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How Slack Harms Projects – Silas Reinagel
Because of the ability to quickly follow up messages with other messages, and the natural disposition towards short messages, the natural tendency of most information works is to message first, think later.

Got a half-formulated question? Send a group message.
Don’t want to Google something? Send a group message.
Unsure if the software is working correctly? Send a group message with a bunch of @ tags.
Want to ask someone specific about something? Say “Hello” and wait for a bit before stating the real purpose of a message.

Real-time messaging encourages little thinking, and brings many people to waste time while staring at the “XYZ is typing a message…” indicator in the bottom-corner.

Both Emails and Tickets are a much more professional business communication medium, since they encourage providing all the information BEFORE clicking send rather than after.


From the comments:
Are you familiar with Marshal McLuhan's idea that "The Medium is the Message"?

If you are, then you will understand that real-time chat systems are, by their very nature, communicating that what is recent is the most important thing, and what isn't recent is unimportant and hardly worth seeing.

While people can build effective strategies to minimize the impact of a given medium (like my father, a very successful electrical engineer, did with television, by having only a 5-inch black and white television, and keeping it under the sink, when I was growing up), that doesn't change the way a given medium generally impacts people.

The problem is the tool itself. The urgency is a partial by-product of the tool.


See also: https://disqus.com/by/disqus_qfS4hiBdrC/
slack  chat  consideredharmful  workplace  productivity  collaboration  culture  immediacy  instantgratification  forthecomments 
october 2019 by kme
Say hello, new logo | The Official Slack Blog
Our first logo was created before the company launched. It was distinctive, and playful, and the octothorpe (or pound sign, or hash, or whatever name by which you know it) resembled the same character that you see in front of channels in our product.
branding  logo  slack  octothorp 
april 2019 by kme
The War on Developer Productivity (And How I Intend to Win It) - derrickreimer.com
Chat is a greedy mode of communication.

* It doesn’t care if you are deep in flow.
* It begs you to incessantly clear its notification badges.
* It buries important conversations among idle chatter when you snooze it.
* It must be used with restraint or it becomes toxic.
workplace  productivity  chatapps  slack  distraction  chat  collaboration  communication 
june 2018 by kme
Slack re-invents the extranet and shared Notes databases with cross-company teams • The Register | https://www.theregister.co.uk/
Sounds good, eh? And doubtless it also sounded good in the mid-1990s when Lotus/IBM/Notes/Domino allowed shared databases and applications that could include users from across different organisations. In those far-off days your correspondent worked with clients who insisted on that arrangement, deeming emails a blunt instrument and forcing us to acquire some Notes licences that IT really wasn't very keen on.

Not many years later, vendors who caught the Intranet bug took things a step further by cottoning on to the idea of an “Extranet” that could be accessed by third parties outside the firewall. That idea was even layered on top of SharePoint a decade ago.

Slack probably doesn't care that it's not entirely original, because its business is built on taking collaboration ideas that never evolved and making them more usable. The company's core group chat functionality has been around for decades but never evolved to take advantage of modern PCs' powers, or made it easy to play with images and links.
slack  communication  lotusnotes  whatsoldisnewagain 
november 2017 by kme
Slack Is Quietly, Unintentionally Killing IRC
I asked the company how it felt about these communities popping up even though it’s not exactly sanctioned and a press relations person told me that “it’s great that people are putting Slack to good use” but unfortunately “these communities are not something we have the capacity to support given the growth in our existing business.”
slack  irc  chat  collaboration  rumorsofmydeath  theinternet 
march 2016 by kme

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