There’s value in offline retail, but the metrics are wrong
14 hours ago by jonerp
"What technology is working well in shops and how to measure its worth - some use case exemplars."
retail
e-commerce
and
the
omni-channel
14 hours ago by jonerp
Dunnhumby on retail’s winners and losers - by @jonerp
4 days ago by jonerp
"Can data science make the difference between winning and losing in retail? Dunnhumby's answer is yes - but with a big catch. You have to get the value proposition right. Their Retail Performance Index explains why."
crm
and
customer
experience
e-commerce
retail
the
omni-channel
4 days ago by jonerp
CEO Aneel Bhusri on Workday present and future
5 days ago by jonerp
"Workday CEO Aneel Bhusri talks about the future of HCM analytics, enterprise applications, vertical markets and customer satisfaction."
analytics
planning
and
data
analysis
cloud
erp
financials
supply
chain
hcm
the
digital
future
of
work
retail
e-commerce
omni-channel
ux
application
design
5 days ago by jonerp
Bed, Bath & Beyond – when you wish upon a digital vision…your share price collapses
6 days ago by jonerp
Bed, Bath & Beyond's digital direction has been furnished with more detail, but it's still not clear whether this is a vision or a wish list...
analytics
planning
and
data
analysis
crm
customer
experience
digital
content
marketing
retail
e-commerce
the
omni-channel
6 days ago by jonerp
Why progressive web apps are anything but boring – a retail view from Magento
11 days ago by jonerp
"Mobile commerce has yet to achieve its potential, held back by app proliferation and consumer (dis)trust. Magento's Peter Sheldon thinks progressive web apps can change that."
crm
and
customer
experience
e-commerce
retail
the
omni-channel
11 days ago by jonerp
How City Furniture modernized its retail tech – and brought employees closer to customers
16 days ago by jonerp
"Empowering store associates with technology is becoming a key strategy for retailers of all sizes. But for City Furniture, its legacy back-end was a big obstacle. Here's what it did about it."
crm
and
customer
experience
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
use
cases
16 days ago by jonerp
For Hudson’s Bay’s new CEO, another headache – a data breach with a claimed 5 million cards at risk - by @whostu
17 days ago by jonerp
"Hudson's Bay Company has a hell of a lot to do in terms of tech upgrades. That's going to include payment systems after 5 million cards were involved in a massive data breach."
data
privacy
retail
e-commerce
and
the
omni-channel
security
17 days ago by jonerp
New Hudson’s Bay CEO – turnaround strategy was good, execution wasn’t
19 days ago by jonerp
"The Hudson's Bay Company has had a turbulent year, but a new CEO's now in place and talking up the need to be creative around retail customers, online and offline."
crm
and
customer
experience
retail
e-commerce
the
omni-channel
19 days ago by jonerp
Enterprise hits and misses – scraping Cambridge Analytica for insights, and negotiating better AI projects
23 days ago by jonerp
"This week: Extracting lessons from Cambridge Analytica's ethical morass. Plus: the art of negotiating AI projects, and minimizing "risk bias." Google and Uber face setbacks worth watching. And yes, loads of goofy and baffling whiffs."
hits
and
misses
iot
robotics
ai
retail
e-commerce
the
omni-channel
23 days ago by jonerp
Tough love memo to retailers – stop wasting money on incremental tech!
23 days ago by jonerp
"Retailers need to embed tech into the corporate DNA rather than putting lipstick on a pig."
e-commerce
retail
and
the
omni-channel
23 days ago by jonerp
Domopalooza 2018 – Target gives a progress report on their data-driven transformation - by @jonerp #DP18
4 weeks ago by jonerp
"At Domopalooza 2017, Target's story of data transformation at scale was a show highlight. But as Target's Ben Schein shared this year, empowering decision makers with data is just the beginning."
analytics
planning
and
data
analysis
collaboration
sharing
digital
productivity
enterprise
in
the
real
world
retail
e-commerce
omni-channel
use
cases
4 weeks ago by jonerp
Walmart boss – “frictionless” shopping within 5 years. (If Amazon doesn’t deliver first…) - by @whostu
4 weeks ago by jonerp
"Walmart is expanding its online grocery delivery business, but is it moving fast enough to hold off the threat from Amazon? CEO Greg Foran makes his pitch."
digital
enterprise
in
the
real
world
retail
e-commerce
and
omni-channel
use
cases
4 weeks ago by jonerp
Enterprise hits and misses – can AI save the legal system? And who will save software user events? - by @jonerp
6 weeks ago by jonerp
"This week: AI's disruptive impact on the legal system (and hacking it from within). Also: why software user events need a rethink. Your whiffs include failed Twitter apps, and robots flipping burgers (and humans)."
hits
and
misses
iot
robotics
ai
retail
e-commerce
the
omni-channel
6 weeks ago by jonerp
Retailers are finally catching on to employee experience – but there’s a knowledge gap ahead - by @jonerp
6 weeks ago by jonerp
"If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It's all about the app."
e-commerce
future
of
work
hcm
and
the
digital
retail
omni-channel
6 weeks ago by jonerp
“Digital innovator” GAP looks to data science to drive customers across retail channels - by @whostu
7 weeks ago by jonerp
"Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP."
analytics
planning
and
data
analysis
crm
customer
experience
digital
enterprise
in
the
real
world
mobile
retail
e-commerce
omni-channel
social
7 weeks ago by jonerp
Walmart bombs as Wall Street gets a bad case of ‘Amazon panic’ - by @whostu
7 weeks ago by jonerp
"Walmart saw its Q4 e-commerce numbers more than halved on those in Q3. Wall Street didn't like that one little bit, despite the retailer's insistence on playing a long game."
retail
e-commerce
and
the
omni-channel
7 weeks ago by jonerp
Online as retail theater at Harrods
7 weeks ago by jonerp
"When you're a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge."
analytics
planning
and
data
analysis
cloud
platforms
-
infrastructure
architecture
crm
customer
experience
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
7 weeks ago by jonerp
Throw out Generation Z stereotypes and make friends with Alexa – @NRFnews retail market insights - by @jonerp
8 weeks ago by jonerp
"At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?"
crm
and
customer
experience
e-commerce
mobile
retail
the
omni-channel
8 weeks ago by jonerp
Ding dong, digital calling! Why the Avon Lady badly needs a modernizing makeover - by @whostu
8 weeks ago by jonerp
"Once upon a time the Avon Lady was a business innovation. Those days are gone and the 130 year old cosmetics giant badly needs a modernizing digital makeover."
analytics
planning
and
data
analysis
crm
customer
experience
productivity
retail
e-commerce
the
omni-channel
8 weeks ago by jonerp
Pepsi lacks digital fizz in a disrupted retail sector - by @whostu
8 weeks ago by jonerp
"Pepsi's not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald's - and now is not the time for 'wait and see'."
analytics
planning
and
data
analysis
crm
customer
experience
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
social
8 weeks ago by jonerp
Capgemini’s Warner on the AI voice imperative – brands are falling behind on conversational commerce - by @jonerp
9 weeks ago by jonerp
"Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review."
machine
intelligence
and
ai
professional
services
retail
e-commerce
the
omni-channel
9 weeks ago by jonerp
My NRF2018 retail demo awards roundup – from annoyingly smart fridges to self-powered pop-up shops -by @jonerp
11 weeks ago by jonerp
"My tour of NRF 2018 retail demos was a dizzying mixture of the clever and the overhyped. Here's an illustrated review of this year's winners, with a bias towards practical tech retailers can use this year."
mobile
retail
e-commerce
and
the
omni-channel
ux
application
design
11 weeks ago by jonerp
Starbucks places a downpayment on a Blockchain vision - by @whostu
11 weeks ago by jonerp
"Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain."
customer
service
management
digital
enterprise
in
the
real
world
e-commerce
retail
and
omni-channel
social
11 weeks ago by jonerp
Understanding the impact of Amazon Go innovations - by @dahowlett
11 weeks ago by jonerp
"Amazon Go attracted plenty of attention but there is more than the superficial experience to contemplate."
analytics
planning
and
data
analysis
crm
customer
experience
frictionless
enterprise
retail
e-commerce
the
omni-channel
11 weeks ago by jonerp
Has mobile commerce turned a corner? – @RetailRobGarf reveals Salesforce’s holiday retail data - by @jonerp #NRF2018
12 weeks ago by jonerp
"At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking."
analytics
planning
and
data
analysis
e-commerce
mobile
retail
the
omni-channel
ux
application
design
12 weeks ago by jonerp
#NRF2018 live – retail apocalypse? No. Data problems and store/online convergence? Yes. - by @jonerp
january 2018 by jonerp
"NRF 2018 contradicts the retail apocalypse storyline. But the online/store convergence comes with data obstacles. Here's five insights and surprises - plus my show demo awards so far."
analytics
planning
and
data
analysis
e-commerce
retail
the
omni-channel
january 2018 by jonerp
#NRF2018 live – How DAVIDsTEA uses loyalty program data to change experiences – and results - by @jonerp
january 2018 by jonerp
"Retail transformation sounds great - until you hit a data wall. Live at NRF 2018, DAVIDsTEA told me how they turned their loyalty program data into a much broader effort. Their partner AgilOne was on hand to help share the results."
analytics
planning
and
data
analysis
digital
enterprise
in
the
real
world
e-commerce
retail
omni-channel
use
cases
january 2018 by jonerp
NRF 2018 preview – retail demos will show if AI and augmented reality are ready for prime time - by @jonerp
january 2018 by jonerp
"Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete."
e-commerce
mobile
retail
and
the
omni-channel
user
experience
january 2018 by jonerp
Nike focuses on digital membership and “relentless flow of innovation” - by @derek_dupreez
january 2018 by jonerp
"Footwear and apparel giant Nike tells investors that digital is enabling a better “price-value relationship” with its customers."
e-commerce
retail
and
the
omni-channel
january 2018 by jonerp
Retail and AI in 2018 – can Reflektion help solve retail’s personalization challenges? - by @jonerp
january 2018 by jonerp
"How real-time can personalization get? What does AI have to offer retailers? And is there a purchase conversion impact? Here's what I learned from Reflektion."
analytics
planning
and
data
analysis
crm
customer
experience
e-commerce
retail
the
omni-channel
january 2018 by jonerp
diginomica 2017 – the year according to @whostu
december 2017 by jonerp
"Brexit, diversity, broadband and Trump - items on Stuart's 2017 look back."
cloud
platforms
-
infrastructure
and
architecture
crm
customer
experience
digital
government
public
services
governing
identity
privacy
security
hcm
the
future
of
work
iot
robotics
ai
retail
e-commerce
omni-channel
december 2017 by jonerp
diginomica 2017 – the year according to Dennis - by @dahowlett
december 2017 by jonerp
"2017 is almost at an end; 2018 is around the corner. In the second of our annual reviews of the highlights of the year, Dennis Howlett offers his personal picks of the best of diginomica 2017. Customer stories feature heavily."
cloud
erp
financials
and
supply
chain
platforms
-
infrastructure
architecture
crm
customer
experience
digital
enterprise
in
the
real
world
transformation
frictionless
governing
identity
privacy
security
hcm
future
of
work
iot
robotics
ai
retail
e-commerce
omni-channel
new
professional
it
as
a
service
ux
application
design
blockchain
december 2017 by jonerp
Digital progress for Lands End, but land’s end not yet in sight for US heritage brand - by @whostu
december 2017 by jonerp
"Lands End CEO Jerome Griffith can see signs of the retailer's shift to digital paying off, but there's still a long way to go to turn around the brand."
analytics
planning
and
data
analysis
retail
e-commerce
the
omni-channel
december 2017 by jonerp
RBS, Feather and Black, Thomas Cook, Toys ‘R’ Us and Multiyork. Symptoms of retail carnage courtesy of Amazon and omnichannel? - by @dahowlett
december 2017 by jonerp
"The almost daily diet of retail closures is spreading. Currently, big-ticket household goods stores are in the spotlight but they are far from alone. Is this the Amazon effect?"
retail
e-commerce
and
the
omni-channel
december 2017 by jonerp
The price of omni-channel success at Thomas Cook is job cuts - by @whostu
december 2017 by jonerp
"Thomas Cook is seeing more and more business coming from online sales which is encouraging it to close more stores. Omni-channel thinking in action."
retail
e-commerce
and
the
omni-channel
december 2017 by jonerp
Enterprise hits and misses – Black Friday gets a retail assessment, B2B buyers face a dichotomy - by @jonerpy
november 2017 by jonerp
"This week: Black Friday and Cyber Monday are in the books - we glean insights from the chaos. Plus: B2B buyers face a dichotomy - why technology buying remains a conundrum. Your whiffs include Twitter potshots, breaches, and an unfair/hilarious video about Millennials."
crm
and
customer
experience
hits
misses
retail
e-commerce
the
omni-channel
november 2017 by jonerp
Cyber Monday chalks up the biggest US online retail day to date - by @whostu
november 2017 by jonerp
"Cyber Monday met expectations and delivered a set of record numbers, particularly around mobile platforms. "
mobile
retail
e-commerce
and
the
omni-channel
ux
application
design
november 2017 by jonerp
Enterprise hits and misses – AI finds consequences, Uber rides into the security quagmire - by @jonerp
november 2017 by jonerp
"This week: the consequences of AI enterprises need to reckon with. Plus: consumer brand-pimping versus buyer trust. And - Uber drives though the mud again. Plus my first pre-whiff ever."
hits
and
misses
iot
robotics
ai
machine
intelligence
retail
e-commerce
the
omni-channel
november 2017 by jonerp
Retail progress reports – GAP and Nordstrom ready for omni-channel Holidays - by @whostu
november 2017 by jonerp
"It's nearly time for the Holidays and that means retail wars. On eve of battle, GAP and Nordstrom update on their omni-channel capabilities."
retail
e-commerce
and
the
omni-channel
november 2017 by jonerp
Enterprise hits and misses – omni-channels near holiday stress test, digital gets critiqued - by @jonerp
november 2017 by jonerp
"This week: it's omni-channel or bust as holiday season kicks in. Plus: do digital with a capital D - or don't bother. Dreamforce gets a wrap, and you get your weekly whiffs."
hits
and
misses
retail
e-commerce
the
omni-channel
november 2017 by jonerp
Enterprise hits and misses – McDonald’s and Dunkin’ vs Starbucks, blockchain vs the skeptics - by @jonerp
november 2017 by jonerp
"This week: McDonald's goes for the digital trojan horse against Starbucks, while Dunkin' brews their own. Plus: blockchain earns credibility from real-world advancements. Your whiffs include live music on planes - and I get a Halloween whiff called on myself."
hits
and
misses
retail
e-commerce
the
omni-channel
november 2017 by jonerp
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris - by @derek_dupreez
october 2017 by jonerp
"jonwreed
9,798 6
Global Shared Stories
All Shared Stories
Jon Reed's multi-media enterprise picks
All Site Stories
949
A 1 A A - Newsy!
196
A1 Twitter Times
2
Aaz Twitnewsfaves
200
reddit - my home page
189
ZDNet - blogs
85
ZDNet - ensw
277
Register - techie
6 85
A 1 A A Alpha ENSW
39
Constellation Blog
6 44
diginomica
2
Enterprise Irregulars
2690
A 1 A Alpha Random
4698
A 1 A ALPHA TBONUS
507
A 1 A Alpha Tnews II
2
TC» Ron Miller
505
Techmeme
230
All 1st Analysts
10
Acumatica Cloud ERP
24
CIOInsight
136
Dark Reading:
52
Enterprise Times
3
Hank Barnes
1
Monkchips
1
Rishidot Research
3
The New Stack
52
ALL 2ND ANALYSTS
154
ALL 3RD ANALYSTS
244
De Twitter Analysts
269
Newsletters
2
ARCHITECHT
1
Avinash Kaushik
1
Axios AM
1
Axios Login
3
Azeem Azhar - AI
108
Digg Deeper
151
Instapaper - JR
1
SA Morning Briefing
1
TechCrunch
37
Uber Trends BI
133
Uber Trends CIO
731
Uber Trends IT
194
Uber Trends Pub
1221
Uber Trends Soc
1
Uber Trends Sustain
27
Web JonERP Mentions
1
Busting omnichannel
3
JR YouTube Videos
23
JR's content feed
17
Ze Za Local Buzz
10
NCTV - YouTube
3
Noho city - full tweets
3
Noho Mayor
1
QueryTwt - nohopd
1
Ze Za Sports Columns
1
Boston Sports Journal
3
Ze Ze Humor
1
Ze Ze Movies Special
4
Ze Ze Politics
54
Ze Zx Tech Fun
2
Zx Zx BROWSIN
1
Snopes.com
1
The Ad Contrarian
Read Stories
15159
Saved Stories
Counting is difficult
All
Unread
Focus
Saved
Next Unread
all · newest
1d
3d
7d
14d
diginomica
Feed
Text
Full
Split
List
Grid
Style
6 44
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris Derek du Preez
4:21am
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris
Today, October 18th 4:21am
· Derek du Preez
· cloud platforms - infrastructure and architecture
crm and customer experience
digital enterprise in the real world
e-commerce
retail e-commerce and the omni-channel
use cases
Naveen Kandasami, global IT executive director at Sealed Air, explains how the company is standardising and transforming with SAP Hybris."
cloud
platforms
-
infrastructure
and
architecture
crm
customer
experience
digital
enterprise
in
the
real
world
e-commerce
retail
omni-channel
use
cases
9,798 6
Global Shared Stories
All Shared Stories
Jon Reed's multi-media enterprise picks
All Site Stories
949
A 1 A A - Newsy!
196
A1 Twitter Times
2
Aaz Twitnewsfaves
200
reddit - my home page
189
ZDNet - blogs
85
ZDNet - ensw
277
Register - techie
6 85
A 1 A A Alpha ENSW
39
Constellation Blog
6 44
diginomica
2
Enterprise Irregulars
2690
A 1 A Alpha Random
4698
A 1 A ALPHA TBONUS
507
A 1 A Alpha Tnews II
2
TC» Ron Miller
505
Techmeme
230
All 1st Analysts
10
Acumatica Cloud ERP
24
CIOInsight
136
Dark Reading:
52
Enterprise Times
3
Hank Barnes
1
Monkchips
1
Rishidot Research
3
The New Stack
52
ALL 2ND ANALYSTS
154
ALL 3RD ANALYSTS
244
De Twitter Analysts
269
Newsletters
2
ARCHITECHT
1
Avinash Kaushik
1
Axios AM
1
Axios Login
3
Azeem Azhar - AI
108
Digg Deeper
151
Instapaper - JR
1
SA Morning Briefing
1
TechCrunch
37
Uber Trends BI
133
Uber Trends CIO
731
Uber Trends IT
194
Uber Trends Pub
1221
Uber Trends Soc
1
Uber Trends Sustain
27
Web JonERP Mentions
1
Busting omnichannel
3
JR YouTube Videos
23
JR's content feed
17
Ze Za Local Buzz
10
NCTV - YouTube
3
Noho city - full tweets
3
Noho Mayor
1
QueryTwt - nohopd
1
Ze Za Sports Columns
1
Boston Sports Journal
3
Ze Ze Humor
1
Ze Ze Movies Special
4
Ze Ze Politics
54
Ze Zx Tech Fun
2
Zx Zx BROWSIN
1
Snopes.com
1
The Ad Contrarian
Read Stories
15159
Saved Stories
Counting is difficult
All
Unread
Focus
Saved
Next Unread
all · newest
1d
3d
7d
14d
diginomica
Feed
Text
Full
Split
List
Grid
Style
6 44
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris Derek du Preez
4:21am
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris
Today, October 18th 4:21am
· Derek du Preez
· cloud platforms - infrastructure and architecture
crm and customer experience
digital enterprise in the real world
e-commerce
retail e-commerce and the omni-channel
use cases
Naveen Kandasami, global IT executive director at Sealed Air, explains how the company is standardising and transforming with SAP Hybris."
october 2017 by jonerp
SAP Hybris exec Q&A – Creating a front-office ERP platform - by @derek_dupreez
october 2017 by jonerp
"Carsten Thoma, president of SAP Hybris, gives us his rundown on the company’s focus for creating an enablement and engagement platform."
cloud
platforms
-
infrastructure
and
architecture
e-commerce
retail
the
omni-channel
october 2017 by jonerp
GAP CIO Paul Chapman closes the omni-channel gap with Oracle Cloud migration - by @jtwentyman
october 2017 by jonerp
"At Oracle OpenWorld, The Gap’s Intermix brand was hailed as the first in its portfolio to make the trip to the cloud, but other passengers aren’t far behind."
retail
e-commerce
and
the
omni-channel
oow17
october 2017 by jonerp
“Customer experience is only as good as your weakest link” – talking retail with SAP Hybris - by @jonerp
october 2017 by jonerp
"Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a "tools will save us" mentality, says Bernard Chung of SAP Hybris."
crm
and
customer
experience
e-commerce
identity
retail
the
omni-channel
october 2017 by jonerp
Three Cool Technologies - by @lcecere
october 2017 by jonerp
"Driving supply chain innovation is hard. This is why I have a soft spot in my heart for technology innovators. As I sit with my coffee, I am reviewing a response by a large system integrator to a client that is just bad. Really BAD. The large system integrator is blindly recommending the technology they know and not the full range of products. The client is looking for innovative solutions, and the consultant is hawking yesterday’s approaches. Buyer beware!"
uncategorized
cool
technologies
enterra
innovation
lokad
orchestr8
pinc
retail
velocity
supply
chain
excellence
october 2017 by jonerp
PepsiCo fizzes with digital to support “brilliant disruption” - by @whostu
october 2017 by jonerp
"Disruption isn't a bad thing, suggests PepsiCo CEO Indra Nooyi, as the CPG giant gets serious about e-commerce."
digital
and
content
marketing
e-commerce
retail
the
omni-channel
october 2017 by jonerp
Busting through the retail AI hype with Salesforce’s Rob Garf – at Shop.org ’17 - by @jonerp
october 2017 by jonerp
"In search of retail intelligence, I cornered Rob Garf of Salesforce. We examined the dilemma of known and unknown visitors, and what Salesforce is doing about retail AI with Einstein."
retail
e-commerce
and
the
omni-channel
october 2017 by jonerp
Salesforce continues vertical tilt with new Financial Services Cloud - by @ron_miller
october 2017 by jonerp
"The Salesforce product line has always been distinctly horizontal, meaning it’s a general set of tools that can be used across any industry. The company has left it to customers, partners and developers to build industry-specific tools on top of the platform. This began to shift ever so slightly last year when Salesforce took a turn toward the vertical"
cloud
enterprise
tc
salesforce
retail
banking
financial
services
october 2017 by jonerp
NetSuite’s Andy Lloyd on overcoming omni-channel blues, downplaying AI, and yes – Oracle - by @jonerp
october 2017 by jonerp
"At Shop.org 2017, NetSuite's Commerce chief took a stance against AI hyperbole. We also got into the modern back office as antidote to the omni-channel blues. Bonus: an Oracle update."
e-commerce
retail
and
the
omni-channel
october 2017 by jonerp
Winning customer trust in China – an e-commerce story from Revolve and Lime Crime - by @jonerp
september 2017 by jonerp
"During a Chinese e-commerce workshop at Shop.org 2017, I got a firsthand view of an e-commerce launch in China. The story told by Revolve and Lime Crime has lessons that go well beyond China."
analytics
planning
and
data
analysis
digital
content
marketing
e-commerce
retail
the
omni-channel
use
cases
september 2017 by jonerp
Shop.org live – how Carhartt turns visitors into customers with user-generated content - by @jonerp
september 2017 by jonerp
"No brand would object to generating more user-generated content - but it's not that easy. At Shop.org 2017, Carhartt shared how they upped their UGC game, and why it matters."
"No
brand
would
object
to
generating
more
user-generated
content
-
but
it's
not
that
easy.
At
Shop.org
2017
Carhartt
shared
how
they
upped
their
UGC
game
and
why
it
matters.content
marketing
e-commerce
retail
the
omni-channel
use
cases
september 2017 by jonerp
Barnes & Noble loves its stores, but can’t turn the page on the omni-shambles - by @whostu
september 2017 by jonerp
"arnes & Noble has never lost its love for its stores, but the problems for new CEO Demos Parneros remain the same omni-shambles that we've seen for the past few years."
retail
e-commerce
and
the
omni-channel
september 2017 by jonerp
Amazon and Whole Foods – what happens once the honeymoon is over?
august 2017 by jonerp
"Amazon’s purchase of Whole Foods has the potential to shake up the US retail industry. But to get it right, the ecommerce giant needs to ensure it doesn’t throw the customer experience baby out with the cultural bathwater."
retail
e-commerce
and
the
omni-channel
august 2017 by jonerp
Ocado put robots in its warehouse. Here’s what happened next - by @philww
august 2017 by jonerp
"When Ocado put robots in its warehouse, it was the culmination of a 17-year journey to digitally transform the retail grocery industry. Here's the outcome."
digital
transformation
-
frictionless
enterprise
infrastructure
retail
e-commerce
and
the
omni-channel
use
cases
august 2017 by jonerp
Salesforce and the Third Chapter – on towards $20 billion, says Benioff - by @whostu
august 2017 by jonerp
"Onwards to $20 billion run rate, says Salesforce CEO Marc Benioff and the start of Chapter Three of the enterprise cloud firm's growth story. "
cloud
platforms
-
infrastructure
and
architecture
crm
customer
experience
digital
content
marketing
iot
robotics
ai
retail
e-commerce
the
omni-channel
august 2017 by jonerp
Enterprise hits and misses – retail storefronts and AI optimists fight back - by @jonerp
august 2017 by jonerp
"This week - a retail pulse check shows storefronts are fighting back by re-inventing. AI and jobs optimists bolster their case while Elon Musk fires flares. And: some very whiffy awards."
e-commerce
hits
and
misses
iot
robotics
ai
retail
the
omni-channel
august 2017 by jonerp
Foot Locker braces for a digital marathon, not a sprint - by @whostu
august 2017 by jonerp
"Sneaker retailer Foot Locker is turning to digital to keep up with more fickle customers, but can it keep up the pace to reach the finish line?"
retail
e-commerce
and
the
omni-channel
august 2017 by jonerp
GAP’s Rodney Dangerfield moment – just can’t get no digital respect! - by @whostu
august 2017 by jonerp
"What's an online retailer got to do to get some respect these days? GAP CEO Art Peck feels the recognition isn't there that his firm deserves."
retail
e-commerce
and
the
omni-channel
august 2017 by jonerp
Walmart shores up e-commerce grocery defences as Amazon threat grows - by @whostu
august 2017 by jonerp
"Amazon is buying Whole Foods, a gambit that could put more pressure on Walmart's dependence on grocery revenue. Just as well e-commerce growth is still healthy then."
retail
e-commerce
and
the
omni-channel
august 2017 by jonerp
The retail challenge – getting over Amazon envy and learning to love the stores again - by @whostu
august 2017 by jonerp
"Not long ago, the overwhelming desire in retail was to prove you could be as Amazon as Amazon. Now it's about bringing legacy physical assets into play alongside the digital ambitions."
retail
e-commerce
and
the
omni-channel
august 2017 by jonerp
JC Penney sinks to all-time low despite omni-channel claims of success - by @whostu
august 2017 by jonerp
"JC Penney's articulated a strong omni-channel argument, but Wall Street's not convinced, sending the stock price to a new low."
retail
e-commerce
and
the
omni-channel
august 2017 by jonerp
Adidas aims to boost digital revenues from €1bn to €4bn by 2020
august 2017 by jonerp
"The German sportswear brand is seeing a huge shift in demand for where its customers want to buy Adidas goods, with more moving online."
e-commerce
retail
and
the
omni-channel
august 2017 by jonerp
Retails last resort? Extreme Personalization. - by @sameerpatel
august 2017 by jonerp
"
91% of us unsubscribe from emails (Salesforce)
44% of direct mail is never opened (NewsCred)
60% of us opt out of mobile push notifications (Kahuna)
Over $280 billion is abandoned in digital shopping carts, every year (Google)
Round 3, in the form of Extreme Personalization, is now upon us..."
artificial
intelligence
ecommerce
and
retail
kahuna
machine
learning
management
ai
91% of us unsubscribe from emails (Salesforce)
44% of direct mail is never opened (NewsCred)
60% of us opt out of mobile push notifications (Kahuna)
Over $280 billion is abandoned in digital shopping carts, every year (Google)
Round 3, in the form of Extreme Personalization, is now upon us..."
august 2017 by jonerp
Amazon profits plummet on soaring expenses, but AWS is winning customers - by @whostu
july 2017 by jonerp
"You gotta invest to expand. A mantra that finds favour at Amazon, but less so it seems with Wall Street..."
cloud
platforms
-
infrastructure
and
architecture
digital
government
public
services
retail
e-commerce
the
omni-channel
july 2017 by jonerp
Campbell Soup Company rolls out its recipe for an e-commerce future - by @whostu
july 2017 by jonerp
"A tin of Campbell's tomato soup may be a great accompaniment to a grilled cheese sandwich, but comfort food isn't enough for success. That's why a 148 year old CPG firm wants to reinvent itself as an e-commerce company."
analytics
planning
and
data
analysis
retail
e-commerce
the
omni-channel
july 2017 by jonerp
Infor’s retail ambitions – on machine learning, Whole Foods, and where the traction is - by @jonerp
july 2017 by jonerp
"Infor's retail ambitions were on display at Inforum 2017. But Amazon's acquisition of Whole Foods adds a whole new twist. Here's what we learned."
machine
intelligence
and
ai
retail
e-commerce
the
omni-channel
july 2017 by jonerp
Pier 1 Imports looks to digital to reach new customers, not live off the core
july 2017 by jonerp
"Pier 1 Imports has a loyal customer base and growing e-commerce presence. But in an omni-channel retail world, that's holding position, not a growth strategy."
retail
e-commerce
and
the
omni-channel
july 2017 by jonerp
Magento CEO – ‘Amazon changed the game, but retailers should be optimistic’
june 2017 by jonerp
"CEO of eCommerce platform Magento, Mark Lavelle, explains how because of readily available compute power, retailers should be competing on experience."
e-commerce
retail
and
the
omni-channel
june 2017 by jonerp
Wal-Mart Kicks Partners Off Amazon’s Cloud: The Implications for Organizations
june 2017 by jonerp
"As first reported by CNBC on Wednesday, retail and e-commerce giant Wal-Mart notified some of its technology partners that they need to move their information assets away from Amazon Web Services if they want to continue doing business.
This move certainly comes as no surprise to many, as the two companies are long-standing rivals in their respective quests to dominate the world of retail."
analysis
contributed
op-ed
top
stories
amazon
web
services
architecture
containership
devops
multi-cloud
multicloud
retail
wal-mart
This move certainly comes as no surprise to many, as the two companies are long-standing rivals in their respective quests to dominate the world of retail."
june 2017 by jonerp
Amazon chows down on Whole Foods, acquiring at $13.7 billion – it just makes sense - by @dahowlett
june 2017 by jonerp
"Amazon just made a knock out bid for Whole Foods. This has the potential to fundamentally change the retail landscape. Both benefit from modern technology."
analytics
planning
and
data
analysis
frictionless
enterprise
retail
e-commerce
the
omni-channel
june 2017 by jonerp
Optymyzing sales forecasting – measuring what needs to be measured - by @brianssommer
may 2017 by jonerp
"Sales forecasting is becoming a lot more sophisticated as solutions ingest and work with external data sources, augmented with machine learning. This story focuses upon Optymyze."
analytics
planning
and
data
analysis
productivity
retail
e-commerce
the
omni-channel
may 2017 by jonerp
Will it be an omni-channel GAP or a digital abyss? - by @whostu
may 2017 by jonerp
"Gap managed to impress Wall Street by beating expectations with its latest quarterly numbers, but the harsh reality is that it's being kept buoyant by Old Navy. Meanwhile the retailer is still at "foundational" level when it comes to digital."
retail
e-commerce
and
the
omni-channel
may 2017 by jonerp
Cosabella’s uplifting website design testing – AI or bust - by @jtwentyman
may 2017 by jonerp
"The US-based lingerie manufacturer and retailer achieved a 38 percent rise in conversion rates using a new tool, Ascend, from Sentient Technologies."
digital
enterprise
in
the
real
world
machine
intelligence
and
ai
retail
e-commerce
omni-channel
may 2017 by jonerp
A survivor’s guide to omni-channel retail disruption from Starbucks management - by @whostu
may 2017 by jonerp
"Starbucks was a early starter when it came to recognising the need to adapt to the oncoming digital disruption of retail. CEO Kevin Johnson and Chairman Howard Schultz have some tips for those now struggling with the same issue."
crm
and
customer
experience
mobile
retail
e-commerce
the
omni-channel
may 2017 by jonerp
The fast, comprehensive SuiteWorld 17 recap - by @brianssommer
may 2017 by jonerp
"SuiteWorld 17 was more than a transition show for NetSuite. The company, many times lightheartedly, sought to allay customers or prospects concerns re: the future of the company, its people or its products. They did that very well."
cloud
erp
financials
and
supply
chain
platforms
-
infrastructure
architecture
crm
customer
experience
hcm
the
digital
future
of
work
internet
things
retail
e-commerce
omni-channel
may 2017 by jonerp
McDonald’s new secret sauce – you want digital with that? - by @whostu
april 2017 by jonerp
"Digitally-enabled ordering and delivery is the future for the McDonald's Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber."
crm
and
customer
experience
mobile
retail
e-commerce
the
omni-channel
social
user
april 2017 by jonerp
Shoppermotion pinpoints customer locations and journeys in Hadoop - by @jtwentyman
april 2017 by jonerp
"Spanish start-up takes big data approach to enabling retailers and consumer brands to identify in-store hot zones, blind spots and new opportunities to improve layouts."
devops
nosql
and
the
open
source
stack
digital
enterprise
in
real
world
machine
intelligence
ai
retail
e-commerce
omni-channel
use
cases
april 2017 by jonerp
Collaboration ferments digital transformation at Rémy Cointreau - by @philww
april 2017 by jonerp
"Collaboration is the catalyst for digital transformation and new ways of working at 300-year old liquor group Rémy Cointreau."
collaboration
sharing
and
digital
productivity
retail
e-commerce
the
omni-channel
use
cases
april 2017 by jonerp
Changing the data conversation at Target – a Domopalooza BI use case - by @jonerp
march 2017 by jonerp
"It's not easy to change how a business uses data. Now trying doing that at Target scale. At Domopalooza 2017, Target's Ben Schein and Lisa Roath shared their data adventures from the BI team and business user view. In this installment, I look at how Schein used Domo to build momentum for real time data at Target - and how decision making is changing as a result. Bonus: some Black Friday war room gotchas and fixes."
analytics
planning
and
data
analysis
digital
enterprise
in
the
real
world
retail
e-commerce
omni-channel
use
cases
march 2017 by jonerp
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