors on the situation you are focused on; its establishing preference for that project vs. others."
go-to-market  bant  buying  process  enterprise  agility  opportunity  sales  strategy  urgency 
april 2018 by jonerp
What I Look For When Reviewing Web Sites - by @barnes_hank
"What makes you special: This is about differentiation. Being clear about what sets you apart from competition (and, hint, it’s not your people) is critical. You have create contrasts that lay the groundwork for preference.What do I normally see? No comparisons, no terminology that starts to connect to differentiation. Or, vague statements of differentiation (like the people claim) that are made with no context of what the comparison is."
go-to-market  buying  cycle  process  differentiation  messaging  questions  to  answer  review  web  site 
march 2018 by jonerp
What Remains the Same? - by @lcecere #scm
"The organization does not naturally align. It requires leadership. Alignment matters. We now sit on a database of 9,000 respondents. Over six years, we have repeated questions in multiple surveys to get critical mass. We see that when companies have better alignment there is a belief their supply chain is working well. Cut down the friction. When manufacturing reports to a supply chain function, there is better alignment and a stronger belief the supply chain is working well."
digital  supply  chain  development  innovation  leadership  pilots  sap  process  training 
march 2018 by jonerp
The B2B Technology Buying Conundrum - by @barnes_hank
"These dichotomies create a conundrum. An environment that seems optimized for the buyer isn’t. And decisions take longer and longer. Indecision is more common, to the point of organizations sticking with the status quo much longer than they would like."
go-to-market  b2b  marketing  sales  buyer  power  buying  process  evaluation  information  access  trust  user  reviews 
november 2017 by jonerp
Navigating the Supply Chain Management Fault Line - by @lcecere
"Fire the narcissistic supply chain leaders that believe that they have the answers. We don’t have the answers. We have historical practices, not best practices. Stalled progress on metrics: 90% of companies find themselves stuck on key supply chain metrics (cost, inventory, growth, ROIC)."
big  data  supply  chains  digital  chain  3pls  artificial  intelligence  business  process  outsourcing  cognitive  computing  innovation 
november 2017 by jonerp
Just Effing Demo - by @kellblog
"“Look, I’ve been using EPM systems for 25 years. I’ve used Hyperion, Essbase, TM1, and BPC. I’ve been in FP&A my entire career. I have an MBA from Columbia. I am fully capable of determining my own needs and don’t want to play Twenty Questions with some 20-something SDR and then play it again with some sales consultant before I can get a live demo of your software. Can we make that happen or not?”
marketing  process  sales  uncategorized  demos  effing  demo  sc  se 
october 2017 by jonerp
Scenarios – The Missing Link in Simplifying B2B Buying and Selling? - by @barnes_hank
"Put much more emphasis on developing stories that highlight the business scenarios that you address well.
Re-orient your demonstrations and videos to be largely, if not entirely, scenario-driven. Let your features shine through the scenarios."
go-to-market  b2b  buying  sales  selling  process  rfp  scenarios 
october 2017 by jonerp
Art of Possible vs. Proven Paths to Success - by @barnes_hank
"That works great early in the buying process, to help stimulate interest. But a continued push toward this as you get deeper into buying efforts is not helping the customer.

They don’t want to know what is possible. They want to know exactly how they achieve that possibility–or their own version of it. They want proven paths to success."
go-to-market  customer  buying  process  innovation  strategy  success 
september 2017 by jonerp
Introducing "The Super User (R)evolution" Unleashing the Collaborative Forces Already in Your Enterprise
"The "Initial Super Users" Era: In the late 90's and early aughts, it was recognized that companies would do better to assign internal end users to provide guidance to other end users at least for the training for the initial go-live. Sometimes this role was made more permanent, thus extending beyond go-live but such extended roles were seldom formalized or respected and usually simply petered out for lack of management support and respect."
business  process  owners  center  of  excellence  end  users  help  desk  knowledge  transfer  kpi  power  super  user  networks  thrive  after  go-live  competency 
september 2017 by jonerp
A New Red Wagon? - by @lcecere #scm
"Today’s organization is handcuffed by a forced march for IT standardization and process uniformity. Each project requires a defined ROI. It is ludicrous to ask for a ROI on the unknown. As a result, process innovation is difficult. Break the cycle and invest in small projects with an unknown ROI. Build a governance process, like product stage gates, and focus on process innovation. Innovate at the edge and evolve at the core. Evolve both together. (Note: This is very different than the espoused bimodal evolutionary path.)"
big  data  supply  chains  global  chain  insights  chemical  industry  new  technologies  process  innovation  red  wagon 
july 2017 by jonerp
Buyer/Vendor Disconnects – Reasons for Immediate Rejection - by @barnes_hank
"But the first two are notable and an area where tech providers must focus. Word of Mouth has always mattered, but clearly it is growing in importance and impact with the rise of social networks and review sites, like Gartner Peer insights. Tech Providers can’t just take this for granted. They must create programs to encourage, cultivate, and “industrialize” word of mouth marketing."
go-to-market  buying  process  messaging  peer  reviews 
december 2016 by jonerp
HCM Fertile Ground for Data Science - by @fscavo
"Admittedly, many of these questions raise the specter of “Big Brother,” and employees may push back if they begin to feel as if they are being profiled. But with the stakes so high, can any business leader afford to not consider tools that, properly applied, could mitigate significant risks to the business?

In private conversations, some HCM providers (not necessarily the six highlighted earlier) indicate that they are thinking about how they can address these types of issues. They may not be talking about them publicly, but new applications of data science for HCM may be coming soon."
business  process  improvement  hcm  software  selection  adp  analytics  anaplan  artificial  intelligence  big  data  science  entelo  hr  hrtech 
october 2016 by jonerp
94% = Enterprise Buying Teams That Have Abandoned a Buying Effort With No Decision (in the past 2 years) - by @barnes_hank
"If you are skeptical of the information (even with my early clarification), you are not alone. When we have shared the data internally, the immediate reaction is “Wow, that is a lot.” The next question was often: “but does it include situations where the respondent casually investigated a product/service and decided not to pursue it further. That happens all the time.” Our analysis of the survey results leads me to believe that this assumption is not the case."
go-to-market  buying  process  competition  marketing  no  decision  sales 
september 2016 by jonerp
The broader issues behind Brexit send a frightening message to the services industry - by @pfersht
"Moreover, this rebellion against the establishment can be clearly mirrored in many of our enterprises, where similar issues of disenfranchisement are rapidly permeating."
business  process  outsourcing  (bpo)  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  sourcing  change  management  the  as-a-service  economy  brexit  enterprise  irregulars 
june 2016 by jonerp
Digital labor will trim 1.4 million global services jobs by 2021 - by @pfersht
"The choice will largely be down to the workers figuring out whether they want to stay in this industry and learn new skills and ways of working, in order to continue to be effective. As the data plainly shows, the services industry, from an employee standpoint, is likely to be 10% smaller in five years’ time. That may be a significant number of workers, but this reduction is gradual and gives ambitious workers the chance to reorient their skills and job focus."
business  process  outsourcing  (bpo)  cognitive  computing  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  enterprise  irregulars 
june 2016 by jonerp
Top 10 Quotes from NetSuite’s SuiteWorld 2016 - by @erp_cindyjutras
"“Customization is not a dirty word at NetSuite.”

The caveat to this is obviously… as long as you can upgrade. NetSuite customers are all running the same code, yet all are a little different. One of the unique features of NetSuite’s platform (unique for a SaaS-only solution anyway) is the ability to make even complex changes to the data model with no negative impact."
erp  acs  606  business  process  automation  cindy  jutras  cloud  ecommerce  fms  ifrs  15  mint  mobile  netsuite  saas 
june 2016 by jonerp
Robotic Process Automation has now penetrated a third of enterprises - by @pfersht
"The overwhelming conclusion is that a large chunk of enterprises are actively implementing it, and 10% even claim to have full scale RPA platforms up and running (let’s not dwell too much on the finer points of defining RPA here – the bigger picture here is the obsessive widespread focus, testing and deployment of automation tools)."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
may 2016 by jonerp
The future of work is about capabilities you (should) already have - by @pfersht
"Frankly, I’m sick and tired hearing about “Digital Skills” and “Creative Capabilities” being some far-flung capabilities which you need to go to Millennial school to develop (whatever that is). Digital skills are about understanding your customers’ current experiences and intelligently leveraging every traditional, social and mobile channel touching your business to make them richer. Creative capabilities come from collaborating and challenging yourself with your colleagues and partners."
design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  robotic  process  automation  enterprise  irregulars 
may 2016 by jonerp
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative - by @pfersht
"What’s alarming is the failure of enterprises to create and communicate a viable BPO career path for seven-out-of-eight professionals with under two years’ experience. And – while 63% of newbies strongly agree their job is vital to business performance, a depressing one-in-eight are actually excited by their career choice. "
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  captives  shared  services  strategies  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  global  healthcare 
april 2016 by jonerp
It’s time we started Being As-a-Service - by @pfersht
"Our industry is beset by fear, like never before. People are scared – they know their skills and capabilities could quickly become obsolete in a world where the job openings increasingly demand creativity, analytical prowess and an ability to pivot across domains. Suddenly, if you’re not a Digital native who talks about endless disruption and the coming robo-geddon, you’re a dinosaur… The gap between hype and reality has reached ridiculous proportions, and it’s time we stopped thinking about the fantastical future and focus on what we can achieve today."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
march 2016 by jonerp
Confusion-as-a-Service: The massive disconnect between vision and reality - by @pfersht
"I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living in a world where snippets of soundbites are so intensely shared across the variety media we use (I nearly said “omnichannel”) that our industry is completely dominated by hype, as opposed to reality."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  confusing  information  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  bpo  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage 
march 2016 by jonerp
The mysterious HfS business model… revealed - by @pfersht
"The answer is simple: flood the market with a daily dose of insight and have everyone feel part of what you are doing. Make your information company open, social and collaborative; make everyone feel like they are a “client”, even when they are not. Make people want to spend time reading your stuff and also invite them to weigh in with their views and opinions."
business  process  outsourcing  (bpo)  hfsresearch.com  homepage  it  services  the  as-a-service  economy  enterprise  irregulars 
february 2016 by jonerp
The jobs aren’t “going away” – they’ve already pretty much gone - by @pfersht
"Rote B2B sales and customer service jobs have already gone away.Forrester’s jaw-dropping prediction is a simple case of analysts predicting things that have already happened to create some headline noise. Most B2B transactional customer service tasks have already been automated, or at least offshored."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  digital  transformation  it  services  robotic  automation  change  management  locations  enterprise  irregulars 
february 2016 by jonerp
Five Common (and Inaccurate) Myths of ERP Systems - by @erickimberling
"Be leery of terms like “implementation accelerators,” “out of the box functionality,” and “pre-configured solutions.” Things like these may have slight benefits, but they are typically not material enough to make a significant difference. The business transformation portion of your implementation will always be the most difficult aspect of your project, and no implementation tool can automate those activities."
erp  implementation  business  process  reengineering  implementations  systems  organizational  change  management 
february 2016 by jonerp
Why 77% of the C-Suite really want provider-replacement therapy - by @pfersht
"Outsourcing is very much the direction the C-Suite wants to take to do the redesigning. 62% see a genuine need to bring in external specialists to redesign their operations, compared to only 24% of their middle layer. Clearly, leadership realizes their existing team just doesn’t have what it takes to do much more than keep the same old widgets turning."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hr  strategy  it  services  knowledge  &  robotic  automation 
january 2016 by jonerp
IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint - by @pfersht
"Being successful in the As-a-Service Economy requires ambitious service providers to make fundamental changes to their whole approach to service design and delivery. At the heart of this evolution, is a shift to service solutions being designed with real business context, as opposed to simply “looking at a process”. This involves a genuine focus on approaching and interpreting a client’s challenges, identifying and experimenting with opportunities, and ultimately evolving these approaches into the service delivery."
2015  hfs  buyers  summit  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  global  services  blueprint  results  enterprise  irregulars 
january 2016 by jonerp
Download the industry’s updated Robotic Process Automation maturity model - via @pfersht
"Now Charles Sutherland has updated the RPA Maturity Model and has created a service provider-specific version. Soon he’ll publish a version specific to the enterprise environment as to highlight the differences but also to recognize some of the commonalities in strategy and operations between the two as well."
business  process  outsourcing  (bpo)  robotic  automation  rpa  maturity  model 
january 2016 by jonerp
Data is eating the services industry! - by @pfersht
"In short, Dries is correct in his view that the value is no longer really in owning the software, it’s in owning and orchestrating data powered by huge internet-enabled communities. And it’s also very appropriate to take this viewpoint when we look at the future of operations and service delivery, which I’ll get to soon."
analytics  and  big  data  business  process  outsourcing  (bpo)  cognitive  computing  design  thinking  digital  transformation  it  services  knowledge  &  robotic  automation  saas  paas  iaas  bpaas 
january 2016 by jonerp
10 issues defining the services industry in 2016 - by @pfersht
"We’ve pooled all the big discussion topics from our recent service buyers summit in Harvard and let our analysts loose to demand 10 big things the industry needs to address if we are going to drag ourselves away from legacy land and avoid becoming massage therapists… and venture into the promised land of the As-a-Service Economy"
2015  hfs  buyers  summit  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  cognitive  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  global  services  hr  strategy 
january 2016 by jonerp
Why we mustn’t make the same mistakes with RPA that we made with BPO - by @pfersht
"Glaring into a future, where there is no written rule book, no set curriculum to follow, can be a little daunting. So it can’t hurt to take a look at some of the mistakes of our past to create a more long-term, focused strategy to set us in better stead as we embark on this new wave of change and disruption to our cosy little world"
featured  posts  technology  software  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  enterprise  irregulars  hfsresearch.com  homepage  it 
december 2015 by jonerp
80% of outsourcing relationships fail to deliver collaborative value… so what can we do? - by @pfersht
"Design Thinking in services is based, primarily, on both service buyer and provider coming together to create business outcomes that are mutually beneficial – and motivational – for both parties. However, this must be established as ongoing collaboration across all key relationship stakeholders, and not simply two days of senior management putting sticky notes on each others’ foreheads."
business  featured  posts  2015  hfs  buyers  summit  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  enterprise  irregulars  hfsresearch.com  homepage  hr  strategy  it  services 
december 2015 by jonerp
Life beyond automation? Consider the H Factor - by @pfersht
"I woke up to an interesting piece by Everest’s Peter Bendor Samuel yesterday, where he describes how IT service providers have developed their delivery staff into, essentially, “human robots”. He goes onto say that, while providers have delivered real value serving up these “human robots” to their clients, their staff no longer wish to work in such a robotic fashion."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  security  and  risk  social  networking  change  management 
november 2015 by jonerp
Outsourcing on life support Part I: Service providers must win back the trust of clients - by @pfersht
"Close to half the leadership we spoke to in our recent As-a-Service study view their service provider’s unwillingness to cannibalize their existing revenue model as a significant obstacle to make the As-a-Service shift, and a similar number (44%) view their provider’s lack of support to share any risk as a key issue"
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
october 2015 by jonerp
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy) - by @pfersht
"The legacy service providers (and those service providers who may not realize they are – actually – legacy) simply don’t know how to price, solution, assess the risk and pull it all together – they can’t, because they simply aren’t set up that way."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  robotic  automation  saas 
october 2015 by jonerp
Buyers are More Prepared – Are You? - by @barnes_hank
"But the main point is this. Rather than agonize over where buyers are in their process, do something about it.

Get focused.
Use segmentation to prioritize markets and specific company targets.
Do the research on those targets
Connect with Context."
future  of  sales  go-to-market  buying  process  customer  experience  social 
october 2015 by jonerp
Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things phenomenon - by @pfersht
"Suddenly, IT services are morphing into “Things services”. So we decided to get ahead of this and conduct exhaustive research into how the leading service providers are shaping up their capabilities and investing in this emerging space."
analytics  and  big  data  business  process  outsourcing  (bpo)  digital  transformation  hfs  blueprint  results  hfsresearch.com  homepage  it  services  the  as-a-service  economy  internet  of  things  accenture  atos  charles  sutherland 
october 2015 by jonerp
IBM makes a meteoric rise into the HR-as-a-Service big three - by @pfersht
"Just when you thought IBM’s Global Business Services was cratering into an As-a-Sleep state, having sold-offits call center business exactly two years’ ago, Big Blue’s next-gen services star is once again shining, with the acquisition of one of the finest up-and-coming specialist Workday services firms in the market: Meteorix."
business  process  outsourcing  (bpo)  hfsresearch.com  homepage  hr  strategy  it  services  saas  paas  iaas  and  bpaas  talent  in  sourcing  the  as-a-service  economy  enterprise  irregulars 
october 2015 by jonerp
Five Differences Between a Technology vs. Business Focused ERP Implementation - by @erickimberling
"Organizational change management entails much more than basic end-user training. If you haven’t started any meaningful organizational change management until end-user training, then your project is may very well be in trouble. While end-user training is important, it is just one component of what is ultimately required to ensure your employees adapt to the new software and deliver measurable benefits to your business."
erp  implementation  business  process  reengineering  organizational  change  management 
september 2015 by jonerp
Why Accenture’s acquisition of Cloud Sherpas is both an offensive and defensive move - by @pfersht
"HfS views the success of this acquisition tied to Accenture’s capability to integrate its capabilities across operations, consulting and systems integration and to use the core training and certification methodologies of Cloud Sherpas to transform Accenture’s own ability to grow Salesforce consulting, implementation and management talent."
business  process  outsourcing  (bpo)  cloud  computing  crm  and  marketing  design  thinking  hfsresearch.com  homepage  it  services  saas  paas  iaas  bpaas  talent  in  sourcing  the  as-a-service  economy 
september 2015 by jonerp
Long live the freemium analyst model… - by @pfersht
"It seems the “freemium” model we’ve adopted at HfS over the last six years is really having an impact. It’s our view that top insights shouldn’t be stuffed behind a firewall. Clients will pay for premium data, indepth analyst strategy session and in-depth competitive landscape reports, but when it comes to insights, viewpoints, or just some plain old entertainment, why hide it?"
analytics  and  big  data  business  process  outsourcing  (bpo)  hfsresearch.com  homepage  it  services  advisors  enterprise  irregulars  hfs 
september 2015 by jonerp
How Robotic Process Automation has become a right dog’s breakfast - by @pfersht
"In a recent survey of 178 enterprise buyers, only 11% of respondents said that they have extensive or even some real-life hands-on experience with RPA to-date. That means that 89% of respondents have not really experienced RPA hands-on but were instead getting their insights on its capabilities via indirect messaging."
absolutely  meaningless  comedy  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  it  services  advisors  robotic  automation  enterprise  irregulars 
september 2015 by jonerp
ERP Failure? Five Ways to Build a Successful Case in an ERP Lawsuit - by @erickimberling
"In unfortunate cases, these implementations turn to lawsuits. Over the last several years, I have had a front row seat to over a dozen of the highest profile lawsuits in the world as an ERP expert witness – and some interesting lessons come along with our forensic reconstruction of what went wrong in each of these cases."
erp  implementation  business  process  reengineering  failure  expert  witness  testimony  microsoft  dynamics  oracle  organizational  change  management  sap 
august 2015 by jonerp
Hello As-a-Service Economy, goodbye Outsourcing, Part 2 - by @pfersht
"What is truly worrysome here, is the speed of change in today’s global environment and what could happen to many of the organization simply paying lip-service, when it comes to hauling their antiquated back offices out of the dark ages. And, heaven-forbid, we are struck by a renewed global downturn, with so many of our enterprises failing to adapt to the modern business environment."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
august 2015 by jonerp
Hello As-a-Service Economy, goodbye Outsourcing, Part I - by @pfersht
"But outsourcing hasn’t failed. Only 13% of service buyers in our new Ideals of As-a-Service study believe there is no more value to be found in the current outsourcing model. Outsourcing is the starting point towards driving out bloated labor costs, centralizing the delivery staff within a service provider, and creating some basic common standards across processes. However, it’s not the end-solution for ambitious firms, it’s merely the start of the journey towards this future vision of “As-a-Service”.
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  design  thinking  digital  transformation  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
august 2015 by jonerp
The lack of ethics in enterprise AI and intelligent automation - by @pfersht
"Meanwhile, among the developer community, the discussion on the ethics and ramifications of AI has been as intense as it has been far reaching. Yet in the discussions around the notions of RPA and process automation, the issue of ethics and the impact on the future of work are (still) largely absent."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  talent  in  the  as-a-service  economy  artificial  intelligence 
july 2015 by jonerp
Visualizing @vsikka's first year at Infy - by @pfersht
"So… one year into the new job and Infosys’ Vishal Sikka has managed to perform a task noone thought possible. He’s dragged a once-famous Indian-heritage IT services firm – kicking and screaming – out of a maddening tailspin into that dark sinkhole of legacy-ness that is scaring the life out of today’s services industry.

The reason for this is quite simple – he never brought with him a baggage of legacy services culture."
analytics  and  big  data  business  process  outsourcing  (bpo)  cloud  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  heros  sourcing  change  management  talent  in 
july 2015 by jonerp
Forget the sharing economy, we’re in the uncaring economy - by @pfersht
"However, iet’s be honest here – who really cares about these taxi drivers being forced to improve their services, clean their cabs, clean themselves, start using credit card machines and even (on occasion) help you with your bags? The fact is, unless you are a legacy taxi driver, or related to one, you’re most likely delighted they are being forced to get competitive and improve their services."
buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  robotic  process  automation  saas  paas  iaas  and  bpaas  social  networking  change  management  talent  in 
july 2015 by jonerp
KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice - by @pfersht
"ight on cue, after we made the call is was high time for the leading consulting firms to buy into BPO, KPMG makes its first major As-a-Service move, picking up Towers Watson’s HR Service Delivery practice, which includes both technology implementation and HR process delivery capabilities."
analytics  and  big  data  business  process  outsourcing  (bpo)  cloud  computing  finance  &  accounting  bpo  hfsresearch.com  homepage  hr  strategy  it  services  saas  paas  iaas  bpaas 
july 2015 by jonerp
Why Design Thinking can save the outsourcing industry - by @pfersht
"We’re trying to forge a new identity for ourselves and re-imagine what our careers, our services and our platforms could be like if we only figured out how we can define, prioritize and realize business outcomes that are valuable, as opposed to merely keeping the same old factory ticking over at the lowest possible cost."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
july 2015 by jonerp
What it Takes to Succeed in Manufacturing Now and in the Future - by @erickimberling
"The dichotomy between successful and struggling organizations is becoming more pronounced as the technological landscape changes. Over the last 20 years I’ve been in the consulting industry, I’ve been both directly and indirectly involved with thousands of companies and executives that have given me a unique insight as to why some organizations are better equipped to succeed than others. While it would be nice if everyone benefited comparably from new enterprise technologies and opportunities, unfortunately, the benefits of new technology are not evenly distributed."
erp  implementation  business  process  reengineering  software  manufacturing  organizational  change  management 
june 2015 by jonerp
Why big consulting needs to buy into BPO to address the As-a-Service Economy - by @pfersht
"Simply put, it’s a huge, huge challenge for most current services relationships to morph into anything closely resembling an As-a-Service model, with the current mindsets of most buyside and sellside delivery staff. Buyers need deep expertise to help them reorient their skills and capabilities – and their service providers need to make serious investments and sacrifices to help them, which give their accountants and shareholders hives."
analytics  and  big  data  business  process  outsourcing  (bpo)  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  advisors  robotic  automation  saas  paas  iaas  bpaas 
june 2015 by jonerp
Future of IT Sales Forecast: Cloudy Today, Brighter Tomorrow - by @barnes_hank
"Contrary to research from some others (or more appropriately contrary to using that research without enough context), technology buyers are willing to interact with providers early in their buying process. They will do their homework and be more prepared, but the look to engage with sales–on their terms–to gain details they can’t learn on their own, to confirm recommendations or opinions of others, and to gauge how much they feel they can trust the provider (this could possibly be the most important aspect of many interactions)."
future  of  sales  go-to-market  buying  process 
june 2015 by jonerp
The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform
"However, while it’s one thing to talk about the delights that await ambitious enterprises when they make definitive plans go down this path, it’s another to assess whether they truly recognize the burning platform to take themselves through this period of pain and complexity to get there."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
may 2015 by jonerp
The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials - by @pfersht
"I recently attended a graduation ceremony and was amazed at the number of students engrossed in their phones, occasionally looking up to applaud a graduate.

What’s happening here? Have we created a whole generation of socially-retarded morons preferring to network on Instagram and Snapchat than engage in physical dialog anymore?"
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  advisors  robotic  automation  social  networking 
may 2015 by jonerp
The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right - by @pfersht
"I truly believe the oncoming wave of As-a-Service is going to be driven by the inability of enterprises to reorient their existing talent to move beyond the traditional transactional outsourcing model."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  finance  &  accounting  bpo  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  knowledge 
may 2015 by jonerp
Five Leadership Lessons from Successful Manufacturers - by @erickimberling
"During business transformations, which many manufacturers experience fairly regularly, leadership is critical and can make or break an initiative. For example, ERP implementations and business process reengineering initiatives require effective leadership traits that not all of them are cut out for. Below are five leadership traits that we have found differentiate successful manufacturers from their more average-performing peers"
erp  implementation  business  process  reengineering  vendors  manufacturing  ocm 
april 2015 by jonerp
Leadership Communication: What to Say and How to Say It - by @erickimberling
"Abstract Image of Business People's Silhouettes in a MeetingAll business transformations require effective leadership buy-in and communication. The executive and management teams sponsoring a major change in an organization are tasked with an important mission: what to communicate to employees and how to say it."
erp  implementation  business  process  reengineering  ocm 
april 2015 by jonerp
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda - by @pfersht
"We’re shortly going to release the results of our new study delving into BPO talent, which probes into whether there is a genuine career path to follow for BPO and operations professionals, or whether we’re terminally stuck in the “accidental career” we never intended to venture into. In anycase, I wanted to share one set of data points that show which skills have been increasing in significance."
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  the  as-a-service  economy  enterprise  irregulars 
march 2015 by jonerp
Frame Your Competition Early In Buying Process For More Success Later - by @barnes_hank
"Framing the competition is something you should do throughout the marketing and sales effort. Early on, describing the competitive alternatives and what makes you different helps buyers create a place for you in their mind."
go  to  market  buying  process  competition  differentiation  positioning  selling 
march 2015 by jonerp
The 2015 Progressive F&A BPO Blueprint - by @pfersht
"Almost two years to the day since we launched our first Blueprint Report, we finally circle back to the core horizontal services function at the core of BPO and shared services: finance and accounting. For our 20th Blueprint, authored by analysts Phil Fersht and Hema Santosh, we deliberately focused on the proven “progressive” skills, investments, domain acumen and as-a-service potential of the leading providers in finance and accounting service delivery."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  finance  &  accounting  bpo  global  services  hfs  blueprint  results  hfsresearch.com  homepage  knowledge  advisors  robotic  automation  saas  paas 
march 2015 by jonerp
Business Process Reengineering Lessons From the Oil and Gas Industry - by @erickimberling
"Every industry has its own challenges and changes. These can include a weak global economy, regulatory changes, increasing competition or consolidation among industry players. Through these challenges we have gathered that the lessons of the energy industry are applicable to any industry or company going through changes."
process  improvement  re-engineering 
february 2015 by jonerp
Lessons From Successful CRM Implementations - by @erickimberling
"Among the companies that are still struggling, many are looking to the sales increases that effective CRM systemscan offer. For example, the energy, oil and gas industries are undergoing a time of severe turbulence with plummeting oil prices. With this unfamiliar change, many companies are more aggressively pursuing sales growth against the backdrop of softer prices and a more limited market."
erp  implementation  business  process  reengineering  crm  software  ocm 
february 2015 by jonerp
The Sales Shift from Gatekeeper to Expediter - by @barnes_hank
"After thinking about my post last week about respecting the buying process and the feedback I received, my mind started to go in some crazy directions. How can sellers respect the buying process, but still meet their objectives? Waiting for buyers to contact you, particularly if you work for a brand that is not well known, is a recipe for failure. At the same time, contacting at the wrong time doesn’t work either. What can you do."
future  of  sales  go  to  market  buying  process  references 
january 2015 by jonerp
Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge - by @pfersht
"Next on the horizon is the need to mine and interpret our data better – and we need to automate processes more effectively in order to get better data from them and apply them to our business needs. This is where we need to upskill – in process redesign, in managing and enabling analytics tools, in driving advancements in automation and cognitive platforms more effectively."
services  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  global  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  knowledge  & 
january 2015 by jonerp
Tech Buyers Want Vendors to Respect Their Buying Process - by @barnes_hank
Hank pulls from an interesting Gartner buyer study...."The perceived lack of respect for their time and their business hurts everyone. Buyers put up more and more walls to protect their time. They view every contact with skepticism. Its an uphill battle for providers to get back trust and respect."
future  of  sales  go  to  market  buying  process  marketing  trust 
january 2015 by jonerp
Five ERP Implementation Mistakes that Small Businesses Make - by @erickimberling
"Small businesses are often times not well-equipped to manage the complexities and challenges of ERP implementations. More specifically, they habitually lack the bandwidth, skills and experience to make these initiatives successful"
erp  implementation  business  process  reengineering  consultants  vendors  ocm 
january 2015 by jonerp
Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015 - by @pfersht
"Enterprise leaders can’t keep dipping into their operations functions to find more staff to shift into cheaper locations, or simply remove them – they are having to explore the emergence of As-a-Service solutionsas that next lever to pull. The shift from labor to digital is happening, and this insatiable thirst to operate businesses as cost-effectively and flexibly as possible is the overwhelming driver behind this change."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  global  services  healthcare  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
january 2015 by jonerp
Skill not Scale: The Massive Opportunity Awaiting the Services Industry - by @pfersht
"Where Deepak hits the nail on the head, is how IT services executives are promoting themselves out of relevance in the India-heritage firms (which is not too dissimilar from practices we observe in many Western-heritage services firms too). In plain terms, we’ve got lazy and arrogant, we’ve developed a sense of entitlement, where all we need to do is print money from the profits of maintaining legacy enterprise practices."
analytics  and  big  data  business  process  outsourcing  (bpo)  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  mobility  advisors  robotic  automation  sourcing  change  management 
january 2015 by jonerp

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