"What technology is working well in shops and how to measure its worth - some use case exemplars."

"Can data science make the difference between winning and losing in retail? Dunnhumby's answer is yes - but with a big catch. You have to get the value proposition right. Their Retail Performance Index explains why."

"Workday CEO Aneel Bhusri talks about the future of HCM analytics, enterprise applications, vertical markets and customer satisfaction."

Bed, Bath & Beyond's digital direction has been furnished with more detail, but it's still not clear whether this is a vision or a wish list...

"Mobile commerce has yet to achieve its potential, held back by app proliferation and consumer (dis)trust. Magento's Peter Sheldon thinks progressive web apps can change that."

"Empowering store associates with technology is becoming a key strategy for retailers of all sizes. But for City Furniture, its legacy back-end was a big obstacle. Here's what it did about it."

"Hudson's Bay Company has a hell of a lot to do in terms of tech upgrades. That's going to include payment systems after 5 million cards were involved in a massive data breach."

"The Hudson's Bay Company has had a turbulent year, but a new CEO's now in place and talking up the need to be creative around retail customers, online and offline."

"This week: Extracting lessons from Cambridge Analytica's ethical morass. Plus: the art of negotiating AI projects, and minimizing "risk bias." Google and Uber face setbacks worth watching. And yes, loads of goofy and baffling whiffs."

"Retailers need to embed tech into the corporate DNA rather than putting lipstick on a pig."

"At Domopalooza 2017, Target's story of data transformation at scale was a show highlight. But as Target's Ben Schein shared this year, empowering decision makers with data is just the beginning."

"Walmart is expanding its online grocery delivery business, but is it moving fast enough to hold off the threat from Amazon? CEO Greg Foran makes his pitch."

"This week: AI's disruptive impact on the legal system (and hacking it from within). Also: why software user events need a rethink. Your whiffs include failed Twitter apps, and robots flipping burgers (and humans)."

"If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It's all about the app."

"Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP."

"Walmart saw its Q4 e-commerce numbers more than halved on those in Q3. Wall Street didn't like that one little bit, despite the retailer's insistence on playing a long game."

"When you're a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge."

"At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?"

"Once upon a time the Avon Lady was a business innovation. Those days are gone and the 130 year old cosmetics giant badly needs a modernizing digital makeover."

"Pepsi's not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald's - and now is not the time for 'wait and see'."

"Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review."

"My tour of NRF 2018 retail demos was a dizzying mixture of the clever and the overhyped. Here's an illustrated review of this year's winners, with a bias towards practical tech retailers can use this year."

"Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain."

"Amazon Go attracted plenty of attention but there is more than the superficial experience to contemplate."

"At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking."

"NRF 2018 contradicts the retail apocalypse storyline. But the online/store convergence comes with data obstacles. Here's five insights and surprises - plus my show demo awards so far."

"Retail transformation sounds great - until you hit a data wall. Live at NRF 2018, DAVIDsTEA told me how they turned their loyalty program data into a much broader effort. Their partner AgilOne was on hand to help share the results."

"Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete."

"Footwear and apparel giant Nike tells investors that digital is enabling a better “price-value relationship” with its customers."

"How real-time can personalization get? What does AI have to offer retailers? And is there a purchase conversion impact? Here's what I learned from Reflektion."

"Brexit, diversity, broadband and Trump - items on Stuart's 2017 look back."

"2017 is almost at an end; 2018 is around the corner. In the second of our annual reviews of the highlights of the year, Dennis Howlett offers his personal picks of the best of diginomica 2017. Customer stories feature heavily."

"Lands End CEO Jerome Griffith can see signs of the retailer's shift to digital paying off, but there's still a long way to go to turn around the brand."

"The almost daily diet of retail closures is spreading. Currently, big-ticket household goods stores are in the spotlight but they are far from alone. Is this the Amazon effect?"

"Thomas Cook is seeing more and more business coming from online sales which is encouraging it to close more stores. Omni-channel thinking in action."

"This week: Black Friday and Cyber Monday are in the books - we glean insights from the chaos. Plus: B2B buyers face a dichotomy - why technology buying remains a conundrum. Your whiffs include Twitter potshots, breaches, and an unfair/hilarious video about Millennials."

"Cyber Monday met expectations and delivered a set of record numbers, particularly around mobile platforms. "

"This week: the consequences of AI enterprises need to reckon with. Plus: consumer brand-pimping versus buyer trust. And - Uber drives though the mud again. Plus my first pre-whiff ever."

"It's nearly time for the Holidays and that means retail wars. On eve of battle, GAP and Nordstrom update on their omni-channel capabilities."

"This week: it's omni-channel or bust as holiday season kicks in. Plus: do digital with a capital D - or don't bother. Dreamforce gets a wrap, and you get your weekly whiffs."

"This week: McDonald's goes for the digital trojan horse against Starbucks, while Dunkin' brews their own. Plus: blockchain earns credibility from real-world advancements. Your whiffs include live music on planes - and I get a Halloween whiff called on myself."

"jonwreed
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Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris Derek du Preez
4:21am
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris
Today, October 18th 4:21am
· Derek du Preez
· cloud platforms - infrastructure and architecture
crm and customer experience
digital enterprise in the real world
e-commerce
retail e-commerce and the omni-channel
use cases

Naveen Kandasami, global IT executive director at Sealed Air, explains how the company is standardising and transforming with SAP Hybris."

"Carsten Thoma, president of SAP Hybris, gives us his rundown on the company’s focus for creating an enablement and engagement platform."

"At Oracle OpenWorld, The Gap’s Intermix brand was hailed as the first in its portfolio to make the trip to the cloud, but other passengers aren’t far behind."

"Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a "tools will save us" mentality, says Bernard Chung of SAP Hybris."

"Driving supply chain innovation is hard. This is why I have a soft spot in my heart for technology innovators. As I sit with my coffee, I am reviewing a response by a large system integrator to a client that is just bad. Really BAD. The large system integrator is blindly recommending the technology they know and not the full range of products. The client is looking for innovative solutions, and the consultant is hawking yesterday’s approaches. Buyer beware!"

"Disruption isn't a bad thing, suggests PepsiCo CEO Indra Nooyi, as the CPG giant gets serious about e-commerce."

"In search of retail intelligence, I cornered Rob Garf of Salesforce. We examined the dilemma of known and unknown visitors, and what Salesforce is doing about retail AI with Einstein."

"The Salesforce product line has always been distinctly horizontal, meaning it’s a general set of tools that can be used across any industry. The company has left it to customers, partners and developers to build industry-specific tools on top of the platform. This began to shift ever so slightly last year when Salesforce took a turn toward the vertical"

"At Shop.org 2017, NetSuite's Commerce chief took a stance against AI hyperbole. We also got into the modern back office as antidote to the omni-channel blues. Bonus: an Oracle update."

"During a Chinese e-commerce workshop at Shop.org 2017, I got a firsthand view of an e-commerce launch in China. The story told by Revolve and Lime Crime has lessons that go well beyond China."

"No brand would object to generating more user-generated content - but it's not that easy. At Shop.org 2017, Carhartt shared how they upped their UGC game, and why it matters."

"arnes & Noble has never lost its love for its stores, but the problems for new CEO Demos Parneros remain the same omni-shambles that we've seen for the past few years."

"Amazon’s purchase of Whole Foods has the potential to shake up the US retail industry. But to get it right, the ecommerce giant needs to ensure it doesn’t throw the customer experience baby out with the cultural bathwater."

"When Ocado put robots in its warehouse, it was the culmination of a 17-year journey to digitally transform the retail grocery industry. Here's the outcome."

"Onwards to $20 billion run rate, says Salesforce CEO Marc Benioff and the start of Chapter Three of the enterprise cloud firm's growth story. "

"This week - a retail pulse check shows storefronts are fighting back by re-inventing. AI and jobs optimists bolster their case while Elon Musk fires flares. And: some very whiffy awards."

"Sneaker retailer Foot Locker is turning to digital to keep up with more fickle customers, but can it keep up the pace to reach the finish line?"

"What's an online retailer got to do to get some respect these days? GAP CEO Art Peck feels the recognition isn't there that his firm deserves."

"Amazon is buying Whole Foods, a gambit that could put more pressure on Walmart's dependence on grocery revenue. Just as well e-commerce growth is still healthy then."

"Not long ago, the overwhelming desire in retail was to prove you could be as Amazon as Amazon. Now it's about bringing legacy physical assets into play alongside the digital ambitions."

"JC Penney's articulated a strong omni-channel argument, but Wall Street's not convinced, sending the stock price to a new low."

"The German sportswear brand is seeing a huge shift in demand for where its customers want to buy Adidas goods, with more moving online."

"
91% of us unsubscribe from emails (Salesforce)
44% of direct mail is never opened (NewsCred)
60% of us opt out of mobile push notifications (Kahuna)
Over $280 billion is abandoned in digital shopping carts, every year (Google)

Round 3, in the form of Extreme Personalization, is now upon us..."

"You gotta invest to expand. A mantra that finds favour at Amazon, but less so it seems with Wall Street..."

"A tin of Campbell's tomato soup may be a great accompaniment to a grilled cheese sandwich, but comfort food isn't enough for success. That's why a 148 year old CPG firm wants to reinvent itself as an e-commerce company."

"Infor's retail ambitions were on display at Inforum 2017. But Amazon's acquisition of Whole Foods adds a whole new twist. Here's what we learned."

"Pier 1 Imports has a loyal customer base and growing e-commerce presence. But in an omni-channel retail world, that's holding position, not a growth strategy."

"CEO of eCommerce platform Magento, Mark Lavelle, explains how because of readily available compute power, retailers should be competing on experience."

"As first reported by CNBC on Wednesday, retail and e-commerce giant Wal-Mart notified some of its technology partners that they need to move their information assets away from Amazon Web Services if they want to continue doing business.

This move certainly comes as no surprise to many, as the two companies are long-standing rivals in their respective quests to dominate the world of retail."

"Amazon just made a knock out bid for Whole Foods. This has the potential to fundamentally change the retail landscape. Both benefit from modern technology."

"Sales forecasting is becoming a lot more sophisticated as solutions ingest and work with external data sources, augmented with machine learning. This story focuses upon Optymyze."

"Gap managed to impress Wall Street by beating expectations with its latest quarterly numbers, but the harsh reality is that it's being kept buoyant by Old Navy. Meanwhile the retailer is still at "foundational" level when it comes to digital."

"The US-based lingerie manufacturer and retailer achieved a 38 percent rise in conversion rates using a new tool, Ascend, from Sentient Technologies."

"Starbucks was a early starter when it came to recognising the need to adapt to the oncoming digital disruption of retail. CEO Kevin Johnson and Chairman Howard Schultz have some tips for those now struggling with the same issue."

"SuiteWorld 17 was more than a transition show for NetSuite. The company, many times lightheartedly, sought to allay customers or prospects concerns re: the future of the company, its people or its products. They did that very well."

"Digitally-enabled ordering and delivery is the future for the McDonald's Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber."

"Spanish start-up takes big data approach to enabling retailers and consumer brands to identify in-store hot zones, blind spots and new opportunities to improve layouts."

"Collaboration is the catalyst for digital transformation and new ways of working at 300-year old liquor group Rémy Cointreau."

"It's not easy to change how a business uses data. Now trying doing that at Target scale. At Domopalooza 2017, Target's Ben Schein and Lisa Roath shared their data adventures from the BI team and business user view. In this installment, I look at how Schein used Domo to build momentum for real time data at Target - and how decision making is changing as a result. Bonus: some Black Friday war room gotchas and fixes."