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2019 productivity gut check – don’t let metrics squeeze your value
"We've pushed away from the holiday table and we're dialing into our 2019 kick off calls in 3, 2, 1. But before the inbox exacts its revenge, here's a different take on productivity."
collaboration  sharing  and  digital  productivity  skills  training  social  the  new  professional  it  as  a  service 
19 days ago by jonerp
The Year That Was – the Stuart version
"A tough year for some in the retail sector, but progress on the omni-channel journey for others."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  content  marketing  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
22 days ago by jonerp
Tech powers The Bike Project’s work in helping refugees navigate new lives
"The London-based charity is using CRM and an SMS alerting system in its work of reconditioning second-hand bicycles and donating them to new arrivals to the UK capital."
crm  and  customer  experience  digital  enterprise  in  the  real  world  social 
5 weeks ago by jonerp
Sales and marketing working in tandem – organizational Holy Grail or the new reality?
"Marketing and Sales working in harmony for the greater good...or fighting like a bag of cats. Salesforce's State of Marketing Report suggests progress."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  crm  customer  experience  digital  content  marketing  iot  robotics  ai  machine  intelligence  social  user  ux  application  design 
5 weeks ago by jonerp
Facing up to the need for regulation – Microsoft recognises Big Brother potential
"George Orwell’s 1984 is arriving about 40 years behind schedule. Microsoft and other concerned technologists believe we’re running out of time to create new government regulations to deal with the dangers of facial recognition and other new surveillance technologies."
analytics  planning  and  data  analysis  privacy  governing  identity  security  regulation  social 
6 weeks ago by jonerp
“That may be good for the world, but it’s not good for us” – Zuckerberg, Facebook and your data
"The UK Government released its seized Facebook documents yesterday and their contents confirm a lot of fears."
data  privacy  governing  identity  and  security  regulation  social 
6 weeks ago by jonerp
Hudson’s Bay – claiming retail uniqueness, but still struggling with omni-channel 101
"Hudson's Bay is a retailer that's still struggling to get to the foothills of omni-channel retail basics."
crm  and  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
6 weeks ago by jonerp
Zuckerberg ‘sends his cat’ as 9 governments slam Facebook CEO for not talking to 447 million people
"Zuck didn't show but the representatives of 9 governments and 447 million people did turn up to grill the latest Zuckerberg avatar."
data  privacy  digital  and  content  marketing  governing  identity  security  regulation  social 
8 weeks ago by jonerp
Facebook’s 2018 crises mean it’s time to unfollow its ‘sorry’ CEO
"'Sorry' has become a word that falls easily from the lips of Facebook's upper management; if only I believed they meant it..."
data  privacy  governing  identity  and  security  regulation  social 
8 weeks ago by jonerp
Two decades of online doesn’t guarantee the necessary omni-channel balance for Nordstrom
"Nordstrom reckons that two decades of online presence is validation of its digital investment and progress, but the omni-channel alignment is still elusive. "
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  retail  e-commerce  the  omni-channel  social 
9 weeks ago by jonerp
Inside the surprising Workplace by Facebook – what I learned from Workplace product leaders
"Workplace by Facebook has added complications to my already complicated relationship with Facebook. But Facebook's Simon Cross believes that Workplace can make a difference, by fueling the culture that good teams emerge from."
collaboration  sharing  and  digital  productivity  crm  customer  experience  hcm  the  future  of  work  social 
10 weeks ago by jonerp
The ‘Father of the Web’ wants a new contract to redeem his troubled child
"Saving the World Wide Web from itself - Sir Tim Berners-Lee calls for a new contract."
cloud  platforms  -  infrastructure  and  architecture  machine  intelligence  ai  regulation  social 
11 weeks ago by jonerp
Zuckerberg’s annus horribilis continues as Facebook growth slows
"A "tough year" for the Facebook CEO - and 2019's not looking that much better..."
data  privacy  digital  and  content  marketing  governing  identity  security  social 
11 weeks ago by jonerp
The New York Times – far from ‘failing’ as a Subscription Economy exemplar
"Donald Trump reckons it should be called "the failing New York Times", but in reality it's a digital transformation success story. "
collaboration  sharing  and  digital  productivity  content  marketing  enterprise  in  the  real  world  social 
11 weeks ago by jonerp
Putting the customer at the heart of marketing – Salesforce CMO Stephanie Buscemi on how it’s done
"The recent Dreamforce conference was customer-rich; CMO Stephanie Buscemi explains how it's done."
crm  and  customer  experience  digital  content  marketing  social 
october 2018 by jonerp
Journeys in big data and AI across the transport networks of London & Paris
"We should take notice of the pioneering work in big data and AI done by digital innovators at public transport networks - two examples from London and Paris"
customer  service  management  frictionless  enterprise  machine  intelligence  and  ai  mobile  social  use  cases 
october 2018 by jonerp
Europe deals the open internet a blow as controversial copyright rules take a step closer to law
"Europe just dealt the open internet a blow - and probably undermined its own Digital Single Market economy plans in the process."
digital  and  content  marketing  governing  identity  privacy  security  regulation  social 
september 2018 by jonerp
Digital media disruptions 23 – audience metrics that matter, and the content brevity debate
"It's time for another review of media disruptions, with the enterprise reader in mind. In this edition - audience metrics over vanity metrics, and subscribers for the win. And: content brevity versus long-form immersion."
analytics  planning  and  data  analysis  content  marketing  digital  social  media 
september 2018 by jonerp
How to make sure your customer panel is boring and forgettable again this year
"It takes skill and determination to make a customer panel truly boring. But if you follow these seventeen tips, you too can roll out a truly yawn-inducing panel. After the satire is over, I reveal the keys to avoiding this fate."
content  marketing  crm  and  customer  experience  digital  social 
september 2018 by jonerp
Meltwater pivots to let data scientists loose on the world’s biggest business dataset
"Media intelligence provider Meltwater pivots to a platform strategy with Fairhair.ai, opening its huge dataset of online business content to data scientists"
cloud  platforms  -  infrastructure  and  architecture  digital  content  marketing  machine  intelligence  ai  social 
september 2018 by jonerp
Macy’s shows signs of omni-channel life, but needs to sell the idea harder to sceptical Wall Street - by @whostu
"Macy's CEO sees the omni-channel balance being achieved at last, but Wall Street investors remain unconvinced."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  social  use  cases 
august 2018 by jonerp
The quiet bottoms up wirearchical ‘revolution’ and why it matters
"Socially mediated workforce activism is emerging in lieu of formally organized unions. Where does this go and should we encourage these emergent changes."
diversity  future  of  work  hcm  and  the  digital  social 
august 2018 by jonerp
Yes, quality audits can help manufacturers stay customer-driven – and even change sales and marketing
"Audit is a loaded term, but as Louis Columbus of IQMS explains, it's time to take another look. Internal audits are a powerful tool for quality - and quality is the new marketing. Here's how an IQMS customer is using internal audits to earn a whole new level of customer trust."
analytics  planning  and  data  analysis  collaboration  sharing  digital  productivity  crm  customer  experience  iqms  partner  zone  social  manufacturing 
july 2018 by jonerp
Weekend musing – A simple Kill Switch solution to the mess that is Facebook
"Facebook can't seem to catch a break in the court of public opinion but there may be a simple solution to its woes. Bring on the Kill Switch."
content  marketing  customer  service  management  regulation  social 
july 2018 by jonerp
How a frictionless world changes the rules for growing a business
"Success stories from three young companies illustrate how digital connections create a frictionless world in which there are new ways of growing a business"
cloud  erp  financials  and  supply  chain  frictionless  enterprise  social  use  cases 
july 2018 by jonerp
The failure of Twitter and social media management suites to get GDPR
"We have been testing social media management suites and find to our horror that those we tested utterly fail to understand privacy. We think we know why."
collaboration  sharing  and  digital  productivity  data  privacy  social  gdpr 
july 2018 by jonerp
Finance organizations are biggest digital transformation fans – three exemplars
"Fujitsu reckons finance is ahead of the industry pack when it comes to digital transformation and three use cases back up the point."
crm  and  customer  experience  digital  enterprise  in  the  real  world  financial  services  fintech  productivity  social  use  cases 
july 2018 by jonerp
In open offices, workers chat 70% less, are less productive, and email more
"Employees at two Fortune 500 multinational companies saw face-to-face interaction time drop by about 70 percent, the use of email increase between 22 percent and 56 percent, and productivity slip after their traditional office spaces were converted to open floor plans—that is, ones without walls or cubicles that ostensibly create barriers to interaction. The findings, published recently in the Philosophical Transactions of the Royal Society B, suggest that removing physical dividers may, in fact, make it harder for employers to foster collaboration and collective intelligence among their employees."
science  email  interaction  office  environment  offices  open  works  space  productivity  social  interactions  sociology  work 
july 2018 by jonerp
How to squander an enterprise media relations day
"Once or twice a year, enterprise media are gather at your user event, eager to write about truly inspiring stories and unexpected news. What could go wrong? A lot, actually. Here's 13 ways to botch it up, presented as satire with snark on the house."
collaboration  sharing  and  digital  productivity  content  marketing  social  the  new  professional  it  as  a  service 
july 2018 by jonerp
Klout throws in the towel on whatever they were trying to accomplish – long live GDPR!
"Klout is shutting its doors. Who better than me, a Klout fanboy of the highest order, to pay a loving tribute? But hold up - there's a GDPR twist."
analytics  planning  and  data  analysis  digital  content  marketing  social 
may 2018 by jonerp
Marketing Nation 2018 – CEO Steve Lucas outlines his platform for growth
"The Marketo boss outlines his vision of an ‘engagement platform’ that appeals to both marketing and sales professionals, at companies of all sizes."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  social 
may 2018 by jonerp
Digital media disruptions 21 – why email newsletters rule and analyst days are lacking
"In this edition - the power of email newsletters, and the pitfalls ahead. Also: why analyst days fall short and the myths of influencer marketing. Facebook's stumbles bring privacy lessons."
content  marketing  crm  and  customer  experience  digital  social 
april 2018 by jonerp
Jack Dorsey on why Twitter’s no Facebook when it comes to data
"Twitter's Jack Dorsey was the latest of the big social media CEOs to face public scrutiny around his firm's privacy policies."
data  privacy  social 
april 2018 by jonerp
Mr Zuckerberg goes to Washington (and lives to tell the tale)
"Facebook's CEO Mark Zuckerberg faced a roasting from Congress that turned out to be a fairly light grilling."
data  privacy  governing  identity  and  security  regulation  social 
april 2018 by jonerp
“It was my mistake” – Facebook’s Zuckerberg pleads ‘mea culpa’, but insists he’s still the man for the job
"Facebook CEO Mark Zuckerberg was sent out to field questions yesterday. Cue a lot of mea culpa and self-reproach, as well as a warning that this is going to take a long time to fix."
data  privacy  governing  identity  and  security  social 
april 2018 by jonerp
Brands that use influencer marketing can boost returns and conversions
"Word-of-mouth recommendations from influencers effectively turn prospects into customers, who trust the people they interact with on a daily basis."
social  enterprise 
april 2018 by jonerp
Zuckerberg to U.S. Facebook users – GDPR privacy benefits not fully on offer to you
"GDPR is coming, but for U.S. Facebook users the data privacy benefits aren't likely to be on offer, according to CEO Zuckerberg."
data  privacy  governing  identity  and  security  regulation  social 
april 2018 by jonerp
“Digital innovator” GAP looks to data science to drive customers across retail channels - by @whostu
"Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  mobile  retail  e-commerce  omni-channel  social 
march 2018 by jonerp
Why we need a single point of trust to calm nerves over social media data misuse - by @derek_dupreez
"A single place to turn to when the internet giants get above themselves with your data - a strong recommendation from doteveryone."
data  privacy  governing  identity  and  security  regulation  social 
february 2018 by jonerp
Pepsi lacks digital fizz in a disrupted retail sector - by @whostu
"Pepsi's not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald's - and now is not the time for 'wait and see'."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
february 2018 by jonerp
SPOS #605 - Next Level Negotiation Skills With Chris Voss - podcast via @mitchjoel
During Chris's 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School.
six  pixels  of  separation  mitch  joel  mirum  marketing  advertisement  communication  public  relation  social  media  management  & 
february 2018 by jonerp
Starbucks places a downpayment on a Blockchain vision - by @whostu
"Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain."
customer  service  management  digital  enterprise  in  the  real  world  e-commerce  retail  and  omni-channel  social 
january 2018 by jonerp
Facebook’s Motivations
"It follows that Facebook’s ultimate threat can never come from publishers or advertisers, but rather demand — that is, users. The real danger, though, is not from users also using competing social networks (although Facebook has always been paranoid about exactly that); that is not enough to break the virtuous cycle. Rather, the only thing that could undo Facebook’s power is users actively rejecting the app. And, I suspect, the only way users would do that en masse would be if it became accepted fact that Facebook is actively bad for you — the online equivalent of smoking."
articles  publishers  social 
january 2018 by jonerp
SPOS #601 - Dan Heath On The Power Of Moments - podcast via @mitchjoel
"Why do certain experiences have specific impact on our lives? How is it that an event that took place when we were a child could be a hardwired value set that we carry with us to this day? Is it all just chance and luck (nature) or is their an opportunity for us to create moments like this (nurture)?"
six  pixels  of  separation  mitch  joel  mirum  marketing  advertisement  communication  public  relation  social  media  management  & 
january 2018 by jonerp
SPOS #600 - Smart Women In The New Economy With Magdalena Yesil - podcast by @mitchjoel
" In a situation where equal pay, harassment and more is still (sadly) the bane of our society when it comes to women. From #metoo and bro culture to today, Magdalena has more than a few thoughts on where technology is going and how important woman are (and will be) to its future and freedom."
six  pixels  of  separation  mitch  joel  mirum  marketing  advertisement  communication  public  relation  social  media  management  & 
january 2018 by jonerp
Kellblog Predictions for 2018 - by @kellblog
"The war on facts and expertise will continue to escalate. Read The Death of Expertise for more. This will extend to a war on college. While an attempted opening salvo on graduate student tuition waivers didn’t fire, in an environment where the President’s son says, “we’ll take $200,000 of your money; in exchange we’ll train your children to hate our country,” you can expect ongoing attacks on post-secondary education. This spells trouble for Silicon Valley, where a large number of founders and entrepreneurs are former grad students as well as immigrants (which is a whole different area of potential trouble)."
bi  epm  ipo  media  predictions  silicon  valley  social  ai  cloud  freelance  economy  gig  iot 
january 2018 by jonerp
Smarter Career Choices #3: Solve for the Global Maxima!
"series correlations would have been a great start right after the first week of the contract. How many people are visiting the Surface website on Sundays? Is that materially significant compared to weeks prior or weeks where there were not as many games? Was there an improvement on Sundays in digital sales? How about retail sales on Mondays?"
advanced  analytics  digital  marketing  tips  brand  measurement  social  media  metrics  television  advertising 
december 2017 by jonerp
Tech Goes to Washington - by @benthompson #facebook #google
"Still, Kennedy’s two lines of questions combined revealed the tech companies’ testimony for the paradox it was: on the one hand, their sheer scale means it is impossible to fully stamp out activities like Russian meddling; on the other, that same scale means they all have the most intimate information on nearly everyone."
articles  aggregation  theory  distribution  and  transaction  costs  facebook  google  owning  customer  relationship  politics  privacy  search  social  technology  society  twitter 
november 2017 by jonerp
Can Google’s Project Loon and Tesla’s Solar Grid save Puerto Rico?
"Google and Tesla are stepping up to offer help where the US Federal government is slow to move. While the ideas sound good in principle, there are hurdles to overcome. The upside is that these efforts, if successful. will provide proof points for sustainable resources."
digital  government  and  public  services  technology  for  social  good 
october 2017 by jonerp
McDonald’s new secret sauce – you want digital with that? - by @whostu
"Digitally-enabled ordering and delivery is the future for the McDonald's Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  social  user 
april 2017 by jonerp
Sorry’s not such a hard word when your share price is in freefall – more comms lessons for United - by @whostu
"United's CEO has been promising to think again about the airline's 're-accomodating' policies as the PR nightmare continues."
crm  and  customer  experience  social 
april 2017 by jonerp
YouTube clamps down on ‘fake news’ channels cashing in
"YouTube's still under fire for surfacing brand adverts next to extremist content, but it is at least taking proactive action against content pirates and 'fake news' channels."
digital  and  content  marketing  social 
april 2017 by jonerp
Can Google Perspective, Facebook AI and Twitter algos improve web civility? - by @jonerp
"Civil discourse isn't easy to find online. Recent steps by Facebook, Google and Twitter shed light on how "AI" and machine learning could help fight online abuse and harassment. Or, in Facebook's case, provide aid to those who may be at risk. But as expected, these approaches all have their limitations."
analytics  planning  and  data  analysis  digital  content  marketing  iot  robotics  ai  machine  intelligence  social 
march 2017 by jonerp
On filter bubbles and AWS outages – does the enterprise have a fake news problem? - by @jonerp
"Mark Zuckberberg's fake news confessional and the strangely-handled AWS outage got me thinking: does the enterprise have a fake news problem? If so, what are the consequences? And what should discerning readers do about it? I review recent events, and prescribe my four point enterprise BS detector."
analytics  planning  and  data  analysis  collaboration  sharing  digital  productivity  content  marketing  social 
march 2017 by jonerp
Mark Zuckerberg Takes on Fake News, the Importance of the News Industry And the Rise of Filter Bubbles in New Manifesto
"Facebook CEO Mark Zuckerberg emphasized the importance of a “strong news industry” in his 5,000-plus word manifesto published this afternoon. Calling the news “critical to building an informed community,” Zuckerberg said Facebook will do more “to make sure this vital social function is sustainable.”
content  strategy  social  media  web  advertising  dollars  business  models  facebook  fake  news  local  mark  zuckerberg 
february 2017 by jonerp
The art of enterprise community – five pitfalls to avoid - by @jonerp
"Mark Finnern's career is steeped in community. The danger is to build an enterprise community that is sterile and flat. That doesn't impress buyers or improve customer experience. During a recent video shoot, Finnern and I discussed the art of enterprise community. Here are five pitfalls to avoid if you want your community to shine."
collaboration  sharing  and  digital  productivity  content  marketing  crm  customer  experience  social 
february 2017 by jonerp
WEF 2017 – if no-one trusts big business, does size matter? - by @whostu
"There's a trust deficit around big business and the rise of populism to challenge the establishment. At Davos this week, business leaders debated whether size really matters."
digital  enterprise  in  the  real  world  governing  identity  privacy  and  security  hcm  future  of  work  social 
january 2017 by jonerp
Yahoo! is dead (sort of), long live Altaba (perhaps) - by @whostu
"Yahoo!'s board of directors is putting in places the pieces for life after a Verizon takeover, but it could be premature thinking if the deal doesn't proceed as planned."
collaboration  sharing  and  digital  productivity  content  marketing  social  ux  application  design 
january 2017 by jonerp
The 2017 enterprise software un-predictions - by @brianssommer
"Had your fill of buzzword-saturated tech predictions? We've got your holiday tonic. Welcome to Brian and Jon's first annual enterprise software un-predictions."
content  marketing  digital  and  social 
december 2016 by jonerp
Enterprise hits and misses – digital government struggles; tech leaders try not to get trumped - by @jonerp
"In this edition: digital government goes navel-gazing - we extract lessons. Plus: Silicon Valley leaders gear up for a landmark meeting with the president-elect with huge issues on the table. Your whiffs include diginomica readers eviscerating LinkedIn. I call a self-whiff as well."
digital  government  and  public  services  hits  misses  social 
december 2016 by jonerp
SPOS #544 - Media's Massive Problems With Jay Rosen - podcast
|Rosen teaches journalism at New York University, where he has been on the faculty since 1986. He is the author of PressThink, a blog about journalism's ordeals in the age of the web, which he launched in 2003. In 1999, Yale University Press published his book, What Are Journalists For?, which was about the rise of the civic journalism movement. I was hoping that Jay could provide us with some insights on what happened and where we go from here. His answers will shock you. Enjoy the conversation..."
six  pixels  of  separation  mitch  joel  mirum  marketing  advertisement  communication  public  relation  social  media  management  & 
december 2016 by jonerp
Workplace by Facebook begins to take shape - by @ron_miller
"While Ryan makes it clear that Workplace wants to connect the entire company, Pelz-Sharpe says Facebook still faces some serious challenges achieving that goal. “Resistance to Workplace by Facebook will not come just from the perception of it being a consumer social tool for time-wasting (largely by older people — it is not a millennial tool), but from its past approach of growth at all costs and figuring out the consequences later.”
enterprise  social  tc  workplace  by  facebook 
december 2016 by jonerp
Bad news for retail – that millennial social and website spend isn’t building loyalty - by @whostu
"Retailers and manufacturers have spent millions on social, online and mobile apps development, but a global study from GT Nexus suggests that the money might be better spent elsewhere."
collaboration  sharing  and  digital  productivity  retail  e-commerce  the  omni-channel  social 
december 2016 by jonerp
The five biggest social media fails of 2016 – an enterprise review - by @jonerp
"Social media fails are the fried dough of the Internet. Here's your yummy helping, along with a few enterprisey takeways - that would be the Brussels sprouts."
crm  and  customer  experience  service  management  digital  content  marketing  social 
december 2016 by jonerp
Enterprise hits and misses – retailers brace for Black Friday while Facebook fakes - by @jonerp
"In this edition: Retailers gear up for their annual Black Friday gut check, but this time with an omni-channel twist. Meanwhile, Facebook faces the (fake) music while enterprise collaboration shifts. Plus: quantifying the gig economy, and loads of vendor interviews/analysis. Your whiffs include a PR spin on failure and the inescapable rise of the tech prediction season."
hits  and  misses  retail  e-commerce  the  omni-channel  social 
november 2016 by jonerp
Who You Gonna Believe? Inside the Strange, Frighteningly Influential Fake News Industry
"This expanded the conversation about fake news from just Facebook to Google. Google CEO, Sundar Pichai, told the BBC, “There should just be no situation where fake news gets distributed, so we are all for doing better here.” The BBC reporter asks him several times if fake news could’ve affected America’s election results, especially since many races were close.

They report that he paused for a moment before answering “Sure.”
analysis  culture  news  top  stories  facebook  media  politics  social  viral 
november 2016 by jonerp
Lecko on collaboration and Microsoft on Teams at SMILE - by @dt
Consider me skeptical about the Yammer part... "Later in the day Rich Ellis of Microsoft talked with Marc about the new Teams product and how it fits in to their strategy. Rich was at Yammer before they were acquired, and was very clear in explaining that “Yammer is going nowhere!”. There were a few chuckles around the room, but he went on to explain Yammer is a key part of their strategy and onward development, providing broad collaboration across work groups. He commented that Satya (Nadella, the Microsoft CEO) jumps in to Yammer to connect and join in the conversations happening across the company."
collaboration  enterprise  social  network  office  software  business  digital  transformation  lecko  microsoft  teams  office365 
november 2016 by jonerp
Friday rant – Facebook and falsehoods. What about advertisers? - by @dahowlett
"Facebook stands accused of spreading falsehoods and being responsible for Trump's election. While the cause and effect may not be credible it brings into sharp relief the boundaries within which we expect Facebook to operate."
collaboration  sharing  and  digital  productivity  content  marketing  social 
november 2016 by jonerp
Microsoft Teams and Slack point to the future of collaboration - by @dt
"Slack’s success highlights a key problem for our existing collaboration software options. They are more difficult to use than they should be. On top of that, the digital workplace is a mess. Alongside whatever we use for team collaboration, we access a whole host of disparate corporate systems with differing interfaces to get the job done. Slack has the ease of use and frictionless set up of the consumer apps we all used to on our smartphones and tablets."
collaboration  enterprise  social  network  tools  software  uncategorized  workplace  ibm  microsoft  teams  satya  nadella  slack  stewart  butterfield 
november 2016 by jonerp
A scary future for Twitter users - by @jbernoff
"Salesforce and Disney have given up on acquiring Twitter, citing its troll problems. To succeed in tech you need either profits or growth; Twitter has neither. So somebody’s going to buy it that doesn’t care about the users. As a result, if you’re a user, you can expect a very scary future — scarier than any ghosts you’ll see this Halloween."
media  disney  google  salesforce  social  twitter 
october 2016 by jonerp
Workplace by Facebook launches – collaboration vendors offer rebuttals weak and strong - by @jonerp
"I thought I was done with Facebook at Work for a while. But after the launch event, Facebook sent me updated information for "Workplace, by Facebook", including pricing and customer counts. I also received a slew of emails from collaboration vendors with interesting/problematic critiques. Here's the rundown."
collaboration  sharing  and  digital  productivity  mobile  social  user  experience  ux  application  design 
october 2016 by jonerp
Facebook is about to learn the enterprise is a different animal - by @ron_miller
"Still, it needs to sustain this over time, and running Software as a Service is not the same as running a consumer social network. It requires a much higher level of customer orientation, putting the customer first and listening to their needs, something Facebook has done poorly with consumers."
enterprise  tc  workplace  by  facebook  social  networks  2.0 
october 2016 by jonerp
The marketer’s quagmire – how do you attribute value to content? - by @jonerp
"Call it a quagmire, a bog pit or an ROI dilemma. Content value attribution is either the marketer's crisis or opportunity. A recent Hippo Connect panel offered a fresh look at attribution. The good news is that despite the obstacles, I do see progress."
analytics  planning  and  data  analysis  content  marketing  digital  social  ux  application  design 
october 2016 by jonerp
Direct Material Woes: Seven Steps to Take to Improve Value - by @lcecere
"Today, less than one-in-four purchase orders are processed hands free. Minimize the time for vendor set-up and ensure that vendors can get the data they need. At one A&D manufacturer that I work with, they staff a hot line with an experienced engineer to answer quality of design questions from suppliers directly with experts. The focus is on making it easy for the supplier to get the right answers. Analyze your current processes."
innovation  procurement  risk  management  supply  chain  excellence  corporate  social  responsibility  direct  materials 
september 2016 by jonerp
The quest for an awesome mobile event app – Whova pushes past event app mediocrity - by @jonerp
"Last year, I wondered if mobile event apps would ever cross the rubicon of mediocrity. This year, I found an event app that's on the way. We ended up using it for the Controlling 2016 event, where I obtained plenty of on-the-ground feedback. That input reframed the pros and cons of event apps."
collaboration  sharing  and  digital  productivity  content  marketing  mobile  social  user  experience  ux  application  design 
september 2016 by jonerp
Friday Roast – can we stop fawning over Starbucks’ so-called digital experience? - by @jonerp
"Usually it's Starbucks doing the coffee roasting. Not this Friday. Time for an overdue questioning of the Starbucks "digital experience." Beware the fugly-channel, a terrifying perversion of the omni-channel."
crm  and  customer  experience  service  management  social  friday  roast 
september 2016 by jonerp
Friday Roast – Flipboard’s a great curation channel – just not for curators - by @jonerp
"Your resident curator has a bone to pick with Flipboard. Specifically, its lack of clarity on what drives curation value. Seems a good time for a Friday Roast, complete with never-before-seen backchannel emails."
collaboration  sharing  and  digital  productivity  hits  misses  mobile  social  user  experience  ux  application  design 
september 2016 by jonerp
Friday rant – Gawker.com shuts down, should enterprises care? - by @jonerp
"Gawker.com is officially dead. The litigation that caused its demise is disturbing. The rationalizations from Gawker.com are infuriating. That's fodder for a Friday rant, with enterprise readers in mind."
digital  and  content  marketing  social  user  experience  friday  roast  media 
august 2016 by jonerp
The new tech jobs that quietly shape our culture - by @philww
"Moderation in social media - or apparent lack of it in Twitter's case - is back in the headlines. There are lessons here for enterprise app design too"
content  marketing  crm  and  customer  experience  diversity  machine  intelligence  ai  social  ux  application  design 
august 2016 by jonerp
SPOS #526 - Kevin Kelly On The Promise And Future Of Technology - podcast
" I could not be more excited. When anyone uses the term "Futurist," there is only one name that comes to mind: Kevin Kelly. If you have not read his latest book, The Inevitable - Understanding The 12 Technological Forces That Will Shape Our World, you are truly missing out on the opportunity to read and understand what new businesses are going to thrive (and which ones are going to die)"
six  pixels  of  separation  mitch  joel  mirum  marketing  advertisement  communication  public  relation  social  media  management  & 
august 2016 by jonerp
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