"Costco piles them high, sells them on out of huge warehouses. Trouble is, so does Amazon..."

"As Dreamforce begins to wind down, I had the chance to sit down to chew the fat with co-CEO Keith Block on a variety of Salesforce-related topics."

"Dreamforce is set for liftoff - but what does that mean for retailers? Is personalization starting to have an ROI impact? And how do you find your retail tribe and content at this show? Salesforce's Dwight Moore gave me the lowdown."

"I went to Shop.org 2018 with the goal of finding out how retailers are winning - and what stands in the way. I found some surprises, as well as fresh data from IHL Group that takes the sensationalism out of storefront closings."

"There's no land's end in sight yet for the beleagured US retailer in pursuit of an omni-channel future."

"President Trump tweets up a good trade war, but Alibaba has a warning for the White House."

"As I prep for Shop.org, now is the time to pull out the best retail stories I have yet to write about. Here's how Milk Makeup competes with the retail giants - and how Salesforce Commerce Cloud enters the picture."

"Macy's CEO sees the omni-channel balance being achieved at last, but Wall Street investors remain unconvinced."

"Art Peck is loving the store, loving digital and loving data - preaching omni--channel religion."

"With Shop.org 2018 right around the corner, here's five questions I'm chasing on retail's digital winners - and losers. And yeah, Alexa is in there somewhere."

"This week - a summer retail blowout, with an omni-channel winners and losers update. Plus: IBM Watson's healthcare forays got a media spanking, but were the right issues aired? Enterprise analytics, programming ethics - and whiffs-a-plenty."

"Strong e-commerce growth, a passage to India closed and tech innovation a priority - omni-channel retail in action for Walmart."

"Nordstrom's seeing its omni-channel play working out in a way that JC Penney can only look on at and wonder where it all went wrong."

"M&S is a 'burning platform' says chairman Archie Norman - but can the ship be saved?"

"Ocado’s tech story keeps getting stronger, even if it comes at a cost to the bottom line."

"This week: retailers get serious about data and analytics while Amazon gets called out on privacy. An Agile Manifesto author rails on "faux agile", debate ensues. Your whiffs include the perils of live mics, and the dumbest smart lock in the world."

"At Salesforce Connections 2018, B2B Commerce was officially announced. I asked Salesforce executives why this announcement matters, and gut checked it with customers. Here's what I learned."

"Highly-personalised and very smart - the online grocery store of tomorrow is still taking shape with a big ‘to-do’ list."

"This week - retail gets a digital transformation checkup and the AI incrementalism debate is joined. Also: are lean, agile, and design thinking useful, or slick selling tools? Your whiffs include a close encounter with my LinkedIn doppelganger."

"How’s transformation going at Kohl’s, Urban Outfitters, Ralph Lauren and GAP?"

"Wendy's and Papa John's are two firms in need of a digital boost, but can they get their acts together in a turbulent fast food market?"

"My last talk with DataStax CEO Billy Bosworth left us with unfinished business. We address that by poking holes in disruption infatuation. Bosworth makes his case for a different model: transformative cloud apps powered by a hybrid cloud."

"This week: Domino's is winning in digital, McDonald's not so much. Google wants Microsoft's enterprise cloud business, and blockchain's supply chain limitations are assessed. And: ridiculous whiffs, including premature project celebrations."

"Every time I talk to someone about the viability of blockchain, I get challenged to show a real project beyond the obvious bitcoin use case. IBM has been working to build large enterprise projects blockchain and today they offered an irrefutable example that they have dubbed TrustChain, a blockchain that proves the provenance of jewelry by following the supply chain from mine to store."

"What technology is working well in shops and how to measure its worth - some use case exemplars."

"Can data science make the difference between winning and losing in retail? Dunnhumby's answer is yes - but with a big catch. You have to get the value proposition right. Their Retail Performance Index explains why."

"Workday CEO Aneel Bhusri talks about the future of HCM analytics, enterprise applications, vertical markets and customer satisfaction."

Bed, Bath & Beyond's digital direction has been furnished with more detail, but it's still not clear whether this is a vision or a wish list...

"Mobile commerce has yet to achieve its potential, held back by app proliferation and consumer (dis)trust. Magento's Peter Sheldon thinks progressive web apps can change that."

"Empowering store associates with technology is becoming a key strategy for retailers of all sizes. But for City Furniture, its legacy back-end was a big obstacle. Here's what it did about it."

"Hudson's Bay Company has a hell of a lot to do in terms of tech upgrades. That's going to include payment systems after 5 million cards were involved in a massive data breach."

"The Hudson's Bay Company has had a turbulent year, but a new CEO's now in place and talking up the need to be creative around retail customers, online and offline."

"This week: Extracting lessons from Cambridge Analytica's ethical morass. Plus: the art of negotiating AI projects, and minimizing "risk bias." Google and Uber face setbacks worth watching. And yes, loads of goofy and baffling whiffs."

"Retailers need to embed tech into the corporate DNA rather than putting lipstick on a pig."

"At Domopalooza 2017, Target's story of data transformation at scale was a show highlight. But as Target's Ben Schein shared this year, empowering decision makers with data is just the beginning."

"Walmart is expanding its online grocery delivery business, but is it moving fast enough to hold off the threat from Amazon? CEO Greg Foran makes his pitch."

"This week: AI's disruptive impact on the legal system (and hacking it from within). Also: why software user events need a rethink. Your whiffs include failed Twitter apps, and robots flipping burgers (and humans)."

"If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It's all about the app."

"Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP."

"Walmart saw its Q4 e-commerce numbers more than halved on those in Q3. Wall Street didn't like that one little bit, despite the retailer's insistence on playing a long game."

"When you're a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge."

"At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?"

"Once upon a time the Avon Lady was a business innovation. Those days are gone and the 130 year old cosmetics giant badly needs a modernizing digital makeover."

"Pepsi's not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald's - and now is not the time for 'wait and see'."

"Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review."

"My tour of NRF 2018 retail demos was a dizzying mixture of the clever and the overhyped. Here's an illustrated review of this year's winners, with a bias towards practical tech retailers can use this year."

"Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain."

"Amazon Go attracted plenty of attention but there is more than the superficial experience to contemplate."

"At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking."

"NRF 2018 contradicts the retail apocalypse storyline. But the online/store convergence comes with data obstacles. Here's five insights and surprises - plus my show demo awards so far."

"Retail transformation sounds great - until you hit a data wall. Live at NRF 2018, DAVIDsTEA told me how they turned their loyalty program data into a much broader effort. Their partner AgilOne was on hand to help share the results."

"Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete."

"Footwear and apparel giant Nike tells investors that digital is enabling a better “price-value relationship” with its customers."

"How real-time can personalization get? What does AI have to offer retailers? And is there a purchase conversion impact? Here's what I learned from Reflektion."

"Brexit, diversity, broadband and Trump - items on Stuart's 2017 look back."

"2017 is almost at an end; 2018 is around the corner. In the second of our annual reviews of the highlights of the year, Dennis Howlett offers his personal picks of the best of diginomica 2017. Customer stories feature heavily."

"Lands End CEO Jerome Griffith can see signs of the retailer's shift to digital paying off, but there's still a long way to go to turn around the brand."

"The almost daily diet of retail closures is spreading. Currently, big-ticket household goods stores are in the spotlight but they are far from alone. Is this the Amazon effect?"

"Thomas Cook is seeing more and more business coming from online sales which is encouraging it to close more stores. Omni-channel thinking in action."

"This week: Black Friday and Cyber Monday are in the books - we glean insights from the chaos. Plus: B2B buyers face a dichotomy - why technology buying remains a conundrum. Your whiffs include Twitter potshots, breaches, and an unfair/hilarious video about Millennials."

"Cyber Monday met expectations and delivered a set of record numbers, particularly around mobile platforms. "

"This week: the consequences of AI enterprises need to reckon with. Plus: consumer brand-pimping versus buyer trust. And - Uber drives though the mud again. Plus my first pre-whiff ever."

"It's nearly time for the Holidays and that means retail wars. On eve of battle, GAP and Nordstrom update on their omni-channel capabilities."

"This week: it's omni-channel or bust as holiday season kicks in. Plus: do digital with a capital D - or don't bother. Dreamforce gets a wrap, and you get your weekly whiffs."

"This week: McDonald's goes for the digital trojan horse against Starbucks, while Dunkin' brews their own. Plus: blockchain earns credibility from real-world advancements. Your whiffs include live music on planes - and I get a Halloween whiff called on myself."

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Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris Derek du Preez
4:21am
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris
Today, October 18th 4:21am
· Derek du Preez
· cloud platforms - infrastructure and architecture
crm and customer experience
digital enterprise in the real world
e-commerce
retail e-commerce and the omni-channel
use cases

Naveen Kandasami, global IT executive director at Sealed Air, explains how the company is standardising and transforming with SAP Hybris."

"Carsten Thoma, president of SAP Hybris, gives us his rundown on the company’s focus for creating an enablement and engagement platform."

"At Oracle OpenWorld, The Gap’s Intermix brand was hailed as the first in its portfolio to make the trip to the cloud, but other passengers aren’t far behind."

"Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a "tools will save us" mentality, says Bernard Chung of SAP Hybris."

"Driving supply chain innovation is hard. This is why I have a soft spot in my heart for technology innovators. As I sit with my coffee, I am reviewing a response by a large system integrator to a client that is just bad. Really BAD. The large system integrator is blindly recommending the technology they know and not the full range of products. The client is looking for innovative solutions, and the consultant is hawking yesterday’s approaches. Buyer beware!"

"Disruption isn't a bad thing, suggests PepsiCo CEO Indra Nooyi, as the CPG giant gets serious about e-commerce."

"In search of retail intelligence, I cornered Rob Garf of Salesforce. We examined the dilemma of known and unknown visitors, and what Salesforce is doing about retail AI with Einstein."

"The Salesforce product line has always been distinctly horizontal, meaning it’s a general set of tools that can be used across any industry. The company has left it to customers, partners and developers to build industry-specific tools on top of the platform. This began to shift ever so slightly last year when Salesforce took a turn toward the vertical"

"At Shop.org 2017, NetSuite's Commerce chief took a stance against AI hyperbole. We also got into the modern back office as antidote to the omni-channel blues. Bonus: an Oracle update."

"During a Chinese e-commerce workshop at Shop.org 2017, I got a firsthand view of an e-commerce launch in China. The story told by Revolve and Lime Crime has lessons that go well beyond China."

"No brand would object to generating more user-generated content - but it's not that easy. At Shop.org 2017, Carhartt shared how they upped their UGC game, and why it matters."

"arnes & Noble has never lost its love for its stores, but the problems for new CEO Demos Parneros remain the same omni-shambles that we've seen for the past few years."

"Amazon’s purchase of Whole Foods has the potential to shake up the US retail industry. But to get it right, the ecommerce giant needs to ensure it doesn’t throw the customer experience baby out with the cultural bathwater."

"When Ocado put robots in its warehouse, it was the culmination of a 17-year journey to digitally transform the retail grocery industry. Here's the outcome."

"Onwards to $20 billion run rate, says Salesforce CEO Marc Benioff and the start of Chapter Three of the enterprise cloud firm's growth story. "