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jonerp : success   10

Why Customer Experience Should Dictate Your Digital Transformation
"There seems to be a common theme emerging from these more recent failures: lack of focus on the customer experience. Instead of using this as the foundation for the implementation, executives and project teams at these failures seem to be deferring too much to the technology and their system integrators."
digital  strategy  erp  implementations  avoid  failure  transformation  initiatives  success  failures  implementation  haribo  lessons  from  the  national  grid  v.  wipro  sap  lawsuit 
4 weeks ago by jonerp
New Research: Many Enterprise Buyers Resigned to Failure
"We also asked the respondents about the satisfaction level with the buying experience and their lead vendor, again on a 7 point scale (7-very satisfied).

For this group, that basically say they aren’t being successful, 93% indicated that were satisfied with the buying experience and experience with the lead vendor (with 63% and 64%, respectively, providing a score of 6 or 7).

Really. Being fine with buying and vendor experience and then having a failing project is not good. It’s indicative of a culture of complacency."
go-to-market  b2b  buying  customer  success 
6 weeks ago by jonerp
Planning a Digital Transformation: Perspectives from the User Community
"We’re still not using the system: One of the most common measures for success versus failure is system work arounds. If a majority or even reasonable percentage of people are still using old processes or creating their own spreadsheets, this is an indication of a lack of change management. There needs to be measures in place to test new processes and system adoption, as well as proper communication, training and alignment from the start."
digital  strategy  organizational  change  management  common  myths  transformation  erp  management:  the  #1  key  to  success  missing  pieces  of  your  plan 
april 2019 by jonerp
News Analysis - Adobe, Microsoft and SAP announce the Open Data Initiative to empower a new generation of customer experiences - Good idea, good start...
"MyPOV – This has been the 20+ year promise of every CRM vendor – always desired – seldom achieved. But vendors traditionally only have taken an exclusive to their offering’s stance – which of course does not reflect enterprise reality, which spans multiple vendors… and left it to the enterprise to implement this use case.
adobe  cloud  constellation  research  crm  customer  success  holger  mueller  ignite  microsoft  nextgen  apps  sap 
september 2018 by jonerp
The Three Types of Customer Success Manager
"The art of setting up the right Customer Success Model is to clearly map out the sales and CSM roles (who does what), define the appropriate frequencies (how often do they do it), and then put the right people in the right roles — both to maximize job satisfaction as well as performance [4] [5]."
churn  csm  customer  success  saas  sales  model  uncategorized 
september 2018 by jonerp
Art of Possible vs. Proven Paths to Success - by @barnes_hank
"That works great early in the buying process, to help stimulate interest. But a continued push toward this as you get deeper into buying efforts is not helping the customer.

They don’t want to know what is possible. They want to know exactly how they achieve that possibility–or their own version of it. They want proven paths to success."
go-to-market  customer  buying  process  innovation  strategy  success 
september 2017 by jonerp
“Talk to You in 2021”: When There Isn’t Budget - by @jasonlk
"But your champion at the company? She may still be looking for a win this year.

Identify her real problem in your space — if there is one. Deliver it for her. Solve her problem.

And that budget may just come from somewhere, somehow, if it isn’t too big in absolute terms."
business  1  -  stage  2  topic  growth  sales  &  customer  success 
november 2016 by jonerp
A CFO Success Story: Vinay Mehra, CFO of POLITICO - by @dergelcfo
"Sometimes, as a CFO, you tend to look at things are pretty black and white. Things are just numbers. But when you get involved with a non-profit, the thing that I’ve come to appreciate is – sometimes, when you are making an investment, you don’t have a true ROI, from a financial perspective. But you will have ROI from a human impact."
all  of  samuel's  blogs  better  cfo  books  for  cfos  build  your  finance  team  consulting  moves  relationships  success  story  chief  financial  officer 
march 2016 by jonerp
A CFO Success Story: Craig Foster, CFO of Amobee - by @samueldergel
"The following is from an interview with Craig Foster, recently hired as CFO of Amobee, as announced in CFO Moves. This interview was edited for clarity"
all  of  samuel's  blogs  amobee  blog  books  for  cfos  build  your  finance  team  career  management  ceo  cfo  moves  peer  groups  relationships  success  story 
may 2015 by jonerp
A CFO Success Story: Ken Goldman, CFO of Everbridge - by @samueldergel
"If you think about, going back 20 – 30 years ago. CFOs were thought about as the Chief Accountant, Green Eye Shade, Risk Manager. They were someone to protect the company. While protection is part of my mandate, I would say that it really starts with enablement. My job is to enable the company to achieve success and greatness. I spend all of my time thinking about “How to do I do that?” Yes, protection is important, limiting the downside. But nobody ever built a company by just limiting downside. It’s about investing in upside."
all  of  samuel's  blogs  books  for  cfos  build  your  finance  team  ceo  cfo  peer  group  groups  relationships  success  story  chief  financial  officer  everbridge  executive  coaching 
april 2015 by jonerp

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