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How Slack Harms Projects – Silas Reinagel
Because of the ability to quickly follow up messages with other messages, and the natural disposition towards short messages, the natural tendency of most information works is to message first, think later.

Got a half-formulated question? Send a group message.
Don’t want to Google something? Send a group message.
Unsure if the software is working correctly? Send a group message with a bunch of @ tags.
Want to ask someone specific about something? Say “Hello” and wait for a bit before stating the real purpose of a message.

Real-time messaging encourages little thinking, and brings many people to waste time while staring at the “XYZ is typing a message…” indicator in the bottom-corner.

Both Emails and Tickets are a much more professional business communication medium, since they encourage providing all the information BEFORE clicking send rather than after.


From the comments:
Are you familiar with Marshal McLuhan's idea that "The Medium is the Message"?

If you are, then you will understand that real-time chat systems are, by their very nature, communicating that what is recent is the most important thing, and what isn't recent is unimportant and hardly worth seeing.

While people can build effective strategies to minimize the impact of a given medium (like my father, a very successful electrical engineer, did with television, by having only a 5-inch black and white television, and keeping it under the sink, when I was growing up), that doesn't change the way a given medium generally impacts people.

The problem is the tool itself. The urgency is a partial by-product of the tool.


See also: https://disqus.com/by/disqus_qfS4hiBdrC/
slack  chat  consideredharmful  workplace  productivity  collaboration  culture  immediacy  instantgratification  forthecomments 
october 2019 by kme
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