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Data for Social Good: Crisis Text Line CEO Nancy Lublin | Commonwealth Club
[video: ]

"Suicide and mental health are hard subjects—so Crisis Text Line leveraged the power of the data it collects to help their counselors determine the best way to talk about the topics with those in need. The nonprofit, founded in 2013 by CEO Nancy Lublin, has provided a free text-based and human-driven service to support those experiencing mental health stress, gathering data points from more than 75 million text messages sent and maximizing the impact of their information to better train counselors and support their community. Its innovative and data-driven methodology for tackling hard conversations can also be applied to more than the mental health space, including to Lublin’s latest venture: 

Lublin’s entire career has focused on initiatives addressing social issues, and she founded Dress for Success and Do Something prior to Crisis Text Line. With her technology lens on big challenges, she continues to iterate on innovative mechanisms and creative solutions to sticky problems. At INFORUM, she’ll be joined in conversation by DJ Patil, head of technology at Devoted Health and former U.S. chief data scientist in the Obama administration, to dig into the power of data to effect change. Come curious!"
data  mentalhealth  socialgood  crisistext  nancylubin  djpatil  2019  nonprofit  nonprofits  911  socialmedia  suicide  society  government  crisiscounseling  emoji  language  communication  responsiveness  texting  sms  stress  funding  fundraising  storytelling  technology  siliconvalley  philanthropicindustrialcomplex  philanthropy  charity  startups  capitalism  importance  charitableindustrialcomplex  canon  noblesseoblige  humanism  relationship  courage  racism  connection  humanconnection  loneliness  pain 
7 days ago by robertogreco
DIAGRAM >> The Structure of Boredom
"Part III, the structure of boredom, analogously, is as follows: The self (1) relates to the now or present actuality in the mode of immediate experiencing (2). When that present (3) is symbolized as being devoid of values regarded as necessary for one's existence, one experiences boredom (5). Boredom is the awareness that the essential values through which one fulfills himself are not able to be actualized under these present circumstances. To the degree to which these limited values are elevated to absolutes which appear to be unactualizable (6), one is vulnerable to intensive, depressive, demonic boredom."

[via: ]
boredom  diagrams  thomasoden  psychology  theology  1969  now  present  awareness  presence  guilt  future  past  anxiety  responsiveness  imagination  trust  emptiness  meaning  meaningmaking 
june 2017 by robertogreco
What Screens Want by Frank Chimero
"We need to work as a community to develop a language of transformation so we can talk to one another. And we probably need to steal these words from places like animation, theater, puppetry, dance, and choreography.

Words matter. They are abstractions, too—an interface to thought and understanding by communication. The words we use mold our perception of our work and the world around us. They become a frame, just like the interfaces we design."

"When I realized that, a little light went off in my head: a map’s biases do service to one need, but distort everything else. Meaning, they misinform and confuse those with different needs.

That’s how I feel about the web these days. We have a map, but it’s not for me. So I am distanced. It feels like things are distorted. I am consistently confused.

See, we have our own abstractions on the web, and they are bigger than the user interfaces of the websites and apps we build. They are the abstractions we use to define the web. The commercial web. The things that have sprung up in the last decade, but gained considerable speed in the past five years.

It’s the business structures and funding models we use to create digital businesses. It’s the pressure to scale, simply because it’s easy to copy bits. It’s the relationships between the people who make the stuff, and the people who use that stuff, and the consistent abandonment of users by entrepreneurs.

It’s the churning and the burning, flipping companies, nickel and diming users with in-app purchases, data lock-in, and designing with dark patterns so that users accidentally do actions against their own self-interest.

Listen: I’m at the end of a 4-month sabbatical, and I worry about this stuff, because the further I get from everything, the more it begins to look toxic. These pernicious elements are the primary map we have of the web right now.

We used to have a map of a frontier that could be anything. The web isn’t young anymore, though. It’s settled. It’s been prospected and picked through. Increasingly, it feels like we decided to pave the wilderness, turn it into a suburb, and build a mall. And I hate this map of the web, because it only describes a fraction of what it is and what’s possible. We’ve taken an opportunity for connection and distorted it to commodify attention. That’s one of the sleaziest things you can do.

So what is the answer? I found this quote by Ted Nelson, the man who invented hypertext. He’s one of the original rebel technologists, so he has a lot of things to say about our current situation. Nelson:
The world is not yet finished, but everyone is behaving as if everything was known. This is not true. In fact, the computer world as we know it is based upon one tradition that has been waddling along for the last fifty years, growing in size and ungainliness, and is essentially defining the way we do everything. My view is that today’s computer world is based on techie misunderstandings of human thought and human life. And the imposition of inappropriate structures throughout the computer is the imposition of inappropriate structures on the things we want to do in the human world.

We can produce a vision of the web that isn’t based on:


We can make a new map. Or maybe reclaim a map we misplaced a long time ago. One built on:


We can use the efficiency and power of interfaces to help people do what they already wish more quickly or enjoyably, and we can build up business structures so that it’s okay for people to put down technology and get on with their life once their job is done. We can rearrange how we think about the tools we build, so that someone putting down your tool doesn’t disprove its utility, but validates its usefulness.

Let me leave you with this: the point of my writing was to ask what screens want. I think that’s a great question, but it is a secondary concern. What screens want needs to match up with what we want.

People believe there’s an essence to the computer, that there’s something true and real and a correct way to do things. But—there is no right way. We get to choose how to aim the technology we build. At least for now, because increasingly, technology feels like something that happens to you instead of something you use. We need to figure out how to stop that, for all of our sakes, before we’re locked in, on rails, and headed toward who knows what.

One of the reasons that I’m so fascinated by screens is because their story is our story. First there was darkness, and then there was light. And then we figured out how to make that light dance. Both stories are about transformations, about change. Screens have flux, and so do we."
frankchimero  2013  screens  flux  build2013  plasticity  jamesburke  plastic  skeoumorphs  containers  materials  change  transitions  perception  flatdesign  windowsphonemetro  ios7  software  replacement  shape  affordances  grain  design  paper  print  eadwardmuybridge  movement  motion  animation  customization  responsivewebdesign  responsiveness  variability  mutability  mutations  ux  interactiondesign  interfaces  language  ethanmarcotte  maps  mapping  representation  cartography  embodiedmeaning  respresentation  tednelson  computersareforpeople  softwareisforpeople  unfinished  responsivedesign 
november 2013 by robertogreco
Velocity 2012: Richard Cook, "How Complex Systems Fail" - YouTube
[Apply this to the design of education systems (or any other type of system). Notice how the school reform movement can be described by 'design for reliability', not 'design for resilience'.]

[Notes here by Taryn:]

"@19:00 [eg:] shiftworkers as the sources of resilience in "as found" systems (monitoring, responding, adapting, learning)

@20:00 design for reliability (boundaries, redundancy, interference protection, assurance, accountability, hiding-of-details) whereas we want resilience (withstand transients, recover swiftly from failure, prioritize high goals, respond to abnormal situations, adapt)

@22:40 how to design for resilience: constant maintenance, transparency of operation, support mental simulations"
responsiveness  access  control  agency  education  schoolreform  monitoring  adaptablerules  adaptation  learning  via:taryn  2012  maintenance  transparency  operations  priorities  adaptability  reliability  accountability  redundancy  failure  complexity  resilience  organizations  systems  richardcook 
september 2012 by robertogreco

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