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robertogreco : donpeck   1

Your Job, Their Data: The Most Important Untold Story About the Future - Alexis C. Madrigal - The Atlantic
"My colleague Don Peck has an unnerving feature in this month's magazine on precisely this issue: "They're Watching You At Work." I highly encourage you to absorb this tale's anecdotes and data. 

After reading it, your gut may feel optimistic, like his, or queasy, like mine. Because the "Moneyballing" of human resources and corporate management has already begun, and who is going to stop it? 

Peck's reporting turned up some amazing/horrifying details about the current prevalence of data-driven corporate practices. For example, he writes, "The Las Vegas casino Harrah’s tracks the smiles of the card dealers and waitstaff on the floor (its analytics team has quantified the impact of smiling on customer satisfaction)." 

Maybe that's nice from a bottom-line perspective, but imagine working at Harrah's: "Hey, Alexis, your smile ratio was down today. Keep those lip corners up, buddy!"

Do we want to live in that world? 

As we reported this week, American truck drivers will soon have all their miles logged by electronic devices. Though safer roads are the nominal goal, no one really disputes that the data on braking or fuel efficiency might be used for other things (like hiring and firing decisions). 

Corporations already have so much power relative to their workers. And the data — because they're the ones generating it — only seems likely to enhance that imbalance. At least that's how I see it."
donpeck  alexismadrigal  hiring  humanresources  work  data  evaluation  2013 
november 2013 by robertogreco

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