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An Update on the SaaS Rule of 40
"The big question around the Rule of 40 is: when should companies start to target it? A superstar like Elastic had 76% growth and 8% FCF margin so a R40 score of 84% at its spectacular IPO. However, Avalara had 26% growth and -28% FCF margin for an R40 score of -2% and its IPO went fine. Ditto Anaplan."
metrics  saas  uncategorized  burn  rate  cash  growth  vs.  profitability  rule  of  40 
2 days ago by jonerp
Kellblog Predictions for 2019
"6. Ethics make a comeback, for two reasons. The first will be as a backlash to the blatant corruption of the current administration. To wit: the House recently passed a measure requiring annual ethics training for its members. The second will have to do with AI and automation. The Trolley Problem, once a theoretical exercise in ethics, is now all too real with self-driving cars. Consider this data, based on MIT research in this article which shows preferences for sparing various characters in the event of a crash."
enterprise  software  predictions  uncategorized  2019  kellblog  startups  technology  vc 
15 days ago by jonerp
Welcome 2019
"Trend 5. Digital Manufacturing Success. In the next two years, companies will make the most progress in the area of digital manufacturing. The combination of technologies for track and trace (an example is ThinkIQ), 3D printing, robotics, and wearables improves flexibility in operations. Company digital initiatives will have the most success in production operations."
global  supply  chains  market-driven  network  of  networks  new  technologies  uncategorized  2019  demand  driven  market  years  predictions  chain  excellence 
19 days ago by jonerp
Our Walk In The Fog
"1) Demand Sensing. Despite a 2-3X increase in demand latency, there is still a strong belief that the order represents market demand. It does not. Companies talk about customer-centric supply chains, but most leaders are more comfortable in the world of supply than demand. While there is much hype on DDMRP and the use of orders as a proxy for demand, companies need to remember that orders carry latency: they are out-of-step with market purchase behavior. The further back in the supply chain that companies find themselves, the greater the order latency, the less that the order reflects market behaviors."
global  supply  chains  chain  excellence  uncategorized  anaplan  network  of  networks  plannning 
5 weeks ago by jonerp
Conquering the three big fears in enterprise sales
"There is one thing I insist with my team all the time – ALWAYS respect your competition , but NEVER fear them . If you don’t respect them – you just are increasing your blind spots and you won’t know what hit you. If you fear them – you will focus more on their strengths and weaknesses and not yours."
uncategorized 
6 weeks ago by jonerp
Digital Transformation in the Insurance Industry
"Insurance is a complex industry, with many layers, disciplines, markets, and regulators. It is, however, more reliant on data and analytics than most industries, with a few exceptions, but has struggled to keep up. Of all of the industries highlighted in case studies and sales pitches for big data analytics, insurance is often conspicuous by its absence, but itis not only desperately in need of digital transformation, but it can also benefit from a wide assortment of technologies and applications."
uncategorized 
8 weeks ago by jonerp
Elevating Customer and Influencer Marketing
"With these changes, create collaborative programs between these two functions. It is hard to imagine an activity that would build more trust and credibility than making it easy for customers and influencers to engage with each other—both in structured meetings and unstructured conversations and activities. Jon Reed from diginomica shared a story recently of one example of this that blew me away But, why are these things, that make so much sense when you hear about them, the exception rather than the rule?"
uncategorized  analyst  relations  customer  marketing  references  influencer  organization 
9 weeks ago by jonerp
Getting the most out of review meetings
"This is absolutely the key to having a good review. Bad reviews are most often a result of fear. Reviewers often (not always) know way less about the topic at hand than you do – which is why they asked you to work on it in the first place. If they sense you have some fear, they often think that is because you have not done a good job thinking through the problem. So someone will start poking at your POV and then the herd mentality will kick in and soon they are all jumping on your throat. Don’t let that happen – walk in prepared."
uncategorized 
9 weeks ago by jonerp
Key Issues for Generating Value from AI
"Not everything called AI is real. Psychologists and neuroscientists are still trying to understand what human intelligence is, so “intelligence” in the context of “artificial” and “human” is the same word to describe two different things, like Paris, France and Paris, Texas. Distinguishing between core AI disciplines and technologies and AI applications that are built from those technologies is important to keep track of AI investments and expected business outcomes (see Figure 1)."
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10 weeks ago by jonerp
SAP buys Qualtrics – Some quick thoughts
"From the press release – I understand that combining experience data from Qualtrics with operational data from SAP is where the value is . I think that’s a fair statement. But for that to be a reality – the differentiation needs to come from specialized algorithms . SAP has bought some small ML companies in the past . If these XM + OM theory needs to be converted into practice – SAP probably needs to buy some more ML companies , hire more PhDs and license more IP – and maybe invest in some large university. All of it can be done and SAP has the money and brand to do it – but that will take time to materialize . I am very curious to see the next steps on this front."
uncategorized 
10 weeks ago by jonerp
Problem Solving – what does good look like ?
"The difficulty with understanding is not usually a lack of data – but more of our tendency to see only what we want to see. Ability to listen well, poke at it thoughtfully and transfer it to deep understanding is quite hard in practice."
uncategorized 
10 weeks ago by jonerp
On Tech, Power and Responsibility. Notes from Nice
"While it’s true that developers are the new kingmakers, with great power comes great responsibility. Are developers ready for that responsibility? We’ll need new ethical frameworks to make better, more socially responsible choices. Just because you can doesn’t mean you should. I was very pleased with how the talk was received. I didn’t have a single complaint that I shouldn’t be talking about ethics at a tech conference. I specifically called out our responsibilities, and how we could improve – for example improving diversity, creating safer environments for women to thrive, with more welcoming behaviors and strong, well enforced codes of conduct."
uncategorized 
11 weeks ago by jonerp
IBM buys Redhat – a view from the peanut gallery !
"Redhat only makes about $3B in revenue with an operating income of $472M . It should be noted that both revenue and income have been growing year over year too, which is a good addition to existing IBM business . So yes it’s a big multiple indeed given it will take a long time on linear basis to recover that money. I am not making a comment on market cap given the news will typically send Redhat stocks up the stratosphere and make commentary meaningless."
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12 weeks ago by jonerp
Customer 360, Dreamforce 2018, The Langoliers, and a Wish
"The new C360 should be about timely use of data, not about collecting and aggregating into data stores. I have been talking about this for a long time, but my advocacy is to use data in real time and save the results, discard the data (you can save the calculations, meaning which variables went into making what decision by the analytics program, but the data itself is useless – with the exception of few places where you need to save it for compliance). The new C360 is about the calculation, not the complex mode of correlating data and knowing where to get what, where to store, use, and store again after calculation."
uncategorized 
october 2018 by jonerp
The Average User Checks Email 5.6 Hours Per Weekday. This Is Not Good.
"We cannot, in other words, escape the necessity to radically rethink how we work in the age of computer networks. To use a metaphor appropriate to the October season: survey results like those reported by Adobe are making it unmistakably clear that Frankenstein’s digital monster has escaped the lab."
uncategorized 
october 2018 by jonerp
Marketplaces, Platforms, Ecosystems, and You
"A traditional market has a buyer and a seller. You need something, you find a vendor for that item and purchase it. You complete a commerce transaction, you pay, you get the product or service. Vendors compete for your attention using traditional marketing (read outbound) techniques where they promote their product, and compete on features, price, or reputation. There is not a lot more to it, and it has been around for many centuries, unchanged in spite of the technology improvements. Even in the eCommerce world were we lived until about 5-10 years ago, this was the prevailing model (back when Amazon only sold books and few other items directly)."
uncategorized 
october 2018 by jonerp
Lost and Founder: A Painful Yet Valuable Read
"Finally, in a Silicon Valley where failure is supposedly a red badge of courage, but one only worn after your next big success, Fishkin has an unique take on vulnerability (chapter 15) and his battles with depression, both in this long, painful blog post which was written the night before this story about a Foundry CEO summit from the book"
startup  lessons  entrepreneurship  fishkin  lost  and  founder  management  rand  retrospective  silicon  valley  startups  uncategorized  venture  capital 
october 2018 by jonerp
Blockchain as an Interesting Waste of Time: How Blockchain’s Dismal Prospects in the Voting World Translate to the Enterprise.
"I should start off by saying I’m firmly in the blockchain skeptics camp, lurking somewhere between the luddite and nihilist wings of the anti-blockchain gang."
uncategorized 
september 2018 by jonerp
Finding time
"Know your available time so that you can optimize it . For me – that means I decide upfront all the personal activities I won’t compromise on like picking my kiddo from school when I am not traveling, sleeping 7-8 hours every day, tending to my garden on weekends , reading a book etc . Those are explicitly marked as blocked time on my calendar . So I know exactly how much time I have left to tackle the problems I know of . I also block some time every day for potential A level problems . If none seem to appear by previous night, I will release the block to do something else."
uncategorized 
september 2018 by jonerp
The Quickening: a keynote about software development velocity at New Relic’s Futurestack 2018 Conference
"It’s not all good news on the enterprise side of course. I pointed to an absolutely brutal takedown of BA in the FT for not investing in software development. This was the first big breach of the GDPR era, and this story is merciless."
uncategorized  ci  cd  devops  kubernetes  monitoring  observability 
september 2018 by jonerp
Purchase Regret – The Bane of Land and Expand Strategies
"Purchase Regret. We consider purchase regret to have happened when members of the buying team feel the purchase failed to meet expectations or they purchased a smaller solution than planned or they just felt they regretted it. This just tracks those that bought. Imagine the “status quo regret” that must occur when teams invest time and resources into buying and then do nothing."
uncategorized  b2bmarketing  b2bsales  buying  approach  experience  customer  cx  regret 
september 2018 by jonerp
The Three Types of Customer Success Manager
"The art of setting up the right Customer Success Model is to clearly map out the sales and CSM roles (who does what), define the appropriate frequencies (how often do they do it), and then put the right people in the right roles — both to maximize job satisfaction as well as performance [4] [5]."
churn  csm  customer  success  saas  sales  model  uncategorized 
september 2018 by jonerp
Three Pitfalls to Avoid with Artificial Intelligence in Customer Service
"Customer service should be reserved for the exceptions, the cases that cannot be defined and resolved by rules and therefore cannot be automated. It’s been said many times that the optimal customer service is no customer service, no interactions between customers and the company. And the way to prevent this is to automate as much as possible the simple stuff."
uncategorized 
august 2018 by jonerp
Why doesn’t anyone act on your ideas?
"For every ten people with bright ideas, there is usually only one person who is capable of flawless execution. When you take an idea to the boss, and you don’t say who should run with this idea (perhaps thinking its not your place to say so) – the default assumption (usually because most decisions unfortunately get made with limited thinking time) is that you meant to run with this yourself or the boss should run with it. If your own track record on execution is limited, and the boss cannot think of who can make it work – the chances are that your idea won’t move forward."
uncategorized 
august 2018 by jonerp
A Brief Summary of the Social Media Reform Movement
"As several different social media researchers confirmed to me, what this firm was up to — using personality quizzes to gather information about users’ friend graphs — was basically standard fare in the growth industry of social media influence marketing. (Policy changes starting around 2014 have since impeded — though not stopped — some of these practices.)

The banality of Cambridge Analytica, of course, is what makes their case study even more scary from a privacy perspective."
uncategorized 
august 2018 by jonerp
Towards Progressive Delivery
"Which bring me to Progressive Delivery. I have been waiting for a term to emerge to describe a new basket of skills and technologies concerned with modern software development, testing and deployment. I am thinking of Canarying, Feature Flags, A/B testing at scale. Advances in approaches to application and service Observability. On the technology side, Kubernetes and Istio bring new management challenges, but also opportunities – service mesh approaches can enable a lot more sophistication in routing of new application functions to particular user communities."
uncategorized  ci  cd  istio  kubernetes 
august 2018 by jonerp
AI in Cancer care and managing the great expectations around it
"There are several obstacles to getting AI to work as we need it to – and getting data organized for Ai to learn from is one big one. Even in areas where we have been at it for decades – like loading legacy data into a new ERP system, it takes a lot of effort . You can only imagine the additional complexity included in getting data in the form that an AI model needs to learn from. It is not an insurmountable problem, and newer approaches keep coming up and at some point it will become mainstream, and easy to estimate the effort."
uncategorized 
august 2018 by jonerp
Accelerating the Digital Transformation at Auto Trader UK – rethinking vendor selection processes. A win for Stripe.
"The Auto Trader panel of 10 people of consisted of a mix of developers and product people- there were five developers, 3 of which tech leads running a team of developers. Others included one retail and consumer director, a service background manager and program managers. The Auto Trader team wanted to see how the vendors worked with their teams. There was one Auto Trader developer with each team, with the others and and the product staff floating between them. The development rooms had whiteboards. They had 5 hours to build something."
uncategorized 
august 2018 by jonerp
No more tin ear. Google plays the game
"In my twenties I was hard work: I was too clever by half. I questioned everything. I had problems with authority. I made things harder for myself and others than I needed to, or should have done. Hopefully I have mellowed a bit, but these characteristics certainly defined me then.

One of my bosses, a guy called Ambrose McNevin, once took me to one side, and gave me some excellent advice.

“You have to learn to play the game. Just play the game, James”
uncategorized  google  kubernetes  gke 
july 2018 by jonerp
The High Potentials
"1. Are the people making the HiPo determination qualified to do so ? How were they selected ? Are they in tune with the market and what the future needs ?

2. How do they validate their decision ? Is the process audited from time to time and changes made ? Has bias crept in ? What happens when it is clear that a mistake has been made ? Is there an appeals process ?

3. Are candidates chosen because their peer group is pretty weak ? How do we know if they truly have high potential compared to the market"
uncategorized 
july 2018 by jonerp
Some thoughts on Docker post DockerCon 2018
"The Dockercon keynote was a little jarring for those tracking the future of software development. The first technical demos were about modernising an app written in Microsoft ASP.NET and a SQL Server database. Docker followed this up by Dockerising Java Pet Store (the classic reference app for Java Platform, Enterprise Edition), migrating it to the cloud, and adding some new functionality. The optics were very clear – Docker was making an obvious entreaty to enterprises wanting to lift, shift and modernise their legacy estate."
uncategorized  docker 
july 2018 by jonerp
On putting together better keynotes and conferences – stretches and petting zoos
"And then of course there is a fundamental mismatch in expectations. If you are press, media or an analyst the marketing people want you at the keynote. You are meat in the room. That’s what they invited you for. That’s what they’re being measured on. That’s why they paid for your travel and expenses, damn it! Beware the dreaded: “Didn’t see you at the keynote”."
uncategorized 
june 2018 by jonerp
FinancialForce Leverages the Power of the Salesforce Platform
"Beyond the Lightning Experience, the Salesforce Platformmakes it possible to quickly and easily deliver microservices in any development language, including Ruby, Java, JavaScript, C++, Python, and Node.js. The result is a “Lego-like” component that can be easily plugged into FinancialForce as an extension without mucking around in the source code of the application, extending the functionality with minimal disruption."
uncategorized  cindy  jutras  cloud  erp  financial  accounting  software  financialforce  mint  platform  as  a  service  psa  saas 
june 2018 by jonerp
The implausible enterprise - an underground podcast with Esteban Kolsky
"In this impromptu/underground recording with the implausible Esteban Kolsky, the guys grab some time as Salesforce Connections to discuss the future of the enterprise. Two Kolsky blog posts are up for consideration, one on his enterprise software priorities, the other on AI misconceptions. Since this taping is at a CX event, the guys also get into the epic problem of delivering a halfway-decent customer experience across channels. Doing their best with Jon's backup recording, Jon also takes the chance to ask Esteban the burning question: why are you such a grouchy *!*. That leads into a discussion of the vital role of the enterprise idealist/curmuedgeon, or, gadfly. At the end of the thirty minute chat, the meaning of the "implausible" Esteban Kolsky is revealed. Producer's note: this had to be taped on the backup of Jon's backup recorder, but hopefully the listening experience was improved decently for you during production. Yes, you can get Busting the Omnichannel on iTunes."
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june 2018 by jonerp
Practical AI in focus - a chat on customer use cases and AI hype overload with Brian Dennett of Enable AI
"In their second podcast from Sapphire Now 2018, Jon Reed and guest Brian Dennett move on from SAPpy talk to discuss Brian’s startup, Enable AI, and why they are taking a practical approach to AI as augmented intelligence. Brian shares his view on why AI and ML are getting market traction, and the customer problems that Enable AI is tackling. Brian also advises on how companies should get started with “AI,” and why data scientists are not necessarily required. Though this is not an SAP-focused podcast, the guys briefly touch on how customer-focused AI projects tie into a C/4HANA and Leonardo context at one point or another. Yes, you can get Busting the Omnichannel on iTunes."
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june 2018 by jonerp
The Two Archetypal Marketing Messages: “Bags Fly Free” and “Soup is Good Food.”
"The simple fact is that some situations call for messaging value and others call for messaging differentiation. Somewhat perversely, the hotter your market, the less you need to message around value. The cooler your market, the less you need to message around differentiation."
marketing  sales  uncategorized  differentiation  messaging  value 
june 2018 by jonerp
The SAP CRM Story: 18 Years In The Making – Is It Finally Right?
"In short, if they would’ve used this storyline back in the mid-2000s, SAP would’ve likely become a key player and potentially even the leader after the acquisition of Siebel + PeopleSoft. Today? Too late, sorry. The idea that experiences must be designed and managed by the company, the concept of the cloud being optional, their lack of understanding of IoT, BlockChain, and AI other than to call them cool technologies, but more importantly – their outright dismissal of the job the CIO needs to do over the next 2-5 years as they prep the enterprise platform – all these lead me to say, nope. Not ready yet."
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june 2018 by jonerp
Enterprise Software Priorities for the Next Decade - by @ekolsky
"While most organizations are moving in that direction and we will continue to see movement in that arena, the start of the end for all suites is already evident as shown by the early adopters of three-tier cloud computing models for enterprise software. As the largest and most advanced cloud-based vendors move forward they are making platforms the preferred deployment choice – and with them yielding the death of the suite (some of them, don’t even realize it)."
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june 2018 by jonerp
Sapphire Now 2018 in review - podcast with @jonerp and @BrianDennett of Enable AI #sapphirenow
"In Jon’s annual Sapphire Now event review, he has a new guest, Brian Dennett of Enable AI, who was also part of the SAP blogger program coverage. Jon and Brian hash out the messages of the show, including the “intelligent enterprise” messaging and whether the Leonardo aspects actually made sense this year. They discuss Brian’s pick for the sleeper announcement of the show, Master Data Management as a service, and why it matters."
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june 2018 by jonerp
Buying GitHub – A very smart move by Microsoft ! - by @vijayasankarv
"The most obvious reason is that this is a good way to get 28 million developers attracted to Azure. It needs to be done with finesse as it will be a disaster if developers feel bad about it and leave in large numbers. Success of a platform is a function of the quality and quantity of developers building stuff on it. Given Satya has pivoted MS to be a cloud company, this is a very smart way to get access to several million developers in one shot."
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june 2018 by jonerp
Kubernetes won – so now what?
"For many enterprises AWS Lambda will be the the main on-ramp for a more modular style of development in the shape of function-based programming. Serverless abstracts all the gorp, so developers don’t need to worry about container or VM configuration, and can instead focus on writing code. Lambda is making massive inroads at enterprises and startups alike, but I would argue Kubernetes has plenty of runway ahead. One size never fits all in IT, and many enterprises like to manage things, whether they admit it or not. When you get outside the tech insider beltway, there’s plenty of on premise IT and applications to manage. Of course mainframes have been called “dead technology walking” since forever. We’ll see hybrids."
uncategorized  cncf  nats  aws 
may 2018 by jonerp
Talking Competition: Methinks Thou Doth Protest Too Much.
"I think ceding builds your credibility, but you need to be careful and precise in so doing so. To take an old example, from BusinessObjects days:

Bad/sloppy: Brio is doing pretty well.
Good/careful: Brio is doing pretty well — in the USA, with companies where the end-users have a strong voice in the process, and they prioritize UI over security and administration."
analyst  relations  competition  marketing  uncategorized  blindside  hit  communications  competitive  credibility  industry  analysts  investor 
may 2018 by jonerp
Should Red Hat Buy or Build a Database?
"The Cost Versus the Benefit: Like all businesses, Red Hat would (and presumably has) evaluated its options within the database space according to some basic math in terms of the projected costs weighed against the potential benefits. Unless Red Hat was able to tap the high growth DBaaS markets that hyperscale providers currently have uniquely differentiated access to (see, for example, the size of the AWS Neptune beta pool), the potential upside to any database market entry would be limited."
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may 2018 by jonerp
The enterprise event season halfpoint review show - with Reed and Sommer
"We’re halfway through the enterprise event season folks - so it’s time for the sassy halftime review with Jon Reed and Brian Sommer. Taped at IFS World, this informal, unrehearsed podcast finds the guys in a chippy mood, with a few sacred cows taken off to pasture and a few chips off of Brian’s shoulder."
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may 2018 by jonerp
Experience? Engagement? Same Difference! Right?
"why?

it’s not the concept, it’s not the idea, but it’s the implementation. it’s the following of the wrong recipe, every single time.

how so?

easy – we never focused on what the outcome was. we never imagined out steak with char marks, juicy, slightly pink in the middle, with enough salt around the crust that was created by the perfect temperature we took the time to build up slowly in the grill."
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may 2018 by jonerp
Changing roles in data transformation – data hunters, CDOs, and CDPOs
" It’s going to make sense for companies to appoint Chief Data Protection Officers (CDPOs). CDOs and CDPOs should be separate roles given the different reporting lines and goals. Because of the potential for huge fines data protection is a board level issue – the fine for a major breach under GDPR could amount to 4% of global turnover. CDPOs and CDOs will need to work closely together, but with different reporting lines and staffs."
uncategorized 
may 2018 by jonerp
Reaching the informed B2B buyer (and their networks) - an informal podcamp session with Jon Reed
"In this interactive live discussion from Western Mass Podcamp 2018, Jon shares his views on researching the so-called informed buyer, and why marketing and sales must change. Participants from the session share their own challenges, and Jon hits on the dynamics of winning (and sustaining) attention, and why topic authority and opt-in audiences are essential. He explains why social media is useless without content, and why content is useless without a clear business identity. The role of subscription and curation is discussed. (Jon did a related session that continues these themes with a look at the power of immersive creativity; look out for that podcast soon). Yes, you can get Busting the Omnichannel on iTunes."
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april 2018 by jonerp
On Hortonworks, data management and mind blown by GDPR. First notes from Dataworks 2018
"Hortonworks messaging around GDPR is crisp and on point, identifying specific issues and business controls that need to be managed, for example, Right to be Forgotten. It is mapping these issues to its relevant platform components. Rather than simply saying GDPR is a problem, it’s providing guidance on what enterprises need to do to comply. Given most enterprises are delinquent in their preparation for GDPR they will be looking for how to guides over the next 18 months."
uncategorized  big  data  hadoop  spark  pii 
april 2018 by jonerp
Why I started following a more diverse set of people on twitter.
"I had a very similar experience. I think of myself as reasonably aware when it comes to diversity. A while ago I tried a twitter app that estimated the gender ratio of the people I follow, and I remember being fairly horrified. Today I ran a test with Proportio.nl and as you can see in the chart above the results are still not great. If however you check out the list of folks I follow, which is chronological, the picture is far more encouraging. One problem I had when I made the change to improve the diversity of my feed was that I really didn’t want to follow more people than I already was. I didn’t want to have a cull either, so I just had to give up on self imposed rules about keeping my following count down."
uncategorized 
april 2018 by jonerp
Enterprise Software Licensing in the 21st Century: An Industry Under Pressure and Seeking Higher Ground
" And let me know if you agree that it’s high time that the opacity and obfuscation that characterize the contracting and licensing side of our industry be replaced with a set of best practices that are consistent with the fact that most vendors genuinely want to partner with customers and provide the highest levels of customer satisfaction and retention, and most customers want to have an honest and mutually beneficial relationship with their vendors."
uncategorized 
april 2018 by jonerp
SaaS Matters: Key Caveats for SaaS Contracting
"In these cases, enterprises should challenge their various SaaS vendors to include the ability to scale up and down as needed during the term of the Cloud subscription agreements. That means, as usage decreases, SaaS vendors should provide the customer the ability to reduce the commitment to align with actual need at that point in the term, with a corresponding reduction of the fees or a credit towards future usage."
cloud  contract  negotiations  uncategorized  agreements  microsoft  on-premise  oracle  saas  salesforce  sap  servicenow  workday 
april 2018 by jonerp
8 Questions to Evaluate the Resiliency of a Digital Transformation Program
"One of the most common “outs” for a systems integrator on a fixed price contract is that the users were not ready to accept the system. The bottom line is that users can’t be blamed if they don’t know what is coming. PMO’s should be collaborating with line management to secure resources for data preparation, testing, training, support, and implementation. PMO’s should also be proactively engaging legacy application support teams to secure resources for the same demands."
digital  transformation  system  integrators  uncategorized  erp 
march 2018 by jonerp
The future isn’t all what it used to be anymore
"I work in analytics and AI – and have a special interest in getting insights from unstructured data . That means I do know how easy it is for FB and others to gain a very deep level of understanding of our lives . I also don’t think that privacy controls by themselves are of significant benefit . When you have a lot of data from a lot of people – you don’t need every last bit from every individual to get the deep insights. I will spare the tech aspects here – but suffice to say , these platforms have disproportionate power even if we assume they are all angels . We also know by now that they and the people they give access to our data are not exactly angel like."
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march 2018 by jonerp
These Are The Last 12 Questions You Had On Customer Experience – Promise! - by @ekolsky
"Q: How long does it take to do an end-to-end customer experience project?

A: There are two answers to this.

You can spend 4-6 months (very basically) doing a customer journey mapping (or similar) project to understand the needs and wants of your customers. Another 6-8 months (at the very least) documenting your processes. And yet, 3-4 more months (if not longer) building experiences that match your customer needs and your organization’s ability to deliver to them. Deploying them can take another 4-6 months on the short end of the spectrum."
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march 2018 by jonerp
12 questions that I get asked the most about social media - by @vijayasankarv
"Contrary to popular belief , I do have a real job and that needs my full attention 🙂 . However , over time I have figured out how to integrate social media into my daily routine . I generally use social media only on my phone – including for long form blogging. That saves a lot of time ."
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march 2018 by jonerp
Math and Science in daily life – Part 2 - by @vijayasankarv
"Last time, we discussed how Pythagorean theorem helps us in every day life. Today, I would like to invite your attention to Pi , a beautiful constant (yet one we cannot fully measure) that is in practically everything we see and use."
uncategorized 
march 2018 by jonerp
Building the Digital Supply Chain: Pushing the Bird from the Nest - by @lcecere
"I think this is a good context for a discussion today, on this blog, on the digital supply chain. Last week, I had discussions with digital supply chain leaders from three companies. The conversations were similar, “How can I get my business leaders to embrace a digital transformation journey?” In essence, today manufacturing leaders are flooded by presentations from consultants attempting to sell a message to begin a digital journey. The reason? It is a new gig. ERP projects are drying up and the consultants need to create their new market."
uncategorized  digital  supply  chain  new  business  models  insights 
february 2018 by jonerp
Looking ahead – what jobs will technology take away? - by @vijayasankarv
"My crystal ball is not any more effective than yours when it comes to looking into the future – but there are a few scenarios where I do think jobs will be taken away. If your job is in one of these categories, the smart thing to do is to gain additional skills. Just to be clear – I also think there won’t be any net job losses. As always – this is all strictly my personal views on the topic, and not that of my employer."
featured  posts  trends  &  concepts  ai  automation  future  of  work  job  loss  technology  uncategorized  universal  basic  income 
february 2018 by jonerp
Artificial Intelligence in Professional Services
"Vertical Variability – Modern AI is still very simple, they can only really work in very tightly defined verticals where variability in conditions is low or else the environment becomes too complex (This is what has killed all previous AI “hot tech” cycles, not computer power). This why all the “gee whiz” comes from AI in games like Go and Chess, which have very constrained variability and a bounded solution space. The question for large scale deployment is always “is this vertical big enough/valuable enough per workpiece to make it worth throwing expensive automation at it.”
uncategorized 
february 2018 by jonerp
Looking ahead – what jobs will technology take away? - by @vijaysansakarv
"There are several jobs where the job needs very little original thinking. The critical thinking is done by few people who designed the workflow, and not by people executing. This would include things like preparing fast food, paying invoices, checking totals, scanning documents etc. These jobs are generally at risk given they are easily automated – and probably the only reason they are still around is because of the one time cost of implementing new technology. Given all tech will eventually commoditize, this is only a temporary safety net."
uncategorized  ai  automation  future  of  work  job  loss  technology  universal  basic  income 
february 2018 by jonerp
I Spent 29 Years Adopting Channels for Customer Service – Here is What I Learned - by @ekolsky
"The slow rise of mobile highlights the inane aspect of the “mobile-first” or “mobile-only” movements. Until now, further data in this study shows that less than 7% organizations have implemented a mobile app and just 2% more than one mobile app, the “rise” of mobile in customer service meant supporting service websites via mobile browsers – hardly a new channel."
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february 2018 by jonerp
Acumatica Summit 2018 in review - the quest for modern ERP - podcast with @jonerp + @brianssommer
"In their Nashville sit down, Brian Sommer and Jon Reed break down Acumatica Summit 2018, with an eye towards what constitutes modern ERP software (and modern go-to-market). The guys discuss the big takeaways and talk about the reasons behind Acumatica’s growth surge. Topics include the challenge ERP vendors face with external (big) data and IoT, as well as Acumatica’s approach to next-gen (AI, ML, etc). They wrap by discussing Acumatica’s challenges and what other vendors can learn from their approach. Note: several articles referred to in this podcast can be read on diginomica.com. Yes, you can get Busting the Omnichannel on iTunes."
uncategorized 
february 2018 by jonerp
Mired in Mediocrity: Renewals are the New Imperative, But Can the Enterprise Software Market Meet the Challenge? - by @josheac
"Enterprise software is in a crisis, one that is self-imposed and, frankly, has been a long time coming. Failure to fix the problem will be disastrous, and yet, from where I sit, disaster is exactly where the market is heading."
uncategorized 
january 2018 by jonerp
Four Questions You Have About Customer Experience (and answers) - by @ekolsky
"Reduced churn, better retention programs. I know, it sounds crazy at first – but happy employees tend to stay, thus reducing churn. Remember the bad old days? 30% churn in contact centers was not unheard off, and there were a couple of companies I know that had 120-150% turnover in one year. How can you provide good service when your employees barely know what they are doing?"
uncategorized 
january 2018 by jonerp
Microservices – What have we learned? - by @vijayasankarv
"If you are a microservices fanatic, you probably are well versed in all backward compatibility tips and tricks, and hence your answer has to be YES. I will just say that there are some cases where you wish you were working in a Monolith, especially when faced with pressing timelines. A good example is the changes many apps will need due to GDPR . When multiple services need new functionality – you need to wrestle with the best approach to get this done. Would you create a new service that others can call ? Maybe a common library? Maybe change each service and make local changes? Each has obvious penalties. No silver bullets – decisions taken in designing the app will dictate whether you buy aspirin from Walgreens sized box or Costco sized box 🙂"
uncategorized 
january 2018 by jonerp
Is Serverless for you? - by @vijaysankarv
"To begin with the name serverless itself is quite misleading. Your code does not execute in vapor – it still needs servers. From a developer point of view – you choose a provider to handle a lot of things servers do (but not everything) , and you can focus on your application tasks. That is not the same as there being no servers. Its one of those things where my developer friends smile and wink, and my Ops friends roll their eyes 🙂"
uncategorized  faas  serverless 
january 2018 by jonerp
Speaking of India: Five Lessons on India-Based Product Development - by @kellblog
"When I lived abroad in France for 5 years (which I’ve written a bit about, here), my team discovered a book, French or Foe, that we gave to every new expat when they arrived. The book explained many important basics of language and culture that we referred to frequently as we tried to make sense of our day-to-day experiences."
communications  india  uncategorized  offshoring  product  development  r&d  remote 
january 2018 by jonerp
What Should We Worry About Today (Strategy Version)? - by @ekolsky
"Digital-everything. If you have not been “attacked” by digital transformation you are not reading/ talking/doing anything in business these days. Good news, the “revolution” started five-to-six years ago is finally showing some signs of progress. The first few strategies cooked by internal teams and management consultants are beginning to show up across organizations around the world. The initial findings are that – there is something there, there’s gold in them thar hills. It is not so simple to find, though."
uncategorized 
january 2018 by jonerp
Ten enterprise technology industry predictions for 2018 - by @vijayasankarv
"IOT , despite the hype, is a thing already. The fear of man made calamities like DDoS is also very real. And it is clear that leaving all decision making logic to cloud is not viable for more interesting use cases (say like a self driving car). I expect to see a lot more logic being executed inside the device itself , and a lot of hardware level security features added that cannot be changed via a software hack"
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january 2018 by jonerp
Where will AI take us in the short to medium term? - by @vijayasankarv
"Math and coding skills are not enough to do AI projects well. This is not new – we have already known this for a while. I think we will start seeing teams organized in four overlapping specialized groups going forward.

Most AI roughly follow the same cyclical sequence .

Understand ( language, sound, vision, smell, touch etc) and Organize information from the environment
Reason using math and logic , and make trade-offs and come to decisions
Interact with humans and/or machines to convey decisions (UI, psychology, visualization etc) and collect feedback
Learn from results on how the decisions worked and tweak how the problem will be solved from now on"
uncategorized 
december 2017 by jonerp
On the Complicated Economics of Attention Capital
"We assumed that slow communication and inadequate information was a primary bottleneck for knowledge work. But reality proved more complicated. As we’re learning, extracting a good return on investments in “attention capital” (to use a term from Nixon) requires that you balance two things:

providing your employees’ brains timely access to the right information; and
providing these brains the right conditions under which to process this information effectively."
uncategorized 
december 2017 by jonerp
Handling Endless Disagreements with the “Disagree and Commit” and “New Information” Principles - by @kellblog
"So, the principle is simple: if you want to re-open discussion on something we’ve already decided, do you have any new information that wasn’t available at the time we made the decision?

If the answer is no, we’re not re-opening it here, and we can do at either next quarter’s ops review or next year’s strategy offsite (pending prioritization against other topics)."
decision  making  leadership  management  organizational  behavior  uncategorized  amazon  way  disagree-and-commit  passive  aggression  pocket  veto 
november 2017 by jonerp
podcast - #SAPTechEd Barcelona Review - @jonerp and @rhirsch on Leonardo, cloud, and where SAP goes next
"Separating hype from reality includes a review of SAP’s blockchain pursuits, and why cloud requires a different level of pricing transparency. Can SAP flip the pricing script? The guys also hit on SAP’s multi-cloud ambitions, including the Google partnership, and Jon reveals what he learned - or didn’t - on the Android SDK possibility in the future."
uncategorized 
november 2017 by jonerp
Salesforce.com and Innovation – Are Trailhead and Einstein Enough? - by @josheac
"But being first in energy, enthusiasm, and even hyperbole – Salesforce.com loves to brag about the near trillion dollar potential impact of Trailhead and its ability, potentially, to create 3.3 million jobs by 2020 — doesn’t mean Salesforce.com has its innovation strategy problems licked. On the contrary. What all this enthusiasm and interest in Trailhead has exposed is a fundamental weakness in the overall Salesforce.com platform/ecosystem strategy that needs to be fixed. Or Trailhead and its Trailblazers will be relegated to enabling a mere slice of the vast innovation potential that exists in the enterprise."
uncategorized 
november 2017 by jonerp
Pricing access to the Trump White House: the strange case of the Times social media policy
"Any semblance of a political opinion must be squashed, with the appearance of neutrality and balance preserved at all costs. The new policy reads less like a covenant with readers who view the paper as a trustworthy news source than a response to bad-faith critics who never will—providing a playbook for trolls to attack journalists at the Times and elsewhere. The policy, which was created by a team of reporters and editors in the newsroom, puts a high premium on the appearance of objectivity."
uncategorized 
november 2017 by jonerp
What even is streaming data and Kafka? What is a message bus? Everything you ever wanted to know about modern event-driven architectures but were afraid to ask. -by @monkchips
"Thingmonk is a developer conference, but it’s also an inclusive tech conference, which covers a fair bit of ground in terms of Internet of Things (IoT) topics. We try not to assume too much knowledge, but don’t patronise people either, when it comes to learning new concepts and technology. So what even is a distributed commit log and how is it different from a message bus? This year we were really lucky to have a couple of brilliant talks to walk people, stepwise, through modern event-driven messaging architectures to help explain that question and more."
uncategorized 
november 2017 by jonerp
Win Rates, Close Rates and Milestone vs. Flow Analysis - by @kellblog
"Back to our original topic, the same concept comes up in analyzing win rates. Regardless of which win rate you’re calculating, at most companies you’re calculating it on a milestone basis. I find milestone-based win rates more volatile and less accurate that a flow-based SAL-to-close rate. For example, if I were building a marketing funnel to determine how many deals I need to hit next year’s number, I’d want to use a SAL-to-close rate, not a win rate, to do so. Why? SAL-to-close rates."
marketing  metrics  modeling  saas  sales  startups  uncategorized 
november 2017 by jonerp
Recent cloud revenue statements and share price hikes - by @monkchips
"Microsoft is now in a good place. The Satya Nadella revolution is now translating from halo effect to sustained financial performance. Having said two years ago that it would reach $20bn in cloud revenues by 2018 it actually breezed through that mark this year. Azure revenues grew 90% during the quarter. Microsoft’s Office 365 growth rates have now fallen to 42%, but that’s on a sizeable customer base – 120m active users. Microsoft has also now the subscription corner, driving more revenue from Office 365 than traditional licensing."
uncategorized  aphabet  aws  gcp  ibm 
november 2017 by jonerp
A Path to Data Enabling the World? - by @fintanr
"As of now true value of data is still very nebulous. We all recognise its basic intrinsic value, but, as my colleague Rachel Stephens recently noted in her work on the possibilities of accounting for data on the balance sheet, without significant changes to accounting regulations it is not currently possible to put a dollar value on data. While we expect this to change over the medium to long term, for now the value of data is considered part of goodwill."
uncategorized 
october 2017 by jonerp
post Dockercon some thoughts on functions and serverless and services and containers and complexity
"I was expecting more detail to follow, but none was forthcoming. I guess we can safely assume Docker is working on serverless, which certainly shouldn’t surprise us, but to mention it in the keynote, and then never say anything else about it was interesting. I couldn’t work out if there some news that in the end that didn’t get announced, or whether Singh was just putting forward a teaser."
uncategorized  aws  azure  docker  google  gcp  kubernetes  puppet 
october 2017 by jonerp
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