Automation in retail: An executive overview for getting ready
may 2019 by jonerp
"Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better trained and trusted workforce empowered by real-time data and analytics. The winners in the sector will be those who understand these implications and act quickly to address them."
retail
insights
may 2019 by jonerp
Why prescriptive analytics matters – the view from Profitect customers
may 2019 by jonerp
"Prescriptive analytics has my attention. Most users don't have time to assess data - they need exception alerts and next best actions. Here's what I've learned talking to Profitect customers."
analytics
planning
and
data
analysis
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
use
cases
may 2019 by jonerp
Bed, Bath & Beyond’s omni-channel transformation needs more proof points as “detached from reality” management comes under fire
april 2019 by jonerp
"Activist investors are circling the CEO and management team at Bed, Bath & Beyond, with the retailer still moving too slowly on omni-channel transformation."
analytics
planning
and
data
analysis
crm
customer
experience
e-commerce
retail
the
omni-channel
april 2019 by jonerp
Enterprise hits and misses – AI needs upskilling, and Apple needs the services economy
april 2019 by jonerp
"This week - AI needs reskilling, but where do we start? Also: Apple rattles the enterprise news media with their services play. Dirty SI secrets revealed - and a special April (blockchain) fools edition of the weekly whiffs."
hits
and
misses
machine
intelligence
ai
retail
e-commerce
the
omni-channel
april 2019 by jonerp
You want AI with that? McDonald’s latest tech gambit gets highly personal
march 2019 by jonerp
"McDonald's splashes out $300 million on its very own AI tech firm - personalised burger menus on the way!"
analytics
planning
and
data
analysis
crm
customer
experience
digital
enterprise
in
the
real
world
machine
intelligence
ai
retail
e-commerce
omni-channel
social
use
cases
march 2019 by jonerp
Burgers, toothbrushes and flatpack furniture – Zuora CEO points to Subscription Economy transformation boom
march 2019 by jonerp
"The Subscription Economy is booming and that means legacy business models need to be updated, says Tien Tzuo."
crm
and
customer
experience
financials
retail
e-commerce
the
omni-channel
march 2019 by jonerp
Four retailers and reality – a progress report on fashionable omni-channel transformation
march 2019 by jonerp
"Four examples of omni-channel retail transformation among some dedicated followers of fashion."
analytics
planning
and
data
analysis
collaboration
sharing
digital
productivity
crm
customer
experience
content
marketing
enterprise
in
the
real
world
e-commerce
mobile
retail
omni-channel
social
use
cases
user
ux
application
design
march 2019 by jonerp
Enterprise hits and misses – retail gets a once-over, and Facebook asks for a privacy do-over
march 2019 by jonerp
"This week - retail strategy comes into focus in our retail content blowout. Facebook vows to take a privacy do-over, while the abuse of privileged credentials raises red flags for enterprise security. Your whiffs include a sublime series of bonehead alerts."
data
privacy
hits
and
misses
retail
e-commerce
the
omni-channel
security
social
march 2019 by jonerp
Retail transformation roundup – insights from the latest retail projects and earnings news
march 2019 by jonerp
"Retailers walk a thin line between encouraging results and omni-struggles. Here's my top picks and lessons learned from diginomica's retail transformation coverage."
analytics
planning
and
data
analysis
crm
customer
experience
retail
e-commerce
the
omni-channel
march 2019 by jonerp
Speed as a competitive edge – how Fabuwood Cabinetry uses modern ERP as a data platform
february 2019 by jonerp
"You wouldn't think getting an edge in quality kitchen cabinetry is about speed. Or that ERP success is about becoming a customer-facing data platform. But as I learned from Acumatica customer of the year Fabuwood, both are achievable."
cloud
erp
financials
and
supply
chain
retail
e-commerce
the
omni-channel
use
cases
manufacturing
february 2019 by jonerp
Look past the AI hype and into the data – Qlik on winning in retail
february 2019 by jonerp
"Retail's winners and losers are increasingly dictated by proper use of data. After the NRF event, I asked Qlik for their three big retail takeaways - and how retailers in the field are applying them. Yes, AI and IoT came up, but some of the answers surprised me."
analytics
planning
and
data
analysis
machine
intelligence
ai
retail
e-commerce
the
omni-channel
february 2019 by jonerp
Walmart hits road bumps in UK and India, but e-commerce soars in the US
february 2019 by jonerp
"Walmart's got a couple of issues to deal with internationally, but omni-channel progress in the US is soaring ahead."
digital
enterprise
in
the
real
world
e-commerce
retail
and
omni-channel
february 2019 by jonerp
Retailers are not in the software upgrade business – Oracle weighs in on 2019 retail trends, from AI to cloud adoption
february 2019 by jonerp
"So what's the hottest trend in retail tech? I thought Oracle might point to AI or inventory drones. But Jeff Warren called attention to the other challenges. It all ties back to serving customers better, and separating from the retail pack."
cloud
erp
financials
and
supply
chain
platforms
-
infrastructure
architecture
retail
e-commerce
the
omni-channel
february 2019 by jonerp
The informal NRF demo awards – a countdown of retail tech in action
february 2019 by jonerp
"I've hit on the retail trends and data. Now it's time for the fun stuff: my informal NRF 2019 retail demo awards. Here's my illustrated countdown through the best of the show floor, with an eye for tech having real world impact."
analytics
planning
and
data
analysis
iot
robotics
ai
retail
e-commerce
the
omni-channel
february 2019 by jonerp
Shoebacca at the Acumatica Summit – competing against Amazon means uniting the front office and warehouse
february 2019 by jonerp
"It wouldn't be an Acumatica Summit without retail customer Shoebacca up to something new. But in a frank sit down after the keynote, I learned that the real action is the push to enhance back end visibility, improve returns, and apply bold new retail metrics."
analytics
planning
and
data
analysis
cloud
erp
financials
supply
chain
e-commerce
internet
of
things
retail
the
omni-channel
february 2019 by jonerp
Infor on retail at NRF ’19 – C-level buy-in is fueling retail cloud adoption, and storefronts still count
january 2019 by jonerp
"Next up in my NRF 2019 series - Infor speaks to the retail feedback on the show floor. Yeah, AI is hot, but customers are asking tougher questions. C-level buy in on retail change is higher - and that matters when transformation is called for."
crm
and
customer
experience
machine
intelligence
ai
retail
e-commerce
the
omni-channel
january 2019 by jonerp
Customer experience disconnect is putting businesses at risk
january 2019 by jonerp
"Research from Dimension Data shows that 70% of respondents said customer experience is not represented at board level. The research indicates that lower-level management or multiple managers often assuming responsibility. Furthermore, only 17% said their organisation takes a fully integrated, centralised approach to user experience."
erp
latest
news
ai
analytics
artificial
intelligence
customer
experience
cx
digital
integration
ecommerce
retail
user
visualsoft
january 2019 by jonerp
Enterprise hits and misses – IoT security gets blockchained, and open source gets blogchained
january 2019 by jonerp
"This week, the problem of IoT security gets open sourced as we track blog chains and blockchains for insights. Retail's big show gets a diginomica dissection, and whiffs are off to a good start with indestructable snowmen and ill-fated trials by combat."
cloud
erp
financials
and
supply
chain
hits
misses
open
source
retail
e-commerce
the
omni-channel
january 2019 by jonerp
NRF to retailers, and Wall Street – we need better metrics to assess retail health
january 2019 by jonerp
"Amidst all the next-gen tech at NRF's Big Show 2019, a different and vitally important debate ensued: are retailers even measuring the right things? Here's what I learned about NRF's push to broach a dialogue on new retail metrics."
analytics
planning
and
data
analysis
crm
customer
experience
retail
e-commerce
the
omni-channel
january 2019 by jonerp
NRF 2019 – All retailers are in the data business now; Chick-fil-A shows why.
january 2019 by jonerp
"The big lesson from NRF 2019 is that you're not winning in retail without tackling your data problem - and turning it into an asset. Here's an illustrated view of how Chick-fil-A approached this problem, and how modern data analytics, in this case Tableau, fits in."
analytics
planning
and
data
analysis
crm
customer
experience
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
january 2019 by jonerp
Retail’s Black Thursday – digital laggards Debenhams and M&S spread New Year’s gloom
january 2019 by jonerp
"UK retail institutions Debenhams and Marks and Spencer updated on their Christmas performance - and it wasn't a pretty picture"
e-commerce
retail
and
the
omni-channel
january 2019 by jonerp
HMV falls, Sears gets a glimmer of hope – retail 2019 off to a busy start
january 2019 by jonerp
"The UK's HMV faces its second collapse, while Sears might - maybe - rise from the ashes."
e-commerce
retail
and
the
omni-channel
january 2019 by jonerp
The Year That Was – the Stuart version
december 2018 by jonerp
"A tough year for some in the retail sector, but progress on the omni-channel journey for others."
analytics
planning
and
data
analysis
cloud
platforms
-
infrastructure
architecture
collaboration
sharing
digital
productivity
crm
customer
experience
content
marketing
enterprise
in
the
real
world
retail
e-commerce
omni-channel
social
december 2018 by jonerp
The Year That Was – the @jonerp version - the rise of the best of breed cloue enterprise and the CX farce
december 2018 by jonerp
"Jon's year brought him from AI hype overload to use case inspiration and back again. Hot topics include the digital skills gap, the farce of customer experience, and the return of the best of breed enterprise."
cloud
erp
financials
and
supply
chain
platforms
-
infrastructure
architecture
crm
customer
experience
digital
enterprise
in
the
real
world
hits
misses
machine
intelligence
ai
retail
e-commerce
omni-channel
december 2018 by jonerp
US survey says shoppers want less automation, more human interaction with customer service
december 2018 by jonerp
"The report revealed that, despite misconceptions of robots taking over, consumers still want human interaction while navigating digital assets. What’s more, they don’t expect, nor want technology to replace real people. It’s true consumers are open-minded about using technology like chatbots that save time and make life easier. But they still trust humans to help solve more complex problems and make experiences such as online shopping, filling a prescription or making a bank deposit — more enjoyable."
erp
latest
news
ai
artificial
intelligence
automation
brands
chatbots
customer
service
gartner
human
interaction
research
retail
december 2018 by jonerp
Enterprise hits and misses – Marriott stinks, Quora is questionable, and the omni-channel is elusive
december 2018 by jonerp
"This week: As the holiday season rolls on, retailers's omni-channel woes persist. Plus: I blow a couple gaskets rounding up advice after the Marriott and Quora breaches. Then, there is an AI article whiff to reckon with."
hits
and
misses
retail
e-commerce
the
omni-channel
security
december 2018 by jonerp
Hudson’s Bay – claiming retail uniqueness, but still struggling with omni-channel 101
december 2018 by jonerp
"Hudson's Bay is a retailer that's still struggling to get to the foothills of omni-channel retail basics."
crm
and
customer
experience
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
social
december 2018 by jonerp
Enterprise hits and misses – Thanksgiving can’t save us from AIOps
november 2018 by jonerp
"In this special Thanksgiving week edition of hits and misses, Jon picks the diginomica high points, the best of the enterprise web, but - no whiffs this time around. We do turkeys instead."
hits
and
misses
machine
intelligence
ai
retail
e-commerce
the
omni-channel
november 2018 by jonerp
Two decades of online doesn’t guarantee the necessary omni-channel balance for Nordstrom
november 2018 by jonerp
"Nordstrom reckons that two decades of online presence is validation of its digital investment and progress, but the omni-channel alignment is still elusive. "
analytics
planning
and
data
analysis
crm
customer
experience
digital
content
marketing
retail
e-commerce
the
omni-channel
social
november 2018 by jonerp
Enterprise hits and misses – Black Friday looms, SAP splurges on Qualtrics as CX heats up
november 2018 by jonerp
"In his latest travel-streamlined, road-punchy version of hits and misses, Jon picks the highlights from the week’s biggest shows, his best-of picks from the enterprise web, and, as always – your weekly whiffs. SAP's acquisition of Qualtrics gets special attention."
crm
and
customer
experience
hits
misses
retail
e-commerce
the
omni-channel
november 2018 by jonerp
Enterprise hits and misses – tech leaders weigh in on AI and IoT, but can AI save us from ourselves?
november 2018 by jonerp
"In this “ducks over schmucks" version of hits and misses, Jon picks the highlights from the week’s biggest shows, his best-of picks from the enterprise web, and, as always – your weekly whiffs."
cloud
platforms
-
infrastructure
and
architecture
hits
misses
retail
e-commerce
the
omni-channel
november 2018 by jonerp
Enterprise hits and misses – Oracle OpenWorld blowout coverage as event season hits its final push
october 2018 by jonerp
"In the latest “Jon feels the road burn” version of hits and misses, he picks the highlights from the week’s biggest shows, the best of the enterprise web, and, as always – your weekly whiffs."
hits
and
misses
professional
services
retail
e-commerce
the
omni-channel
new
it
as
a
service
october 2018 by jonerp
Jet-powering Walmart to go on the offensive – e-commerce chief Marc Lore has battleplans
october 2018 by jonerp
"In the final part of our focus on Walmart's digital transformation, Marc Lore has some big questions to ask - and answer."
analytics
planning
and
data
analysis
crm
customer
experience
digital
enterprise
in
the
real
world
e-commerce
machine
intelligence
ai
retail
omni-channel
october 2018 by jonerp
Enterprise hits and misses – Sears goes on layaway and chatbots file lawsuits
october 2018 by jonerp
In this streamlined, “Jon feels the road burn” version of hits and misses, he picks the event coverage that matters, the best of the enterprise web, and, as always – your weekly whiffs."
best
of
crm
and
customer
experience
retail
e-commerce
the
omni-channel
october 2018 by jonerp
‘Where America Shops’ isn’t Sears – US retail’s biggest omni-channel casualty to date
october 2018 by jonerp
"Sears used to boast that it was "Where America Shops", but these days that's Walmart, Target and Amazon..."
e-commerce
retail
and
the
omni-channel
october 2018 by jonerp
Costco’s dilemma – e-commerce is the future, but the business model is about the warehouses
october 2018 by jonerp
"Costco piles them high, sells them on out of huge warehouses. Trouble is, so does Amazon..."
e-commerce
retail
and
the
omni-channel
october 2018 by jonerp
Dreamforce 2018 – Keith Block on integration, innovation and life as a co-CEO
september 2018 by jonerp
"As Dreamforce begins to wind down, I had the chance to sit down to chew the fat with co-CEO Keith Block on a variety of Salesforce-related topics."
cloud
platforms
-
infrastructure
and
architecture
collaboration
sharing
digital
productivity
crm
customer
experience
content
marketing
financial
services
fintech
hcm
the
future
of
work
iot
robotics
ai
retail
e-commerce
omni-channel
df18
september 2018 by jonerp
Dreamforce 2018 – Salesforce shopper data revealed
september 2018 by jonerp
"Dreamforce is set for liftoff - but what does that mean for retailers? Is personalization starting to have an ROI impact? And how do you find your retail tribe and content at this show? Salesforce's Dwight Moore gave me the lowdown."
analytics
planning
and
data
analysis
e-commerce
retail
the
omni-channel
df18
september 2018 by jonerp
How are retailers winning? Stats and reflections from Shop.org
september 2018 by jonerp
"I went to Shop.org 2018 with the goal of finding out how retailers are winning - and what stands in the way. I found some surprises, as well as fresh data from IHL Group that takes the sensationalism out of storefront closings."
crm
and
customer
experience
e-commerce
retail
the
omni-channel
september 2018 by jonerp
Lands End goes over the cliff as omni-channel progress remains sluggish
september 2018 by jonerp
"There's no land's end in sight yet for the beleagured US retailer in pursuit of an omni-channel future."
e-commerce
retail
and
the
omni-channel
september 2018 by jonerp
A Chinese e-commerce warning to Washington – a trade war will hurt you more than us
august 2018 by jonerp
"President Trump tweets up a good trade war, but Alibaba has a warning for the White House."
e-commerce
retail
and
the
omni-channel
august 2018 by jonerp
How Milk Makeup is making its mark on e-commerce – a Salesforce use case
august 2018 by jonerp
"As I prep for Shop.org, now is the time to pull out the best retail stories I have yet to write about. Here's how Milk Makeup competes with the retail giants - and how Salesforce Commerce Cloud enters the picture."
digital
and
content
marketing
e-commerce
mobile
retail
the
omni-channel
use
cases
august 2018 by jonerp
Macy’s shows signs of omni-channel life, but needs to sell the idea harder to sceptical Wall Street - by @whostu
august 2018 by jonerp
"Macy's CEO sees the omni-channel balance being achieved at last, but Wall Street investors remain unconvinced."
analytics
planning
and
data
analysis
crm
customer
experience
digital
enterprise
in
the
real
world
e-commerce
retail
omni-channel
social
use
cases
august 2018 by jonerp
GAP CEO sees his retail assets as digital, data and real-world stores
august 2018 by jonerp
"Art Peck is loving the store, loving digital and loving data - preaching omni--channel religion."
analytics
planning
and
data
analysis
digital
enterprise
in
the
real
world
e-commerce
retail
omni-channel
use
cases
august 2018 by jonerp
Five questions I’m chasing about retail’s digital winners and losers – a Shop.org preview
august 2018 by jonerp
"With Shop.org 2018 right around the corner, here's five questions I'm chasing on retail's digital winners - and losers. And yeah, Alexa is in there somewhere."
analytics
planning
and
data
analysis
digital
enterprise
in
the
real
world
e-commerce
machine
intelligence
ai
retail
omni-channel
august 2018 by jonerp
Enterprise hits and misses – summer retail blowout, IBM Watson healthcare media showdown
august 2018 by jonerp
"This week - a summer retail blowout, with an omni-channel winners and losers update. Plus: IBM Watson's healthcare forays got a media spanking, but were the right issues aired? Enterprise analytics, programming ethics - and whiffs-a-plenty."
analytics
planning
and
data
analysis
hits
misses
machine
intelligence
ai
retail
e-commerce
the
omni-channel
august 2018 by jonerp
Walmart delivers e-commerce cheer as Indian market push begins
august 2018 by jonerp
"Strong e-commerce growth, a passage to India closed and tech innovation a priority - omni-channel retail in action for Walmart."
e-commerce
retail
and
the
omni-channel
august 2018 by jonerp
Nordstrom gets digital dividend, as JC Penney bombs out – a tale of two retail omni-channel pushes
august 2018 by jonerp
"Nordstrom's seeing its omni-channel play working out in a way that JC Penney can only look on at and wonder where it all went wrong."
e-commerce
retail
and
the
omni-channel
august 2018 by jonerp
The boy stood on the burning deck – M&S troubles go on
july 2018 by jonerp
"M&S is a 'burning platform' says chairman Archie Norman - but can the ship be saved?"
digital
transformation
-
frictionless
enterprise
retail
e-commerce
and
the
omni-channel
july 2018 by jonerp
Ocado CEO – here comes the next generation of robots in retail
july 2018 by jonerp
"Ocado’s tech story keeps getting stronger, even if it comes at a cost to the bottom line."
digital
enterprise
in
the
real
world
e-commerce
future
of
work
iot
robotics
and
ai
machine
intelligence
retail
omni-channel
july 2018 by jonerp
Enterprise hits and misses – retailers get serious about data, agile gets a reckoning
june 2018 by jonerp
"This week: retailers get serious about data and analytics while Amazon gets called out on privacy. An Agile Manifesto author rails on "faux agile", debate ensues. Your whiffs include the perils of live mics, and the dumbest smart lock in the world."
devops
nosql
and
the
open
source
stack
digital
skills
training
hits
misses
retail
e-commerce
omni-channel
june 2018 by jonerp
Salesforce Connections 2018 – takeaways from the Salesforce B2B Commerce announcement
june 2018 by jonerp
"At Salesforce Connections 2018, B2B Commerce was officially announced. I asked Salesforce executives why this announcement matters, and gut checked it with customers. Here's what I learned."
e-commerce
retail
and
the
omni-channel
june 2018 by jonerp
A sometimes invisible, always frictionless, smart PA – the grocery store of tomorrow - by @whostu
june 2018 by jonerp
"Highly-personalised and very smart - the online grocery store of tomorrow is still taking shape with a big ‘to-do’ list."
e-commerce
retail
and
the
omni-channel
june 2018 by jonerp
Enterprise hits and misses – retail gets a digital report card and AI incrementalism gets a debate
june 2018 by jonerp
"This week - retail gets a digital transformation checkup and the AI incrementalism debate is joined. Also: are lean, agile, and design thinking useful, or slick selling tools? Your whiffs include a close encounter with my LinkedIn doppelganger."
hits
and
misses
iot
robotics
ai
professional
services
retail
e-commerce
the
omni-channel
user
experience
june 2018 by jonerp
Digital transformation in retail – four use case progress reports
may 2018 by jonerp
"How’s transformation going at Kohl’s, Urban Outfitters, Ralph Lauren and GAP?"
digital
enterprise
in
the
real
world
retail
e-commerce
and
omni-channel
use
cases
may 2018 by jonerp
Playing digital catch-up at Wendy’s and Papa John’s
may 2018 by jonerp
"Wendy's and Papa John's are two firms in need of a digital boost, but can they get their acts together in a turbulent fast food market?"
retail
e-commerce
and
the
omni-channel
may 2018 by jonerp
Disruption infatuation? No. Cloud apps? Yes. Why DataStax bet on the hybrid cloud
may 2018 by jonerp
"My last talk with DataStax CEO Billy Bosworth left us with unfinished business. We address that by poking holes in disruption infatuation. Bosworth makes his case for a different model: transformative cloud apps powered by a hybrid cloud."
devops
nosql
and
the
open
source
stack
retail
e-commerce
omni-channel
may 2018 by jonerp
Enterprise hits and misses – Domino’s vs McDonald’s in digital, Google vs Microsoft in the cloud
may 2018 by jonerp
"This week: Domino's is winning in digital, McDonald's not so much. Google wants Microsoft's enterprise cloud business, and blockchain's supply chain limitations are assessed. And: ridiculous whiffs, including premature project celebrations."
cloud
platforms
-
infrastructure
and
architecture
hits
misses
iot
robotics
ai
retail
e-commerce
the
omni-channel
may 2018 by jonerp
Enterprise hits and misses – retail searches for metrics, cloud BI pushes towards adoption
april 2018 by jonerp
"Every time I talk to someone about the viability of blockchain, I get challenged to show a real project beyond the obvious bitcoin use case. IBM has been working to build large enterprise projects blockchain and today they offered an irrefutable example that they have dubbed TrustChain, a blockchain that proves the provenance of jewelry by following the supply chain from mine to store."
analytics
planning
and
data
analysis
hits
misses
retail
e-commerce
the
omni-channel
new
professional
it
as
a
service
april 2018 by jonerp
There’s value in offline retail, but the metrics are wrong
april 2018 by jonerp
"What technology is working well in shops and how to measure its worth - some use case exemplars."
retail
e-commerce
and
the
omni-channel
april 2018 by jonerp
Dunnhumby on retail’s winners and losers - by @jonerp
april 2018 by jonerp
"Can data science make the difference between winning and losing in retail? Dunnhumby's answer is yes - but with a big catch. You have to get the value proposition right. Their Retail Performance Index explains why."
crm
and
customer
experience
e-commerce
retail
the
omni-channel
april 2018 by jonerp
CEO Aneel Bhusri on Workday present and future
april 2018 by jonerp
"Workday CEO Aneel Bhusri talks about the future of HCM analytics, enterprise applications, vertical markets and customer satisfaction."
analytics
planning
and
data
analysis
cloud
erp
financials
supply
chain
hcm
the
digital
future
of
work
retail
e-commerce
omni-channel
ux
application
design
april 2018 by jonerp
Bed, Bath & Beyond – when you wish upon a digital vision…your share price collapses
april 2018 by jonerp
Bed, Bath & Beyond's digital direction has been furnished with more detail, but it's still not clear whether this is a vision or a wish list...
analytics
planning
and
data
analysis
crm
customer
experience
digital
content
marketing
retail
e-commerce
the
omni-channel
april 2018 by jonerp
Why progressive web apps are anything but boring – a retail view from Magento
april 2018 by jonerp
"Mobile commerce has yet to achieve its potential, held back by app proliferation and consumer (dis)trust. Magento's Peter Sheldon thinks progressive web apps can change that."
crm
and
customer
experience
e-commerce
retail
the
omni-channel
april 2018 by jonerp
How City Furniture modernized its retail tech – and brought employees closer to customers
april 2018 by jonerp
"Empowering store associates with technology is becoming a key strategy for retailers of all sizes. But for City Furniture, its legacy back-end was a big obstacle. Here's what it did about it."
crm
and
customer
experience
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
use
cases
april 2018 by jonerp
For Hudson’s Bay’s new CEO, another headache – a data breach with a claimed 5 million cards at risk - by @whostu
april 2018 by jonerp
"Hudson's Bay Company has a hell of a lot to do in terms of tech upgrades. That's going to include payment systems after 5 million cards were involved in a massive data breach."
data
privacy
retail
e-commerce
and
the
omni-channel
security
april 2018 by jonerp
New Hudson’s Bay CEO – turnaround strategy was good, execution wasn’t
april 2018 by jonerp
"The Hudson's Bay Company has had a turbulent year, but a new CEO's now in place and talking up the need to be creative around retail customers, online and offline."
crm
and
customer
experience
retail
e-commerce
the
omni-channel
april 2018 by jonerp
Enterprise hits and misses – scraping Cambridge Analytica for insights, and negotiating better AI projects
march 2018 by jonerp
"This week: Extracting lessons from Cambridge Analytica's ethical morass. Plus: the art of negotiating AI projects, and minimizing "risk bias." Google and Uber face setbacks worth watching. And yes, loads of goofy and baffling whiffs."
hits
and
misses
iot
robotics
ai
retail
e-commerce
the
omni-channel
march 2018 by jonerp
Tough love memo to retailers – stop wasting money on incremental tech!
march 2018 by jonerp
"Retailers need to embed tech into the corporate DNA rather than putting lipstick on a pig."
e-commerce
retail
and
the
omni-channel
march 2018 by jonerp
Domopalooza 2018 – Target gives a progress report on their data-driven transformation - by @jonerp #DP18
march 2018 by jonerp
"At Domopalooza 2017, Target's story of data transformation at scale was a show highlight. But as Target's Ben Schein shared this year, empowering decision makers with data is just the beginning."
analytics
planning
and
data
analysis
collaboration
sharing
digital
productivity
enterprise
in
the
real
world
retail
e-commerce
omni-channel
use
cases
march 2018 by jonerp
Walmart boss – “frictionless” shopping within 5 years. (If Amazon doesn’t deliver first…) - by @whostu
march 2018 by jonerp
"Walmart is expanding its online grocery delivery business, but is it moving fast enough to hold off the threat from Amazon? CEO Greg Foran makes his pitch."
digital
enterprise
in
the
real
world
retail
e-commerce
and
omni-channel
use
cases
march 2018 by jonerp
Enterprise hits and misses – can AI save the legal system? And who will save software user events? - by @jonerp
march 2018 by jonerp
"This week: AI's disruptive impact on the legal system (and hacking it from within). Also: why software user events need a rethink. Your whiffs include failed Twitter apps, and robots flipping burgers (and humans)."
hits
and
misses
iot
robotics
ai
retail
e-commerce
the
omni-channel
march 2018 by jonerp
Retailers are finally catching on to employee experience – but there’s a knowledge gap ahead - by @jonerp
march 2018 by jonerp
"If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It's all about the app."
e-commerce
future
of
work
hcm
and
the
digital
retail
omni-channel
march 2018 by jonerp
“Digital innovator” GAP looks to data science to drive customers across retail channels - by @whostu
march 2018 by jonerp
"Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP."
analytics
planning
and
data
analysis
crm
customer
experience
digital
enterprise
in
the
real
world
mobile
retail
e-commerce
omni-channel
social
march 2018 by jonerp
Walmart bombs as Wall Street gets a bad case of ‘Amazon panic’ - by @whostu
february 2018 by jonerp
"Walmart saw its Q4 e-commerce numbers more than halved on those in Q3. Wall Street didn't like that one little bit, despite the retailer's insistence on playing a long game."
retail
e-commerce
and
the
omni-channel
february 2018 by jonerp
Online as retail theater at Harrods
february 2018 by jonerp
"When you're a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge."
analytics
planning
and
data
analysis
cloud
platforms
-
infrastructure
architecture
crm
customer
experience
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
february 2018 by jonerp
Throw out Generation Z stereotypes and make friends with Alexa – @NRFnews retail market insights - by @jonerp
february 2018 by jonerp
"At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?"
crm
and
customer
experience
e-commerce
mobile
retail
the
omni-channel
february 2018 by jonerp
Ding dong, digital calling! Why the Avon Lady badly needs a modernizing makeover - by @whostu
february 2018 by jonerp
"Once upon a time the Avon Lady was a business innovation. Those days are gone and the 130 year old cosmetics giant badly needs a modernizing digital makeover."
analytics
planning
and
data
analysis
crm
customer
experience
productivity
retail
e-commerce
the
omni-channel
february 2018 by jonerp
Pepsi lacks digital fizz in a disrupted retail sector - by @whostu
february 2018 by jonerp
"Pepsi's not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald's - and now is not the time for 'wait and see'."
analytics
planning
and
data
analysis
crm
customer
experience
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
social
february 2018 by jonerp
Capgemini’s Warner on the AI voice imperative – brands are falling behind on conversational commerce - by @jonerp
february 2018 by jonerp
"Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review."
machine
intelligence
and
ai
professional
services
retail
e-commerce
the
omni-channel
february 2018 by jonerp
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