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robertogreco : lukejohnson   2

No Dickheads! A Guide To Building Happy, Healthy, And Creative Teams. — Medium
"There is a perpetuated myth within the design community, that a single visionary is required to build great products. Rubbish. Great teams build great products; moreover, in my experience, the greatest teams prioritize and nurture a healthy and positive internal culture because they understand it is critical to the design process itself.

In 20 years of leading design studios and teams, ranging from a small boutique consultancy to several in global corporations, I have become obsessed with the differences between a successful studio and a merely effective one. Inevitably what makes or breaks a studio depends on its ability to evolve skills and competencies while remaining fastidiously creative. However, simple adaptability is not enough. In an ever-changing hyper-competitive landscape, what I’ve found to be even more important is the value of laughter, empathy, a collective responsibility and a distinct lack of ego.

My measure of success — beyond incredible products — has been creating studios and a studio culture where the creative capacity of the collective team is palpable; where designers love to come to work, and visitors remark how positive and creative it feels.

The following, is an attempt to create a guide for the (often-overlooked, humanist leaning) behaviors that make a studio happy, functional and sustainable. I believe there is a straight line between how the studio feels, how we as designers treat each other, and the innovative impact of the team. The value of articulating the characteristics of an effective studio will hopefully make each team member a more conscientious contributor. Of course, these characteristics will ebb and flow to varying degrees and should not be considered concrete rules. Rather, these behaviors serve as a guideline for creating a consistently positive, and as a result, a consistently more creative place to work.

SAY GOOD MORNING AND GOOD NIGHT … While it may appear trivial, the act of observing (and even encouraging) these subtle cultural rituals increases a studio’s functionality by making it more personal.

BE OPTIMISTIC, EMBRACE FAILURE, AND LAUGH MORE… Design, through a humanist’s lens, sees optimism as a choice and creativity as an optimistic act. Therefore, constant optimism is a key ingredient to iteration. It fuels the persistence and tenacity necessary for sustaining the creative process, especially during challenging times. For example, the difficulty of innovating within a large corporation reflects a work environment where people often say, “No” or “I don’t understand” because change in corporate culture is often uncomfortable and slow. As a result, negativity must be confronted and countered — not just in a brainstorming session or during a proposal — but on a daily basis. …

EAT AND COOK TOGETHER … Team events within a big corporation are set up to facilitate these informal conversations but often do the opposite: you go to a nice restaurant, everyone orders expensive food and lots of wine, they drink until they get drunk, and you go back to your hotel room. One year, our budget ran low so we thought, “What if we did the opposite? Go to the wilderness, buy food, and cook for each other.”

What happened next was amazing! Somebody invariably took responsibility for cooking, another for preparing food, and someone else for laying the table. Without much discussion the whole team was buzzing around the kitchen, like a hive working towards a common goal. There’s something inherently vulnerable about cooking together and for each other. It’s humbling to serve and to be served.

GOOD STUDIOS BUILD GOOD WALLS It is important when you walk into any studio that you feel as much as see what is being built — the studio should crackle with creative energy. Specifically, I believe you can determine the health of any design studio simply by looking at its walls. …

READ FICTION … As designers we are often asking people to take a leap of faith and to picture a world that doesn’t quite exist. We are, at our essence, doing nothing more than creating fiction and telling good stories — an essential part of human communication. Wouldn’t it then make sense to, at the very least, invite fiction into the studio or at the most encourage it to flourish?

Storytelling is a craft. It’s emotional and it’s part of the design process. We should therefore read and study fiction.

DESIGN THE DESIGNING There’s one very simple rule when innovating: design the process to fit the project. …

EMBRACE THE FRINGE I believe creative people want “to make”. In corporations or complex projects, the products we make often take an inordinate amount of time. As a result, I assume that most designers (myself included) work on fringe projects — creative projects made outside of the studio. …

MIND YOUR LANGUAGE Language defines the territory of projects. It is therefore important to constantly check that people share the same understanding of a word, phrase or name. Ideally at the outset of the project you should define the language, almost to the point of giving each person on the team a list: when we say this, this is what ‘this’ means. This pedantic approach is particularly important in multicultural studios where a diverse language encourages multiple, sometimes volatile, interpretations …

MEET OUT IN THE OPEN There are very few highly confidential things in an effective studio, so why go in a room and close the door? Instead, move most conversations out in the open. They will be better as a result. …

EVERYONE LEADS AT SOME POINT … At any point everyone should feel the responsibility, or the opportunity, to lead. It is so important to be collectively responsible. No one person can lead these dynamic projects effectively in a studio because they are never two-dimensional. …

INVERT EVERYTHING Designing products for people requires that you get inside their minds, feelings, motivations and values. To do so, a smart designer must invert their own worldview and see the world through someone else’s eyes in order to empathize with them. This ability to empathize with others, a very humanist behavior, is perhaps the most important capability and characteristic of both a studio and a designer. …

HIRE A BOOKIE Competition motivates a team, that’s a given. But betting on shit seems to be galvanizing and brings a team together. …

BRING THE OUTSIDE, INSIDE … We spend most of our time with our colleagues at work rather than with our partners or families. So whether we like it or not, we are all going through this life together. We should embrace that fact.

Yes, I understand people value privacy and you must respect that boundary. But the reality of the modern studio is that boundaries often blur. In fact, I think it is good that they are blurred. Children, pets, and hobbies — shared human connections and interests — promote this intimacy. …

….. ALLOWED! … I believe it is a perpetuated myth that great products are built by a single visionary. Often the people who think they are visionaries are just egomaniacal Dickheads. I honestly believe that great teams build great products and that careers are made by people that prioritize great products first, not their own ambition. …

FIND A GOOD MIRROR The studio mirror is a distinct role and a job title. In our studio Luke’s role was to archive our work and reflect it back to the team in a unique way, much like the documentation of these principles. Pursued with persistence and the eye of a journalist, the Studio Mirror should capture not only WHAT is being made but HOW and by WHOM. This isn’t simply dumping files on a server but rather curating the content in a way that is compelling and consumable for the team. For example, our studio created a quarterly magazine. You can read ADQ2.1: The Launch Issue here."
rhysnewman  lukejohnson  teams  creativity  studios  openstudioproject  lcproject  2015  collaboration  tcsnmy  leadership  open  openness  transparency  process  fun  play  intimacy  sharing  language  storytelling  fiction  walls  design  place  work  food  optimism  failure  laughter  howwework  conviviality  cohabitation  facetime  relationships  publishing  reflection  documentation  jpl  omata  culture  fringe  display  planning  outdoors  criticism  connection  conflict 
march 2015 by robertogreco
Luke Johnson: Mysteries and Curiosities Map of JPL: How can design influence an established culture?
"It was during this walk that I first realized JPL was a lot like the television show Lost."

"The map functions as a tool to orient new employees, encourage Lab explorationg for current employees, and to put a human face on JPL for the outside public."

"Armed with a GPS tracknig device, camera, and a trusty pair of shoes, I walked to every buidling on Lab in numerical order. What I thought would take a Saturday afternoon took 22 hours over the span of four days at a walking distance of 52.2 miles."

"The map itself is divided into two sections. The front is an Insider's Guide containing information I wish someone had explained to me when I began working at the Lab. The back provides several Walking Tours. A Welcome Pack and Website/Smartphone App were recently funded."

"The creation of a new design practice requires a certain entrepreneurial spirit and chutzpah"

[via: https://twitter.com/Bopuc/status/267163844512714752 ]
wayfinding  nasa  california  exploration  cartography  mapping  maps  buildings  numbering  numbers  lost  alexandersmith  davidmikula  juliatsao  christianeholzheid  erinellis  pasadena  jpl  lukejohnson 
november 2012 by robertogreco

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