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robertogreco : craignewmark   4

Newmark's Door: Goodhart's Law
"Goodhart's Law: "…when you attempt to pick a few easily defined metrics as proxy measures for the success of any plan or policy, you immediately distract or bait people into pursuing the metrics, rather than pursuing the success of the policy itself."

Better: Andy Grove supposedly…"For every goal you put in front of someone, you should also put in place a counter-goal to restrict gaming of the first goal."

Even better: economist Glen Whitman wrote: "With just an iota of economics training, most people catch on to importance of incentives. "Aha! To get people to do what we want, all we have to do is reward good stuff & punish bad stuff!" Alas, the world is not so simple. People don't always respond to incentives in the ways you might predict. What distinguishes good economic thinking from bad is recognition of the subtle, creative, & often unforeseen ways that people respond to incentives. Ignoring the complex operation of incentives is recipe for unintended consequences."
goodhartslaw  incentives  andygrove  glenwhitman  craignewmark  motivation  tcsnmy  economics  success  metrics  policy  goals  assessment  measurement  via:lukeneff 
august 2010 by robertogreco
cnewmark: Trust and reputation systems: redistributing power and influence
"In real life, personal networks are pretty small, maybe in the hundreds. Mass media plays a role in shaping reputation for a small number of people, including celebrities and politicians. A very small number of people have influence in this environment.

* people tend to work with each other
* people are normally trustworthy
* despite their large media footprint, there aren't many bad guys out there
* message spreads quickly
* message is persistent, it's there forever
* connectivity is increasingly pervasive
* people are finding that reputation and recommendation systems can be used to drive a lot of profit.

Okay, so we want to be able to see who we might be able to trust, maybe by seeing some explicit measurement, or maybe something implicit, like seeing their history, and who trusts them."
via:hrheingold  media  network  reputation  networking  networks  trust  twitter  blogging  business  community  craignewmark  craigslist  internet  influence  socialnetworking  socialmedia  behavior  culture  future  identity  communication  making  social 
april 2010 by robertogreco
Why Craigslist Is Such a Mess
"The long-running tech-industry war between engineers and marketers has been ended at craigslist by the simple expedient of having no marketers. Only programmers, customer service reps, and accounting staff work at craigslist. There is no business development, no human resources, no sales. As a result, there are no meetings. The staff communicates by email and IM. This is a nice environment for employees of a certain temperament. "Not that we're a Shangri-La or anything," Buckmaster says, "but no technical people have ever left the company of their own accord."" AND "There may be a peace sign on every page, but the implicit political philosophy of craigslist has a deeply conservative, even a tragic cast. Every day the choristers of the social web chirp their advice about openness and trust; craigslist follows none of it, and every day it grows."
via:kottke  meetings  entrepreneurship  community  business  socialmedia  management  craignewmark  craigslist  startup  strategy  advertising  technology  internet  culture  web  social  journalism 
august 2009 by robertogreco
It's Time to Reboot America. | Rebooting America
"The Personal Democracy Forum presents an anthology of forty-four essays brimming with the hopes of reenergizing, reorganizing, and reorienting our government for the Internet Age. How would completely reorganizing our system of representation work? Is it possible to redesign our government with open doors and see-through walls? How can we leverage the exponential power of many-to-many deliberation for the common good?"

[full contents available for download here: http://rebooting.personaldemocracy.com/files/Rebooting_America.pdf ]
e-democracy  personaldemocracyforum  culture  democracy  internet  socialnetworking  government  policy  politics  davidweinberger  douglasrushkoff  howardrheingold  danahboyd  clayshirky  craignewmark  estherdyson  yochaibenkler  books  research  us 
august 2008 by robertogreco

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