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robertogreco : ericspiegelman   1

BUS YOUR OWN TRAY — On the Virtue of Brevity in Email
"Long emails are, more frequently than not, the worst. When you send someone an email, you make a demand on their time. If you use more words than necessary, you waste their time. Sure we’re talking maybe a fraction of a minute, but given the number of emails the average person sends in a day those fractions add up pretty quick.

This conflicts with an older style of correspondence that associated pleasantries with tact. Tactful emails now are efficient, and pleasantries are a waste. People accustomed to pleasantries see their absence as rude, or a sign of being cross. They infer a tone that isn’t there, while people accustomed to brevity know how difficult it can be to ascertain tone from an email.

The efficient emailer often has to conform to the old style to assuage hurt feelings. This is just as terrible as the other thing, because it requires the sender to waste time and energy creating more words than necessary…"
etiquette  norms  texting  twitter  change  cultureshifts  brevity  2012  adamlisagor  siri  communication  email  ericspiegelman 
july 2012 by robertogreco

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