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Has mobile commerce turned a corner? – @RetailRobGarf reveals Salesforce’s holiday retail data - by @jonerp #NRF2018
"At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking."
analytics  planning  and  data  analysis  e-commerce  mobile  retail  the  omni-channel  ux  application  design 
13 hours ago by jonerp
#NRF2018 live – retail apocalypse? No. Data problems and store/online convergence? Yes. - by @jonerp
"NRF 2018 contradicts the retail apocalypse storyline. But the online/store convergence comes with data obstacles. Here's five insights and surprises - plus my show demo awards so far."
analytics  planning  and  data  analysis  e-commerce  retail  the  omni-channel 
5 days ago by jonerp
#NRF2018 live – How DAVIDsTEA uses loyalty program data to change experiences – and results - by @jonerp
"Retail transformation sounds great - until you hit a data wall. Live at NRF 2018, DAVIDsTEA told me how they turned their loyalty program data into a much broader effort. Their partner AgilOne was on hand to help share the results."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  use  cases 
6 days ago by jonerp
NRF 2018 preview – retail demos will show if AI and augmented reality are ready for prime time - by @jonerp
"Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete."
e-commerce  mobile  retail  and  the  omni-channel  user  experience 
11 days ago by jonerp
Nike focuses on digital membership and “relentless flow of innovation” - by @derek_dupreez
"Footwear and apparel giant Nike tells investors that digital is enabling a better “price-value relationship” with its customers."
e-commerce  retail  and  the  omni-channel 
15 days ago by jonerp
Retail and AI in 2018 – can Reflektion help solve retail’s personalization challenges? - by @jonerp
"How real-time can personalization get? What does AI have to offer retailers? And is there a purchase conversion impact? Here's what I learned from Reflektion."
analytics  planning  and  data  analysis  crm  customer  experience  e-commerce  retail  the  omni-channel 
19 days ago by jonerp
diginomica 2017 – the year according to Dennis - by @dahowlett
"2017 is almost at an end; 2018 is around the corner. In the second of our annual reviews of the highlights of the year, Dennis Howlett offers his personal picks of the best of diginomica 2017. Customer stories feature heavily."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  transformation  frictionless  governing  identity  privacy  security  hcm  future  of  work  iot  robotics  ai  retail  e-commerce  omni-channel  new  professional  it  as  a  service  ux  application  design  blockchain 
4 weeks ago by jonerp
Digital progress for Lands End, but land’s end not yet in sight for US heritage brand - by @whostu
"Lands End CEO Jerome Griffith can see signs of the retailer's shift to digital paying off, but there's still a long way to go to turn around the brand."
analytics  planning  and  data  analysis  retail  e-commerce  the  omni-channel 
6 weeks ago by jonerp
RBS, Feather and Black, Thomas Cook, Toys ‘R’ Us and Multiyork. Symptoms of retail carnage courtesy of Amazon and omnichannel? - by @dahowlett
"The almost daily diet of retail closures is spreading. Currently, big-ticket household goods stores are in the spotlight but they are far from alone. Is this the Amazon effect?"
retail  e-commerce  and  the  omni-channel 
7 weeks ago by jonerp
The price of omni-channel success at Thomas Cook is job cuts - by @whostu
"Thomas Cook is seeing more and more business coming from online sales which is encouraging it to close more stores. Omni-channel thinking in action."
retail  e-commerce  and  the  omni-channel 
7 weeks ago by jonerp
Enterprise hits and misses – Black Friday gets a retail assessment, B2B buyers face a dichotomy - by @jonerpy
"This week: Black Friday and Cyber Monday are in the books - we glean insights from the chaos. Plus: B2B buyers face a dichotomy - why technology buying remains a conundrum. Your whiffs include Twitter potshots, breaches, and an unfair/hilarious video about Millennials."
crm  and  customer  experience  hits  misses  retail  e-commerce  the  omni-channel 
7 weeks ago by jonerp
Cyber Monday chalks up the biggest US online retail day to date - by @whostu
"Cyber Monday met expectations and delivered a set of record numbers, particularly around mobile platforms. "
mobile  retail  e-commerce  and  the  omni-channel  ux  application  design 
7 weeks ago by jonerp
Enterprise hits and misses – AI finds consequences, Uber rides into the security quagmire - by @jonerp
"This week: the consequences of AI enterprises need to reckon with. Plus: consumer brand-pimping versus buyer trust. And - Uber drives though the mud again. Plus my first pre-whiff ever."
hits  and  misses  iot  robotics  ai  machine  intelligence  retail  e-commerce  the  omni-channel 
8 weeks ago by jonerp
Retail progress reports – GAP and Nordstrom ready for omni-channel Holidays - by @whostu
"It's nearly time for the Holidays and that means retail wars. On eve of battle, GAP and Nordstrom update on their omni-channel capabilities."
retail  e-commerce  and  the  omni-channel 
9 weeks ago by jonerp
Enterprise hits and misses – omni-channels near holiday stress test, digital gets critiqued - by @jonerp
"This week: it's omni-channel or bust as holiday season kicks in. Plus: do digital with a capital D - or don't bother. Dreamforce gets a wrap, and you get your weekly whiffs."
hits  and  misses  retail  e-commerce  the  omni-channel 
9 weeks ago by jonerp
Enterprise hits and misses – McDonald’s and Dunkin’ vs Starbucks, blockchain vs the skeptics - by @jonerp
"This week: McDonald's goes for the digital trojan horse against Starbucks, while Dunkin' brews their own. Plus: blockchain earns credibility from real-world advancements. Your whiffs include live music on planes - and I get a Halloween whiff called on myself."
hits  and  misses  retail  e-commerce  the  omni-channel 
11 weeks ago by jonerp
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris - by @derek_dupreez
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Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris Derek du Preez
4:21am
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris
Today, October 18th 4:21am
· Derek du Preez
· cloud platforms - infrastructure and architecture
crm and customer experience
digital enterprise in the real world
e-commerce
retail e-commerce and the omni-channel
use cases

Naveen Kandasami, global IT executive director at Sealed Air, explains how the company is standardising and transforming with SAP Hybris."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  use  cases 
october 2017 by jonerp
SAP Hybris exec Q&A – Creating a front-office ERP platform - by @derek_dupreez
"Carsten Thoma, president of SAP Hybris, gives us his rundown on the company’s focus for creating an enablement and engagement platform."
cloud  platforms  -  infrastructure  and  architecture  e-commerce  retail  the  omni-channel 
october 2017 by jonerp
GAP CIO Paul Chapman closes the omni-channel gap with Oracle Cloud migration - by @jtwentyman
"At Oracle OpenWorld, The Gap’s Intermix brand was hailed as the first in its portfolio to make the trip to the cloud, but other passengers aren’t far behind."
retail  e-commerce  and  the  omni-channel  oow17 
october 2017 by jonerp
“Customer experience is only as good as your weakest link” – talking retail with SAP Hybris - by @jonerp
"Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a "tools will save us" mentality, says Bernard Chung of SAP Hybris."
crm  and  customer  experience  e-commerce  identity  retail  the  omni-channel 
october 2017 by jonerp
Three Cool Technologies - by @lcecere
"Driving supply chain innovation is hard. This is why I have a soft spot in my heart for technology innovators. As I sit with my coffee, I am reviewing a response by a large system integrator to a client that is just bad. Really BAD. The large system integrator is blindly recommending the technology they know and not the full range of products. The client is looking for innovative solutions, and the consultant is hawking yesterday’s approaches. Buyer beware!"
uncategorized  cool  technologies  enterra  innovation  lokad  orchestr8  pinc  retail  velocity  supply  chain  excellence 
october 2017 by jonerp
PepsiCo fizzes with digital to support “brilliant disruption” - by @whostu
"Disruption isn't a bad thing, suggests PepsiCo CEO Indra Nooyi, as the CPG giant gets serious about e-commerce."
digital  and  content  marketing  e-commerce  retail  the  omni-channel 
october 2017 by jonerp
Busting through the retail AI hype with Salesforce’s Rob Garf – at Shop.org ’17 - by @jonerp
"In search of retail intelligence, I cornered Rob Garf of Salesforce. We examined the dilemma of known and unknown visitors, and what Salesforce is doing about retail AI with Einstein."
retail  e-commerce  and  the  omni-channel 
october 2017 by jonerp
Salesforce continues vertical tilt with new Financial Services Cloud - by @ron_miller
"The Salesforce product line has always been distinctly horizontal, meaning it’s a general set of tools that can be used across any industry. The company has left it to customers, partners and developers to build industry-specific tools on top of the platform. This began to shift ever so slightly last year when Salesforce took a turn toward the vertical"
cloud  enterprise  tc  salesforce  retail  banking  financial  services 
october 2017 by jonerp
NetSuite’s Andy Lloyd on overcoming omni-channel blues, downplaying AI, and yes – Oracle - by @jonerp
"At Shop.org 2017, NetSuite's Commerce chief took a stance against AI hyperbole. We also got into the modern back office as antidote to the omni-channel blues. Bonus: an Oracle update."
e-commerce  retail  and  the  omni-channel 
october 2017 by jonerp
Winning customer trust in China – an e-commerce story from Revolve and Lime Crime - by @jonerp
"During a Chinese e-commerce workshop at Shop.org 2017, I got a firsthand view of an e-commerce launch in China. The story told by Revolve and Lime Crime has lessons that go well beyond China."
analytics  planning  and  data  analysis  digital  content  marketing  e-commerce  retail  the  omni-channel  use  cases 
september 2017 by jonerp
Shop.org live – how Carhartt turns visitors into customers with user-generated content - by @jonerp
"No brand would object to generating more user-generated content - but it's not that easy. At Shop.org 2017, Carhartt shared how they upped their UGC game, and why it matters."
"No  brand  would  object  to  generating  more  user-generated  content  -  but  it's  not  that  easy.  At  Shop.org  2017  Carhartt  shared  how  they  upped  their  UGC  game  and  why  it  matters.content  marketing  e-commerce  retail  the  omni-channel  use  cases 
september 2017 by jonerp
Barnes & Noble loves its stores, but can’t turn the page on the omni-shambles - by @whostu
"arnes & Noble has never lost its love for its stores, but the problems for new CEO Demos Parneros remain the same omni-shambles that we've seen for the past few years."
retail  e-commerce  and  the  omni-channel 
september 2017 by jonerp
Amazon and Whole Foods – what happens once the honeymoon is over?
"Amazon’s purchase of Whole Foods has the potential to shake up the US retail industry. But to get it right, the ecommerce giant needs to ensure it doesn’t throw the customer experience baby out with the cultural bathwater."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
Ocado put robots in its warehouse. Here’s what happened next - by @philww
"When Ocado put robots in its warehouse, it was the culmination of a 17-year journey to digitally transform the retail grocery industry. Here's the outcome."
digital  transformation  -  frictionless  enterprise  infrastructure  retail  e-commerce  and  the  omni-channel  use  cases 
august 2017 by jonerp
Salesforce and the Third Chapter – on towards $20 billion, says Benioff - by @whostu
"Onwards to $20 billion run rate, says Salesforce CEO Marc Benioff and the start of Chapter Three of the enterprise cloud firm's growth story. "
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  content  marketing  iot  robotics  ai  retail  e-commerce  the  omni-channel 
august 2017 by jonerp
Enterprise hits and misses – retail storefronts and AI optimists fight back - by @jonerp
"This week - a retail pulse check shows storefronts are fighting back by re-inventing. AI and jobs optimists bolster their case while Elon Musk fires flares. And: some very whiffy awards."
e-commerce  hits  and  misses  iot  robotics  ai  retail  the  omni-channel 
august 2017 by jonerp
Foot Locker braces for a digital marathon, not a sprint - by @whostu
"Sneaker retailer Foot Locker is turning to digital to keep up with more fickle customers, but can it keep up the pace to reach the finish line?"
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
GAP’s Rodney Dangerfield moment – just can’t get no digital respect! - by @whostu
"What's an online retailer got to do to get some respect these days? GAP CEO Art Peck feels the recognition isn't there that his firm deserves."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
Walmart shores up e-commerce grocery defences as Amazon threat grows - by @whostu
"Amazon is buying Whole Foods, a gambit that could put more pressure on Walmart's dependence on grocery revenue. Just as well e-commerce growth is still healthy then."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
The retail challenge – getting over Amazon envy and learning to love the stores again - by @whostu
"Not long ago, the overwhelming desire in retail was to prove you could be as Amazon as Amazon. Now it's about bringing legacy physical assets into play alongside the digital ambitions."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
JC Penney sinks to all-time low despite omni-channel claims of success - by @whostu
"JC Penney's articulated a strong omni-channel argument, but Wall Street's not convinced, sending the stock price to a new low."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
Adidas aims to boost digital revenues from €1bn to €4bn by 2020
"The German sportswear brand is seeing a huge shift in demand for where its customers want to buy Adidas goods, with more moving online."
e-commerce  retail  and  the  omni-channel 
august 2017 by jonerp
Retails last resort? Extreme Personalization. - by @sameerpatel
"
91% of us unsubscribe from emails (Salesforce)
44% of direct mail is never opened (NewsCred)
60% of us opt out of mobile push notifications (Kahuna)
Over $280 billion is abandoned in digital shopping carts, every year (Google)

Round 3, in the form of Extreme Personalization, is now upon us..."
artificial  intelligence  ecommerce  and  retail  kahuna  machine  learning  management  ai 
august 2017 by jonerp
Amazon profits plummet on soaring expenses, but AWS is winning customers - by @whostu
"You gotta invest to expand. A mantra that finds favour at Amazon, but less so it seems with Wall Street..."
cloud  platforms  -  infrastructure  and  architecture  digital  government  public  services  retail  e-commerce  the  omni-channel 
july 2017 by jonerp
Campbell Soup Company rolls out its recipe for an e-commerce future - by @whostu
"A tin of Campbell's tomato soup may be a great accompaniment to a grilled cheese sandwich, but comfort food isn't enough for success. That's why a 148 year old CPG firm wants to reinvent itself as an e-commerce company."
analytics  planning  and  data  analysis  retail  e-commerce  the  omni-channel 
july 2017 by jonerp
Infor’s retail ambitions – on machine learning, Whole Foods, and where the traction is - by @jonerp
"Infor's retail ambitions were on display at Inforum 2017. But Amazon's acquisition of Whole Foods adds a whole new twist. Here's what we learned."
machine  intelligence  and  ai  retail  e-commerce  the  omni-channel 
july 2017 by jonerp
Pier 1 Imports looks to digital to reach new customers, not live off the core
"Pier 1 Imports has a loyal customer base and growing e-commerce presence. But in an omni-channel retail world, that's holding position, not a growth strategy."
retail  e-commerce  and  the  omni-channel 
july 2017 by jonerp
Magento CEO – ‘Amazon changed the game, but retailers should be optimistic’
"CEO of eCommerce platform Magento, Mark Lavelle, explains how because of readily available compute power, retailers should be competing on experience."
e-commerce  retail  and  the  omni-channel 
june 2017 by jonerp
Wal-Mart Kicks Partners Off Amazon’s Cloud: The Implications for Organizations
"As first reported by CNBC on Wednesday, retail and e-commerce giant Wal-Mart notified some of its technology partners that they need to move their information assets away from Amazon Web Services if they want to continue doing business.

This move certainly comes as no surprise to many, as the two companies are long-standing rivals in their respective quests to dominate the world of retail."
analysis  contributed  op-ed  top  stories  amazon  web  services  architecture  containership  devops  multi-cloud  multicloud  retail  wal-mart 
june 2017 by jonerp
Amazon chows down on Whole Foods, acquiring at $13.7 billion – it just makes sense - by @dahowlett
"Amazon just made a knock out bid for Whole Foods. This has the potential to fundamentally change the retail landscape. Both benefit from modern technology."
analytics  planning  and  data  analysis  frictionless  enterprise  retail  e-commerce  the  omni-channel 
june 2017 by jonerp
Optymyzing sales forecasting – measuring what needs to be measured - by @brianssommer
"Sales forecasting is becoming a lot more sophisticated as solutions ingest and work with external data sources, augmented with machine learning. This story focuses upon Optymyze."
analytics  planning  and  data  analysis  productivity  retail  e-commerce  the  omni-channel 
may 2017 by jonerp
Will it be an omni-channel GAP or a digital abyss? - by @whostu
"Gap managed to impress Wall Street by beating expectations with its latest quarterly numbers, but the harsh reality is that it's being kept buoyant by Old Navy. Meanwhile the retailer is still at "foundational" level when it comes to digital."
retail  e-commerce  and  the  omni-channel 
may 2017 by jonerp
Cosabella’s uplifting website design testing – AI or bust - by @jtwentyman
"The US-based lingerie manufacturer and retailer achieved a 38 percent rise in conversion rates using a new tool, Ascend, from Sentient Technologies."
digital  enterprise  in  the  real  world  machine  intelligence  and  ai  retail  e-commerce  omni-channel 
may 2017 by jonerp
A survivor’s guide to omni-channel retail disruption from Starbucks management - by @whostu
"Starbucks was a early starter when it came to recognising the need to adapt to the oncoming digital disruption of retail. CEO Kevin Johnson and Chairman Howard Schultz have some tips for those now struggling with the same issue."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel 
may 2017 by jonerp
The fast, comprehensive SuiteWorld 17 recap - by @brianssommer
"SuiteWorld 17 was more than a transition show for NetSuite. The company, many times lightheartedly, sought to allay customers or prospects concerns re: the future of the company, its people or its products. They did that very well."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  hcm  the  digital  future  of  work  internet  things  retail  e-commerce  omni-channel 
may 2017 by jonerp
McDonald’s new secret sauce – you want digital with that? - by @whostu
"Digitally-enabled ordering and delivery is the future for the McDonald's Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  social  user 
april 2017 by jonerp
Shoppermotion pinpoints customer locations and journeys in Hadoop - by @jtwentyman
"Spanish start-up takes big data approach to enabling retailers and consumer brands to identify in-store hot zones, blind spots and new opportunities to improve layouts."
devops  nosql  and  the  open  source  stack  digital  enterprise  in  real  world  machine  intelligence  ai  retail  e-commerce  omni-channel  use  cases 
april 2017 by jonerp
Collaboration ferments digital transformation at Rémy Cointreau - by @philww
"Collaboration is the catalyst for digital transformation and new ways of working at 300-year old liquor group Rémy Cointreau."
collaboration  sharing  and  digital  productivity  retail  e-commerce  the  omni-channel  use  cases 
april 2017 by jonerp
Changing the data conversation at Target – a Domopalooza BI use case - by @jonerp
"It's not easy to change how a business uses data. Now trying doing that at Target scale. At Domopalooza 2017, Target's Ben Schein and Lisa Roath shared their data adventures from the BI team and business user view. In this installment, I look at how Schein used Domo to build momentum for real time data at Target - and how decision making is changing as a result. Bonus: some Black Friday war room gotchas and fixes."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  use  cases 
march 2017 by jonerp
Delivering on digital for Starbucks – a CTO to-do list - by @whostu
"Starbucks new CEO remains committed to digital development. Now it's up to the Chief Technology Officer to deliver on that"
mobile  retail  e-commerce  and  the  omni-channel 
march 2017 by jonerp
How Everseen applies AI and deep learning to Point of Sale, with a checkout-free future racing towards us
"My retail reviews hit on the myths and realities of the omni-channel - now it's time for AI and predictive. First up? Everseen, an Irish upstart and pioneer in AI Point of Sale technology. But as my talk with CEO Alan O'Herlihy shows, the next retail giant Everseen is set to take on is Amazon, as in Amazon Go. The checkout-free future of retail is firmly in Everseen's sights."
iot  robotics  and  ai  machine  intelligence  retail  e-commerce  the  omni-channel 
march 2017 by jonerp
Retail review – omni-channel may be science fiction, but a single source of truth matters - by @jonerp
"In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take. For the bold, there is a chance to get closer to the customer via in-store culture change - and retail data platforms."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  user  ux  application  design 
march 2017 by jonerp
Costco – an e-commerce tortoise takes on the omni-channel hares - by @whostu
"Will slow-but-steady win the race for Costco? CFO Richard Galanti doesn't appear to be planning on upping the firm's digital investment any time soon."
retail  e-commerce  and  the  omni-channel 
march 2017 by jonerp
JC Penney store closures highlight the challenge of the online/offline omni-channel retail mix - by @whostu
"Getting the offline/online balance right is a challenge for all 'legacy' retailers. JC Penney is only the latest to have to face up to the need to close stores to get the right omni-channel mix."
digital  and  content  marketing  enterprise  in  the  real  world  retail  e-commerce  omni-channel 
february 2017 by jonerp
Mixed fortunes for Walmart and Macy’s in the retail war against Amazon - by @whostu
"Walmart has seen a healthy uptick in e-commerce business, but Macy's is still struggling to the strike the online/offline balance."
retail  e-commerce  and  the  omni-channel 
february 2017 by jonerp
How NRF 2017 changed my thinking on retail trends – a semi-visual tour - by @jonerp
"I headed to the NRF retail extravaganza with burning questions about how retailers succeed in Amazon's shadow. Thanks to a slew of meetings and demos with startups, analysts, and assorted industry players, I got some answers. Here's a five point roundup, complete with graphics and videos."
analytics  planning  and  data  analysis  crm  customer  experience  e-commerce  retail  the  omni-channel  new  professional  it  as  a  service 
february 2017 by jonerp
After Walmart, Workday signs its retail arch-rival Amazon - by @philww
"Workday has revealed online retailer Amazon is rolling out HCM and Payroll to 300,000 employees, 3 weeks after retail arch-rival Walmart became a customer."
cloud  platforms  -  infrastructure  and  architecture  hcm  the  digital  future  of  work  retail  e-commerce  omni-channel 
february 2017 by jonerp
Salesforce Commerce Cloud CEO at NRF – 75 percent of retailers are “ill-prepared” for the omni-channel #nrf17 - by @jonerp
"There's enough omni-channel promo at NRF 2017 to make your head spin. Jeff Barnett, Salesforce Commerce Cloud CEO, dispelled some of the myths of the omni-channel. He shared stark data about retail disruption, but also some ways forward. I also got an update on the Commerce Cloud platform integration."
crm  and  customer  experience  digital  transformation  -  frictionless  enterprise  e-commerce  retail  the  omni-channel 
january 2017 by jonerp
Why Macy’s Struggles Expose a Deeper Crisis in B2C Marketing Automation - by @sameerpatel
"Clearly, maintaining a fragmented view of the customer across a growing set of channels will not suffice. Nor will it be OK to not be able to engage consumers at exactly the right touch point, at the right time. In 2017, marketers will need to look for true cross-channel solutions that can provide a single profile of the consumer and can respect the pace at which the consumer wants to traverse the purchase journey, engaging him on just the right channel with the right message and at the right time."
artificial  intelligence  digital  transformation  b2c  ecommerce  marketing  retail 
january 2017 by jonerp
Can big data pay off for retailers? Only if you get personal, says Rubikloud - by @jonerp
"Big data can be a very dull conversation. But extracting data value from verticals is a lot more interesting. Kerry Liu of Rubikloud told me why he's betting big on retail intelligence - and what he's learned about retail's data struggles. Spoiler: cloud, machine learning and personalization all factor in."
analytics  planning  and  data  analysis  internet  of  things  iot  robotics  ai  machine  intelligence  retail  e-commerce  the  omni-channel 
january 2017 by jonerp
Oracle tops $1 billion cloud quarter, but hardware slides - by @whostu
"Oracle chalks up its first $1 billion cloud quarter as CTO Larry Ellison revives the race to beat Salesforce to $10 billion a year."
cloud  erp  financials  and  supply  chain  crm  customer  experience  digital  content  marketing  hcm  the  future  of  work  retail  e-commerce  omni-channel 
december 2016 by jonerp
Between Einstein and Watson, Bluewolf boss sees AI as a ‘now’ technology - by @whostu
"It's six months since IBM snapped up Salesforce professional services provider Bluewolf. It's been a busy time, says CEO Eric Berridge, but a productive one."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  content  marketing  iot  robotics  ai  retail  e-commerce  the  omni-channel 
december 2016 by jonerp
Bad news for retail – that millennial social and website spend isn’t building loyalty - by @whostu
"Retailers and manufacturers have spent millions on social, online and mobile apps development, but a global study from GT Nexus suggests that the money might be better spent elsewhere."
collaboration  sharing  and  digital  productivity  retail  e-commerce  the  omni-channel  social 
december 2016 by jonerp
The same, but more of it – Oracle CEO pitches continuity with growth to NetSuite customers - by @whostu
"Oracle CEO Mark Hurd presided over the first drill-down into the future direction for NetSuite following its acquisition. The message of the day was simple - the same, but more of it. "
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  content  marketing  government  public  services  hcm  the  future  of  work  retail  e-commerce  omni-channel 
december 2016 by jonerp
Black Friday retail learnings – mobile matters and offline stores still appeal - by @whostu
"Black Friday came and went and the stats are coming in. What's clear is that in the US, offline stores still matter to shoppers, while m-commerce has proven to be good investment for savvy retail firms."
mobile  retail  e-commerce  and  the  omni-channel 
november 2016 by jonerp
Enterprise hits and misses – retailers brace for Black Friday while Facebook fakes - by @jonerp
"In this edition: Retailers gear up for their annual Black Friday gut check, but this time with an omni-channel twist. Meanwhile, Facebook faces the (fake) music while enterprise collaboration shifts. Plus: quantifying the gig economy, and loads of vendor interviews/analysis. Your whiffs include a PR spin on failure and the inescapable rise of the tech prediction season."
hits  and  misses  retail  e-commerce  the  omni-channel  social 
november 2016 by jonerp
Target looks to digital investment to survive Black Friday retail systems stress - by @whostu
"Black Friday and Cyber Monday offer a boom in retail business, but also add pressure to online and offline fulfilment systems. Target is convinced its digital investment is going to enable it to avoid problems during this busy period."
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  mobile  retail  e-commerce  the  omni-channel  use  cases 
november 2016 by jonerp
Benioff on Trump, ‘old’ Microsoft and doubling Salesforce - by @whostu
"The US election didn't go the way Marc Benioff would have hoped, but the Salesforce CEO remains optimistic - as well he might given the firm's stellar Q3 numbers. Onwards to $20 billion?"
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  content  marketing  government  public  services  diversity  financial  fintech  retail  e-commerce  the  omni-channel  zoneless 
november 2016 by jonerp
digibyte – Infor confirms $2 billion+ investment by Koch - by @whostu
"Koch Industries investment arm is taking a $2 billion+ stake in Infor, ending speculation that the cloud firm might be up for sale completely."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  content  marketing  hcm  the  future  of  work  retail  e-commerce  omni-channel 
november 2016 by jonerp
Oracle will be more like us in the future, says NetSuite CEO - by @jtwentyman
"NetSuite CEO Zach Nelson boldly predicts that, in future, new owner Oracle will behave “more like NetSuite in future than NetSuite’s going to behave like Oracle.”
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  hcm  the  digital  future  of  work  retail  e-commerce  omni-channel 
november 2016 by jonerp
digibyte – Oracle wins NetSuite on its own terms - by @whostu
"Oracle secures enough shares to complete acquisition of NetSuite - and at its own price, not that demanded by T. Rowe Price."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  retail  e-commerce  the  omni-channel 
november 2016 by jonerp
Trump, Clinton and omni-channel uncertainty in retail – Starbucks CEO spills the beans - by @whostu
"Starbucks digital successes are being trumpeted again by the company's management, but CEO Howard Schultz is concerned at the impact of the US Election on the future of retail."
mobile  retail  e-commerce  and  the  omni-channel  user  experience  ux  application  design 
november 2016 by jonerp
Omni-channel lessons from Total Wine & More’s e-commerce project - by @jonerp
"On day two of the SAP Hybris Summit, Total Wine & More's Tim Seevers took the stage with a revealing look at an ambitious e-commerce project. Seevers and team learned plenty of lessons in pursuit of their omni-channel ambitions. Here's some highlights from his transparent talk - including seven project takeaways."
crm  and  customer  experience  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  use  cases 
october 2016 by jonerp
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