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jonerp : retention   4

The Salesforce MBA: What We Learned with FinancialForce, Twilio, StitchFix (Video + Transcript)
"We were very happy to have the Salesforce “Mafia,” consisting of four executives–three who have since moved onto their next ventures–on the Strategy Stage so they could discuss some important lessons learned from being a part of the 19-year-old SaaS powerhouse."
business  startup  lessons  case  studies  hiring  &  operations  retention  metrics  saastr  annual  sessions  the  journey  video 
january 2018 by jonerp
Retention, Growth and CX Expectations - by @barnes_hank
"But is there an answer–something that you can do with accounts to drive growth without sacrificing retention. There is. It is helping customers improve. How do you do that? You provide unique perspectives that can help their business be ore efficient or effective. You provide depth to those perspectives by outlining how those actions can be taken. And you focus on the impact, the ROI, of those efforts."
future  of  sales  go-to-market  customer  experience  improvement  cx  growth  retention 
july 2017 by jonerp
Why ‘Perfect’ Is the Enemy of Diversity - via @jasonlk
"How to achieve diversity in the SaaS workplace, and why it’s important, is a super important topic I haven’t hit head on, for a variety of reasons. Mostly because it’s an important to get really right. Bro-cultures in sales teams. All-male VC firms. Young managers hiring people just like them. There are a lot of issues here to tackle, and the “action items” aren’t always as simple as other challenges."
business  featured  posts  hiring  &  retention 
october 2015 by jonerp
That Super-Successful VP of Sales. Great? Or Just Lucky? - by @jasonlk
"I get sent this resume to review all the time. Director+ of Sales at Yammer / Salesforce / Successfactors / Pick Your Brand Name SaaS Company. Took Hot Start-Up from $0 to $30m as VPS from Day 0. Was there “early” through IPO and did amazing things. That all sounds impressive, for sure. But was she great? Or just lucky?"
SaaS  sales  retention  interviews  startups 
february 2015 by jonerp

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