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Who can you trust? How tech is reshaping what we believe | New Scientist
"The more trust in a society, the better it fares. Put another way: without trust, society would collapse. But something strange is happening. Public trust in our institutions has plummeted in the past decade. Nearly half of people in the US mistrust lawmakers, according to a poll carried out in June. In the UK, fewer than 1 in 4 people trust the press. And yet we are putting more trust than ever before in people we meet on the internet."

“Trust is the bridge between the known and the unknown,” says Rachel Botsman at the University of Oxford’s Said Business School.

"Of course distrust in big institutions predates the internet, but technology has made it an international sport. It is easier than ever before for leaks to become common knowledge. And there are many more sources now. Opinion is no longer shaped only by journalists, experts or state authorities. With constant access to a deluge of information, rather than putting our trust in the institutions our peers also trust, as we once did, we’re now trusting our peers instead of those institutions."

"In fact, many of these companies have come to realise that trust itself is their product.

"Hawking trust between individuals requires some sleight of hand: we are more likely to trust people at a distance when they are backed up by trustworthy organisations. We trust strangers on Airbnb far more than strangers on a marketplace such as Craigslist, for instance."

"A major concern is that we will become overly dependent on digital platforms to manage trust for us. “People trust people, not institutions,” Zuckerberg recently said. That is misleading. We trust people online because of the institutions – Facebook included – that make it possible."
quotes  NewScientist  trust  psychology  Facebook  TaskRabbit  Airbnb  business 
december 2017 by pierredv

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