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How do you handle your client not caring? | Copy Chief
When a client or anyone has to get back to me,
it doesn't have to be about business.
I will track them down to the ends of the Earth.
Samples for you:
Hi John,
Here's the first draft.
Please send any feedback you have by ____.

After that date,
Hi John,
Let's schedule a quick call to go over the first draft.
Even if you haven't had a chance to go over it,
let's touch base.
robertgibson  clients  copychief  communication 
yesterday by cmananian
When It Comes to Feedback, Start with Yourself: A Manager’s Guide for Effectively Giving Feedback
Good management is difficult to master, and managers have the particularly difficult responsibility of providing significant feedback — to reports, to peers, and to their manager. Learning how to effectively give and receive significant feedback is the foundation for personal development and growth as a leader. These are guidelines and resources for effectively giving and receiving feedback, as well as guidance for when feedback alone is insufficient.
management  leadership  feedback  culture  communication 
yesterday by spaceninja
How social media took us from Tahrir Square to Donald Trump
To understand how digital technologies went from instruments for spreading democracy to weapons for attacking it, you have to look beyond the technologies themselves.
...
I and many others who watched authoritarian regimes were already worried. A key issue for me was how microtargeting, especially on Facebook, could be used to wreak havoc with the public sphere. It was true that social media let dissidents know they were not alone, but online microtargeting could also create a world in which you wouldn’t know what messages your neighbors were getting or how the ones aimed at you were being tailored to your desires and vulnerabilities.
...
It was a shift from a public, collective politics to a more private, scattered one, ...
...
There doesn’t seem to have been a major realization within the US’s institutions—its intelligence agencies, its bureaucracy, its electoral machinery—that true digital security required both better technical infrastructure and better public awareness about the risks of hacking, meddling, misinformation, and more.

-- Zeynep Tufekci
MIT Technology Review | technologyreview.com | 14 aug 2018
activism  communication  culture  history  internet  internet-control  internet-culture  internet-freedom  internet-power  internet-security  politics  format-article  type-information  type-opinion 
yesterday by tometaxu
Collaborative Communication: Why It Matters and How To Support It
A feature of practice in healthcare settings for some time, collaborative communication has now crossed over into mainstream businesses. Tackling complex problems, fostering creativity and nurturing collaborative solutions is, after all, common to most businesses and not just healthcare providers.
collaboration  communication 
2 days ago by fwhamm
Engelbart on Measuring Collective IQ | Engelbartbookdialogues's Blog
community’s collective IQ represents the community’s capability for dealing with complex, urgent problems. Some of the capabilities include the ability to:

• adequately understand problems;

• unearth the best candidate solutions;

• assess resources and operational capabilities and select appropriate solution commitments;

• effectively organize and execute the selected approach;

• monitor the progress and be able to adjust rapidly and appropriately to unforeseen complications.

I contend that a strategy for “facilitating the evolution” of our organizations’ collective IQs will be the optimum approach. The measurement of a society’s capability to problem-solve is based on the infrastructure that supports it. The culture, training, organizations, tools, artifacts and physical infrastructure all determine the capability of any individual or group to perform. If we don’t improve our infrastructure, it is unlikely there will be significant progress.
management  communication  psychology 
2 days ago by janpeuker
The Garden and the Stream: A Technopastoral | Hapgood
Note how different this sort of meaning making is from what we generally see on today’s web. The excitement here is in building complexity, not reducing it. More importantly note how meaning changes here. We probably know what the tweet would have “meant”, and what a blog post would have “meant”, but meaning here is something different. Instead of building an argument about the issue this attempts to build a model of the issue that can generate new understandings.

I’ve been working with Ward Cunningham, the guy who invented the original wiki back in 1995, on the educational use of this new personal wiki technology for a year and a half now, and I’ve been keeping this personal wiki, which is a collection of both my own stuff and stuff I’ve copied from other websites for over a year now.
communication  documentation  research 
2 days ago by janpeuker
10 Times You'll Have to Give Your Employees Tough Feedback (and Exactly What to Say When You Do)
10 Times You'll Have to Give Your Employees Tough Feedback (and Exactly What to Say When You Do) by Officevibe via The Daily Muse https://ift.tt/2AQzx3z
management  communication  IFTTT 
2 days ago by pmdpmd
How intermittent breaks in interaction improve collective intelligence | PNAS
Many human endeavors—from teams and organizations to crowds and democracies—rely on solving problems collectively. Prior research has shown that when people interact and influence each other while solving complex problems, the average problem-solving performance of the group increases, but the best solution of the group actually decreases in quality. We find that when such influence is intermittent it improves the average while maintaining a high maximum performance. We also show that storing solutions for quick recall is similar to constant social influence. Instead of supporting more transparency, the results imply that technologies and organizations should be redesigned to intermittently isolate people from each other’s work for best collective performance in solving complex problems.
learning  communication  psychology  research 
2 days ago by lena
Twitter
RT : On giving critical feedback to students in ways that empower and spur learning.
feedback  communication  derekbruff  from twitter_favs
2 days ago by bonni208
How to pretend you have social skills – This is not a Monad tutorial
We analyzed this dynamic later. Here, the hierarchical structure of the company dictated that if your higher up was deflecting the attack, there was no need to take the hit. In fact, taking the hit could justify subsequent attacks by Angry Tech Lead.

Two lessons were drawn from this: first, to trust the higher-ups’ handling of the situation (or at least talk to them first) because they are probably protecting you. Secondly, we dissected the situation and distinguished constructive criticism from destructive criticism. Constructive criticism is given in a spirit of cooperation, with respect and it provides information on how to correct the mistake or avoid it in the future. It is also often dosed so that it doesn’t overwhelm the recipient, unless the matter is urgent. When it is about a task, it focuses on the problem and not the person. But in this case there was little cooperation since information was being withheld, criticism flowed like a cascade and there was no focus on how to accomplish the task more efficiently.
communication  management 
2 days ago by janpeuker
My Company Tried Slack For Two Years. This Is Why We Quit.
Three years ago, our remote company joined Slack. Until then, we had relied on a mix of email and an internal tool called Wedoist for all our communication. But our steadily growing team based across several time zones made it hard to stay on the same page and feel cohesive.
collaboration  communication  productivity 
2 days ago by fwhamm
How social media took us from Tahrir Square to Donald Trump

Power always learns, and powerful tools always fall into its hands. This is a hard lesson of history but a solid one. It is key to understanding how, in seven years, digital technologies have gone from being hailed as tools of freedom and change to being blamed for upheavals in Western democracies—for enabling increased polarization, rising authoritarianism, and meddling in national elections by Russia and others.

On the utility of the Old Guard media gatekeepers, and the trade-offs with social media.

the weakening of old-style information gatekeepers (such as media, NGOs, and government and academic institutions), while empowering the underdogs, has also, in another way, deeply disempowered underdogs. Dissidents can more easily circumvent censorship, but the public sphere they can now reach is often too noisy and confusing for them to have an impact. Those hoping to make positive social change have to convince people both that something in the world needs changing and there is a constructive, reasonable way to change it. Authoritarians and extremists, on the other hand, often merely have to muddy the waters and weaken trust in general so that everyone is too fractured and paralyzed to act. The old gatekeepers blocked some truth and dissent, but they blocked many forms of misinformation too.
communication  culture  politics  activism  technology  social  security  media 
3 days ago by jefframnani

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