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How Slack Harms Projects – Silas Reinagel
Because of the ability to quickly follow up messages with other messages, and the natural disposition towards short messages, the natural tendency of most information works is to message first, think later.

Got a half-formulated question? Send a group message.
Don’t want to Google something? Send a group message.
Unsure if the software is working correctly? Send a group message with a bunch of @ tags.
Want to ask someone specific about something? Say “Hello” and wait for a bit before stating the real purpose of a message.

Real-time messaging encourages little thinking, and brings many people to waste time while staring at the “XYZ is typing a message…” indicator in the bottom-corner.

Both Emails and Tickets are a much more professional business communication medium, since they encourage providing all the information BEFORE clicking send rather than after.

From the comments:
Are you familiar with Marshal McLuhan's idea that "The Medium is the Message"?

If you are, then you will understand that real-time chat systems are, by their very nature, communicating that what is recent is the most important thing, and what isn't recent is unimportant and hardly worth seeing.

While people can build effective strategies to minimize the impact of a given medium (like my father, a very successful electrical engineer, did with television, by having only a 5-inch black and white television, and keeping it under the sink, when I was growing up), that doesn't change the way a given medium generally impacts people.

The problem is the tool itself. The urgency is a partial by-product of the tool.

See also:
slack  chat  consideredharmful  workplace  productivity  collaboration  culture  immediacy  instantgratification  forthecomments 
october 2019 by kme
GitHub - kkuchta/css-only-chat: A truly monstrous async web chat using no JS whatsoever on the frontend
A truly monstrous async web chat using no JS whatsoever on the frontend - kkuchta/css-only-chat
webdevel  css  chat  webapp  hack 
may 2019 by kme
Issues · ether/etherpad-lite · GitHub |
There really needs to be away to resize the chat pane. :-(
Etherpad: Really real-time collaborative document editing - ether/etherpad-lite
etherpad  realtime  colloboration  chat  webapp  bug  annoyance  needshelp 
march 2019 by kme
The War on Developer Productivity (And How I Intend to Win It) -
Chat is a greedy mode of communication.

* It doesn’t care if you are deep in flow.
* It begs you to incessantly clear its notification badges.
* It buries important conversations among idle chatter when you snooze it.
* It must be used with restraint or it becomes toxic.
workplace  productivity  chatapps  slack  distraction  chat  collaboration  communication 
june 2018 by kme
Protocol plugin for Office 365/Lync/OCS download |
The version that ships with Adium didn't seem to work with the work SIP server.

This version, however did, with email, network login (no domain part), password, and everything else set to auto.

With Pidgin on a recent Debian/Ubuntu-ish distro, just install 'pidgin-sipe' and all the server settings get autodetected given the email and network credentials.
sip  lync  adium  pidgin  chat  plugin  solution 
may 2017 by kme
GitHub - sovereign/sovereign: A set of Ansible playbooks to build and maintain your own private cloud: email, calendar, contacts, file sync, IRC bouncer, VPN, and more.
* IMAP over SSL via Dovecot, complete with full text search provided by Solr.
* POP3 over SSL, also via Dovecot
* SMTP over SSL via Postfix, including a nice set of DNSBLs to discard spam before it ever hits your filters.
* Virtual domains for your email, backed by PostgreSQL.
* Spam fighting via Rspamd.
* Mail server verification using DKIM and DMARC so the Internet knows your mailserver is legit.
* Secure on-disk storage for email and more via EncFS.
* Webmail via Roundcube.
* Mobile push notifications via Z-Push.
* Email client automatic configuration.
* Jabber/XMPP instant messaging via Prosody.
* An RSS Reader via Selfoss.
* CalDAV and CardDAV to keep your calendars and contacts in sync, via ownCloud.
* Your own private storage cloud via ownCloud.
* Your own VPN server via OpenVPN.
* An IRC bouncer via ZNC.
* Monit to keep everything running smoothly (and alert you when it’s not).
* collectd to collect system statistics.
* Web hosting (ex: for your blog) via Apache.
* Firewall management via Uncomplicated Firewall (ufw).
* Intrusion prevention via fail2ban and rootkit detection via rkhunter.
* SSH configuration preventing root login and insecure password authentication
* RFC6238 two-factor authentication compatible with Google Authenticator and various hardware tokens
* Nightly backups to Tarsnap.
* Git hosting via cgit and gitolite.
* Read-it-later via Wallabag
* A bunch of nice-to-have tools like mosh and htop that make life with a server a little easier.
ansible  selfhosted  cloud  provisioning  sysadmin  email  chat  security  vpn  bookmarking 
february 2017 by kme
What communicating only in emoji taught me about language in the digital age — Quartz
“When people interact, 60-70% of meaning is derived from non-verbal cues—gestures and facial expressions,” said Vyvyan Evans, a professor of linguistics at Bangor University. (This is also why, by the way, that ending correspondence without a smiley can seem curt.)
communication  emoji  language  email  chat 
september 2016 by kme
Slack Is Quietly, Unintentionally Killing IRC
I asked the company how it felt about these communities popping up even though it’s not exactly sanctioned and a press relations person told me that “it’s great that people are putting Slack to good use” but unfortunately “these communities are not something we have the capacity to support given the growth in our existing business.”
slack  irc  chat  collaboration  rumorsofmydeath  theinternet 
march 2016 by kme
Lync Server settings when using Pidgin instead of Microsoft Lync chat client - IM, meetings and conferencing - Office 365 - Microsoft Office 365 Community
Pidgin now has semi-experimental support for connecting to Office 365. You will need Pidgin v2.10.1 or greater as well as the SIPE plugin v1.13.0 or greater. There is an FAQ for the SIPE plugin listing the required configuration settings and solutions to common issues. Good luck everyone!

P.S. if does not work for you, try
microsoft  lync  sip  chat  pidgin  communication  openstandards 
august 2013 by kme

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