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Sales and marketing working in tandem – organizational Holy Grail or the new reality?
"Marketing and Sales working in harmony for the greater good...or fighting like a bag of cats. Salesforce's State of Marketing Report suggests progress."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  crm  customer  experience  digital  content  marketing  iot  robotics  ai  machine  intelligence  social  user  ux  application  design 
14 hours ago by jonerp
FinancialForce and the quest to remake midmarket ERP for a digital world
"The latest release from FinancialForce builds in analytics and billing in the quest to remake midmarket ERP as agile and connected for a digital world"
cloud  erp  financials  and  supply  chain  crm  customer  experience  frictionless  enterprise  professional  services  user 
6 weeks ago by jonerp
Web founder Berners-Lee rallies Solid rebellion against digital empires
"WorldWide Web creator Sir Tim Berners-Lee launches Inrupt to foment Solid citizen data rebellion against digital empires of Facebook, Google and others"
cloud  platforms  -  infrastructure  and  architecture  data  privacy  open  source  user  experience 
10 weeks ago by jonerp
Dreamforce 2018 – it’s all about integration, says Salesforce product chief Bret Taylor
"In an exclusive diginomica interview, Salesforce President and CPO Bret Taylor talks integration and Lightning, MuleSoft, Customer 360, Quip, Einstein Voice."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  machine  intelligence  ai  user  df18 
11 weeks ago by jonerp
Can vendors like Workday, Salesforce ever get enough AI?
"As Salesforce buys Datorama and Workday acquires, we ask can enterprise application vendors ever get enough AI in their product portfolios?"
As  Salesforce  buys  Datorama  and  Workday  acquires  we  ask  can  enterprise  application  vendors  ever  get  enough  AI  in  their  product  portfolios?analytics  planning  data  analysis  cloud  erp  financials  supply  chain  crm  customer  experience  future  of  work  machine  intelligence  user 
july 2018 by jonerp
Are peer review sites impacting the large enterprise buyer? TrustRadius says yes
"The impact of peer review sites on B2B buyers is no longer debatable. But does that influence extend to the large enterprise? And is it fair to compare the role of analysts to the Kardashians? Those were some of the items I debated with the TrustRadius team."
crm  and  customer  experience  digital  transformation  -  frictionless  enterprise  user 
july 2018 by jonerp
Enterprise hits and misses – retail gets a digital report card and AI incrementalism gets a debate
"This week - retail gets a digital transformation checkup and the AI incrementalism debate is joined. Also: are lean, agile, and design thinking useful, or slick selling tools? Your whiffs include a close encounter with my LinkedIn doppelganger."
hits  and  misses  iot  robotics  ai  professional  services  retail  e-commerce  the  omni-channel  user  experience 
june 2018 by jonerp
Chasing the puck as HCM evolves – what Workday is seeing
"Are HCM practitioners keeping up with where the technology is headed? I asked Workday's HCM product chief Cristina Goldt for a real-world perspective"
analytics  planning  and  data  analysis  hcm  the  digital  future  of  work  productivity  spend  management  talent  user  experience 
may 2018 by jonerp
Event Report - NetSuite SuiteWorld 2018 - NetSuite goes Global and Oracle
"On the concern side, NetSuite may not be moving fast enough yet. It needs to move to 30, then 50 supported countries fast, to e.g. counter and lead vis a vis other large ERP vendors SMB products (starts with an S…). And while I always like when vendors go back and fix something (the Commerce offering), it does not make sense for NetSuite to play in the space, while e.g. not having a full HCM Suite, no clear CRM strategy , some holes in SCM and so on. So, NetSuite not only needs to move fast, but also smart, which the vendor is doing on most aspects, but needs to do more. For instance, NetSuite needs to announce the next 10 or better 20 target countries for its Globalization / Localization plans, so customers can plan their roll outs accordingly."
constellation  research  erp  future  of  work  hcm  holger  mueller  netsuite  nextgen  oracle  smb  suiteworld  taleo  user  conference 
may 2018 by jonerp
We had the opportunity to attend IBM's Think conference held in Las Vegas, all o...
IBM ML comes to Swift - IBM has been closely working with Apple on Swift, pretty much since the launch of Apple's new programming language. The joint solutions are built on the platform, and given the IBM push on cognitive / Watson / ML / AI, it's key that developers on the Swift platform that are building applications in and for the IBM ecosystem can leverage IBM AI / ML services for the iOS applications. Something joint customers expected and IBM now has (finally) delivered. I had some good conversations with early adopters."
ai  cloud  constellation  research  futurist  holger  mueller  ibm  nextgen  apps  paas  partners  think  trusted  advisor  user  conference 
april 2018 by jonerp
Musings - Time to bring back the software user conference - by @holgermu
"Subject Expertise beats Celebrity. Yes, user conferences are also about inspiration. But a shows star, soap operate protagonist or a talk show host - is not something an enterprise software user can relate to for their work and why they spend 3-4 days and a few thousand budget dollars / euros to come to a conference. Vendors show offer subject matters, if push comes to shove from the user base. There is instant validation, trust and respect from a user to another user presenting. There is direct bonding of being in the same boat and sharing experiences from that. No celebrity can do that. Glamour effects don't last."
constellation  research  future  of  work  holger  mueller  musings  nextgen  apps  user  conference 
march 2018 by jonerp
5 digital enterprise trends in the future of coaching networks (2/2) - by @philww
"Frictionless enterprise, digital collaboration, conversational/headless, APIs, AI - 5 digital enterprise trends converge in the future of coaching networks."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  frictionless  enterprise  future  of  work  machine  intelligence  ai  user  experience 
february 2018 by jonerp
Digital media disruptions XX – Facebook elevates comments over shares + Alexa’s content future - by @jonerp
"In this edition – why Facebook's comments over shares News Feed change matters far beyond Facebook. How to tell the real influencers from the fakes, and: why brands should reckon with Alexa for content."
content  marketing  digital  and  iot  robotics  ai  user  experience  media 
february 2018 by jonerp
Event Report - ADP rethink - Great event and a lot in the making - by @holgermu
"On the concern side, ADP will have to switch the format of the event from vision heavy to more product centric. It would almost be a crime in the positioning category not showing and sharing with its global customers what is happening with Lifion and Pi."
adp  constellation  research  fow  future  of  work  global  hr  hcm  holger  mueller  integration  nextgen  payroll  user  conference 
february 2018 by jonerp
NRF 2018 preview – retail demos will show if AI and augmented reality are ready for prime time - by @jonerp
"Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete."
e-commerce  mobile  retail  and  the  omni-channel  user  experience 
january 2018 by jonerp
How to get a halfway decent tech news Flash Briefing from Alexa – tips for enterprise readers - by @jonerp
"Getting a semi-decent personalized tech briefing out of Amazon Alexa is a project. Here's an illustrated look at how I did mine - and how enterprise readers should approach it. Plenty of heachache-saving tips included."
mobile  user  experience  ux  and  application  design  media 
january 2018 by jonerp
How content became the crowning digital disruptor achievement for Netflix - by @whostu
"Netflix has disrupted the broadcast TV industry and now has its sights on the movie business. Chief Content Officer Ted Sarandos talks through the challenges ahead."
content  marketing  digital  and  enterprise  in  the  real  world  user  experience 
december 2017 by jonerp
The B2B Technology Buying Conundrum - by @barnes_hank
"These dichotomies create a conundrum. An environment that seems optimized for the buyer isn’t. And decisions take longer and longer. Indecision is more common, to the point of organizations sticking with the status quo much longer than they would like."
go-to-market  b2b  marketing  sales  buyer  power  buying  process  evaluation  information  access  trust  user  reviews 
november 2017 by jonerp
How much can you really trust user-generated content? - by @bmosherzinck
"User-generated content that advocates for brands is all the rage. But how willing are consumers to do it? And are we on a slippery branded slope? We analyze examples and data from SproutSocial."
content  marketing  digital  and  user  experience 
november 2017 by jonerp
Trust, But Verify - by @lcecere #scm
"Avoid a System Integrator’s Recommendation. System integrators usually get a commission on the sale of the software. They are usually not a neutral party. Ask your system integrator for details on their arrangement with the software provider. Buyer beware!"
demand  driven  digital  supply  chain  planning  benchmarking  decision  support  sales  and  operations  user  satisfaction  warehouse 
november 2017 by jonerp
Enterprise hits and misses – conversational UIs vs vendor lock-in, algorithms vs privacy - by @jonerp
"This week - can conversational UIs smash walled gardens? Or will they lead to a new phase of vendor lock-in? Plus: Google and Facebook and their algorithmic foraging. And, of course, your whiffs."
hits  and  misses  mobile  user  experience  ux  application  design 
october 2017 by jonerp
Conversational UI and the walled gardens of mobile and social - by @philww
"Conversational UI cuts across the walled gardens of mobile and social to restore an open Web, but risks new vendor lock-in to restrict customer choice."
machine  intelligence  and  ai  user  experience 
october 2017 by jonerp
OOW17 – A conversation with Steve Miranda on SaaS progress and the pragmatism of Oracle’s vision - by @dahowlett #oow17
"Oracle is taking its ERP customers on a fresh journey that includes IoT and machine learning as the guides. Does it make sense? We think so."|
cloud  erp  financials  and  supply  chain  crm  customer  experience  infrastructure  productivity  talent  management  user  oow17 
october 2017 by jonerp
The Many Uses of Product Reviews - by @barnes_hank
"This is a missed opportunity. Reviews can be a great resource for vendors. Savvy vendors are aggressively leveraging reviews to:

Grab quotes and anecdotes for Web sites and marketing collateral
Provide a supplement to more traditional forms of references
Provide visibility into strengths and weaknesses to refine product plans
Understand the motivations, and frustrations, of customers around the entire experience (and thereby used to enhance implementation and service capabilities)
Deepen competitive understanding
Explore acquisition targets"
go-to-market  planning  reviews  strategy  user 
september 2017 by jonerp
Introducing "The Super User (R)evolution" Unleashing the Collaborative Forces Already in Your Enterprise
"The "Initial Super Users" Era: In the late 90's and early aughts, it was recognized that companies would do better to assign internal end users to provide guidance to other end users at least for the training for the initial go-live. Sometimes this role was made more permanent, thus extending beyond go-live but such extended roles were seldom formalized or respected and usually simply petered out for lack of management support and respect."
business  process  owners  center  of  excellence  end  users  help  desk  knowledge  transfer  kpi  power  super  user  networks  thrive  after  go-live  competency 
september 2017 by jonerp
Hoping for social media shares isn’t a content distribution plan - by @jonerp
"A new podcast deconstructing social media as a content platform caught my ear. Here's why I think it matters to B2B - and how distribution and attention connect."
content  marketing  digital  and  user  experience 
august 2017 by jonerp
Video is disrupting B2B content platforms, and the bots are next, says ViewLift - by @jonerp
"Content platforms are changing fast. ViewLift's CTO tells me about why video is surging, and how partner Incedo keeps them on top of Alexa - and the AI bots to come."
analytics  planning  and  data  analysis  content  marketing  digital  user  experience  media 
august 2017 by jonerp
Enterprise UX personas – on strategic models and design mistakes - by @jonerp
"The value of personas in enterprise UX remains a subject of debate. At Enterprise UX 2017, Robert Reimann explained the problem with personas, and why enterprise UX needs strategic models."
user  experience  ux  and  application  design 
august 2017 by jonerp
Jury’s Inn for the win – maybe surveys aren’t so terrible after all - by @jonerp
"Yeah, I still detest surveys. But Jury's Inn gave my skepticism a welcome jolt, leaving me to find another chip for my shoulder. Here's how they did it."
crm  and  customer  experience  productivity  user 
august 2017 by jonerp
Pandora skips to the next track as advertising revenue growth becomes focus -by @whostu
"Pandora is to focus less on premium subscriber growth and more on growing advertising opportunities from its larger free service user base. Changed priorities ahead."
cloud  platforms  -  infrastructure  and  architecture  e-commerce  mobile  user  experience 
august 2017 by jonerp
Why SAP’s design approach is central to its Leonardo ambitions – with Sam Yen - by @jonerp
"Design methods are inseparable from SAP 's Leonardo ambitions. At Enterprise UX 2017, SAP's Sam Yen gave me his take on Leonardo, and why design will be integral to these emerging tech projects."
iot  robotics  and  ai  user  experience  ux  application  design 
july 2017 by jonerp
Scoot over DevOps, make room for DesignOps - by @jonerp
"Heard enough about DevOps? Fancy some DesignOps? The term doesn't matter - but operationalizing design does. Here's what I learned from Capital One's Kristin Skinner."
digital  enterprise  in  the  real  world  use  cases  user  experience  ux  and  application  design 
june 2017 by jonerp
Design for strategy, not features – structuring UX design teams around customer experiences - by @jonerp
"Designing for strategic impact sounds good. Designing for customer experience - even better. But how? At Enterprise UX 2017, Peter Merholz got realistic with some practical ways of structuring design teams."
digital  transformation  -  frictionless  enterprise  user  experience  ux  and  application  design 
june 2017 by jonerp
Can we get beyond incremental innovation with design? – Enterprise UX views with Sam Yen - by @jonerp
"Design as a way to transform the enterprise? It's a heady concept, one that got plenty of play at Enterprise UX 2017. My chat with Sam Yen of SAP explains the reasoning - and raises new questions."
digital  transformation  -  frictionless  enterprise  user  experience  ux  and  application  design 
june 2017 by jonerp
News Analysis - Unit4 releases Wanda bot; the first true self-driving ERP user experience - by @holgermu
"Always good to see innovation. Bots like Wanda are changing the user experience of ERP radically and lastingly, probably forever. Once voice and chat work as a user interaction, there is no way back for a user. Interesting enough it will create a temporary stickiness of ERP applications from the user side – who don’t want to go back to keyboard and old screens, logins etc."
ai  assistant  bots  constellation  research  erp  futurist  holger  mueller  ml  nextgenerp  trusted  advisor  unit4  user  interface 
may 2017 by jonerp
Tableau subscription pricing – a proxy for software acquisition - by @dahowlett
"Tableau's switch to subscription model provides an rare insight into what this could mean for buyers. This story exposes some of the immediate issues."
analytics  planning  and  data  analysis  user  experience 
may 2017 by jonerp
McDonald’s new secret sauce – you want digital with that? - by @whostu
"Digitally-enabled ordering and delivery is the future for the McDonald's Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  social  user 
april 2017 by jonerp
Oracle’s PaaS/IaaS progress – becoming real - by @brianssommer
"Are Oracle's IaaS and PaaS solutions real? Here’s what Brian Sommer learned at a recent analyst event centered on just such a question. The reality seems to be a lot of progress, but with some lingering concerns."
cloud  platforms  -  infrastructure  and  architecture  digital  government  public  services  user  experience 
april 2017 by jonerp
GE fronts $11m for Zinc to stay in touch with deskless workers - by @philww
"GE Ventures leads an $11m investment in enterprise messaging app Zinc, which keeps deskless workers in touch while they're on the move."
collaboration  sharing  and  digital  productivity  mobile  user  experience 
april 2017 by jonerp
Don’t design for average, design for inclusion – Mike Miles’ four pillars of inclusive design - by @jonerp
"One highlight from our local NERD Summit was a well-thought presentation on inclusive design. Here's the takeaways, including presenter Mike Miles' Four Pillars of Inclusive Design. I also bring up one big gotcha not mentioned."
digital  skills  and  training  diversity  mobile  user  experience  ux  application  design 
april 2017 by jonerp
Digital ad scandals and ad blockers are undermining online ads – what next? - by @jonerp
"Scandals and uncertainty have rocked the online ad industry, raising questions for advertisers on value versus cost. Facebook and Google are hogging the growth, leaving publishers and their ad clients with uncertain futures. But what are the alternatives? And when will readers get fed up with invasive, ad-heavy UX? Yes, gory screen shots are included."
content  marketing  digital  and  mobile  user  experience  ux  application  design  media 
april 2017 by jonerp
Consumer privacy is a hot mess – enterprises can do better - by @jonerp
"A flurry of news stories have rendered data privacy all but obsolete. But it's a mistake to imply there is nothing we can do about it. Enterprises that get out in front on privacy can find a competitive edge."
crm  and  customer  experience  data  privacy  internet  of  things  user  ux  application  design 
march 2017 by jonerp
Retail review – omni-channel may be science fiction, but a single source of truth matters - by @jonerp
"In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take. For the bold, there is a chance to get closer to the customer via in-store culture change - and retail data platforms."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  user  ux  application  design 
march 2017 by jonerp
Event Report - #GoogleNext17 - Google makes progress - but is it fast enough? - by @holgermu
"On the concern side, it is not clear if this will be enough, I asked the Greene leadership team on what they will do to catchup from ‘Bronze to Gold’ and they all came up with good and plausible answers (check out my Storify of the analyst event here). But in a year where we may see VMware running on AWS and Oracle making its cloud work first time – this may not be enough for Google to get on premises load of scale. So it all comes back to the speed of Google being able to attract enterprise load for the next few years, and the speed of the enterprise moving to cloud."
cloud  google  platform  gsuite  nextgen  apps  nextgenapps  user  conference 
march 2017 by jonerp
Evaluating tech skills needs for 2017 – analytics, security, and soft skills rule the day - by @jonerp
"Tech skills data is full of false promises and over-hyped salaries. But if you dig, you'll find important clues to emerging skills - and where enterprise projects are headed. Here's my opinionated review of 2017 tech skills projections."
analytics  planning  and  data  analysis  digital  skills  training  future  of  work  the  new  professional  it  as  a  service  user  experience 
march 2017 by jonerp
How Aldo used SAP Roambi to achieve 90 percent BI adoption – an #nrf17 retail use case - by @jonerp
"Not all BI projects are created equal. At NRF 2017, I found out how Aldo achieved a 90 percent mobile BI adoption rate. The bigger story is about giving employees the data they need to be effective - no small feat in modern retail. Aldo's David Dadoun shared his project tips, and gave us a look at SAP BusinessObjects Roambi in action."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  mobile  use  cases  user  experience  ux  application  design 
january 2017 by jonerp
Enterprise UX futures – the good, the mind-bending, and the manipulative - by @jonerp
"Enterprise UX design has made big progress - but not so fast. The future of UX is rushing towards us, with AI, bots, voice, and wearables sending designers back to basic training. Then there's the design temptation of manipulating consumers. I take a look ahead - and hand out some informal 2016 UX awards."
content  marketing  crm  and  customer  experience  digital  mobile  user  ux  application  design 
december 2016 by jonerp
Transforming education into continuous learning via AI services – the Declara story - by @jonerp
"Declara CEO Ramona Pierson has an amazing survival story. But the most interesting chapter is how she's channeled those lessons into a push to re-invent education. We talked about the disconnect between education and digital careers, and how an AI-powered learning platform can help."
education  future  of  work  hcm  and  the  digital  iot  robotics  ai  machine  intelligence  user  experience  ux  application  design 
december 2016 by jonerp
The Impact of Customer Communities Can Not Be Ignored - by @barnes_hank
"he bottom line is simple. Customers who engage in community, user group, or advocacy programs feel that their providers value them more because of those programs. To the tune of 91% of the respondents who participate in these programs. 91%."
go-to-market  advocacy  marketing  customer  communities  user  groups 
november 2016 by jonerp
Trump, Clinton and omni-channel uncertainty in retail – Starbucks CEO spills the beans - by @whostu
"Starbucks digital successes are being trumpeted again by the company's management, but CEO Howard Schultz is concerned at the impact of the US Election on the future of retail."
mobile  retail  e-commerce  and  the  omni-channel  user  experience  ux  application  design 
november 2016 by jonerp
Weekend woe: Dear Apple, your latest MacBook Pro is pathetic - by @dahowlett
"My love affair with Apple has that tired feeling of a marriage where one party has taken the other for granted. Nowhere is that more obvious than in the new MacBook Pro, the first real upgrade to that line in three years. underwhelming doesn't come close. It's annoying."
mobile  user  experience 
october 2016 by jonerp
Epilepsy care boosted by wearables and machine learning - by @jtwentyman
"MyCareCentric Epilepsy provides real-time information links between people with epilepsy and their medical teams to help them tackle this unpredictable condition together."
data  privacy  digital  enterprise  in  the  real  world  healthcare  transformation  identity  iot  robotics  and  ai  machine  intelligence  security  user  experience 
october 2016 by jonerp
Event Report - Zenefits Z2 event - Good start for the very SMB - by @holgermu
"On the concern side, Zenefits has lost some time to restart its offering. In the meantime, the competition has not stood still, and has equally simplified its products (e.g. Paychex) or extended its footprint (e.g. partner Gusto). And payroll is crucial to get right for enterprises small and large. A bad payroll run derails equally all work at an enterprise of any size. So expanding payroll footprint should be a priority for Zenefits."
benefits  constellation  research  futurist  hcm  holger  mueller  nextgen  strategic  advisor  user  conference  zenefits 
october 2016 by jonerp
How TGI Fridays is using mobile commerce as a driver for digital transformation - by @jonerp
"What would you do if you found yourself on a one person team, charged with driving digital transformation for a global restaurant brand? That's exactly what TGI Fridays' Gail Seanor took on. At the SAP Hybris Summit, Seanor told me of her progress after fifteen months, starting with e-commerce and heading towards something much bigger."
digital  enterprise  in  the  real  world  e-commerce  mobile  retail  and  omni-channel  use  cases  user  experience  ux  application  design 
october 2016 by jonerp
Digital media disruptions XIV – the rise of live streaming and the death of the press release - by @jonerp
"In this edition of digital media disruptions: Twitter struggles with video streaming, and the press release is on life support. Facebook gets into video stats and algorithm trouble, while news organizations desperately pursue mobile monetization. What can enterprises learn from all this? As usual, we've got your action steps."
content  marketing  digital  and  mobile  user  experience  ux  application  design 
october 2016 by jonerp
Workplace by Facebook launches – collaboration vendors offer rebuttals weak and strong - by @jonerp
"I thought I was done with Facebook at Work for a while. But after the launch event, Facebook sent me updated information for "Workplace, by Facebook", including pricing and customer counts. I also received a slew of emails from collaboration vendors with interesting/problematic critiques. Here's the rundown."
collaboration  sharing  and  digital  productivity  mobile  social  user  experience  ux  application  design 
october 2016 by jonerp
On SEO, Google’s new pop-up rules, and how B2B companies earn audiences - by @jonerp
"Google's pending mobile pop-up restrictions are an interesting SEO twist. That provokes a wider piece from me on how SEO is changing, and the problems B2B companies face earning audiences."
content  marketing  digital  and  frictionless  enterprise  mobile  user  experience  ux  application  design 
september 2016 by jonerp
The quest for an awesome mobile event app – Whova pushes past event app mediocrity - by @jonerp
"Last year, I wondered if mobile event apps would ever cross the rubicon of mediocrity. This year, I found an event app that's on the way. We ended up using it for the Controlling 2016 event, where I obtained plenty of on-the-ground feedback. That input reframed the pros and cons of event apps."
collaboration  sharing  and  digital  productivity  content  marketing  mobile  social  user  experience  ux  application  design 
september 2016 by jonerp
Effective change management amidst digital transformation – a keynote review - by @jonerp
"To kick off Controlling 2016, keynote speaker Kevin Reilly urged the audience to embrace change management if they want their projects to succeed. Success is not go-live, and change means surprisingly tough decisions on talent and project accountability. Reilly tied these themes into the digital questions companies are facing today. But is digital transformation real - or clever repackaging?"
digital  transformation  -  frictionless  enterprise  internet  of  things  iot  robotics  and  ai  mobile  user  experience 
september 2016 by jonerp
Forget AWS and Google! Size matters in the cloud data center world, says Microsoft - by @jonerp
"Size matters when it comes to data centers and the cloud. Microsoft's EVP Cloud and Enterprise sets out the firm's stall against AWS and Google with some bold claims."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  data  privacy  devops  nosql  the  open  source  stack  digital  government  public  services  internet  of  things  security  user 
september 2016 by jonerp
Digital media disruptions XIII – out with editors and pop-overs, in with algorithms and tracking - by @jonerp
"In digital media disruptions, I pick the most impactful media stories for enterprise marketers and publishers. This time around: Facebook ditches human editors for algorithms, but can it ditch bias? Google plans to punish opt-in pop-overs, and new/tricky/invasive tracking tools. And: the pros and cons of daily blogging."
content  marketing  digital  and  mobile  user  experience  media 
september 2016 by jonerp
Friday Roast – Flipboard’s a great curation channel – just not for curators - by @jonerp
"Your resident curator has a bone to pick with Flipboard. Specifically, its lack of clarity on what drives curation value. Seems a good time for a Friday Roast, complete with never-before-seen backchannel emails."
collaboration  sharing  and  digital  productivity  hits  misses  mobile  social  user  experience  ux  application  design 
september 2016 by jonerp
Friday rant – shuts down, should enterprises care? - by @jonerp
" is officially dead. The litigation that caused its demise is disturbing. The rationalizations from are infuriating. That's fodder for a Friday rant, with enterprise readers in mind."
digital  and  content  marketing  social  user  experience  friday  roast  media 
august 2016 by jonerp
The fall of Spreecast – we get the webinars we deserve - by @jonerp
"The demise of Spreecast provokes a debate on the state of today's webinars. The short answer: webinars stink. At best, they fail as must-see events. A deeper look shows the logic in today's perfunctory webinars. Plus: a chance for great online events waiting to be seized."
content  marketing  digital  and  skills  training  mobile  user  experience 
august 2016 by jonerp
How does UX design fit into an augmented reality and 360 video world? - by @jonerp
"My recent forays into augmented reality got me thinking - how should we factor these new technologies into UX design? Jeff Piazza of Behavior Design has some answers. Here's what he told me about the readiness of VR, AR, and 360 video, and what he's learning from current projects."
mobile  user  experience  ux  and  application  design 
august 2016 by jonerp
The mission of MyDx – put chemicals testing in the hands of consumers - by @jonerp
"MyDx is a startup on a mission: give consumers portable abilities to test chemicals and toxins in their air, water, and food. Here's a look behind their plans, and the obstacles that lie ahead."
e-commerce  mobile  retail  and  the  omni-channel  user  experience  ux  application  design 
august 2016 by jonerp
Mike Janke of Silent Circle on enterprise security breaches and encryption absurdities - by @jonerp
"My enterprise security podcast with Mike Janke of Silent Circle vacillated between practical tips, encryption debate absurdities, and how his prior career as a Navy Seal affected his view of risk. Here's the best moments - including Janke's four enterprise security pain points."
analytics  planning  and  data  analysis  privacy  security  user  experience 
july 2016 by jonerp
Can Capital One change banking with open source, mobile apps, and NoSQL? - by @jonerp
"Oron Gill Haus of Capital One came to MongoDB World to present on Hygieia, an open source DevOps dashboard built on MongoDB. Behind that dashboard lies an ambition to change the customer banking experience - no small feat. Prior to his keynote, Haus shared his team's story with me."
devops  nosql  and  the  open  source  stack  mobile  use  cases  user  experience 
june 2016 by jonerp
The two non-negotiable principles of B2B content strategy - by @jonerp
"The B2B content game is pretty darn hard - but it's also the best way to earn attention while building buyer trust. These principles provide two ways forward into content authority."
content  marketing  crm  and  customer  experience  user 
june 2016 by jonerp
Augmented reality in the enterprise – moving from pipe dream to use cases? - by @jonerp #liveworx
"Augmented Reality (AR) is not what I expected to write about at an Internet of Things show. But AR took center stage at the LiveWorx keynote. Was this keynote sex appeal, or are the use cases real? That's the question I pursued."
internet  of  things  mobile  use  cases  user  experience 
june 2016 by jonerp
Event Report- Alteryx Inspire 2016 - Enabling change agents in data management - by @holgermu
"On the concern side Alteryx must master these technology shifts, needs to start thinking of moving the tooling to the cloud and not missing the trend to enable the business end user (with no / limited data know how) as the next user category which will change how enterprises work with data.

But for now there are only very few alternatives to Alteryx when looking for a data prep, data automation solution in the enterprise, good to see IT departments taking, note too. Stay tuned."
alteryx  analytics  bi  bigdata  data  nextgenapps  user  conference 
june 2016 by jonerp
On enterprise UX – the best from diginomica and across the web - by @jonerp
"Enterprise UX and mobile app design is one of our cornerstone topics, curated by real human beings. Here's a selection of our recent best, along with why I chose them. I've also included some keepers from around the web."
mobile  user  experience 
june 2016 by jonerp
The SEO plot thickens – search tips and trends for enterprisey readers - by @jonerp
"Most enterprisey folks I know treat SEO as either tech minutia or irrelevant. Neither is true - but the field has changed a great deal. Here's my opinionated review of SEO trends, framed at a higher level for those who aren't deep in the SEO weeds."
content  marketing  digital  and  mobile  user  experience 
may 2016 by jonerp
Key Factors in Technology Purchase Decisions – Insights from Peer Insights - by @barnes_hank
"One of the questions we ask buyers is what are the key factors in their decision. In aggregating over 2000 responses, here at the top 11. As a note, buyers could identify multiple factors and we do not ask “the single most important factor"
"go-to-market  customer  experience  peer  insights  user  reviews 
may 2016 by jonerp
Invasion of the robo-bodgers - by @philww
"Every advance in user experience unleashes a wave of experimentation. Today's hotbed of crass innovation is the software bot - the robo-bodgers have landed."
iot  robotics  and  ai  social  user  experience 
april 2016 by jonerp
Event Report - ADP MOTM - ADP delivers: New UI, Benchmarks, Market Place & More - by @holgermu
"A very good MOTM for ADP, the vendor has delivered what it promised a year ago and now has a competitive product, for the first time I can think of. Good to see ADP is not resting on its product laurels and has more interesting offerings and products coming. Naturally, focus now turns to sales and services, customers need to understand and adopt the new offerings. Too early to tell how well ADP will do here."
adp  bpo  core  hr  global  globalization  market  meeting  of  the  minds  nextgen  hcm  payroll  usability  user  interface 
march 2016 by jonerp
First Round Review and the vindication of long-form content - by @jonerp
"I get irritated when people dismiss long form content. I found some new proof points via Chris Fralic of First Round, the company behind the long-form goodness of First Round Review."
content  marketing  mobile  user  experience 
march 2016 by jonerp
Why UX has fundamentally changed content’s winners and losers - by @jonerp
"My last piece on rethinking content strategy left some key loose ends. One of them is how UX and mobile have completely changed the content landscape. How should enterprises respond?"
content  marketing  mobile  user  experience 
february 2016 by jonerp
Site Visit - IBM Design Studio Austin - by @holgermu
"Always great to visit design centers, especially when they are successful and have moved the needle for their respective organization. It is fair to say that Design Thinking, the IBM design centers, starting with Austin and the designers have made a substantial difference to current IBM products. When mainframe engineers use Design Thinking for a zOS upgrade – you know IBM is onto something that works and transforms the way how the vendor builds its products."
design  thinking  ibm  innovation  lab  uix  usability  user  interface 
december 2015 by jonerp
News Analysis - Microsoft announcements at Convergence Barcelona - Office365. Dynamics CRM and Power Apps
"Microsoft is currently having its European Convergence conference in Barcelona - and has unleashed three major announcements, my colleague Alan Lepovsky and me take a first stab analyzing them."
azure  end  user  future  of  work  microsoft  nextgen  apps  office365  paas  powerapps 
december 2015 by jonerp
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