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Accessibility matters, but so does culture change – lessons from diginomica’s workplace diversity coverage
"My review of diginomica's workplace diversity coverage brings out issues in accessibility, design, and workplace culture change. Strides in applying tech like AI and ML to expand workplace opportunities is contrasted by persistent inequalities."
digital  skills  and  training  diversity  the  new  professional  it  as  a  service  user  experience  ux  application  design 
yesterday by jonerp
Everyone wants more of the digital pie, but what will it take to provide a bigger slice for all?
"Let's take the skills shortage as read; so what are we going to do about it? Some answers - and some more questions."
digital  skills  and  training  future  of  work  regulation  the  new  professional  it  as  a  service 
24 days ago by jonerp
Hire for skills, not degrees – a new paradigm to tackle disenfranchisement in the digital economy
"The World Economic Forum Annual Meeting takes its agenda into the area of skilling up the workforce in a digital economy."
digital  skills  and  training  future  of  work  hcm  the  new  professional  it  as  a  service 
25 days ago by jonerp
2019 productivity gut check – don’t let metrics squeeze your value
"We've pushed away from the holiday table and we're dialing into our 2019 kick off calls in 3, 2, 1. But before the inbox exacts its revenge, here's a different take on productivity."
collaboration  sharing  and  digital  productivity  skills  training  social  the  new  professional  it  as  a  service 
6 weeks ago by jonerp
FinancialForce and the quest to remake midmarket ERP for a digital world
"The latest release from FinancialForce builds in analytics and billing in the quest to remake midmarket ERP as agile and connected for a digital world"
cloud  erp  financials  and  supply  chain  crm  customer  experience  frictionless  enterprise  professional  services  user 
november 2018 by jonerp
Enterprise hits and misses – Oracle OpenWorld blowout coverage as event season hits its final push
"In the latest “Jon feels the road burn” version of hits and misses, he picks the highlights from the week’s biggest shows, the best of the enterprise web, and, as always – your weekly whiffs."
hits  and  misses  professional  services  retail  e-commerce  the  omni-channel  new  it  as  a  service 
october 2018 by jonerp
Enterprise hits and misses – recruiting tech needs a fix, vendor contract negotiations need transparency
"This week - why recruiting tech stinks, and how to fix it. Plus: contract negotiations pitfalls, and why product management is broken. Your whiffs include AI security preening and Google being Google."
hcm  and  the  digital  future  of  work  hits  misses  professional  services  talent  management  new  it  as  a  service 
september 2018 by jonerp
Oracle v Rimini Street – the saga continues with this round going to Oracle
"The case of Oracle v Rimini Street rolls on with the latest judgment in favor of Oracle but with further appeals likely."
it  service  management  professional  services  3pm 
august 2018 by jonerp
B2B Buyers are changing; we are all publishers now – answering the top audience questions
"Recently I put my content strategy for the B2B buyer to the live test. The audience had some terrific questions. Here's a rundown of the event and the top questions asked - with links to audio."
content  marketing  digital  and  the  new  professional  it  as  a  service 
august 2018 by jonerp
Cloud ERP is a non-starter without the right partners – inside FinancialForce’s partner strategy
"I often judge a software vendor by the health of its partner community. At Community Live, FinancialForce gave us the context behind a slew of partner announcements. Here's what they've accomplished since last year - and the challenges ahead."
hcm  and  the  digital  future  of  work  professional  services  new  it  as  a  service 
july 2018 by jonerp
Enterprise hits and misses – IT dies and is resurrected, while personalization tries to scale
"This week - a worthy debate about the death and rebirth of IT stems back to Nicholas Carr. Also: the problem of personalization at scale and the Dante's Inferno of ERP. Your whiffs include a brazen GDPR violation and the absurd cure to AI's problems."
crm  and  customer  experience  frictionless  enterprise  hits  misses  the  new  professional  it  as  a  service 
july 2018 by jonerp
How to squander an enterprise media relations day
"Once or twice a year, enterprise media are gather at your user event, eager to write about truly inspiring stories and unexpected news. What could go wrong? A lot, actually. Here's 13 ways to botch it up, presented as satire with snark on the house."
collaboration  sharing  and  digital  productivity  content  marketing  social  the  new  professional  it  as  a  service 
july 2018 by jonerp
AWS, HPE, Red Hat on 8 secrets of customer success with your SaaS vendor
"FinancialForce PSA customers AWS HPE and Red Hat talk about working with Customer Success Managers to get the best results from your SaaS vendor"
cloud  platforms  -  infrastructure  and  architecture  customer  service  management  frictionless  enterprise  professional  services  use  cases  xaas 
july 2018 by jonerp
Enterprise hits and misses – fighting through digital nightmares; IT does matter after all
"This week - fighting through digital nightmares, and overcoming bad legacy projects. Plus: turns out IT matters after all - but was Nicholas Carr wrong? DevOps is about culture, and Salesforce gets a cloudy report card. Whiffs run from silly to serious."
digital  skills  and  training  transformation  -  frictionless  enterprise  hits  misses  the  new  professional  it  as  a  service 
july 2018 by jonerp
FinancialForce Community Live in review – talking servitization, pros/cons of Salesforce platform and more
"FinancialForce Community Live raised great questions on servitization, platform and go-to-market for us to hash out. After the show, I sat down with Brian Sommer and dissected what we learned. Here is the embedded podcast, along with show notes organized by topic."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  the  new  professional  it  as  a  service  event  reports 
july 2018 by jonerp
McKinsey – the digital skills gap will get worse as cognitive automation intensifies
"The IT skills shortage is a topic notorious for the inflation of hot air. But there is plenty to digest in a new McKinsey report on the impact of automation. The data prompts a digital skills wake up call - but are we up to the task?"
digital  skills  and  training  transformation  -  frictionless  enterprise  hcm  the  future  of  work  new  professional  it  as  a  service 
july 2018 by jonerp
CommLive18 – FinancialForce employs Einstein for analytics, but not yet AI
"At CommLive18, FinancialForce launches PSA analytics and financials reporting powered by Salesforce Einstein analytics, but says AI may have to come from elsewhere"
analytics  planning  and  data  analysis  financials  hr  admin  payroll  machine  intelligence  ai  professional  services 
june 2018 by jonerp
Enterprise hits and misses – Buyers are changing, Workday is buying, and the Microsoft – Github debate continues
"This week - Another no-vacation-for-you surprise as Workday buys Adaptive Insights. The B2B buyer is changing faster than sales can keep up, and Microsoft's Github acquisition provokes debate - and a big whiff."
content  marketing  hits  and  misses  open  source  the  new  professional  it  as  a  service 
june 2018 by jonerp
More fun with email filters, from GDPR sanity to smarter enterprise news alerts
"It's Friday and enterprise minds are wandering. How about some fun with GDPR spam and PR embargo absurdity, and how to keep it from your inbox? Plus: illustrated tips on personalizing enterprise news alerts and social link notifications."
content  marketing  digital  skills  and  training  the  new  professional  it  as  a  service 
june 2018 by jonerp
Enterprise hits and misses – retail gets a digital report card and AI incrementalism gets a debate
"This week - retail gets a digital transformation checkup and the AI incrementalism debate is joined. Also: are lean, agile, and design thinking useful, or slick selling tools? Your whiffs include a close encounter with my LinkedIn doppelganger."
hits  and  misses  iot  robotics  ai  professional  services  retail  e-commerce  the  omni-channel  user  experience 
june 2018 by jonerp
The digital skills imperative – RPA and services leaders weigh in
"Without the right talent, digital transformation is a non-starter. But you can't approach digital skills like a checkmark in a box. To unravel that riddle, here's the views of top services and RPA leaders from a spring HfS event."
digital  skills  and  training  transformation  -  frictionless  enterprise  the  new  professional  it  as  a  service 
may 2018 by jonerp
Rimini Street inks landmark partnership deal with Salesforce – a conversation with Seth Ravin
"Rimini Street's partnership with Salesforce for supporting the Salesforce Sales and Service Clouds is novel, opening up exciting opportunities for customers. We have the detail."
crm  and  customer  experience  service  management  it  professional  services 
may 2018 by jonerp
Knowledge18 – ServiceNow is no longer an ITSM platform, it’s an experience platform
"It has been an interesting couple of days at its Knowledge18 in Las Vegas. Here’s a dive into why ServiceNow is hitting the right notes in the enterprise."
cloud  platforms  -  infrastructure  and  architecture  devops  nosql  the  open  source  stack  it  service  management  new  professional  as  a 
may 2018 by jonerp
Enterprise hits and misses – retail searches for metrics, cloud BI pushes towards adoption
"Every time I talk to someone about the viability of blockchain, I get challenged to show a real project beyond the obvious bitcoin use case. IBM has been working to build large enterprise projects blockchain and today they offered an irrefutable example that they have dubbed TrustChain, a blockchain that proves the provenance of jewelry by following the supply chain from mine to store."
analytics  planning  and  data  analysis  hits  misses  retail  e-commerce  the  omni-channel  new  professional  it  as  a  service 
april 2018 by jonerp
SAP Inside Track – 9 years in the making and still evolving
"SAP Inside Track grew from a small event in London to a global phenomenon. Here are my recollections of those early days with a peek into today."
digital  skills  and  training  professional  services 
april 2018 by jonerp
How Dell EMC is changing sales culture and results with data, Domo-style
"Getting salespeople to use a new tool is one of the biggest challenges in enterprise software. But Dell EMC's Matthew Coblentz had a plan. Here's how his team is using Domo to change how sales is done - with noteworthy results."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  new  professional  it  as  a  service  use  cases 
april 2018 by jonerp
Robotic process automation practitioners share sixteen hard-won lessons
"The robotic process automation experts at HfS FORA New York City had field lessons galore, and were eager to share. Here's my compilation of the most important RPA project tips and benefits I heard."
digital  skills  and  training  transformation  -  frictionless  enterprise  iot  robotics  ai  machine  intelligence  the  new  professional  it  as  a  service 
march 2018 by jonerp
4 ways to thrive in the robotic age without losing your humanity – an HfS FORA keynote review
"One of the most memorable keynotes of the year came via Tim Leberecht at HfS FORA New York City, which contrasted the robotic age against the need for business romantics. Here's why Leberecht's keynote mattered - and my critique."
digital  skills  and  training  future  of  work  iot  robotics  ai  machine  intelligence  the  new  professional  it  as  a  service 
march 2018 by jonerp
Accenture on why “citizen AI” will fail without rigorous testing for algorithmic bias - by @jonerp
"Accenture sees a bold new age of "citizen AI" ahead. But there's a warning attached: we better get testing right. Here's what Accenture told me about their efforts to root out data and algorithmic bias."
devops  nosql  and  the  open  source  stack  iot  robotics  ai  machine  intelligence  new  professional  it  as  a  service 
march 2018 by jonerp
“Don’t do an ML science experiment” – Mike Salvino on machine learning misconceptions, and what to do about them - by @jonerp #HfSFORA
"Machine learning misconceptions can sink an AI project. That was Mike Salvino's message to the service industry pros at HfS FORA New York City. Here's his ML pitfalls - and how to avoid them."
digital  skills  and  training  iot  robotics  ai  machine  intelligence  the  new  professional  it  as  a  service 
march 2018 by jonerp
How to screw up a vendor analyst day – in 12 simple steps - by @jonerp
"It's Friday, it's raining sludge, and I'm a wee bit cranky. What better topic than how to screw up a vendor analyst day? It's all in satirical fun, but the events here are pulled from real-life. Repeat at your own risk."
digital  skills  and  training  professional  services  the  new  it  as  a  service 
march 2018 by jonerp
Enterprise hits and misses – cyberwarfare gets a wake up call and automation forces a skills review - by @jonerp
"This week: why cyberwarfare needs a truce, and an automation career session from someone who gets it. Plus: AI-driven "coaching networks" and five emerging trends. The whiffs are plentiful - are you ready to get cognified?"
governing  identity  privacy  and  security  hits  misses  iot  robotics  ai  the  new  professional  it  as  a  service 
march 2018 by jonerp
Close the digital skills gap and gain the talent edge – lessons from diginomica’s diversity coverage - by @jonerp
"It's easy for workplace diversity to become a useless, feel good cliché. But there are field lessons and data that should be reckoned with. Here's my review of diginomica's recent diversity coverage."
digital  skills  and  training  diversity  hcm  the  future  of  work  new  professional  it  as  a  service 
february 2018 by jonerp
Capgemini’s Warner on the AI voice imperative – brands are falling behind on conversational commerce - by @jonerp
"Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review."
machine  intelligence  and  ai  professional  services  retail  e-commerce  the  omni-channel 
february 2018 by jonerp
diginomica 2017 – the year according to Dennis - by @dahowlett
"2017 is almost at an end; 2018 is around the corner. In the second of our annual reviews of the highlights of the year, Dennis Howlett offers his personal picks of the best of diginomica 2017. Customer stories feature heavily."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  transformation  frictionless  governing  identity  privacy  security  hcm  future  of  work  iot  robotics  ai  retail  e-commerce  omni-channel  new  professional  it  as  a  service  ux  application  design  blockchain 
december 2017 by jonerp
ServiceNow CMO – ‘We aren’t a cloud system of record, we’re a cloud system of action’ - by @derek_dupreez
"Cloud vendor ServiceNow has historically struggled to define itself in a market where HR, CRM and ERP rule - but that’s changing."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  it  service  management  the  new  professional  as  a 
november 2017 by jonerp
TrustRadius on how to make peer reviews matter for B2B buyers - by @bmosherzinck
"Customer reviews are a huge factor in B2C buying. But can B2B peer reviews reach the same level of relevance? TrustRadius says yes - here's how they're doing it."
content  marketing  digital  and  skills  training  professional  services 
november 2017 by jonerp
AI and Big Data – three years in the evolution of accounting - @brianssommer
"Every aspect of accounting processes, reports, curriculum and work is impacted by new technology. More changes are coming. How will the profession and academia respond?"
analytics  planning  and  data  analysis  digital  skills  training  transformation  -  frictionless  enterprise  future  of  work  professional  services 
october 2017 by jonerp
How @FinancialForce customers flex for change – video interviews - by @philww
"How FinancialForce customers flex for change, including growth, M&A, transition to XaaS, and evolving revenue recognition - 3 video interviews."
cloud  erp  financials  and  supply  chain  digital  transformation  -  frictionless  enterprise  professional  services 
september 2017 by jonerp
Exclusive – Sikka breaks silence as he exits a bruised Infosys - by @dahowlett
"VIshal Sikka speaks exclusively to diginomica in the aftermath of a board shake up following his recent resignation."
outsourcing  professional  services 
august 2017 by jonerp
PR is changing fast – and the authors of Startupland would know - by @jonerp
"I have bones of contention with PR. Two PR pros just wrote a book on PR called Startupland. What could go wrong? Check our debate on press releases, content, and tech differentiation."
content  marketing  digital  and  the  new  professional  it  as  a  service 
august 2017 by jonerp
Vishal Sikka, out as CEO and MD Infosys – ‘sickening’ distractions - by @dahowlett
"Vishal Sikka has stepped down as CEO and MD of Infosys. It has been a very difficult time for him as he faced an ongoing stream of fire fights coming from one of the co-founders."
outsourcing  professional  services 
august 2017 by jonerp
Enterprise hits and misses – automating deep learning and handling software audits - by @jonerp
"This week: why automating deep learning matters, and how to hedge against software audits. Plus: the omni-channel blues. Your whiffs include the most unflattering tech headlines of the week."
hits  and  misses  iot  robotics  ai  machine  intelligence  the  new  professional  it  as  a  service 
august 2017 by jonerp
Rethinking ERP buyers, from cloud ERP to vendor selection – with Gabriel Gheorghiu - by @jonerp
"What better way to debate a new ERP buyer report than with the author itself? That's exactly what I did with a new SelectHub report written by analyst Gabriel Gheorghiu. There are several surprises we must consider."
cloud  erp  financials  and  supply  chain  crm  customer  experience  digital  skills  training  professional  services 
august 2017 by jonerp
Enterprise learnings from the move to XaaS – everything as a service - by @philww
"Practical enterprise experience informs learnings from the move to XaaS - everything as a service - with lessons for CIOs, CTOs and CxOs across the business."
cloud  platforms  -  infrastructure  and  architecture  digital  transformation  frictionless  enterprise  professional  services 
august 2017 by jonerp
Computer Economics data shows IT spending optimism amidst tight budgets and disruptive tech - by @jonerp
"Computer Economics just issued a somewhat upbeat report on IT spending. However, I see some storm clouds, so I dug into the findings with Computer Economics' Frank Scavo."
cloud  platforms  -  infrastructure  and  architecture  digital  skills  training  the  new  professional  it  as  a  service 
july 2017 by jonerp
A CxO’s practical guide to surviving the as-a-service revolution - by @philww
"Are you ready for the shift to services? Find out when you read and respond to this CXO's practical guide to surviving the as-a-service revolution."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  transformation  frictionless  enterprise  professional  services 
july 2017 by jonerp
Huddle doubles down on document collaboration for enterprise - by @philww
"After a change of CEO to reset its growth trajectory, Huddle doubles down on helping government and large enterprise master complex document collaboration."
collaboration  sharing  and  digital  productivity  government  public  services  professional 
july 2017 by jonerp
Content curation is about moving from noise to context - by @jonerp
"Content curation is a lot more than just hitting the retweet button. Here's some answers to questions I've gotten about the value of curation, and some companies doing it right - or not."
content  marketing  digital  and  skills  training  the  new  professional  it  as  a  service 
june 2017 by jonerp
FinancialForce ‘ERP for services’ outsources HCM to ADP - by @philww #ffcomm17
"Salesforce-native applications vendor FinancialForce has outsourced its roadmap for HCM to ADP so that it can focus in on its 'ERP for services' vision."
cloud  erp  financials  and  supply  chain  hcm  the  digital  future  of  work  hr  admin  payroll  professional  services 
june 2017 by jonerp
ServiceNow CEO hits his 49th day in the job and speaks about digital’s dirty secret - by @derek_dupreez
"CEO John Donahoe took to the stage at the company’s annual Knowledge event in Orlando this week to discuss plans for the future of ServiceNow."
digital  transformation  -  frictionless  enterprise  it  service  management  the  new  professional  and  as  a 
may 2017 by jonerp
Infosys Q4 FY2017 results disappoint amid management distractions and execution challenges - by @dahowlett
"Infosys so-so results for Q4 FY2017 were overshadowed by ongoing public spats between a founder and the board. They served as a distraction that impacted the company."
outsourcing  professional  services  earnings  reports 
april 2017 by jonerp
Staying ahead of the robots – how should we approach skills development? - by @jonerp
"It's been two years since I addressed the challenge robotic automation poses to skills development. Plenty has happened since. Recent blog posts show that utopians and alarmists have more in common than they think. Here's some recent posts of note - and how my own thinking has changed."
digital  skills  and  training  machine  intelligence  ai  robotics  the  new  professional  it  as  a  service 
april 2017 by jonerp
An H1-B visa reality check- by @dahowlett
"The threat of canning the current H1-B visa gave the Indian heritage outsourcers something of a fright. Now they have to adjust business models. What does that mean for outsourcers, employees and customers?"
outsourcing  professional  services 
march 2017 by jonerp
Evaluating tech skills needs for 2017 – analytics, security, and soft skills rule the day - by @jonerp
"Tech skills data is full of false promises and over-hyped salaries. But if you dig, you'll find important clues to emerging skills - and where enterprise projects are headed. Here's my opinionated review of 2017 tech skills projections."
analytics  planning  and  data  analysis  digital  skills  training  future  of  work  the  new  professional  it  as  a  service  user  experience 
march 2017 by jonerp
Agile development surprises – growth modest, but large enterprises buy in - by @jonerp
"Yeah, I'm an agile development fanboy. That's why I need data to keep my idealism in check. Computer Economics' new survey on agile development challenged my thinking. Insights behind the report bring clarity to agile's relevance - and explain why barriers to adoption persist."
digital  skills  and  training  frictionless  enterprise  the  new  professional  it  as  a  service 
february 2017 by jonerp
The rocky road to digital transformation – CEO Infosys under fire - by @dahowlett
"Infosys is never far from the media spotlight. This time, media is focusing on the wrong topic. Instead of worrying about internal disagreements about Panaya's acquisition cost, media needs to focus on Panaya's impact."
machine  intelligence  and  ai  outsourcing  professional  services 
february 2017 by jonerp
How NRF 2017 changed my thinking on retail trends – a semi-visual tour - by @jonerp
"I headed to the NRF retail extravaganza with burning questions about how retailers succeed in Amazon's shadow. Thanks to a slew of meetings and demos with startups, analysts, and assorted industry players, I got some answers. Here's a five point roundup, complete with graphics and videos."
analytics  planning  and  data  analysis  crm  customer  experience  e-commerce  retail  the  omni-channel  new  professional  it  as  a  service 
february 2017 by jonerp
How to survive as a Dinosaur and not die as a Unicorn
"It’s the circle of life, and now digitalization. Start-up Unicorns suffer infant mortality, while established Dinosaurs die at the hands of other Unicorns."
cloud  erp  financials  and  supply  chain  digital  transformation  -  frictionless  enterprise  professional  services 
february 2017 by jonerp
Enterprise blockchain update – Acronis Notary goes live, Hyperledger gains enthusiasts - by @jonerp
"The Acumatica Summit provided the first - but likely not the last - blockchain keynote demo of the year. This one had some legs, with live product from Acronis. I spoke to the Acronis team afterwards, and shot a quick video. My chat with two Hyperledger enthusiasts adds more on why 2017 is a big year for blockchain. Not for hype, but for proving use cases at scale."
digital  skills  and  training  internet  of  things  the  new  professional  it  as  a  service  blockchain 
february 2017 by jonerp
Bootstrapping your big data training – how I grade The Great Courses’ big data analytics course
"To polish my analytics chops, I took a 24 class analytics course online. Here's my review of The Great Courses' Big Data Analytics offering - as well as some big data misconceptions highlighted by the instructor. Short version: this course works well for certain skill levels, but not others."
analytics  planning  and  data  analysis  digital  skills  training  the  new  professional  it  as  a  service 
january 2017 by jonerp
Cloud ERP adoption – @EricKimberling reveals surprising data and misconceptions - by @jonerp
"Eric Kimberling of Panoroma Consulting has some interesting views - and data - on cloud ERP adoption. But when we got into a back-and-forth about cloud ERP versus SaaS, it led us to the age-old ERP issue of over-customization. How do you advise clients determined to head down a problematic path?"
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  professional  services  the  new  it  as  a  service 
january 2017 by jonerp
This services firm retains staff by tracking their daily happiness
"IT professional services firm Traction on Demand keeps talent turnover below 5% by making sure employees are at least 72% happy in their work."
analytics  planning  and  data  analysis  crm  customer  experience  professional  services  talent  management 
january 2017 by jonerp
Debating hot tech skills for 2016 – will AI, low code and big data justify the hype? - by @jonerp
"Yes - I took the cheese again. Experts Exchange dangled some hot tech skills predictions for 2017 in front of me. I couldn't resist some back-and-forth. We got into AI. machine learning, big data, security, and... low code?"
digital  skills  and  training  future  of  work  iot  robotics  ai  the  new  professional  it  as  a  service 
january 2017 by jonerp
FinancialForce signs hotshot CEO to lead cloud ERP surge - by @philww
"FinancialForce signs former Salesforce platform chief Tod Nielsen to succeed Jeremy Roche as CEO in anticipation of cloud ERP tipping point"
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  professional  services 
january 2017 by jonerp
Integrator as a 4-letter word – can SIs transform? - by @philww
"Historic practices mean systems integrator is almost a 4-letter word - can SIs really transform to meet enterprise needs in a digital era?"
crm  and  customer  experience  digital  transformation  -  frictionless  enterprise  professional  services 
december 2016 by jonerp
IT spending and staffing in 2017 – Computer Economics on the CIO’s cloud predicament - by @jonerp
"I'm always on the lookout for fresh data that shows how CIOs are faring amidst the dual pressures of efficiency and transformation. Enter Computer Economics’ IT Spending and Staffing Outlook for 2017. The results are a tricky mix of pros and cons. Frank Scavo of Computer Economics addresses my burning questions."
cloud  platforms  -  infrastructure  and  architecture  digital  transformation  frictionless  enterprise  outsourcing  the  new  professional  it  as  a  service 
december 2016 by jonerp
Deloitte’s CIO report – culture and talent present a digital obstacle - by @jonerp
"The UK version of Deloitte's CIO survey is a revealing look at CIOs in transition - and the talent issues holding them back. Here's my critical review."
digital  skills  and  training  transformation  -  frictionless  enterprise  future  of  work  hcm  the  talent  management  new  professional  it  as  a  service 
december 2016 by jonerp
Talking project failure and ERP vendor rankings with @erickimberling - by @jonerp
"I have a beef with vendor rankings and quadrants. Panorama Consulting just issued their top ten ERP vendor rankings. Sound like a great basis for a spicy conversation. Here's the results of the survey, along with Eric Kimberling's response to my critiques. We also dig into ERP project failures research to get some facts straight."
cloud  erp  financials  and  supply  chain  digital  skills  training  the  new  professional  it  as  a  service 
december 2016 by jonerp
SAP’s Mike Ettling on the cloud ‘haves’ and ‘have-nots’ - by @philww
"Enterprises, vendors and their partners must adopt a new mindset to avoid becoming cloud 'have-nots', SAP SuccessFactors president Mike Ettling tells me."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  hcm  the  digital  future  of  work  professional  services 
december 2016 by jonerp
Digital skills amidst bots and services – a diginomica best-of - by @jonerp
"At diginomica, we like to grapple with digital skills and services industry disruptions. We often find ourselves in the middle of debates over the gig economy or work futures. Here's my hand-picked best-of from our coverage of "The new professional and IT as a service."
digital  skills  and  training  diversity  future  of  work  hcm  the  robotics  new  professional  it  as  a  service 
november 2016 by jonerp
Bedeviled by no fault found? You can blame the data - by @philww
"Estimates suggest on average 20% of B2B service calls are no fault found, costing industry untold sums. Blame poor data, processes and misaligned incentives."
customer  service  management  internet  of  things  professional  services 
november 2016 by jonerp
If baseball stats can be visualized, why not corporate data? - by @jonerp
"Data scientists could learn a lot from baseball stat buffs. Eli Ben-Porat fits that description. His affinity for crunching baseball numbers led him to a new data cleansing and visualization workflow, using Alteryx and Tableau. The approach has implications far beyond baseball."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  new  professional  it  as  a  service  use  cases 
october 2016 by jonerp
Turbo-boost your curation to break through the noise - by @jonerp
"We're all curators, but often in a half-baked way. There is value in taking it further. Here's my motivational case on why it's worth the effort - along with some real world examples from enterprisey curators."
content  marketing  digital  and  skills  training  mobile  the  new  professional  it  as  a  service 
october 2016 by jonerp
Watch out Accenture, Deloitte – here comes Wip-pirio - by @philww
"Can acquisition by Indian outsourcer Wipro put cloud IT services pioneer Appirio back in contention for market leadership against Accenture Deloitte et al?"
crm  and  customer  experience  hcm  the  digital  future  of  work  outsourcing  professional  services 
october 2016 by jonerp
Speak out, step up and sacrifice – top tips on diversity - by @madbennett
"Diversity was a dominant theme at this year's Dreamforce. Madeline Bennett sums up some of her top learnings from the week."
diversity  hcm  and  the  digital  future  of  work  new  professional  it  as  a  service  dreamforce16 
october 2016 by jonerp
Wipro buys Salesforce integrator Appirio for $500m - by @philww
"Indian IT services and outsourcing giant Wipro buys Appirio, a pioneer cloud integrator with big Salesforce and Workday practices."
crm  and  customer  experience  hcm  the  digital  future  of  work  outsourcing  professional  services 
october 2016 by jonerp
Enterprise hits and misses – debating work futures and the digital end game - by @jonerp
"In this edition - debating the future of work via fresh ideas from the Next:Economy conference. Also: what the heck is "OneOffice" and the digital end game? Plus DevOps over outsourcing, and AI over everybody. Your whiffs include Samsung's matchbook, err, I mean phone, and calling BS on Google's UX superiority."
digital  skills  and  training  hcm  the  future  of  work  hits  misses  new  professional  it  as  a  service 
october 2016 by jonerp
Cognizant self reports possible bribery probe, fires founding president - by @dahowlett
"Cognizant is in trouble as it self reports possible bribery as it relates to certain of its Indian facilities. This is much more than a setback for the company. This is a setback for the Indian heritage outsourcers."
it  service  management  outsourcing  professional  services 
october 2016 by jonerp
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